--- title: "Listen360 Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Listen360 Software - reviews, pricing plans, popular comparisons to other NPS products and more." source_url: "https://www.capterra.com/p/151950/Listen360/" page_type: "product" language: "en" --- # Listen360 Software Review 2026: Features, Integrations, Pros & Cons Last updated on July 21, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Listen360 ## What is Listen360? Listen360 is an all-in-one customer experience and marketing platform designed to turn customer feedback into measurable business growth. It automates feedback collection across key touchpoints, delivering real-time insights through intuitive dashboards and AI-driven analytics. Businesses can track sentiment, monitor Net Promoter Score (NPS), and act quickly on issues with instant alerts. Listen360 also strengthens brand reputation by converting satisfied customers into online reviews while routing negative feedback for private resolution. With advanced segmentation, seamless integrations, and multi-location support, organizations can personalize engagement, improve satisfaction, and reduce churn. By transforming customer voices into clear actions, Listen360 helps brands build loyalty, increase retention, and drive scalable growth. ## What is Listen360 used for? [Customer Experience](https://www.capterra.com/customer-experience-software/)[NPS](https://www.capterra.com/nps-software/)[Customer Satisfaction](https://www.capterra.com/customer-satisfaction-software/) Overall rating Based on 57 user reviews Reviews sentiment Positive 98% Neutral 2% Negative 0% Starting price $99 Per User, Per Month Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## Listen360 alternatives Highest Rated [4.7 (2,915)](https://www.capterra.com/p/158456/JotForm-4-0/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.7 (973)](https://www.capterra.com/p/137289/Typeform/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.7 (1,787)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.3 (672)](https://www.capterra.com/p/141842/Weave/reviews/) Starting price $199.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/151950/Listen360/alternatives/) ## FAQs about Listen360 Overview ### Which roles and teams benefit most from Listen360? Listen360 is most used by business owners, general managers, and operations leaders who need to monitor customer satisfaction and act on service feedback. Customer service, account, and quality teams use it to resolve issues and improve experiences, while marketing and executive leaders track sentiment trends, loyalty, and performance across locations. Answer based on 57 reviews Overview ### What company size and industries is Listen360 built for? Listen360 is built for small businesses in health, wellness, and fitness, with 68% of reviewers from small companies and 24% from that industry. It serves franchisors and multi-location brands in wellness, beauty, fitness, and children’s services, with additional use across consumer services at 15% and hospital and health care at 7%. Answer based on 57 reviews Features and Usability ### What are the key features of Listen360? Listen360 includes core customer feedback tools like NPS surveys, mobile surveys, review requests, and feedback response management. Reviewers also highlight differentiators such as real-time alerts, daily email dashboards, trend reporting by location or employee, and integrations that sync customer data for faster issue tracking and service improvement. Answer based on 24 reviews Limitations ### Does Listen360 have bugs or reliability issues? Listen360 works reliably for most teams and causes few day-to-day software problems. Many users describe setup and regular use as straightforward, and support often resolves issues quickly when they appear. Some businesses mention occasional open support cases, unexpected feedback records, or notification timing that does not fit every team's schedule. Answer based on 14 reviews Integrations ### Which third-party tools and platforms does Listen360 integrate with? Listen360 integrates with over 20 third-party tools and platforms, including customer management, scheduling, and accounting systems such as Mindbody, Pike13, Zenoti, ServiceTitan, Daxko Operations, ClubReady, Google Calendar, Microsoft Outlook, QuickBooks Online, and QuickBooks Online Advanced. Answer based on 3 reviews Getting Started and Support ### What training and onboarding options does Listen360 offer? Listen360 provides live online sessions, webinars, documentation, and videos for training. Live online sessions and webinars support guided instruction, while documentation offers written reference material and videos provide self-paced learning resources for teams getting started. Answer based on 2 reviews Getting Started and Support ### What customer support options does Listen360 offer? Listen360 provides email/help desk, phone support, and chat. Users describe the support team as responsive when called upon, with help that is generally easy to reach and useful for resolving questions. No broader pattern of support issues is evident from the available feedback. Answer based on 1 reviews Features and Usability ### How well does Listen360 collect customer feedback? Listen360 makes customer feedback collection easy and actionable for many teams. Businesses