# Page 2 | symplr Provider Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is symplr Provider the right Credentialing solution for you? Explore 117 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/151924/symplr-provider/reviews --- symplr Provider 3.6 (117) [View alternatives](https://www.capterra.com/p/151924/symplr-provider/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of symplr Provider ## Showing most helpful reviews Showing 26-50 of 117 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use DA Debora A. Staffing Scheduler Hospital & Health Care Used the software for: Less than 6 months ### "Hard at first but easy to use" July 24, 2023 5.0 Pros The product is easy to use one you get it. The integration process took one month since their was a lot of intense training to be provided about the system. Hard at first, easy when you understand it. Cons The Intergration took long but we are glad we did it. Hard at first but very easy when you master everything. I like everything about Symplr Review Source KV Kirk V. Credentialing Specialist Used the software for: 1-2 years ### "I think the customer support operates at a high level. Software ease of use could be more friendly." March 30, 2018 4.0 Pros I like the overall visual layout. I like being able to populate and move from name to name in the left hand, blue sidebar. Cons I have offered these some of these suggestions in the past, but nothing has seemed to change. 1. I wish that information viewing "boxes" say, in Specialties/boards, would have the capability to expand, versus being fixed and using a slider bar. This applies to several of the different "instances". 2. There are far too many redundant keyboard "clicks" required. I make my choice and then a screen comes up asking "am I sure" and I have to verify my choice. When I make a choice, don't ask me to verify. Another wasted extra keyboard click is when dropping a PDF into "images" on the toolbar of the credentialing instance. I move the document in, then a screen comes up that I have to click on stating "An image has just been added...". Every time that pops up I say to myself, "No, s#\*t. I just purposefully added it." 3. When I enter a "from" date, I would like the cursor to automatically jump to the "to" date box, (like it used to do in visual cactus), instead of having to press "tab". 4. When I enter, let's say, a new license on the licensing screen, I would like for it to automatically go and populate into the credentialing instance, versus having to go to the credentialing set up, to click on the yellow icon to approve the entry. Again, I purposefully entered it. Trust that I wanted to do it. Don't make me have to do yet another verification of my actions. 5. Re: "Packets" they don't work the way they were explain to us,and sought clarification/direction 2x Review Source JR Jennifer R. Credentialing Manager Insurance Used the software for: 2+ years ### "Visual CACTUS vs Web Based CACTUS" May 28, 2019 3.0 As stated above NPDB in Web based CACTUS. We have resolved a printer issue in CACTUS, however, with most of our issues our IT team figures out a work around to the problem. We feel since we are paying for this that CACTUS should be solving these problems. It took a month or more for them to solve the issue around a mandatory update with NPDB. Pros 1\. CAQH module (extra fee to have implemented) 2. NPDB Malpractice information loaded and able to copy in Visual CACTUS but not in Web Based. 3. Queries we can run for our specific needs 4. More cost effective for our needs than our IT component building something similar. Cons 1\. Customer service has decreased drastically since being taken over by Symplr. 2. We put Web based CACTUS into test 4 years ago and still have not put it into production due to the functionality not meeting our needs or what we have in Visual CACTUS today. 3. Delayed implementations, ie NPDB that required us to manually input provider data into NPDB vs using CACTUS autofill process resulting in more time to process applications. 4. We always test the product before implementation and feel like we find problems for them and we would rather have a partnership where we could test prior to the release. As stated earlier we have been testing Web based CACTUS for 4 years. Review Source RB Roni B. Credentialing Supervisor Hospital & Health Care Used the software for: 1-2 years ### "Cactus is not what it used to be..." April 2, 2018 2.0 We're able to get the job done eventually Pros Dashboard, creating queries is easier (except one issue - note in Cons), it looks pretty. The pros do not outweigh the cons - a lot of functionality and speed was lost with Web Cactus. We have 18 entities, most of whom refuse to use web Cactus. We have put in requests with issues and even a few enhancement requests, which I've listed in the Cons below. Cons Cannot view multiple forms at the same time, VERY slow due to web-based, Reports keep