# Page 4 | DiscoverText Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 4 - Is DiscoverText the right Text Mining solution for you? Explore 111 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/151927/DiscoverText/reviews --- DiscoverText 4.6 (111) [View alternatives](https://www.capterra.com/p/151927/DiscoverText/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 4 - Reviews of DiscoverText ## Showing most helpful reviews Showing 76-100 of 111 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use PF Patrick F. Researcher Used the software for: 6-12 months ### "Efficient, easy to use and excellent customer service. " December 14, 2017 5.0 Pros My introduction to DiscoverText demonstrated how it is an incredibly efficient, user-friendly platform that allows a remote team of coders based around the globe to collaborate and analyze textual data imported from Twitter. That's obviously huge, but DiscoverText has a variety of other advantages that sets it apart, including the ability to upload any text with metadata in a spreadsheet, being able to measure the reliability of coders who work synchronously or asynchronously, being able to rank coders over time (very unique), a "CoderRank" patent that accelerates machine-learning, SurveyMonkey being integrated so you can get data over the API (there's also DiscoverText API), no programming is necessary (just point and click), and above all else, DiscoverText is a platform that offers all of the tools needed to collect, clean, and analyze text data. Review Source JW Jared W. Graduate Student Research Used the software for: 1-2 years ### "A great Tweet coding software platform for my research" April 24, 2019 5.0 Great tool for analyzing texts from social media, especially Twitter. It makes it especially convenient to code large data sets of Tweets. Pros As a sociologist, I study online activism and social movements. DiscoverText has been a great way to collect and analyze Tweets related to various protest movements like #MeToo and #BlackLivesMatter. Cons It took a little time at first to get familiar with the platform, but once I spent some time going through the tutorials I got the hang of it. Review Source JB James B. PhD Candidate Higher Education Used the software for: Less than 6 months ### "Helpful software for capturing Twitter data" July 5, 2022 5.0 Pros Although there is a learning curve to the platform, I found the software easy to use and simple to integrate into coding procedures already in use. I have found this to be the most useful platform when conducting analyses of twitter data — especially when collecting the data from the twitter API. Cons There is a learning curve when it comes to the different elements of the platform. However, there are plenty of helpful resources to help manage. Review Source Response from Texifter July 25, 2022 We really appreciate teh feedback and if you need anything just let us know. AP Antoinette P. Associate Professor, and Deputy Chair Primary/Secondary Education Used the software for: 1-2 years ### "This is a user-friendly software that allows researchers to easily code very large corpora. " December 15, 2017 5.0 I was able to analyze a very large data set. Pros This is a user-friendly software that allows researchers to easily code very large corpora. Other datasets couldn't easily handle the data. Moreover, it is wonderful for e-rulemaking and public commentary. Cons It takes a bit of getting used to if you are segmenting your data into "buckets." After a bit of experimenting we easily began using Textifer! Review Source AG Alexandra G. Research Associate Higher Education Used the software for: 6-12 months ### "DiscoverText is s great tool to gather, manage and export social media data" September 11, 2018 5.0 I used DiscoverText for the first time around six months ago for a project, where we analyze historical Twitter data. In the beginning it was possible to schedule a web-training with DiscoverText, which was extremely helpful. For question that came up after the training, there were lots of videos and blogs that answered our questions. If we had any problems the DiscoverText team was extremely fast to reply to us and solving our issues. Pros \- Different team members can work on the same project - Easy to use, even if you haven't worked with similar softwares before - Machine-learning for semantic analysis of data - Excellent customer support Cons \- We had a very large projects with over millions of tweets so it took some time to load, but this is due to the high amount of data. In smaller projects we didn't have any problems Review Source Response from Texifter September 12, 2018 Thanks for a wonderful review Alexandra. We like working with teams like yours and hope we can continue to provide the support you need to succeed. ~Stu Josh B. Postdoctoral Research Fellow Higher Education Used the software for: Less than 6 months ### "DiscoverText has a clean user friendly interface that hides some very clever data analysis software " January 23, 2018 5.0 Pros I have been using the software for a couple of weeks to help clean and fetch data from Twitter, I really like the ease of use and the ability to code fetch data from Twitter, code the data and use machine learning to make my life easier all in the same programme. Review Source JJ Jessica J. Adjunct Professor Higher Education Used the software for: Less than 6 months ### "Sift Social Text Quickly After Learning Curve " November 7, 2019 4.0 Tweet content aggregation, organization, and analysis for marketing. Pros This application makes light work of text content aggregation, cleaning, and organization, which is especially valuable to social media analysts in their social listening efforts. Cons There is a substantial learning curve to using this program. Aligning the feeds is not user-friendly for first timers, and I think this could be streamlined a bit more. Review Source Response from Texifter December 21, 2021 Hi Jessica. Thanks for writing a review. I would be happy to assist with the learning curve. We do offer virtual office hours 6 days a week: https://calendly.com/discovertext. Some