# Page 2 | Listen360 Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Listen360 the right Customer Satisfaction solution for you? Explore 57 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/151950/Listen360/reviews --- Listen360 4.8 (57) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 7th, 2026 # Page 2 - Reviews of Listen360 ## Showing most helpful reviews Showing 26-50 of 57 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use KM Kelly M. owner Retail Used the software for: 2+ years ### "Client feedback at your finger tips" March 10, 2023 5.0 Pros I like that I can client feedback immediately after their session. Cons None, I think it's great, no improvement I can think of Review Source MR Manny R. Director Marketing and Business Development Automotive Used the software for: 2+ years ### "Must Have LSN360" March 8, 2022 4.0 VERY good experience with the product and support tea. Pros There is no better way that I've seen for real time tracking of guest experience and NPS. Cons New product features and thought leadership (webinars, blogs, onboarding new products) are something that can be improved. Review Source DW Derek W. Vice President Non-Profit Organization Management Used the software for: 2+ years ### "Listen 360 review" March 15, 2022 5.0 Great Pros Great feedback that immediate and direct. Cons Getting emails first thing in the morning. Although necessary, it's hard to start your day at 5:00 or 6:00 am with reviews. Would be nice to get them mid day but I know you can't please all. Review Source JT Jimmy T. President Automotive Used the software for: 2+ years ### "10 Year Listen360 User" October 30, 2023 5.0 Anytime I have a question, they're very responsive, and the feedback we receive is invaluable to the success of our business. Pros How quickly you are able to provide feedback Cons pretty much covers everything we need. Review Source sM stephen M. president Construction Used the software for: 2+ years ### "Listen 360 - good product " November 14, 2022 5.0 Great product switched because franchisor switched but loved the ease of use Pros I liked the quick response when negativity feedback was received ... allowed us to get out in front of issue Cons Would like a outside review capability. Would like customers to have option of reviewing outside listen 360 Review Source TM Toby M. Director of Operations Music Used the software for: 2+ years ### "Great way to address customer issues" March 21, 2022 5.0 is a great tool. If a customer wants to let you know about an issue they can. For our company, that facilitates a conversation that can make their experience much better, and help us correct a problem we might not have known we had. Pros Instant, direct feedback from your customers. Cons Confusion with my employees and franchise owners about how the NPS score is calculated, and how to negate a low score submitted by accident. Review Source PB Peggy B. Retention and Engagement Coordinator Hospital & Health Care Used the software for: 2+ years ### "Listen to Us!" August 25, 2021 5.0 Love it! Pros Very user-friendly and a great tool to see the impact your business is having on your employees and staff. Cons No comment on this. I like the software. Reason for choosing Listen360 I did not our \[SENSITIVE CONTENT\] did. Review Source KM Kendall M. Senior Coordinator Hospital & Health Care Used the software for: 1-2 years ### "Listen360 will help your organization enhance the customer exprience!" March 14, 2022 5.0 We evaluate our team's performance and compare to other departments within our organization. We utilize it to maintain excellence in customer experience. Pros How easy it is to use and that it is automated. Cons There is nothing we don't like with Review Source NM Neil M. Lead Sales Retail Used the software for: 2+ years ### "Listen " December 18, 2022 5.0 Pros Ease of use, graphics pulse of the customer worc Cons Need to have a fail safe for survey as false negatives are sometimes recorded Review Source CD Carrie D. Co-Owner Health, Wellness and Fitness Used the software for: 1-2 years ### "So important " November 21, 2019 5.0 Pretty good. Easy to set up. Easy to use overall. I’m on it almost daily and having a snapshot from the day prior in my inbox helps me plan my day. Pros It’s so important to get back to clients who have taken time to review and leave a comment. I love that emails you daily with a dashboard of recent events Cons The filters in reporting could be easier to use. If i want to see all clients who have left comments Even using the filters i still get several without Review Source Response from Listen360 November 22, 2019 Carrie, thank you so much for your great review! As you know, we love feedback. We are currently working on ease of reporting features in our app, along with our beautiful new UI change. Stay tuned for updates on how we can make reporting easier for you. Thank you for using Listen360 in your day-to-day! VR Verified Reviewer Director of Operations Health, Wellness and Fitness Used the software for: 2+ years ### "Great software with only two small issues." October 9, 2018 4.0 Pros Listen 360 is an easy to use platform that provides organization to customer feedback for my business. There are several reports that make this software a great tool for any small or large business. Cons They kept reviewing my members who terminated their membership months after they had been gone. The software also sent reviews to visitors coming from other locations and the way this was programmed was not conducive to the environment my business is in. Review Source SN Sara N. Manager Facilities Services Used the software for: 2+ years ### "Great product!" July 12, 2017 5.0 Ease of helping my clients with things that