Average Ratings

9 Reviews

  • 4.5 / 5
    Overall

  • 4.5 / 5
    Ease of Use

  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Support
    Online
    Business Hours

Vendor Details

  • Listen360
  • www.listen360.com
  • United States

About Listen360

Customer engagement platform with sentiment monitoring, feedback capture, closed-loop follow-up, review posting, and text analytics.


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Listen360 Features

  • Analytics
  • Churn Management
  • Communication Management
  • Community Management
  • Content Syndication
  • Feedback Collection
  • Gamification
  • Live Chat
  • Video Content

Listen360 Reviews Recently Reviewed!


Great product!

Jul 12, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love that this is so easy for not only the business side to use, but also the clients that we are surveying! They are happy that when we say it only takes a couple minutes of their time, that is exactly what the situation is. I also love the dashboard and set up so that you are able to see where/who can improve upon things, and where we are doing well. LOVE this product!

Cons: Some of the reports are hard to design so that they show what I am wanting them to, but that is a minimal issue when compared with the benefits.

Overall: Ease of helping my clients with things that they may have issues with and the efficiency of the surveys so that I know where my employees are doing well.

Great software with only two small issues.

Oct 09, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Listen 360 is an easy to use platform that provides organization to customer feedback for my business. There are several reports that make this software a great tool for any small or large business.

Cons: They kept reviewing my members who terminated their membership months after they had been gone. The software also sent reviews to visitors coming from other locations and the way this was programmed was not conducive to the environment my business is in.

Excellent system to gather critical feedback from your customers

Sep 15, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The system easily integrates with your customer system, provides detailed feedback, and excellent reporting capabilities with immediate text and email notifications when customers provide negative feedback

Cons: I don't believe the software has an app so viewing the website on a mobile phone is sometimes difficult

Overall: Easy to use

We use this for customer feedback

Jan 13, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It elicits customer feedback without any work from the user.

Cons: If your customer rates you an "8" this brings down your net promoter score. Most people consider an 8 pretty good, but Listen 360 considers it neutral.

Overall: We are franchise location. Our HQ uses this product to elicit customer feedback. It's a great way of getting customer feedback in an unobtrusive way.

Recommendations to other buyers: There was some problem with a zip code starting with "0" on their public website, but I alerted them to this and they fixed our location but I wonder if they fixed this for everyone.

Truly an amazing program for families. This is an brilliant idea especially if you have children .

Feb 16, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The thing that I like most is that I can keep up with my techs all hours of the day. I can tell when they arrive to and when they leave an location. This program will send me an notification. Love It!!!

Cons: The least thing is that you can only set two points that they arrive or leave from unless you purchase an upgrade. Which is something that I totally understand from a business stand point.

Overall: Keeping up with everyone on a daily basis.

Used it for feedback on my team.

Mar 07, 2018
5/5
Overall

3 / 5
Ease of Use

5 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The ability to categorize by trainer or appointment type to see trends over longer periods of time, and the grade it assigns them.

Cons: Could be hard to sort or organize depending on which page you started from. It should give more options for how its organized.

Overall: It was a great tool to give feedback to my trainers, and also to see their business trends over longer periods of time. And also to address potential concerns clients raised that they would never say in person.

Very basic simple NPS measurement tool

May 16, 2017
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: It syncs with our club management software to allow us to connect with members on a regular basis. The feedback is a great tool to connect with members.

Cons: We're a multi-site club and when an individual visits a unique campus, they get another survey. I wish that they were quarantined once they've responded this quarter for any of our locations.

Employer's listen

Sep 19, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like this product because it is fast and easy to use.

Cons: I can think of nothing negative to say about this product.

Overall: The interview questions are relevant, get right to the point, and take only seconds to answer.

Adequate Software for Net Promoter Score/Customer Feedback

Sep 27, 2018
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality
Likelihood to Recommend: 6.0/10 Not
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Pros: With Listen360, it was very easy to see customer feedback for our different franchisees' territories.

Cons: The user experience and design could be much better with this tool.