# Listen360 Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Listen360 the right Customer Satisfaction solution for you? Explore 57 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/151950/Listen360/reviews --- Listen360 4.8 (57) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 7th, 2026 # Reviews of Listen360 Ease of use 4.7 Customer Service 4.9 ## Pros and Cons in Reviews RS Radha S Legal AssistantLegal Services, 51 - 200 employeesUsed the software for: 6-12 months. “Its reporting tools made it easier to track satisfaction trends and identify issues quickly. While customization and interface limitations were noticeable at times, Listen360 performed reliably in its core role of helping organizations understand and respond to customer sentiment.“ April 28, 2026 RS Radha S Legal AssistantLegal Services, 51 - 200 employeesUsed the software for: 6-12 months. “I also found that some reports required extra effort to interpret or export, and the interface could feel a bit dated at times, making deeper analysis less intuitive.“ April 28, 2026 KV Kelly V Director of CXConsumer Services, 501 - 1,000 employeesUsed the software for: More than 2 years. “We do wish we could have more personalized features that really nail down trends more specifically. And I feel like the platform could benefit from more modern technology.“ November 26, 2025 NM Neil M Lead SalesRetail, 201 - 500 employeesUsed the software for: More than 2 years. “Need to have a fail safe for survey as false negatives are sometimes recorded“ December 18, 2022 KV Kelly V Director of CXConsumer Services, 501 - 1,000 employeesUsed the software for: More than 2 years. “Straightforward and easy to use“ November 26, 2025 RL Robert L Customer Quality ManagerConsumer Services, 5,001 - 10,000 employeesUsed the software for: More than 2 years. “There are times surveys come in for the wrong service line and this effects other scores under other technicians.“ March 8, 2022 CD Christian D ManagerMedical Devices, 51 - 200 employeesUsed the software for: 1-2 years. “Overall, I'm satisfied with Listen360, understanding there are sometimes limitations.“ June 26, 2025 DW Derek W Vice PresidentNon-Profit Organization Management, 501 - 1,000 employeesUsed the software for: More than 2 years. “Getting emails first thing in the morning. Although necessary, it's hard to start your day at 5:00 or 6:00 am with reviews. “ March 15, 2022 ## Showing most helpful reviews Showing 1-25 of 57 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Matt H. Vice President of Member Experience and Healthy Living Health, Wellness and Fitness Used the software for: 2+ years ### "Game changer!" April 26, 2019 5.0 Pros Absolute game changer the best in survey and NPS design. The ability to focus on detractors and your clients at risk so easy is great Cons The number of clicks to get to the screen to address a at risk user Review Source KT Kara T. Owner Hospitality Used the software for: 2+ years ### "Easy way to get customer feedback" October 30, 2024 5.0 Easy to work with, works well with Salesforce Pros Easy to work with, automatically surveys customers for you Cons Would like for it to explain to customers that 0-5 is bad, 6-8 is neutral, 9-10 is good (not sure that customers think of an 8 as neutral) Alternatives considered [Opiniion](https://www.capterra.com/p/182277/Opiniion/)[Podium](https://www.capterra.com/p/164285/Podium/) Reason for choosing Listen360 Functionality at the time was better with Listen360 Review Source RS Radha S. Legal Assistant Legal Services Used the software for: 6-12 months ### "Insightful Customer Feedback Platform for Actionable Improvements" April 28, 2026 5.0 Overall, my experience with Listen360 was positive and insight‑driven. The platform was effective at capturing customer feedback and translating it into clear, actionable insights that supported service improvement and decision‑making. Its reporting tools made it easier to track satisfaction trends and identify issues quickly. While customization and interface limitations were noticeable at times, Listen360 performed reliably in its core role of helping organizations understand and respond to customer sentiment. Pros What I liked most about Listen360 was its strong focus on customer feedback and actionable insights. The platform made it easy to collect real‑time feedback, monitor customer satisfaction trends, and identify areas for improvement quickly. I especially appreciated how clear and visual the reporting was, which helped turn customer responses into meaningful, data‑driven actions rather than just raw survey results. Cons What I liked least about Listen360 was that the platform could feel somewhat limited in customization. Survey design and question logic didn’t always offer as much flexibility as expected, especially for organizations with very specific feedback needs. I also found that some reports required extra effort to interpret or export, and the interface could feel a bit dated at times, making deeper analysis less intuitive. Review Source CB Chanda B. Office Manager Consumer Services Used the software for: 1-2 years ### "Listen 360" February 19, 2020 3.0 Works well for what it is supposed to do. A great way to hear from your customers. Pros Listen 360 is a great way to stay connected to your customers and know what you are doing well and where your short comings are. Our customers get an email quickly after the jobs is closed out asking how we did and they are able to evaluate the job that was completed. Cons Pulling reports is sometimes difficult. Finding the exact information that I need and finding old reviews is