breaking, queries come out funky sometimes - extra almost-blank lines (does not happen in Visual Cactus), sections that collapse can be "dangerous" - accidentally collapse something and a whole section is forgotten, excessive mouse usage - VC allowed us to tab and use arrow buttons to move around and use space bar to toggle checkboxes on and off, Running reports and documents is excruciatingly slow, editing Word documents is buggy, adjusting the light/dark contrast must be reconfigured every day, attaching documents to specialties is too complex, Updated crystal reports in Web Cactus does not carry over to VC and vice-versa, Fields in Web Cactus were moved around and even renamed which makes the transition from Visual to Web very painful, Verification Date and Verified By disappear when the Verified checkbox is unchecked, we are not able to delete NPDBs from Web Cactus which come back as an error - It works fine in VC. Review Source SP Sue P. Asst Director Used the software for: 1-2 years ### "At this time I am having some issues and customer support is not able to resolve it." April 5, 2018 3.0 Pros The software has a lot to offer in terms of maintenance however, it's difficult to look at pros right now considering my comments below. There are some good tracking options and I do like that we can call for support although lately the support has fallen short. Cons Overall, the software is good, but there are numerous glitches such as making an entry in the cred verification screen can affect other screens and roll back dates which wipes out the new entry. I am not able to send an email through cactus which I was able to do previously and support has not been able to fix this after hours on the phone with them. Lastly, we should be able to go from one screen and function to another without having to close out each time. For example, if I a running some documents from cactus and I need to check an address of a provider, I cannot just minimize that and look, I have to close out the documents. This is time consuming and frustrating. Overall too many glitches and this makes one not trust the software - the support team needs to be better! A few are knowledgeable but lately the ones I've dealt with don't know how to address and fix it. Too much wasted time on the phone and I was told they would get back with me with a resolution and no one ever called me back---very disappointing and poor customer service. Review Source JC Julie C. Director System Credentialing Hospital & Health Care Used the software for: 2+ years ### "Cactus- Not What it Used to Be" April 8, 2019 3.0 Our experience with Visual Cactus was great but a lot changed with Web Cactus. It has not been a good experience for us. They no longer have the customer support or the depth of knowledge to handle issues. Pros Visual Cactus was great. Cactus was able to customize the product to suit our needs. Customer support WAS great too. Cons Web Cactus has fallen short of the mark for us. Important customizations that we had in visual were not included in Web. It took over six months to get one customization in Web. We could not function in Web until the customization was complete. We have had issue after issue. Reports will all of a sudden start pulling in bogus information, the new version of iResponse has been a nightmare and we have had plenty of problems with iPrivileges too. The support has gone down hill. You may hear back from them the following week. And they have a lot of new people who dont know the system, so it takes months to get an issue resolved. I do not feel that we are valued as a customer. Review Source DP Danette P. Director, Medical Staff Services Hospital & Health Care Used the software for: 2+ years ### "Used Cactus for last 15+ years and love it and all it does but the customer support is bad." March 29, 2018 5.0 All information is in one place, easily accessible. Expirable reports are easy to run and it is easy to keep things up to date. Queries and reports can be easily customized to what you need. Pros The ability to write and customize reports and queries to what we need. We are soon to move to App Central and are looking forward to that functionality. The different modules that are offered are great. Cons Really I cannot say anything bad about the software. User friendly. The only con I have is not related to the software - it is technical support. In the past I could never say about word a tech support, they were awesome. Now tech support if very bad. Normally the phone does not get answered, you have to leave a voice mail that some times is returned and some times not. Then there are some tech support people that cannot help you. In the past you would call, your call would be quickly answered and your problem was quickly fixed allowing you to move on with your work. Definitely not the case any more. This has been going on for months and months with no improvement noted. Review Source CD Chris