# Page 2 | Listen360 Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Listen360 the right Customer Experience solution for you? Explore 56 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/151950/Listen360/reviews --- Listen360 4.8 (56) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 19th, 2026 # Page 2 - Reviews of Listen360 ## Showing most helpful reviews Showing 26-50 of 56 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use KM Kelly M. owner Retail Used the software for: 2+ years ### "Client feedback at your finger tips" March 10, 2023 5.0 Pros I like that I can client feedback immediately after their session. Cons None, I think it's great, no improvement I can think of Review Source MR Manny R. Director Marketing and Business Development Automotive Used the software for: 2+ years ### "Must Have LSN360" March 8, 2022 4.0 VERY good experience with the product and support tea. Pros There is no better way that I've seen for real time tracking of guest experience and NPS. Cons New product features and thought leadership (webinars, blogs, onboarding new products) are something that can be improved. Review Source DW Derek W. Vice President Non-Profit Organization Management Used the software for: 2+ years ### "Listen 360 review" March 15, 2022 5.0 Great Pros Great feedback that immediate and direct. Cons Getting emails first thing in the morning. Although necessary, it's hard to start your day at 5:00 or 6:00 am with reviews. Would be nice to get them mid day but I know you can't please all. Review Source JT Jimmy T. President Automotive Used the software for: 2+ years ### "10 Year Listen360 User" October 30, 2023 5.0 Anytime I have a question, they're very responsive, and the feedback we receive is invaluable to the success of our business. Pros How quickly you are able to provide feedback Cons Listen360 pretty much covers everything we need. Review Source sM stephen M. president Construction Used the software for: 2+ years ### "Listen 360 - good product " November 14, 2022 5.0 Great product switched because franchisor switched but loved the ease of use Pros I liked the quick response when negativity feedback was received ... allowed us to get out in front of issue Cons Would like a outside review capability. Would like customers to have option of reviewing outside listen 360 Review Source TM Toby M. Director of Operations Music Used the software for: 2+ years ### "Great way to address customer issues" March 21, 2022 5.0 Listen360 is a great tool. If a customer wants to let you know about an issue they can. For our company, that facilitates a conversation that can make their experience much better, and help us correct a problem we might not have known we had. Pros Instant, direct feedback from your customers. Cons Confusion with my employees and franchise owners about how the NPS score is calculated, and how to negate a low score submitted by accident. Review Source PB Peggy B. Retention and Engagement Coordinator Hospital & Health Care Used the software for: 2+ years ### "Listen to Us!" August 25, 2021 5.0 Love it! Pros Very user-friendly and a great tool to see the impact your business is having on your employees and staff. Cons No comment on this. I like the software. Reason for choosing Listen360 I did not our \[SENSITIVE CONTENT\] did. Review Source KM Kendall M. Senior Coordinator Hospital & Health Care Used the software for: 1-2 years ### "Listen360 will help your organization enhance the customer exprience!" March 14, 2022 5.0 We evaluate our team's performance and compare to other departments within our organization. We utilize it to maintain excellence in customer experience. Pros How easy it is to use and that it is automated. Cons There is nothing we don't like with Listen360 Review Source NM Neil M. Lead Sales Retail Used the software for: 2+ years ### "Listen " December 18, 2022 5.0 Pros Ease of use, graphics pulse of the customer worc Cons Need to have a fail safe for survey as false negatives are sometimes recorded Review Source MF Michael F. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Customer Satisfaction is Top Priority" August 15, 2019 5.0 Pros This service is very valuable to our business. It gives us a chance to celebrate the WINS with our Team, and an opportunity to grow from areas that we can be doing better in the eyes of our members. We have been able to show our members that we take their feedback seriously and resolve most issues before they become problems, or before the person chooses to look elsewhere for their fitness needs. Cons Nothing that I dislike about the software. I would love it is allowed us to survey our employees and get a NPS from them in regards to their work experience. Review Source VR Verified Reviewer Director of Operations Health, Wellness and Fitness Used the software for: 2+ years ### "Great software with only two small issues." October 9, 2018 4.0 Pros Listen 360 is an easy to use platform that provides organization to customer feedback for my business. There are several reports that make this software a great tool for any small or large business. Cons They kept reviewing my members who terminated their membership months after they had been gone. The software also sent reviews to visitors coming from other locations and the way this was programmed was not conducive to the environment my business is in. Review Source SN Sara N. Manager Facilities Services Used the software for: 2+ years ### "Great product!" July 12, 2017 5.0 Ease of helping my clients with things that they may have issues with and the efficiency of the surveys so that I know where my employees are doing well. Pros I love that this is so easy for not only the business side to use, but also the clients that we are surveying! They are happy that when we say it only takes a couple minutes of their time, that is exactly what the situation is. I also love the dashboard and set up so that you are able to see where/who can