problematic. Review Source CW Chryste W. Manager Food & Beverages Used the software for: Less than 6 months ### "Listen360 all the way." December 8, 2024 4.0 Definitely recommended Listen360. Very easy and isnt too pricey Pros Very easy to use, havent had any problems with it since started using it 3 months ago Cons Nothing so far. Havent had any issues with it. Switched from [LinkedIn Jobs](https://www.capterra.com/p/172060/LinkedIn-Jobs/) Didnt like LinkedIn at all. Neither did any employees or customers Review Source CD Christian D. Manager Medical Devices Used the software for: 1-2 years ### "Good Feedback & NPS Tool for the Price" June 26, 2025 4.0 Overall, I'm satisfied with Listen360, understanding there are sometimes limitations. We have found that sometimes we receive feedback that a customer didn't actually submit, but the L360 team is quick to provide resolutions. For the price point, I'm definitely satisfied with the service. Pros Once you're set up, it's really simple to generate surveys and start receiving feedback. The interface is intuitive enough to see all your feedback in one area and respond to your detractors. I also like how there are several reports to dive deeper into our data. Cons It's not as self-service as I'd like. As someone who loves customizing software to get it to work for our company, I wish we didn't have to go to Listen 360 for changes to our survey templates or reports. Review Source KV Kelly V. Director of CX Consumer Services Used the software for: 2+ years ### "Excellent Support and Usability, With Opportunities for Deeper Insights" November 26, 2025 4.0 Listen360 has absolutely helped us track how our company is doing at a location level and an overall level. The feedback we receive is insightful and has given us the ability to improve. We do wish we could have more personalized features that really nail down trends more specifically. And I feel like the platform could benefit from more modern technology. Pros Straightforward and easy to use Amazing, speedy customer support Has given us insight into how our business is performing Cons Limited personalization options; deeper, trend-specific insights would make the platform more actionable. Could use more up-to-date functionality to keep the experience feeling modern. Review Source SC Stephanie C. Manager Retail Used the software for: 2+ years ### "Love how easy" May 7, 2025 5.0 easy to use, easy to read, easy for clients Pros like how its easy to use and integrate into our emails Cons it takes one bad review to affect your percentage and it takes SO many reviews to get your percentage back up Review Source Tarek E. owner Printing Used the software for: 2+ years ### "Review" February 25, 2020 5.0 Explaing to my employees how to improve our services Pros Good Feedback about my Business which allow me to teach my associates Cons Can't get comments from every client approached Review Source Jonathan T. Office Manager Individual & Family Services Used the software for: 2+ years ### "Great for getting informative feedback" September 3, 2019 5.0 Great for collecting feedback and being able to respond properly. Pros Great dashboards and data information. Easy to navigate and respond properly to customers or employees. Cons Nothing. Great platform for finding candid feedback and allowing for responses to feedback, both positive and negative. Review Source MF Michael F. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Customer Satisfaction is Top Priority" August 15, 2019 5.0 Pros This service is very valuable to our business. It gives us a chance to celebrate the WINS with our Team, and an opportunity to grow from areas that we can be doing better in the eyes of our members. We have been able to show our members that we take their feedback seriously and resolve most issues before they become problems, or before the person chooses to look elsewhere for their fitness needs. Cons Nothing that I dislike about the software. I would love it is allowed us to survey our employees and get a NPS from them in regards to their work experience. Review Source kH kris H. director of business services Health, Wellness and Fitness Used the software for: 2+ years ### "Listen 360 Peer Review" March 17, 2022 5.0 Listening to our members more and identifying issues that we can solve. Pros The ease of seeing our at risk customers and for our branches to be able to reach out and assist those customers with their areas of disappointment. Cons As an admin, sometimes it is hard to navigate to the right branch or department. Review Source PG Peter G. Vice President Oil & Energy Used the software for: 6-12 months ### "My NPS review" March 14, 2022 5.0 Very good, they try to help us but some issues are still open Pros Great way to see positive and negative feedback. Customer service is great too Cons I would like more customizable questions as well as more data on trends. Would like to be able to take reviews and scroll them on tv or monitors for teams to see in main areas Review Source DG Dan G. Owner Facilities Services Used the software for: 1-2 years ### " Listen360 Review" August 8, 2019 5.0 Pros L360 provides a great platform to help manage my reviews and allows me to address customer concerns and compliments. Lots of data to help identify trends and react as needed. Cons The daily emails send very early every morning. Review Source NJ Naresh J. Owner and Center Director Consumer Services Used the software for: 6-12 months ### "We use this for customer feedback" January 13, 2017 5.0 We are franchise location. Our HQ uses this product to elicit customer feedback. It's a great way of getting customer