D. Territory Manager Medical Devices Used the software for: 2+ years ### "How symplr does business" June 22, 2022 1.0 Symplr has been one of the most difficult of the vendor management groups to work with, when I would have issues with access in the morning at the hospital I knew if it was a symplr account I wouldn't be getting access for a while, when it was a documentation error or something was about to expire but hadn't yet. Pros Gave me access to hospitals they had partnered with Cons I received an auto bill from them since I had an account with a previous company I worked for. I did forget to cancel the account but reached out 3 days after they charged me $249 and they refused to refund. Intellicentrix was great about it and refunded me immediately. In my opinion companies with policies like "no refund" for honest mistakes are extremely hard to do business with. Keep in mind when considering your vendor management system. Review Source CG Chad G. gov't relations and database admin Health, Wellness and Fitness Used the software for: 2+ years ### "product is over-hyped" March 29, 2018 2.0 Pros widgets are pretty cool, but it would be nice to be able to click on a field in the widget and export just the info that you clicked. You have to go to the query and export the whole thing which is often time consuming for some people Cons size of certain tables/fields can't be changed, can only see four lines of information on contracts/assignments, lots of time wasted on clicking around when trying to add a new provider who opts in to 30 different payers with 15 service addresses. web cactus has increased our labor costs. we have brought this to the cactus team's attention, but no fixes in sight. many queries give duplicate rows with certain results fields as blank, cactus staff said my queries are too complex since they use "too many tables". this is not true since I made a query with only 3 criteria and 5 results fields from only 3 different forms and it still didn't work right. the web based system is really slow too, switching between forms often takes several seconds. Review Source BF Brenda F. Medical Staff Manager Used the software for: 2+ years ### "Software involves huge time commitment to set up and learn. Did not function as demonstrated." April 2, 2018 2.0 I am now paperless, but concerned about the long term access to data. Pros Software has capability of becoming a 5, but the company has stopped improvements (enhancements). Repairs are becoming slower and slower. Cons We are told there will not be enhancements as everyone will be moving to Cactus eventually and that they will not support this software eventually. Very disappointing to pay in advance for a year only to find out that problems will not be fixed or enhancements not granted. Data migration was disaster and has take two full years to "clean up" each file (full reappointment for entire medical staff). Do not trust this company to perform and deliver a product after demo and product differ dramatically. Software was sold "incomplete" and never fully developed. Software had/has the potential to be a 5, but development/enhancements have stopped. Review Source SR Susan R. Medical Affairs Assistant Used the software for: 2+ years ### "Visual Cactus works well for maintaining our credentialing information." April 2, 2018 4.0 Pros The Documents are fairly easy to work with/author/edit. Multiple users can access the same record simultaneously with no problems. Assigning screen- and field-level security is simple to understand. Cons There has been a decline in Customer Support responsiveness over the past few years. We used to be able to get connected with someone who knew the software very well, and if they didn't have the answer, would consult with someone and get back to us. Many of my Customer Support calls have gone to someone who doesn't seem sure of what the system can do or how it should be working. There also seems to be some confusion ever since symplr acquired Cactus--there is a definite division between symplr and Cactus but sometimes following a link, etc. will get me to the wrong place and it's like I've reached an entirely different company. Review Source DK Deborah K. Credentialing Specialist Insurance Used the software for: 2+ years ### "I use Cactus credentialing software, not all the features of Symplr. I'm very happy with it!" April 2, 2018 5.0 There are tons of little time savers that add up to a lot of efficiency. OIG sweeps, dashboards, links to NPPES and state licensing boards, ability to scan and screenshot documents straight into Cactus, NPDB queries, robust query tools, groups, workbooks, user-defined fields, databases of institutions, mail merge documents, contact log - it's all great! Pros The web-based version gave lots of improvements. I love the customer service! They are very responsive to their customers' needs. I love many things - easy queries, user-defined fields, NPDB