improve upon things, and where we are doing well. LOVE this product! Cons Some of the reports are hard to design so that they show what I am wanting them to, but that is a minimal issue when compared with the benefits. Review Source kH kris H. director of business services Health, Wellness and Fitness Used the software for: 2+ years ### "Listen 360 Peer Review" March 17, 2022 5.0 Listening to our members more and identifying issues that we can solve. Pros The ease of seeing our at risk customers and for our branches to be able to reach out and assist those customers with their areas of disappointment. Cons As an admin, sometimes it is hard to navigate to the right branch or department. Review Source JG Joseph G. Sr. Dir. Business Development Non-Profit Organization Management Used the software for: 2+ years ### "Excellent system to gather critical feedback from your customers" September 15, 2017 5.0 Easy to use Pros The system easily integrates with your customer system, provides detailed feedback, and excellent reporting capabilities with immediate text and email notifications when customers provide negative feedback Cons I don't believe the software has an app so viewing the website on a mobile phone is sometimes difficult Review Source PG Peter G. Vice President Oil & Energy Used the software for: 6-12 months ### "My NPS review" March 14, 2022 5.0 Very good, they try to help us but some issues are still open Pros Great way to see positive and negative feedback. Customer service is great too Cons I would like more customizable questions as well as more data on trends. Would like to be able to take reviews and scroll them on tv or monitors for teams to see in main areas Review Source MS Marley S. Account Manager Leisure, Travel & Tourism Used the software for: 6-12 months ### "Listen360 Review" March 14, 2022 4.0 Pros I really appreciate the daily emails that share the previous days' reviews. Cons I wish that you could create an automated template email to send to our detractors once their survey has been submitted. Review Source DK Darla K. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Listen 360 Rocks!" April 11, 2020 5.0 Pros Automation! The members are very responsive! Cons We have no concerns about the software... Review Source DG Dan G. Owner Facilities Services Used the software for: 1-2 years ### " Listen360 Review" August 8, 2019 5.0 Pros L360 provides a great platform to help manage my reviews and allows me to address customer concerns and compliments. Lots of data to help identify trends and react as needed. Cons The daily emails send very early every morning. Review Source JK JOHN K. CUSTOMER SERVICE MANAGER Chemicals Used the software for: 1-2 years ### "LISTEN360 REVIEW" October 23, 2019 5.0 My overall experience has been nothing but positive. Pros its super user friendly, reports are easy to access and understand. Has helped us to improve our retention rate significantly Cons Nothing i can think of. So far it jhas been wonderful. Review Source VR Verified Reviewer IT Director Non-Profit Organization Management Used the software for: 6-12 months ### "Listen360 " October 15, 2019 5.0 Great customer engagement software for gathering customer insights. Pros Ease of use and setup are big pluses for me. The great reports and API access for analysis of customer insights and NPS scores are awesome. Cons I can't think of anything that I dislike about the software. Listen360 support is very responsive when called upon. Review Source NJ Naresh J. Owner and Center Director Consumer Services Used the software for: 6-12 months ### "We use this for customer feedback" January 13, 2017 5.0 We are franchise location. Our HQ uses this product to elicit customer feedback. It's a great way of getting customer feedback in an unobtrusive way. Pros It elicits customer feedback without any work from the user. Cons If your customer rates you an "8" this brings down your net promoter score. Most people consider an 8 pretty good, but Listen 360 considers it neutral. Review Source AM April M. General Manager Health, Wellness and Fitness Used the software for: 2+ years ### "Great Feedback tool!" March 18, 2021 5.0 Pros Very convenient, good turnaround time for responses! Cons I would like to be able to email the member from within the software system instead of having to get the email from the response and go back to Google to compose a reply to the members feedback. Review Source MA Megan A. PT Director Health, Wellness and Fitness Used the software for: 2+ years ### "Used it for feedback on my team." March 7, 2018 5.0 It was a great tool to give feedback to my trainers, and also to see their business trends over longer periods of time. And also to address potential concerns clients raised that they would never say in person. Pros The ability to categorize by trainer or appointment type to see trends over longer periods of time, and the grade it assigns them. Cons Could be hard to sort or organize depending on which page you started from. It should give more options for how its organized. Review Source VR Verified Reviewer Digital Marketing Manager Consumer Services Used the software for: 6-12 months ### "Adequate Software for Net Promoter Score/Customer Feedback" September 27, 2018 4.0 Pros With Listen360, it was very easy to see customer feedback for our different franchisees' territories. Cons The user experience and design could be much better with this tool. Review Source HU Holly U. Commercail Account Specialist Consumer Services Used the software for: 1-2 years ### "Great service!!!" April 22, 2020 5.0 Overall experience is good. It's easy to use and understand. Pros I use this to let my GM know how the customers are feeling. I also use it to see if they are happy with us or upset, and if they are upset, I contact them and try to fix the issue and make things right. Cons I don't think I have anything I least like. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.