# CredentialMyDoc Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is CredentialMyDoc the right Credentialing solution for you? Explore 71 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/151925/CredentialMyDoc/reviews --- CredentialMyDoc 4.3 (71) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of CredentialMyDoc Ease of use 4.3 Customer Service 4.4 ## Pros and Cons in Reviews TB Tasha B Credentialing SpecialistHospital & Health Care, 51 - 200 employeesUsed the software for: 1-2 years. “I store a lot of information in CMD and it has helped as a second option in storing and managing provider data.“ June 11, 2024 SJ Stacey J Credentialing SpecialistHospital & Health Care, 51 - 200 employeesUsed the software for: Less than 6 months. “The "choose field" section resets itself all the time, my checkbox options never stay in place.“ July 1, 2024 BK Brandace K Credentialing CoordinatorMedical Practice, 501 - 1,000 employeesUsed the software for: 6-12 months. “Additionally, the capability to effortlessly generate forms for our various insurance policies greatly enhanced our operational efficiency.“ June 24, 2024 NT Nhi T Credentialing SpecialistHealth, Wellness and Fitness, 51 - 200 employeesUsed the software for: Less than 6 months. “There are too many outdated forms no longer in use that they do not remove despite requests.“ June 25, 2024 MS Meagan S Director of OperationsConsumer Services, 2 - 10 employeesUsed the software for: More than 2 years. “In our experience it was better suited for us when we started out small. As we have grown, we have found the need for data entry automation to be more robust.“ June 11, 2024 BK Brianna K CredentialingMedical Practice, 1,001 - 5,000 employeesUsed the software for: More than 2 years. “Provider applications is not as customizable as we were lead to believe.“ March 19, 2026 CK Christine K Credentialing SpecialistHospital & Health Care, 201 - 500 employeesUsed the software for: More than 2 years. “Great data storage and custom reporting capabilities“ June 11, 2024 NT Nhi T Credentialing SpecialistHealth, Wellness and Fitness, 51 - 200 employeesUsed the software for: Less than 6 months. “The customer service is a bit slow as well.“ June 25, 2024 ## Showing most helpful reviews Showing 1-25 of 71 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Credentialing Manager Used the software for: 6-12 months ### "Very time consuming " June 30, 2018 2.0 Pros This stores a lot of information on your providers. It is easy to find the information needed quickly. Cons No task lists. This doesn't offer automation on anything. Reporting is not very accurate since it is based on user input. Review Source TT Tracey T. Credentialing Specialist Medical Practice Used the software for: 2+ years ### "Very Happy with CredentialMyDoc" October 12, 2020 4.0 I've been really happy with CredentialMyDoc as it has helped to streamline so many of my daily tasks. I'd definitely recommend it to anyone looking for a new credentialing software option. Pros I really like the option to create custom reports and how easy it is to do so. There is a wide variety of pre-mapped forms, documents and applications available in the software, and the turn-around time for custom mapping is excellent. The program is very user-friendly and easy to navigate. Cons There are some minor errors in the reports generated by CMD. For example, if I want to pull a CME report for a specific date or date range, it will either return no information, or incomplete information, meaning I have to download all CMEs and filter out what I need. Also, some of the headings in the CME report have CMD listed instead of CME (like I said, minor.) I'd also like the option to make changes to certain information across multiple providers. For instance, 85% of our providers have the same credentialing dates and next credentialing dates with our IPA and with many of our carriers, but I still have to go into each payer and IPA for every provider to update these dates every 3 years. An option to push updates to multiple providers for things like this would save dozens of hours that it takes to do it manually. Review Source DS Dianna S. Credentialing Specialist Hospital & Health Care Used the software for: 6-12 months ### "Review of CMD" June 11, 2024 2.0 Not impressed with the follow up. They give the impression that my issue is of no importance to them. Pros I'm not impressed with any of it. Everything is so spread out. A lot of scrolling and looking for things. My job is very fast paced. I need things at my fingertips, not having to scroll through a lot of stuff to find what I'm looking for. Cons Customer service is terrible. I have yet to get a response regarding the issue I am having, and that has been going on since 8/2023, almost a year. Still no response. Review Source Response from HealthStream June 18, 2024 Hi Dianna, We're so sorry to hear that you haven't had a good experience with CredentialMyDoc, and that customer support hasn't been able to help. There are other resources to help with general and technical concerns; they can be