access, scanning and screen shots directly into the software, dashboard! Cons They changed to a proprietary word processor instead of Word. There are things I can't do, and when I went to alter a Word document that I had created in Visual Cactus, it completely messed it up and made it unusable. I also find flat files more confusing than in Visual Cactus. Review Source TS Tammy S. Director, Medical Staff Affairs Hospital & Health Care Used the software for: 2+ years ### "I've been in Medical Staff Affairs for 23 years. " April 5, 2018 4.0 Moved from a consultant developed Access database. Pros LEMM is a real time saver. The tracking and reporting capabilities. A new employee that used CACTUS at her prior employment, stated that they never utilized CACTUS like we do. I feel like we are using it to its maximum ability. Cons Since CACTUS merged with symplr, Customer Service has declined. Customer Service isn't as knowledgeable; therefore, it takes longer to obtain resolution. Would like updates to AppCentral that were planned a couple of years ago. Better tracking area in CACTUS for OPPE/FPPE. Currently, we are using the Peer Review form. The number of times staff keep telling us we should move to the web version. We have no plans to change. The length of time it takes the NPDB result to attach the image on the Credentialing/Verification form. Review Source TA Thomas A. Administrator – Medical Staff Professional Development, Database and Communication Specialist Hospital & Health Care Used the software for: 2+ years ### "Upgrade Process Needs An Upgrade" May 21, 2019 3.0 Ever since the acquisition by Symplr, working with support has become more of a process than a simple call. Most recently we began to undertake a minor upgrade. This turned into a 4month process, requiring countless departments involvement at our organization and symplr. The upgrade details and process is not streamlined on symplr's side, and there has been turnover since the initial upgrade was scheduled. This has been the most painful process we have ever experienced with our offices biggest vendor. We pay far too much annually, to have to go through this for such a minor upgrade. Pros general ease of use is relatively straightforward. Cons the upgrade process is painful at all levels (major or minor version upgrade) Review Source HJ Heather J. System Director of Physician & Practitioner Services Hospital & Health Care Used the software for: 2+ years ### "Symplr Software" October 9, 2019 5.0 The overall experience has been favorable with Symplr. They have listed to the client request and have been very accommodating. Pros The software is easy to navigate and is basically a one stop shop for all medical staff credentialing. Cons The only con that the system has is that not all of the field names can be modified by each entity. I wish that there was a bit more flexibility with this function. Reason for choosing symplr Provider Again the support, the options and product features were a selling factor for us. Review Source TH Travis H. Director of Provider Credentialing Hospital & Health Care Used the software for: 1-2 years ### "The initiation and install went well, but response to requests after go live have been negligent." March 29, 2018 3.0 We have more flexibility in changing and reporting Provider Data. Pros That it can handle a myriad of complexities for provider, group, entity, and facility relationships. Cons The reporting capabilities are not intuitive at all. It takes an advanced degree in Crystal to write reports. The import utility is also extremely cumbersome. Mass updating of products and Plans does not allow you to only update certain address types. There are also no workflows or checklists that would track a process for contracting or credentialing. Security roles also don't allow enough control of field level restrictions. It's also very difficult to figure out what field applies to certain screens to limit roles. I went over the nature of our work with the salesman and he promised me that Vistar could handle it all and I don't feel like we got what we were sold. Review Source Doug C. chiropractor Used the software for: 1-2 years ### "This makes working with the government easier" July 6, 2018 4.0 great way to navigate the government Pros No one likes trying to challenge the government and all their in's and out's but this does help a lot. Cons This program does not change as fast as the government. But that really is it's only limitation I would say. Review Source SC Stuart C. Coordinator, Credentialing Systems Used the software for: 2+ years ### "This software is very IT dependent and glitchy. It is not user friendly or intuitive. " March 29, 2018 1.0 Pros The query writing tool and the Credentialing/Verification instances are great for sending dates to the provider and privilege forms. Cons Credentialing Manager doesn't send work properly. There are tons of workarounds that make the