feedback in an unobtrusive way. Pros It elicits customer feedback without any work from the user. Cons If your customer rates you an "8" this brings down your net promoter score. Most people consider an 8 pretty good, but Listen 360 considers it neutral. Review Source MA Megan A. PT Director Health, Wellness and Fitness Used the software for: 2+ years ### "Used it for feedback on my team." March 7, 2018 5.0 It was a great tool to give feedback to my trainers, and also to see their business trends over longer periods of time. And also to address potential concerns clients raised that they would never say in person. Pros The ability to categorize by trainer or appointment type to see trends over longer periods of time, and the grade it assigns them. Cons Could be hard to sort or organize depending on which page you started from. It should give more options for how its organized. Review Source SG Shannon G. Quality Assurance Hospital & Health Care Used the software for: 2+ years ### "Satisfied User" October 15, 2021 5.0 Pros I liked being able to track our progress with our office and the entire newtork. Cons My challenges with the software were user error and not having enough time to use it to its full potential. Review Source WB Wanda B. Owner Health, Wellness and Fitness Used the software for: 1-2 years ### "Listen 360 Great Resource" October 15, 2019 5.0 I'm able to minimize member losses with the information I gather from Listen 360. Pros I like how easy the software is to use . Cons There are no issues that I have personally found with the software. Review Source FV Frederick V. HR - Administrative Support, Caregiver Health, Wellness and Fitness Used the software for: 6-12 months ### "Employer's listen" September 19, 2018 5.0 The interview questions are relevant, get right to the point, and take only seconds to answer. Pros I like this product because it is fast and easy to use. Cons I can think of nothing negative to say about this product. Review Source CL Charlene L. Center Manager Education Management Used the software for: 2+ years ### "A Trustworthy App" October 1, 2024 5.0 Overall Listen360 has proved itself to be a reliable application and connection point between us and our customers. I'm glad we have it! Pros I like the scheduled send outs and the overall look of the product. I never have to worry too much about it. I love receiving the notifications that someone had left a review for our business! Cons There isn't any real con that I've had with Listen360. Review Source BF Bill F. General Manager Health, Wellness and Fitness Used the software for: 6-12 months ### "Southington 360" September 15, 2024 5.0 Very informative, I use the information to improve the gym experience for all the members Pros It let’s me know where I stand with the members Cons I wish all members would explain why they rate the way they do Review Source Response from Listen360 September 17, 2024 Hi Bill, thank you so much for taking the time to write a review for Listen360! We are glad to hear that the platform is helping you discover where you stand with your members and ultimately improve the experience that you offer. CR Christian R. Manager Consumer Services Used the software for: 2+ years ### "Best feedback platform " November 13, 2022 4.0 Easy to use and love the ability to get clear feedback Pros I love that k can easily access client reviews and connect with any i may need to as well as access individual employees survey scores. Cons I just don't like how the survey percentages are calculated as a whole , it seems detractors weigh more heavily than promoting surveys . Review Source MM Michael M. VP - Insights & Analytics Health, Wellness and Fitness Used the software for: 2+ years ### "Simple to implement, valuable insights via easy-to-use interface for all levels of the org" March 17, 2022 5.0 Very positive, an invaluable tool for us, provides some flexible reporting and gives everyone the ability to use it at all levels of the org. Pros Simple interface, ability to filter/customize views of the data and use API to bring data into our custom BI tool to allow for more robust reporting Cons A bit difficult from an Administrator standpoint...could be more intuitive on how to set up new entities, new users, create hierarchy, etc. Review Source RL Robert L. Customer Quality Manager Consumer Services Used the software for: 2+ years ### "Listen 360 has a pulse on what is going on." March 8, 2022 5.0 I have worked with listen 360 for several years and it is an easy daily view to see where we need to add additional attention to training, immediate communication and sometimes separations of employment if needed. Pros Easy to read daily reports / emails, easy to generate PDF printouts on individual technicians and post for all to see for customer retention. Cons There are times surveys come in for the wrong service line and this effects other scores under other technicians. Review Source jD jeff D. vice president Automotive Used the software for: 1-2 years ### "Listen to Listen 360!" May 30, 2024 5.0 great experience overall. very helpful tool to help manage the business Pros ease of use, great information on how the customer views your business. great feedback for coaching. Cons pricing is a bit more costly then some of the alternatives Review Source Response from Listen360 May 31, 2024 Hi Jeff, We appreciate your feedback! It's exciting to hear you're enjoying the Listen360 experience and can use the learnings for coaching opportunities. It means a lot that you took the time to reach out. Thank you for choosing us! ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.