they may have issues with and the efficiency of the surveys so that I know where my employees are doing well. Pros I love that this is so easy for not only the business side to use, but also the clients that we are surveying! They are happy that when we say it only takes a couple minutes of their time, that is exactly what the situation is. I also love the dashboard and set up so that you are able to see where/who can improve upon things, and where we are doing well. LOVE this product! Cons Some of the reports are hard to design so that they show what I am wanting them to, but that is a minimal issue when compared with the benefits. Review Source EU Erin U. Senior Ongoing Franchise Business Coach Health, Wellness and Fitness Used the software for: 2+ years ### "Great Service" March 14, 2022 5.0 Positive Pros Ease of use and the great customer service. Cons I would like for if someone leaves a bad score that it require them to leave feedback based on that score. Review Source JG Joseph G. Sr. Dir. Business Development Non-Profit Organization Management Used the software for: 2+ years ### "Excellent system to gather critical feedback from your customers" September 15, 2017 5.0 Easy to use Pros The system easily integrates with your customer system, provides detailed feedback, and excellent reporting capabilities with immediate text and email notifications when customers provide negative feedback Cons I don't believe the software has an app so viewing the website on a mobile phone is sometimes difficult Review Source RH Rosita H. Onsite Owner Education Management Used the software for: 2+ years ### "I'm super busy, but this software makes my life easier!" April 23, 2021 5.0 Customer Retention Pros Easy to understand results; easy to implement significant customer changes; positive way to award employee performance. Cons Sometimes would like more data; deeper data. Review Source MS Marley S. Account Manager Leisure, Travel & Tourism Used the software for: 6-12 months ### "Listen360 Review" March 14, 2022 4.0 Pros I really appreciate the daily emails that share the previous days' reviews. Cons I wish that you could create an automated template email to send to our detractors once their survey has been submitted. Review Source DK Darla K. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Listen 360 Rocks!" April 11, 2020 5.0 Pros Automation! The members are very responsive! Cons We have no concerns about the software... Review Source TS Trevor S. President Airlines/Aviation Used the software for: 1-2 years ### "Listen360 is a huge asset for our team" July 30, 2019 5.0 One of the things that impressed us most with is how well the implementation process went, enabling us to start using the platform well from Day 1. Pros Easy to use, intuitive, generates responses Cons I do not have any complaints about the platform. Review Source JK JOHN K. CUSTOMER SERVICE MANAGER Chemicals Used the software for: 1-2 years ### "LISTEN360 REVIEW" October 23, 2019 5.0 My overall experience has been nothing but positive. Pros its super user friendly, reports are easy to access and understand. Has helped us to improve our retention rate significantly Cons Nothing i can think of. So far it jhas been wonderful. Review Source VR Verified Reviewer IT Director Non-Profit Organization Management Used the software for: 6-12 months ### "Listen360 " October 15, 2019 5.0 Great customer engagement software for gathering customer insights. Pros Ease of use and setup are big pluses for me. The great reports and API access for analysis of customer insights and NPS scores are awesome. Cons I can't think of anything that I dislike about the software. support is very responsive when called upon. Review Source DH Diana H. Dispatcher Used the software for: 6-12 months ### "Truly an amazing program for families. This is an brilliant idea especially if you have children . " February 16, 2018 4.0 Keeping up with everyone on a daily basis. Pros The thing that I like most is that I can keep up with my techs all hours of the day. I can tell when they arrive to and when they leave an location. This program will send me an notification. Love It!!! Cons The least thing is that you can only set two points that they arrive or leave from unless you purchase an upgrade. Which is something that I totally understand from a business stand point. Review Source AM April M. General Manager Health, Wellness and Fitness Used the software for: 2+ years ### "Great Feedback tool!" March 18, 2021 5.0 Pros Very convenient, good turnaround time for responses! Cons I would like to be able to email the member from within the software system instead of having to get the email from the response and go back to Google to compose a reply to the members feedback. Review Source VR Verified Reviewer Digital Marketing Manager Consumer Services Used the software for: 6-12 months ### "Adequate Software for Net Promoter Score/Customer Feedback" September 27, 2018 4.0 Pros With , it was very easy to see customer feedback for our different franchisees' territories. Cons The user experience and design could be much better with this tool. Review Source Tony M. Operations Manager Consumer Services Used the software for: 6-12 months ### "great feedback" January 8, 2019 4.0 Pros the fact our customers love they are able to leave us feedback in a timly manner Cons sometimes its hard to creat the surveys Review Source RM RICHARD M. owner Construction Used the software for: 2+ years ### "REVIEW" March 10, 2020 5.0 IF A REVIEW IS LESS THAN GREAT, I CALL THE CUSTOMER Pros THE SOFTWARE IS EASY TO USE, AND I BELIEVE THE CUSTOMERS FIND IT GOOD. Cons ALL THE FEATURES ARE GOOD. I HAVE NOT FOUND ANY PROBLEMS. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.