of the self-trained users report having luck via the video tutorials: https://discovertext.com/videos/ Best, Stu DR Debipreeta R. Doctoral Student Education Management Used the software for: I used a free trial ### "Using DiscoverText for Scraping Twitter data and Textual Analysis" August 25, 2022 5.0 I'm primarily looking at coding and textual analysis of hashtag data. The meta data features are an excellent add on. Pros The software is very user friendly. It is easy to navigate by self and the tutorials are a great help for any novice user to get started with it. Excellent resources provided in terms of various usages of the software. Cons The only thing I think the software needs to upgrade is the size of data we can upload on DiscoverText using JASON files format. Review Source Response from Texifter September 5, 2022 We appreciate the generous review and we can certainly we can increase the file size capability for JSON files. AW Andrea W. Student Higher Education Used the software for: Less than 6 months ### "Great research tool!" April 29, 2019 5.0 Great! Would highly recommend this for researchers and students! Pros DiscoverText was amazing for collecting and analyzing Twitter data. I used this software to complete my graduate research and I'm so thankful for the ease and functionality of this product. I especially love that it keep my data up to date and accurate with what was currently published on Twitter, if a tweet was deleted after my initial data collection, DiscoverText reflected that! Cons I struggled to grasp the machine learning tool. I tried to train it by coding at least 10% of my data and then applying the UClassify feature but every time I tried my data was miscoded. Review Source FG Fabio G. Tenure Track Assistant Professor Used the software for: 2+ years ### "An extremely reliable and affordable tool to gather and analyze data from social media" December 18, 2017 4.0 Pros Extremely and affordable partnership with GNIP for Twitter data. Useful quick quantitative analysis. Great support for collaborative content analysis. Review Source Andrea M M. Independent Educational Consultant- English Learners Education Management Used the software for: Less than 6 months ### "Discovertext" November 13, 2018 5.0 Pros The software s not too difficult to use, and quick to learn to apply. Cons Initially it was a new idea but became very helpful. Review Source Response from Texifter April 26, 2019 Andrea, Many thanks for taking teh time to share feedback. If was can help, do let us know. ~Stu VR Verified Reviewer Professor Education Management Used the software for: I used a free trial ### "Great for academic research" August 28, 2019 5.0 It was really easy to use and to research using data via this app. Pros Ease of use and versatility. Also, there is the user management area that is really useful. Cons It is an API limitation, so not a fault. I would love to extract and download data. Review Source VR Verified Reviewer Assistant Professor Higher Education Used the software for: Less than 6 months ### "DiscoverText was easy to use and fulfilled my research needs to my satisfaction." June 7, 2018 3.0 Pros The fact that you can see the entire tweet in the data set. That's a very convenient feature of this software. Cons The interface isn't very aesthetically pleasing. It could really stand a facelift so that it looks more modern. Review Source KA Khamis A. Student Online Media Used the software for: I used a free trial ### "Hashtag analysis" July 27, 2018 5.0 It was one of the analysis softwares to experience. It should work for my project but there are some areas where I can not really operationalize Pros Filtering Arabic language support De-duplication Cons Low storage unit No Geo analysis High price for data retrieving Review Source Response from Texifter August 10, 2018 Hi Khamis, We are one of the few services that handle non-English text analysis (including Arabic) on par with English ones. As you¿ve discovered, although ¿geo:¿ rules can be very useful for selecting specific data, they can also severely restrict the quantity of data you may receive. For example, the place, place\_country, and has\_geo rules could eliminate 99% of the tweets because geo data is extremely rare in Twitter. Also, geo data was not captured in the early years of Twitter and are a relatively recent feature. These are limitations of the Twitter source data and not of our service. If you find that the number of estimated activities is very low, consider removing a rule and reevaluating the results. RT Regina T. Faculty, Media Psychology Used the software for: Less than 6 months ### "It is the best software so far for analyzing social media data." March 12, 2018 5.0 Teaching research methods in social media and doing research with my graduate students. Pros This software allows researcher to group data allowing for more fine tuned analysis. really like deduplication of data. Cons The deduplication function is only available with the more expensive subscription and yet it is such an integral part of data cleaning. Review Source Response from Texifter March 23, 2018 Thanks very much for the review Regina. Let us know if there is anything we can do to help. ~Stu VR Verified Reviewer Senior Meteorologist/Global Strategy Leader Information Technology and Services Used the software for: 6-12 months ### "DiscoverText is an excellent text analytics tool!" September 7, 2018 5.0 Pros DiscoverText is a great tool for people who want to explore anything regarding text mining or analytics! Cons I do not have any cons with DiscoverText to date. Review Source ST Stephanie T. Research Assistant Professor Research Used the software for: Less than 6 months ### "A little expensive but pretty useful" August 3, 2018 5.0 Pros Can hold a lot of tweets Can be used by multiple coders Many functions available Cons Quite expensive Can be complicated to get used to all the buttons Review Source Response from Texifter August 13, 2018 Hello Stephanie, Thanks for your review and feedback. I think you might benefit from a web-based demo of DiscoverText, where I can demonstrate the