Listen360

Listen360

5 / 5 4 reviews


Average Ratings

4 Reviews
  • 5 / 5
    Overall
  • 5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Support
    Online
    Business Hours

Vendor Details

  • Listen360
  • www.listen360.com
  • United States

About Listen360

Customer engagement platform with sentiment monitoring, feedback capture, closed-loop follow-up, review posting, and text analytics.


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Listen360 Features

  • Analytics
  • Churn Management
  • Communication Management
  • Community Management
  • Content Syndication
  • Feedback Collection
  • Gamification
  • Live Chat
  • Video Content

Listen360 Reviews Recently Reviewed!

Excellent system to gather critical feedback from your customers

Sep 15, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The system easily integrates with your customer system, provides detailed feedback, and excellent reporting capabilities with immediate text and email notifications when customers provide negative feedback

Cons: I don't believe the software has an app so viewing the website on a mobile phone is sometimes difficult

Overall: Easy to use

Great product!

Jul 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: I love that this is so easy for not only the business side to use, but also the clients that we are surveying! They are happy that when we say it only takes a couple minutes of their time, that is exactly what the situation is. I also love the dashboard and set up so that you are able to see where/who can improve upon things, and where we are doing well. LOVE this product!

Cons: Some of the reports are hard to design so that they show what I am wanting them to, but that is a minimal issue when compared with the benefits.

Overall: Ease of helping my clients with things that they may have issues with and the efficiency of the surveys so that I know where my employees are doing well.

Very basic simple NPS measurement tool

May 16, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: It syncs with our club management software to allow us to connect with members on a regular basis. The feedback is a great tool to connect with members.

Cons: We're a multi-site club and when an individual visits a unique campus, they get another survey. I wish that they were quarantined once they've responded this quarter for any of our locations.

We use this for customer feedback

Jan 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: It elicits customer feedback without any work from the user.

Cons: If your customer rates you an "8" this brings down your net promoter score. Most people consider an 8 pretty good, but Listen 360 considers it neutral.

Overall: We are franchise location. Our HQ uses this product to elicit customer feedback. It's a great way of getting customer feedback in an unobtrusive way.

Recommendations to other buyers: There was some problem with a zip code starting with "0" on their public website, but I alerted them to this and they fixed our location but I wonder if they fixed this for everyone.