found here: https://community.healthstream.com/customer-support. Thank you so much for your feedback; we hope that you can resolve all the issues so CredentialMyDoc can support your organization. Best Regards, The HealthStream Team RC Rebecca C. Credentialing Supervisor Hospital & Health Care Used the software for: 1-2 years ### "CredentialMyDoc my way" January 2, 2020 5.0 I'd like to see some conversions. It'd be great if CAQH could transfer info over to CMD. Also, to clean up some of the bugs with the auto verifications. Pros I love the Platform! It's super easy to use. There's not a lot of steps to complete something - easy to find what you're looking for. There's no time wasting! Cons Some of the extra features don't always work well. Ex: state license verification might not actually run the license so it's frustrating. Alternatives considered [Tebra](https://www.capterra.com/p/129169/Tebra/)[Modio Health](https://www.capterra.com/p/158338/Modio-Health/)[symplr Provider](https://www.capterra.com/p/151924/symplr-provider/) Reason for choosing CredentialMyDoc CMD Team, The Platform, and their willingness to tailor to our needs. Review Source Response from HealthStream January 3, 2020 Thank you so much, Rebecca! We're working to streamline the items you mentioned. BM Beth M. credentialing Hospital & Health Care Used the software for: 2+ years ### "Great website" June 20, 2024 5.0 Pros easy to use and navigate through when I need it the most Cons I really cannot complain about the website Review Source Response from HealthStream July 3, 2024 Hi Beth, We're thrilled to hear that you've gotten an overwhelmingly positive use of CredentialMyDoc for an extended period of time. Thank you so much for your review! Best Regards, The HealthStream Team AT Anna T. Credentialing Specialist Medical Practice Used the software for: Less than 6 months ### "Not worth it for us" June 11, 2024 2.0 Not good, it wasn't what I was expecting at all. Pros The implementation process didn't take very long. Cons I don't like the layout, it has a lot of things we didn't need, it was very click heavy to get to one item Alternatives considered [CredentialStream](https://www.capterra.com/p/172448/CredentialStream/) Reason for choosing CredentialMyDoc This was purchased prior to be being hired on, I am trying to convince my company to switch to Verity. Review Source Response from HealthStream June 13, 2024 Hi Anna, We apologize for the inconvenience you've experienced in navigating the platform to find your content. If you are considering switching to CredentialStream, keep in mind that it's always free and easy to schedule a demo. Please visit https://www.healthstream.com/solution/credentialing/healthcare-credentialing-privileging-enrollment-software-credentialstream. Thank you for your feedback! Best Regards, The HealthStream Team SM Sandy M. Supervisor, Insurance Credentialing Mental Health Care Used the software for: 1-2 years ### "Cadillac Product for Credentialing" June 20, 2024 4.0 It's been a smooth ride experience, just like you'd expect in a Cadillac. Pros Reporting, Tracking features for credentialing are top notch. The abilities to develop forms is cost effective. Cons Effectively setting up contracts was difficult for us with our multiple tax IDs and multiple locations but we got it done. Review Source LT Luann T. Senior Director Medical Practice Used the software for: 2+ years ### "Great product !" June 17, 2024 5.0 Excellent product excellent support easy to use and train employees on this system Pros Simplicity of use , roster management, simple set up Cons We expanding to many more clinicians and locations needed more reporting features Review Source Response from HealthStream June 18, 2024 Hi Luann, We're thrilled to hear that CredentialMyDoc was easy to use and set up for your organization, and that you've had a great experience with the customer support and training teams. Thank you so much for your review! Best Regards, The HealthStream Team CK Christine K. Credentialing Specialist Hospital & Health Care Used the software for: 2+ years ### "Community Health and Dental Care Review" June 11, 2024 5.0 Pros Great data storage and custom reporting capabilities Cons License and Board Verifications are not currently working Review Source Response from HealthStream June 18, 2024 Hi Christine, We're so pleased to hear that your organization has increased data storage and custom reporting capabilities with CredentialMyDoc. Thank you for your review! Best Regards, The HealthStream Team LC Louvenia C. Credentialing Specialist Health, Wellness and Fitness Used the software for: 2+ years ### "Review of CMD" June 12, 2024 5.0 Great tool to have for everyday use and future use. Pros That is stores needed documents and files for present and future use. and they reminders are great in order to keep timelines and deadlines met. Cons Sometimes the changes are a little tricky and takes time to figure out. (not often) Review Source Response from HealthStream June 18, 2024 Hi Louvenia, We love to hear that CredentialMyDoc is helping you meet your