features of our service: https://calendly.com/discovertext We also provide a wide range of support information, including documentation and FAQs (frequently asked questions), video tutorials, and blog posts: https://texifter.zendesk.com/hc/en-us https://discovertext.com/tag/video/ https://vimeo.com/161941077 https://discovertext.com/blog/ https://texifter.zendesk.com/hc/en-us/articles/204157430-I-need-one-year-of-historical-Twitter-and-do-not-have-much-money-How-can-I-reduce-the-cost- Please let me know if there¿s any way I can help you get the most value from our service,. Best regards, Stu MM Massimiliano M. Student Marketing and Advertising Used the software for: Less than 6 months ### "I just used this software for working in some project in my college, and i will use that again!" January 23, 2018 5.0 I passed an exam working with this software, and i will use it again for my thesis. It's easy to organize all the data and to interact with the various social media. Pros \- Lot of function - Nice graphics easy to deal with - Easy coding functions - Very good integration with various sites and program (like excel) Cons \- In my language (italian) the automathic coding for the dataset were a bit unprecise - Sometimes menues can be difficult to use Review Source Response from Texifter January 24, 2018 Thanks for the review Massimiliano. I would be happy to schedule a web meeting to go over some of the ways to improve the performance of the machine classifier. Some of the key tips: - A short code list (2 codes is the best) - A balanced training set - Strategic sampling and training - Coding off a list I wrote an article on LinkedIn about this: http://bit.ly/2F7slNU ~Stu CF Christian F. Professor Used the software for: 2+ years ### "I have used DiscoverText for gathering data for qualitative social media analysis" December 15, 2017 5.0 Pros It is relatively easy to use and allows to export data into appropriate formats. Data collection is easy to set up. Cons The platform was under threat of no longer getting access to the full stream of the Twitter Firehose that is increasing its costs. It would have been a shame had DiscoverText disappeared. Twitter should not close down, but open up access to publicly relevant data. Review Source EM Emily M. Doctoral candidate Higher Education Used the software for: I used a free trial ### "Great for getting research question defined" May 7, 2019 4.0 It is really easy to use. I found it helpful to get my research question started by looking at particular reactions to particular news stories. Unfortunately there is not a more conclusive deal with social media sites to be able to go further back in time to analyze tweets/posts. While this is certainly not the fault of DiscoverText, it does somewhat limit the capacity. However, if you are timely with your use, this is still a great tool. Pros There is great connectivity to Twitter, which is important if you are trying to gauge a particular reaction to a particular moment. Cons I wish there were ways to go further into previous tweets. Review Source JJ Janelle J. Research Assistant Research Used the software for: 1-2 years ### "Easy to use for all individuals, good interface" September 20, 2019 5.0 Pros User-friendly interface without much time needed to learn how to use this program. I have been using it for a while now and I love it. Cons Honestly, I can't think of any cons to this software. It's been a breeze for all individuals. Review Source Response from Texifter September 24, 2019 Janelle, Glad to hear it and thanks for the review. We appreciate your support and you can always ask if anything comes up. ~Stu KF Kelly F. Associate Professor Used the software for: 2+ years ### "Exceptional experience. DiscoverText makes me a better researcher." December 17, 2017 5.0 Exports Twitter data in a format that I can work on for research. Pros Ability to export data from Twitter in a format that people like me (ie, not computer science) can easily access and analyze for research. I research how political journalists and politicians use Twitter and I would have no affordable academic access to the underlying Twitter data without DiscoverText. Review Source MA Meshal A. PhD candidate Think Tanks Used the software for: 6-12 months ### "Easy to use and great value for price" July 20, 2022 5.0 Great quality for the price! Pros Ease of use, relative to other similar software. Cons Limitations of extracting Twitter historical data, I wish there is an option embedded through the program itself to import historical data without dealing directly with the Twitter API. Review Source Response from Texifter July 25, 2022 I appreciate the constructive feedback and we are exploring a direct pipeline for academics exactly the way you describe it. VR Verified Reviewer Data Scientist Information Technology and Services Used the software for: I used a free trial ### "Great App" November 20, 2018 4.0 Pros It was easy to set up and had all the right features for me. Cons It had too much for me so I got a bit overhwelmed. Review Source EK Eunji K. Researcher Used the software for: Less than 6 months ### "Lots of functions but difficult to use" January 30, 2018 4.0 Pros The function to visualize and filter my Twitter data. The manual for the software is convenient to use. Cons Even though the data has a limited time for use, the expiration date of the data is not explicit in the software. The UI of the software is not user-friendly. It is difficult to export data. Review Source Response from Texifter January 30, 2018 Dear Eunji, I'm sorry to hear you had some issues with the interface. We would be happy to do a free web training, extend your license on a gratis basis, and work with you to ensure you get full value out of the data and our tools. I am confident that a 30-45 minute web meeting would allow you to experience the full power of DiscoverText. Please email info@texifter.com if you are interested in this offer of extended support. ~Stu Similar Products Featured ## Related categories [Text Mining](https://www.capterra.com/text-mining-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.