# Page 3 | symplr Provider Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is symplr Provider the right Credentialing solution for you? Explore 117 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/151924/symplr-provider/reviews --- symplr Provider 3.6 (117) [View alternatives](https://www.capterra.com/p/151924/symplr-provider/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 3 - Reviews of symplr Provider ## Showing most helpful reviews Showing 51-75 of 117 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use LF Linda F. Executive Assistant Hospital & Health Care Used the software for: 2+ years ### "Very user friendly and does so much more than my previous software, PrivPlus" April 5, 2018 5.0 Faster turn around time for processing applications and reappointments. Ease of sending multiple letters. Useful reports and sign-in sheets for meetings. Tracking of CMEs Have also utilized the program for tracking clearances on the providers, medical staff dues and application fees. Pros The ability to generate all the necessary letters and web crawler information from the verification log for appointments/re-appointments. Cons Nothing really comes to mind other than sometimes it seems to be slow. This could be from my system at this end. Review Source VR Verified Reviewer Director Credentialing Hospital & Health Care Used the software for: 2+ years ### "Symplr Vendor Credentialing" May 24, 2019 5.0 Pros Easy application to use and adjustable to meet our needs with user defined fields Customer support for process within the application and reporting is excellent Cons None identified at this time Once you learn more about the capabilities issues usually correct themselves. Review Source SA Sharon A. Director Quality Management Used the software for: 2+ years ### "Very responsive. customer friendly. Try to get what we need built into the system." April 6, 2018 4.0 Transparency and full disclosure to needed reviewers. Pros Ease of use, easy to teach new users. It's evolving and getting better all the time. I use the Event Reporting system constantly. Cons We are not notified when there are changes made. I just found today several new Event types in the Event Reporting system. There are too many variations of the Credentialing program. Need to align everyone onto same platform. Seems to be taking way too long to get us up and running. Review Source CH Candy H. Service Line Owner Used the software for: 2+ years ### "Overall good. Longtime user 20+ years " April 3, 2018 4.0 Pros Desktop=ability to bring up multiple provider records side by side. This is critical for cleanup. Viewing the entire form on a screen without scrolling to enter. Web=institution merge Cons Desktop version=report building. Support is lacking on Foxpro. Web=constant scrolling through the form to be able to see/enter all the information. Inability to see forms on a single page. Inability to bring multiple forms up at the same time in a tile format Review Source JB JAN B. Credentialing Program Specialist Government Administration Used the software for: 2+ years ### "Priv+ has made tracking & reporting very easy, now that I've had more training on how to use it." April 4, 2018 5.0 We have a back up tracking system to our credentialing department that allows us to track multiple areas of a providers appointments, privileging, on staff dates, and focused & ongoing professional practice evaluations all within one system. Pros I like the tracking features that it offers and the ability to create data reports specific to what I'm looking for. Cons I haven't learned how to used the system enough to have any Cons to anything yet, so I really do not have a valid comment for this section. Review Source LF Lisa F. Credentialing Coordinator Used the software for: 1-2 years ### "Recently customer support has been hit-or-miss. Overall I'm happy with the product." March 30, 2018 4.0 Much more quickly access data / complete applications - keeping in mind that I build my own profiles and put my own packets together. It's unfortunate that there is not an easier way to create profiles without having to use Crystal reports to do so. Pros "look and feel" of web-based cactus is great, ability to create packets and documents to automatically e-mail out of the database is a HUGE time saver, widgets are super helpful Cons inability to do more complex queries - i.e. because "work history" and "affiliations" are in the same table I can't filter on two types for the same field. Flat files are very cumbersome to create. Review Source RH Rizwan H. Business System Analyst Hospital & Health Care Used the software for: 2+ years ### "Business System Analyst" May 28, 2019 5.0 The customer support has change and we have a delayed response from the support team Pros User friendly with looking up information and credentialing a provider. Cons The Web Directory is not user friendly and we are limited in making changes. Review Source DG Debbie G. Credentials Coordinator Medical Practice Used the software for: 2+ years ### "Cactus is the only credentialing software I am familiar with but it seems to meet all our needs." April 2, 2018 4.0 Pros It organizes all the credentialing information we gather so it is easily found. The phone support it amazing. Cons If we need to get something corrected or customized, it seems to take quite a while to get the final product. We entered the privilege lists manually and it doesn't like to organize it the way we want it within Cactus. It prints the reports ok though. Review Source JM Jolee M. Provider/Network Systems Specialist Used the software for: 2+ years ### "I am a huge fan of Cactus Symplr. Our health system has had very positive results with the product. " April 2, 2018 5.0 Pros Cactus is constantly looking at improving their software and adding additional features to streamline the credentialing process. Cons We are experiencing a great dissatisfaction with deploying a new module purchase. The skills of our contact have been less than expected, and the response to our concerns is gravely concerning. Our hope is that this isn't a new trend. Review Source PA Portia A. Medical Staff Services Director Hospital & Health Care Used the software for: 1-2 years ### "Cactus/Symplr is our first credentialing software product. It has saved us a great deal of time. " April 2, 2018 4.0 1) Reduced processing time 2) Data easily accessible 3) Provider satisfaction Pros Data fields are easy to complete. Will print the IL Credentialing form with most data input. The Customer Service is by far better than most. There are quite a few customizable fields where you can add data unique to your processes. Cons A lot of features I wanted in credentialing software product are an extra cost with Cactus/Symplr. The reports are not easy to create and print. I always need customer support to create a report that I need. Review Source DM Darlene M. Credentialing Coordinator Used the software for: 2+ years ### "It's a little frustrating at times with the new web base Cactus" April 6, 2018 2.0 Pros I like the fact that there is a dashboard and there is a run box feature that lets me know when a document is ready to print out. Cons LEMM in updating of licenses, accessibility and user friendly. Seems like it is harder to learn how to do queries and other reports. My co-worker had trouble with the Dashboard giving an accurate count of providers, etc. Review Source CC Charolette C. Sr. Credentialing Specialist Used the software for: 6-12 months ### "It is not what was fully shown to us during the selling presentation." March 30, 2018 3.0 Pros That I can house all of my providers electronic files in one place and can link the contracted payors. Cons A lot of the functions that we were sold on don't exist or don't work. I have sent requests advising that license PSV often don't work. Have ben told that it would be corrected but no follow up was provided. I was going outside of the system to do this prior to eVIPs and I am still doing that. Was told that I could program alerts to get an email reminder. It is a year later and I still don't have a clue how this function works. I am still using tools that I had in place prior to this costly purchase. Running reports can be very convoluted as well. Review Source JO Jill O. Director-Physician Services Hospital & Health Care Used the software for: 2+ years ### " Noticeable degradation in customer service over last year. Some modules need redesign." March 29, 2018 3.0 Tracking credentialing data. LEMM! Pros Flexibility with user-defined fields. Ability to view multiple tabs at one time (I understand this goes away with web)--please fix! Cons Degradation in support over last year. Inability to include "or" clauses in query writer (I understand that is resolved with Web version). Disappointing responses to questions. Review Source CO Catherine O. Enrollment Specialist Health, Wellness and Fitness Used the software for: 2+ years ### "We have struggled with Cactus and the way it was hosted. " March 30, 2018 3.0 It has been a good start to taking our credentialing process paperless. Pros Source of truth for us. It makes it easy for the credentialing team and enrollment team to collaborate. Cons not intuitive. It is difficult to retrieve data specific to our needs at times. We, as of yet, still have not been able to make mail merge work. APp Central fax back process is awful. Review Source MF Maggie F. Medical Staff Coordinator Hospital & Health Care Used the software for: 2+ years ### "Overall very satisfied" March 29, 2018 4.0 Pros New updates and enhancements - new online application process has been wonderfully easy to implement and use. New and existing providers love it! Cons cost is a huge factor to adding new features, such as license and OIG monitoring. It's hard to cost justify these types of things when it costs so much to implement and then pay yearly to keep. Review Source ST Suzanne T. Medical Staff Coordinator Used the software for: 2+ years ### "I have over 20 years in the Medical Staff Credentialing