deadlines for a few years now. Thank you so much for your review! Best Regards, The HealthStream Team JM JESSICA M. HR generalist Hospital & Health Care Used the software for: Less than 6 months ### "Credentialmydoc one stop shop" June 11, 2024 5.0 Pros Central location to house all docs needed to enroll docs. Cons None yet as I am still learning the system. Review Source Response from HealthStream June 13, 2024 Hi Jessica, Thank you so much for leaving a review. We hope that you continue to enjoy using CredentialMyDoc to house your organization's documents. Best Regards, The HealthStream Team BP Bonnie P. Credentialing Manager Medical Practice Used the software for: 2+ years ### "Great credentialing system" August 11, 2022 5.0 Perfect! I've been a user for 5 years and would (and have) recommended it to any practice manager. Pros I was instrumental in purchasing CMD at my previous employer. Initially we were a group of 200 and CMD grew along with us to over 400 providers. I love the system so much I requested it be purchased as part of my package with my new employer. Reporting, forms, tasking all are easy to use and helps make the onboarding process seamless. Cons I would like city/state to prepopulate when the zip code is added and I would like the 4 digit zip code extension to populate based on the address entered. Review Source PD Paula D. Provider Enrollmant Hospital & Health Care Used the software for: 2+ years ### "Provider Enrollment " January 2, 2020 5.0 CredentialingMyDoc team is so helpful about answering you questions and trying to help you with ones request. Pros What do I like about CredentialingMyDoc is how easy the software is to use. Information at your finger tips. The software lets one know, when items about to expire ahead of time. CredentialingMyDoc team is so helpful answering ones questions and tailoring sections to fit ones practice. Cons Never been happy about the date spaces. I would like to be able to enter the dates by month and year, when I need too. Providers don't always gave dates by month, date, and year. I wish the date spaces would allow both month and year and at the same time you may have month, day, and year. Review Source Response from HealthStream January 3, 2020 Thank you, Paula! LW LaShunda W. Credentialing Coordinator Hospital & Health Care Used the software for: 2+ years ### "CMD is More than Just Filling Out Applications!" September 14, 2016 5.0 I credential for a pretty large group. CMD has been able to help me manage all of my providers important documentation, as well as provide great assistance with getting applications completed. I have been able to keep up with expirations for important documents by receiving alerts. If a provider is out of the country and I need them to complete a document right away, I'm able to set up access for that provider to log in where they are and get the documentation completed. This system has been quite helpful with keeping me on target for very important credentials for my providers to ensure nothing is missed. Pros The alerts that I'm able to set up to remind providers when something is due or needs to be current. Also, I don't have to write in everything on applications when it's time for reappointments. Their update data can be generated on to the forms for me. Review Source Response from HealthStream September 14, 2016 Thank you, LaShunda! JB Jacqui B. Credentialing Supervisor Hospital & Health Care Used the software for: 2+ years ### "CMD is great, customizable software" September 28, 2017 4.0 A one stop shop to house our provider information. Pros We have been able to add all kinds of features, applications, and options to our subscription that have made our use of CMD great! They even created a portal for us so our managers could access info and documents without inadvertently changing information. Customer support is always prompt and responsive. Cons Sometimes there are too many options, it can be confusing for the occasional user. More automated processes would be helpful (aka, if a renewed document is uploaded, an option to update the expiration date and archive the old document would be awesome.) Review Source Response from HealthStream September 29, 2017 Thank you, Jacqui! CJ Connie J. Credentialing Specialist Hospital & Health Care Used the software for: 2+ years ### "CMD " January 7, 2020 3.0 Pros The applications are already loaded with easy access. Cons I liked it at the beginning, but now things have been changed and the photos that was attached to the providers are now gone. Also, all information does not populate on the app from the information that had been entered. Review Source CM Catherine M. Credentialing Manager Medical Practice Used the software for: 6-12 months ### "Likes and Dislikes" December 31, 2019 4.0 Pros It is nice to be able to have everything housed in one general area. Having our applications partially auto populated definitely helps. Cons We still have to save our files in another location and have to upload them. It would be very nice if we could just drag and drop the file instead. The