system undependable and questionable. There is no workflow. Everything is query driven. Queries don't have "Or" statement ability in Visual Cactus. Any change is considered an enhancement which takes months or years and costs money. Review Source RP Rebecca P. Administrator Hospital & Health Care Used the software for: 2+ years ### "Cactus for the day" May 24, 2019 4.0 I have enjoyed working with the symplr team. They are very customer friendly. The support team is amazing. Pros For the most part the software is easy to use. As you work through the screens, the system will guide you. I also like that for each screen you manipulate, you will be reminded to save prior to getting out of the system. Cons There have been times during the day that the system just freezes. When this happens, you as the user must get completely out of the system and re-log-in. Review Source KB K. B. NPG Scheduling Manager Medical Practice Used the software for: 2+ years ### "Excited about new features and ongoing improvements" April 13, 2018 4.0 System integration, better departmental communication, excellent informational tracking and accountability of task completion. Pros Provides a "one-stop-shop" for many needs and minimizes monotonous data entry through auto-population. Allows for simplified processes for credentialing and onboarding/physician relations. Cons I think my con would be not having adequate training on how to use all of the features. However, I do not think this is a software issues, just an issue with how the system was set up, implemented, and educationally developed. If I knew about the features that we had original capability, it would have been better utilized over the past two years. Review Source DD Deb D. Credentialing Manager Insurance Used the software for: 1-2 years ### "Symplr Review" May 24, 2019 5.0 We meet weekly with Symplr to work out any system issues, upgrades and new business. We are currently working on automated delegation and the Associates we work with, the rep (I call him MacGyver because he can design and fix anything). The rep always responds back good or bad and keeps priorities focused. The project lead all amazing people to work with. Thank you for a great product. Pros The software is very user friendly and if there are any issues the support desk associates are the best. We've been using Symplr for almost 2 years, My team and I are very pleased with the system. Cons I don't think there is anything I don't like except maybe the reporting from crystal. Review Source RS Rachel S. Sales Rep Medical Devices Used the software for: 1-2 years ### "Worst platform ever! " May 15, 2024 1.0 Terrible experience. Do not use this platform. They are scammers and will take your money even when you cancel your plan. WORST PLATFORM EVER!! Cons Worst customer service They are scammers with their renewal policy! Do not use this platform Review Source SC Shawna C. analyst/auditor Used the software for: 2+ years ### "Recent difficulties with getting information - they are having growing pains." March 29, 2018 4.0 Pros Once you understand the make up of it and what it can do, it is great to make the work flow move. Automation of tasks and processes is nice - if you are aware of them and/or are willing to pay for every add on. Cons It can be cumbersome - especially if you don't know what it can do. Education on new implementations and features have been little to none lately. Any time there is an enhancement, understanding exactly how to implement it into current work flows is clumsy - sometimes requiring revamp of a lot of things. More clicks per task means more things that can be missed. Review Source JM Joyce M. Medical Staff and Medical Library Director Hospital & Health Care Used the software for: 2+ years ### "Not so Much" May 28, 2019 3.0 Pros The ability to write queries and add fields in forms. This is a powerful database while still maintaining customization and ease of use. The help desk staff members are amazing. Cons The Software sales rep and tech support that works on customizing the product are extremely over worked and cannot deliver on timelines. Review Source JJ Jo J. Medical Staff Specialist Hospital & Health Care Used the software for: 2+ years ### "Competent customer service representative assisted with query. " April 2, 2018 3.0 Credentialing tracking and ability of providing lists to hospital personnel Pros I have used the product since the days of DOS and I am used to it. I do like customer service and their willingness to assist when I run into any issue. Cons Too many modules, should be "all encompassing", e.g. LEMM, iResponse, etc. Also, when the "next generation" of Cactus was upgraded from Cactus Vintage, for existing customers, should have been an automatic upgrade for those with technical specifics, not fee-based. Review Source Similar Products Featured ## Related categories [Credentialing](https://www.capterra.com/credentialing-software/)