field." April 5, 2018 3.0 Good product that meets our needs for now. I am concerned about the web product and whether the bugs have been worked out of the new product. Pros I am happy that it is customer friendly! That makes for a lot of the sections to be more useful for many different uses. Cons I am not sure that it is the software, but the solid problem is that the customer service has gone ho Review Source ME Melissa E. Manager, System CVO Operations Used the software for: 2+ years ### "it has been a good tool for us. I think it is pretty easy to learn." April 2, 2018 4.0 Pros Because we are a large health system, Cactus allows us to capture just about anything we want in queries. It is user friendly. Cons There are a few cumbersome steps and I do have a few enhancements I would love to share. A few places could use some updates but I'm hoping these will be fixed once we get on Web-based Cactus. Review Source LD Lisa D. Systems Analyst Used the software for: 2+ years ### "The system has been easy to learn and use and our account crew has been amazing" April 5, 2018 4.0 Pros I like that I am able to pull up snapshots of our organization at any moment it's needed, as well as being able to pull real-time data. Having all of the rep information easily accessible is very helpful Cons It would be nice if I could perform remote overrides from my desktop without having to go to the sign in station Review Source RW Ray W. Analyst Medical Practice Used the software for: 2+ years ### "I am an administrator of CACTUS and I like the application. Their is a lot to learn about CACTUS." March 29, 2018 4.0 It is an easy application to use Pros Once you know how to use CACTUS, the application will reduce the amount of work, and increase productivity rate of employees. Cons Would like for CACTUS to actually use SQL, and allow us to do our own drilldowns. I know that CACTUS has a query feature, however it is not SQL driven. Review Source VR Verified Reviewer Network Manager Hospital & Health Care Used the software for: 6-12 months ### "Being somewhat new to this software, I am finding it to be a bit time consuming to navigate my way t" April 3, 2018 4.0 Pros I like the tiered access level feature. Also the Dashboard features and Mapping to documents and video tutorials. Have to say trainers are really good too. Cons Most times it feels as though everything has an additional cost. From trainings offered to modules needed. In addition, there seems to be a great deal of required customization with fields and how to store data needed. Review Source JS Jane S. Director of Medical Staff Services Hospital & Health Care Used the software for: 2+ years ### "This was existing when I came into my position. I am self taught." March 29, 2018 3.0 Pros Easy to look up a provider Flows into a directory and our on call system Overall look at status of applications is nice Easy to review applications Cons The reports are not user friendly It is hard to monitor productivity Older version not well supported Implementation did not provide training Review Source KH Kristina H. Manager, MSO Used the software for: 2+ years ### "The system works great for us!!!!" April 5, 2018 4.0 Pros We really truly love everything about the product. Some of the things that really standout are the standard reports, workflows, master tables and the ability to upload applications/documents. Cons I think that license/DEA/Board Certification web crawls would be very beneficial for our organization. Review Source PW Paul W. Director Materials Management Used the software for: 2+ years ### "Sales people like the ease of use" April 2, 2018 5.0 Pros The custom reports I can run. I can identify sales reps that are on site, those that are in either yellow or red status Cons There is really nothing that I don't like about the system. If there Is any complaint I do not receive notifications when someone in red status attempts to scan in. Review Source SB Sandy B. Credentials Coordinator Hospital & Health Care Used the software for: 2+ years ### "OK Old system changed to Visual and many things not correct initially so this makes it more difficul" April 5, 2018 2.0 Pros Reports Expirables entering physician data Should not be required to add additional comments/words to submit Cons Support is not as knowledgeable and quick as it previously was Not fully implemented with Visual Cactus Should not be required to add additional comments/words to submit Review Source KC Krista C. Medical Staff Coordinator Used the software for: 2+ years ### "It doesn't have everything I need and is difficult to add to" April 3, 2018 2.0 Pros If you don't need any reports from it, it gives a quick review of the provider. However, reports are difficult to write, feels like you need to have studied programming. Cons Not user friendly. Feels you need to have had programming experience to be able to get reports out of CACTUS. Review Source Similar Products Featured ## Related categories [Credentialing](https://www.capterra.com/credentialing-software/)