note section has too much in it. It would be nice to just have an area to place the date and a continuous note on a providers file. I don't need to select a Payer Review Source Response from HealthStream January 3, 2020 Thank you, Catherine! We appreciate your feedback! PS Paulene S. Provider Enrollment/Credentialing Specialist Medical Practice Used the software for: 6-12 months ### "CredentialMyDoc has Streamlined my enrollment processing!!!!" August 5, 2017 5.0 Timesaver!! Everything in one place! Pros Where do I start?!?! LOVE that the customer support maps all of my applications---this has saved me TREMENDOUS time. Just a few clicks and I have the application ready for signature. Customer Support is amazing and they love hearing suggestions for improvements. My Billing Department also loves the Weekly Update on status of our provider's enrollment approvals! I also greatly appreciate that it is web-based and can use it anywhere! Cons There can be a few tweaks here and there (and they're currently being worked on) but overall I don't have any complaints. Review Source Response from HealthStream August 5, 2017 Thank you so much, Paulene! EG Emily G. Credentialing Manager Health, Wellness and Fitness Used the software for: 2+ years ### "Amazing Software!" August 7, 2017 5.0 CMD streamlines my department and increases productivity. It is very user friendly, and because it's web-based, it is super easy to use from home or your mobile device. Pros This software does all we need it to, and then some. The ease of adding new functionality is outstanding. Review Source EM Elizabeth M. Credentialing Hospital & Health Care Used the software for: 1-2 years ### "Credentialing" January 7, 2020 2.0 Pros I like generating forms, this saved a lot of time for me. Cons Recently, I have lost information on my provider such as their photos and practice location information Review Source JW Jeana W. Credentialing Operations Specialist Insurance Used the software for: 6-12 months ### "Customer Service Champs!" January 2, 2020 5.0 Great! Pros The customer service is wonderful! Support is always willing to accept new ideas and implement them! Cons It isn't completely designed for the tracking of credentialing. I feel that the reports, notes and reminders can be much better! Reason for choosing CredentialMyDoc It fit our needs best. Review Source TM Teresa M. Credentialing Coordinator Medical Practice Used the software for: 6-12 months ### "Great product, user friendly. Keeps the credentialing department organized" August 29, 2017 5.0 Organized a credentialing department that had many parts scattered in different locations. Now I am able to streamline our business. Pros Easy to use, has a lot of great features to store items into the software. Like the documentation section to store all items into it. My credentialing department is almost paperless now. Review Source Response from HealthStream August 29, 2017 Thank you, Teresa! PR Peggy R. Administrative Assistant Medical Practice Used the software for: 6-12 months ### "Hospital Credentialing" January 5, 2017 5.0 I have been using this software to complete reappointment applications for credentialing to hospitals in the area for 20 physicians. This software is a big time saver in that it automatically fills in the information required on the application. I no longer have to write these out which took quite some time. I like the reminders of the expirations of licensing, and other important documents for physicians so that I can keep track of this information and ensure that this it is kept up today. I really like this software! Pros Very easy to use. Cuts time in half in processing applications. Keeps track of expiration dates. Cons Sometimes the fields of the applications that require filling in of information, the font could be a little bigger. Review Source Response from HealthStream January 5, 2017 Thank you, Peggy! SS Stephanie S. Med Staff Services Manager Medical Practice Used the software for: 2+ years ### "Solid System" March 17, 2025 2.0 CredentialMyDoc met our needs - no big complaints. Pros Easy to use, pretty intuitive, responsive customer service. Cons Not super extensive, but it does meet our needs so ok with that. Switched from [ManageMore](https://www.capterra.com/p/92305/ManageMore/) Intellisoft had difficult reporting features Review Source AD Amanda D. Credentialing Hospital & Health Care Used the software for: 2+ years ### "Need more training" June 20, 2024 5.0 I feel like I need some training in different documents and/or reporting options. I'm sure there is more I can produce with CMD, I just don't know how. Pros The info is stored in an easy to read format. Also, ie. If I'm updating malpractice for all providers and in the "malpractice" tab, when I click on the arrow to proceed to the next provider, the malpractice tab opens automatically for them as well. This was a great update! Cons The reporting is not always intuitive, and sometimes comes in an Excel sheet, which takes some editing to turn into a PDF. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.