use it to gather timely responses, spot satisfaction trends, and address problems quickly through clear reports and alerts. Small businesses and franchise teams often like the simple setup, though some want more survey customization and clearer scoring explanations. Answer based on 24 reviews Features and Usability ### How does Listen360 help teams respond to customer feedback? Listen360 helps teams react quickly to customer feedback and follow up on service issues. Managers and location-based businesses use it to view comments in one place, contact unhappy customers, and coach staff. Response workflows are useful, though some teams want better reporting, older review search, and more personalized trend analysis. Answer based on 18 reviews ## Features AI summary Based on 263 NPS reviews Capterra reviewers point to these as the top priorities when choosing NPS software: - **Customizable Questions** (**41%** of reviewers rated this feature as critical) - **NPS Survey Structure** (**46%**) - **Reporting/Analytics** (**45%**) Listen360 supports all three features buyers rate most highly: **Customizable Questions**, **NPS Survey Structure**, and **Reporting/Analytics**. Together, these capabilities help businesses tailor surveys to their goals, collect feedback in a proven NPS format, and review results clearly, allowing teams to track customer sentiment and make better decisions based on feedback. NPS Survey Structure 4.8 (8) 62.50% of 8 reviewers that rated this feature as important or highly important Measuring and analyzing Net Promoter Scores to evaluate customer loyalty and satisfaction levels Reporting/Analytics 4.8 (9) 44.44% of 9 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Surveys & Feedback 4.7 (3) 33.33% of 3 reviewers that rated this feature as important or highly important Gauge satisfaction and receive information for improvement and success Negative Feedback Management 4.8 (12) 66.67% of 12 reviewers that rated this feature as important or highly important Identify, track, and respond to negative feedback Customer Experience Management 4.9 (9) 44.44% of 9 reviewers that rated this feature as important or highly important Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. Complaint Monitoring 4.7 (7) 57.14% of 7 reviewers that rated this feature as important or highly important Obtain, monitor, and review customer feedback/complaints relating to products and services to improve customer satisfaction Listen360 70 features ### All Features - 360 Degree Feedback: Tools for collecting comprehensive feedback on an employee from peers, subordinates, and manager - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - AI/Machine Learning: Software program that continuously adjusts its behavior based on observed data - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - Anonymous Feedback: Allow reviewers to provide anonymous feedback to encourage honest conversations - API: Application programming interface that allows for integration with other systems/databases - Commenting/Notes: Leave comments and notes on documents for others to view - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Complaint Monitoring: Obtain, monitor, and review customer feedback/complaints relating to products and services to improve customer satisfaction - Customer Experience Management: Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. - Customer Segmentation: Process of dividing customers into groups based on common characteristics - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Forms: Customize contracts and forms to collect specific information - Customizable Questions: Tailored or customizable questions for more targeted and relevant data collection - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Data Import/Export: Import and export data to and from software applications - Data Visualization: Graphical representation of data - Email Reminders: Reminders sent via email - Feedback Management: Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service - Mobile Survey: Distribute a survey via mobile devices - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Channel Campaigns: Allows for businesses to run a variety of different campaigns across different channels - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multi-Channel Data Collection: Collect information from multiple sources - Multi-Channel Distribution: Multiple channels (email, web link, or social media) to distribute products, services, or surveys to customers - Multi-Language: Manage and support multiple languages - Multi-Location: Manage and support multiple locations - Negative Feedback Management: Identify, track, and respond to negative feedback - NPS of Customers: Calculate NPS of customers - NPS of Employees: Measure employee engagement and loyalty towards a business using the Net Promoter Score - NPS Survey Structure: Measuring and analyzing Net Promoter Scores to evaluate customer loyalty and satisfaction levels - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Pulse Surveys: Short, frequent surveys designed to quickly gauge the ongoing attitudes or feelings of a specific group - Ratings/Reviews: Ratings/Reviews - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Data: Receive data and information in real time - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Reporting: Active reporting of data and metrics - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Response Management: Planning and managing of resources and procedures to mitigate the impact of events and incidents - Review Monitoring: Automatically monitor and receive alerts for any new online reviews - Review Notification: Notifies a business when a review is left - Review Request: Allows businesses to request reviews from their customers - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Segmentation: Group leads or contacts based on their specific characteristics - Sentiment Analysis: Categorize emotions expressed and identify if they are positive, negative or neutral - SEO Management: Optimize and manage the search engine optimization efforts for a website or digital content - SMS Messaging: Send messages via SMS - Social Media Integration: Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. - Social Promotion: Market event via social media tools - Social Sharing: Allows businesses to share their videos on social media. - SSL Security: Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access - Survey/Poll Management: Create and administer polls and surveys - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Template Management: Create, save, and re-purpose templates for emails, forms, etc. - Text Analysis: Process of extracting and classifying information from text, such as tweets, emails, product reviews, etc - Text Fields: Open text box field - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Trend Analysis: Review data from past periods to reveal recurring tendencies and predict future performance - Visual Analytics: Interact with data visualization elements, such as charts and graphs, to drill down into data - Website Integration: Seamlessly integrates with 3rd party websites - Widgets: An extended application or connector that enables users to perform additional services with their current set of tools - Workflow Automation: Streamlining repetitive tasks and activities through automated and predefined workflows --- Get Advice We can help you find the software with the features you need. Features 4.7 (57) 4.7 Based on 57 reviews ## Pricing Value for money 4.7 (48) Basic $99.00 Value for money 4.7 (48) 4.7 Based on 48 reviews ## Integrations [ QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/)[ Google Calendar](https://www.capterra.com/p/213340/Google-Calendar/)[ Mindbody](https://www.capterra.com/p/40229/MINDBODY/)[ Procare Solutions](https://www.capterra.com/p/23486/Procare-Child-Care-Management/)[ Microsoft Outlook](https://www.capterra.com/p/227138/Microsoft-Outlook/)[ ZENOTI](https://www.capterra.com/p/131057/ZENOTI/)[ QuickBooks Online Advanced](https://www.capterra.com/p/189398/QuickBooks-Online/)[ ServiceTitan](https://www.capterra.com/p/150053/ServiceTitan/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.9 (49) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.9 (49) 4.9 Based on 49 reviews ## User reviews Overall rating 4.8 Based on 57 reviews Filter by rating 5(45) 4(11) 3(1) 2(0) 1(0) Mentioned topic Sorted by most recent RS Radha S. Legal Assistant Legal Services ### "Insightful Customer Feedback Platform for Actionable Improvements" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 28, 2026 Overall, my experience with Listen360 was positive and insight‑driven. The platform was effective at capturing customer feedback and translating it into clear, actionable insights that supported service improvement and decision‑making. Its reporting tools made it easier to track satisfaction trends and identify issues quickly. While customization and interface limitations were noticeable at times, Listen360 performed reliably in its core role of helping organizations understand and respond to customer sentiment. Pros What I liked most about Listen360 was its strong focus on customer feedback and actionable insights. The platform made it easy to collect real‑time feedback, monitor customer satisfaction trends, and identify areas for improvement quickly. I especially appreciated how clear and visual the reporting was, which helped turn customer responses into meaningful, data‑driven actions rather than just raw survey results. Cons What I liked least about Listen360 was that the platform could feel somewhat limited in customization. Survey design and question logic didn’t always offer as much flexibility as expected, especially for organizations with very specific feedback needs. I also found that some reports required extra effort to interpret or export, and the interface could feel a bit dated at times, making deeper analysis less intuitive. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. KV Kelly V. Director of CX Consumer Services ### "Excellent Support and Usability, With Opportunities for Deeper Insights" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 November 26, 2025 Listen360 has absolutely helped us track how our company is doing at a location level and an overall level. The feedback we receive is insightful and has given us the ability to improve. We do wish we could have more personalized features that really nail down trends more specifically. And I feel like the platform could benefit from more modern technology. Pros Straightforward and easy to use Amazing, speedy customer support Has given us insight into how our business is performing Cons Limited personalization options; deeper, trend-specific insights would make the platform more actionable. Could use more up-to-date functionality to keep the experience feeling modern. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. CD Christian D. Manager Medical Devices ### "Good Feedback & NPS Tool for the Price" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 June 26, 2025 Overall, I'm satisfied with Listen360, understanding there are sometimes limitations. We have found that sometimes we receive feedback that a customer didn't actually submit, but the L360 team is quick to provide resolutions. For the price point, I'm definitely satisfied with the service. Pros Once you're set up, it's really simple to generate surveys and start receiving feedback. The interface is intuitive enough to see all your feedback in one area and respond to your detractors. I also like how there are several reports to dive deeper into our data. Cons It's not as self-service as I'd like. As someone who loves customizing software to get it to work for our company, I wish we didn't have to go to Listen 360 for changes to our survey templates or reports. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SC Stephanie C. Manager Retail ### "Love how easy" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 May 7, 2025 easy to use, easy to read, easy for clients Pros like how its easy to use and integrate into our emails Cons it takes one bad review to affect your percentage and it takes SO many reviews to get your percentage back up Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. CW Chryste W. Manager Food & Beverages ### "Listen360 all the way." 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 6/10 December 8, 2024 Definitely recommended Listen360. Very easy and isnt too pricey Pros Very easy to use, havent had any problems with it since started using it 3 months ago Cons Nothing so far. Havent had any issues with it. Switched from [LinkedIn Jobs](https://www.capterra.com/p/172060/LinkedIn-Jobs/) Didnt like LinkedIn at all. Neither did any employees or customers Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. KT Kara T. Owner Hospitality ### "Easy way to get customer feedback" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 October 30, 2024 Easy to work with, works well with Salesforce Pros Easy to work with, automatically surveys customers for you Cons Would like for it to explain to customers that 0-5 is bad, 6-8 is neutral, 9-10 is good (not sure that customers think of an 8 as neutral) Alternatives considered [Opiniion](https://www.capterra.com/p/182277/Opiniion/) [Podium](https://www.capterra.com/p/164285/Podium/) Reasons for choosing Listen360 Functionality at the time was better with Listen360 Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. CL Charlene L. Center Manager Education Management ### "A Trustworthy App" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 October 1, 2024 Overall Listen360 has proved itself to be a reliable application and connection point between us and our customers. I'm glad we have it! Pros I like the scheduled send outs and the overall look of the product. I never have to worry too much about it. I love receiving the notifications that someone had left a review for our business! Cons There isn't any real con that I've had with Listen360. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. BF Bill F. General Manager Health, Wellness and Fitness ### "Southington 360" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 15, 2024 Very informative, I use the information to improve the gym experience for all the members Pros It let’s me know where I stand with the members Cons I wish all members would explain why they rate the way they do Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor September 17, 2024 Hi Bill, thank you so much for taking the time to write a review for Listen360! We are glad to hear that the platform is helping you discover where you stand with your members and ultimately improve the experience that you offer. JD jeff D. vice president Automotive ### "Listen to Listen 360!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 30, 2024 great experience overall. very helpful tool to help manage the business Pros ease of use, great information on how the customer views your business. great feedback for coaching. Cons pricing is a bit more costly then some of the alternatives Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor May 31, 2024 Hi Jeff, We appreciate your feedback! It's exciting to hear you're enjoying the Listen360 experience and can use the learnings for coaching opportunities. It means a lot that you took the time to reach out. Thank you for choosing us! JT Jimmy T. President Automotive ### "10 Year Listen360 User" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 30, 2023 Anytime I have a question, they're very responsive, and the feedback we receive is invaluable to the success of our business. Pros How quickly you are able to provide feedback Cons Listen360 pretty much covers everything we need. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/151950/Listen360/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [SurveyMonkey vs Listen360](https://www.capterra.com/compare/151950-253516/Listen360-vs-SurveyMonkey)