# Pendo Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Pendo the right Customer Engagement solution for you? Explore 238 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/151951/Pendo-Platform/reviews --- Pendo 4.5 (238) [View alternatives](https://www.capterra.com/p/151951/Pendo-Platform/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Pendo Ease of use 4.1 Customer Service 4.5 ## Pros and Cons in Reviews RO Rayane O Head of productInformation Services, 51 - 200 employeesUsed the software for: More than 2 years. “We use it to monitor feature usage, communicate with our users to support onboarding, maximize the adoption of new releases, and even recruit users for Discovery work.“ December 10, 2025 TK Tara K Product OwnerEducation Management, 201 - 500 employeesUsed the software for: More than 2 years. “For example, multi-select response options aren’t currently supported, which can make collecting more nuanced feedback challenging.“ December 15, 2025 EC Emilee C VP ProductBiotechnology, 51 - 200 employeesUsed the software for: 1-2 years. “Pendo provides everything product teams need to not only set up and configure usage analytics but also to level up product management skillsets with their high quality, often free, courses.“ December 29, 2025 TN Thimmareddy N Senior software engineerFinancial Services, 10,001+ employeesUsed the software for: 1-2 years. “Missing accurate documentation for the installation across platform and use cases, and very limited help from community“ December 16, 2025 TK Tara K Product OwnerEducation Management, 201 - 500 employeesUsed the software for: More than 2 years. “The guide builder is intuitive and allows us to quickly support users at the right moment without requiring engineering support, which has been a huge win for adoption and engagement.“ December 15, 2025 TK Tara K Product OwnerEducation Management, 201 - 500 employeesUsed the software for: More than 2 years. “One limitation is within polls and surveys, specifically the lack of certain question types.“ December 15, 2025 AD Antoine D Product ManagerInformation Technology and Services, 51 - 200 employeesUsed the software for: More than 2 years. “This flexibility means I can use it for onboarding, feature adoption, and even communicating updates without needing multiple tools.“ December 15, 2025 DK Dave K Head of ProductInformation Technology and Services, 51 - 200 employeesUsed the software for: 6-12 months. “Setting up specific features to monitor can be complicated and requires experimentation if you have no standard coding“ December 5, 2025 ## Showing most helpful reviews Showing 1-25 of 238 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Joseph S. Lead Program Manager Computer Software Used the software for: 2+ years ### "Great Tool For Analytics, Gathering User Feedback, and Customer Outreach" November 15, 2022 5.0 I love Pendo! It's fun to use and I always discover new insights into our users and product. Pros Our organization uses Pendo for a variety of purposes. We use the powerful analytic tools to understand how our users are using our product. This helps our Product Managers make important roadmapping decisions, track feature adoption, and monitor user behavior. The design team gets a lot of benefit from the Funnel and Pathing features, it helps them to study user flows and make design adjustments on the fly. We use guides frequently to announce new features, market events and webinars, collect user feedback, and educate users on how to use our features. I really like the NPS functionality, this allows us to be constantly collecting user feedback that is sampled on a random basis. This has been extremely beneficial for us to track if we are improving our NPS and PMF score quarter by quarter.Nearly ever department in our organization gets some benefit from Pendo, whether its our Product, Customer Success, Marketing, or Sales teams. Cons There is a huge learning curve with Pendo. It can take months to learn all the ins and outs, and it needs to be set up correctly or you will lose all the benefits of the tool. The hardest steps are injecting the Pendo snippet into your codebase, setting up data attributes correctly. tagging the pages/features. creating‹ segments. and excluding testing environments and test orgs. In the past we ran into some troubles with Pendo when we had several people using the tool at once who were not properly trained, this lead to a messy Pendo instance and incorrect/unreliable data. It is best to have one Pendo owner in your organization who is completely familiar with the tool and owns all aspects of Pendo from implementation to maintenance. Once it is set up properly. it is an incredibly powerful and beneficial tool for any organization. Review Source VR Verified Reviewer CX Designer Computer Software Used the software for: Less than 6 months ### "Pendo is a Lifesaver" December 5, 2019 4.0 The platform has been great. While we have experienced a few bumps in the road, theres always been workarounds and solutions that solve our problems. Pros Pendo allows me to easily set up guides or walkthroughs in my product. The best part is that it leaves a lot of room to start small and grow. Cons One of our selling points was that it required low development effort and could be managed by a non-developer. While yes, this is true, it can require someone with front-end experience to code a few walk through steps and someone with back-end experience to send additional data to pendo for use with segmentation and analytics. Alternatives considered [WalkMe](https://www.capterra.com/p/131194/WalkMe/) Reason for choosing Pendo Features. Pendo was already feature-rich, while it's competitors were still "getting there." Review Source ML Mark L. Ceo Internet Used the software for: 1-2 years ### "Terrible company w terrible biz practice " January 14, 2020 1.0 Not that useful as only work for web interface. We have apps so need better tool. And terrible biz practice trying to scam more money from customers... Pros Nothing impressive. Slow responsiveness in generating ui/ux pages Cons Terrible biz practice. After a year of license, suddenly came and say we have to pay more because we are using more features. The features used are what they trained our team to use after the agreement was signed and also we paid for the training. Reason for choosing Pendo Recommended by an investor. Tried to support the investor. What a mistake. Review Source JG Josh G. Product Manager Telecommunications Used the software for: 2+ years ### "Used at Multiple Companies / Highly Recommend" May 6, 2019 5.0 Pros Pendo is a great tool. It is easy to use and helps executives start tracking the right metrics (instead of guessing at what is important). It also scales your support organization with automated onboarding and educational opportunities for users. Cons Sometimes the reports bug-out, but the support team is quick to respond. Additionally, there is no way to communicate with users OUTSIDE your application ecosystem (i.e. email). If a user isn't engaged with your software, you have to go into a different system in order to get re-engagement. Alternatives considered [UserIQ](https://www.capterra.com/p/146517/UserIQ/)[Gainsight CS](https://www.capterra.com/p/148980/Gainsight/)[Intercom](https://www.capterra.com/p/134347/Intercom/) Reason for choosing Pendo Pendo is all-around the better tool. It is easier to implement, focuses on metrics-first, and is a consolidated platform (competitors are a hodge-podge of solutions). Review Source DB Drake B. Director, Product Financial Services Used the software for: 2+ years ### "Pendo is vital to any Product role, whether entry- or executive-level" December 5, 2025 5.0 I'm a huge proponent of Pendo - we've had access to it for 8+ years and it keeps getting better and better. It has become a central tool for me as a product manager, and it is first on my list of "tools to get" when talking to other people in similar roles. Pros Their product analytics are wonderful for identifying opportunities and discovering potential within our own product. Their platform is intuitive and is easy to naviget to find value. Their customer service is second-to-none. Cons Once you understand the surface-level and initial insights, getting deeper seems to require quite a bit of effort and time. Their is SO MUCH in there that sometimes it can feel a little overwhelming (but that's also a "time" issue on our side) Review Source AD Antoine D. Product Manager Information Technology and Services Used the software for: 2+ years ### "A Versatile Tool for Driving Adoption and Engagement" December 15, 2025 5.0 My experience with Pendo has been great overall. It has helped me drive adoption, track engagement, and communicate effectively with internal stakeholders. The insights I’ve gained have informed product decisions and improved user experiences significantly. Pros Pendo stands out for its versatility. It’s not just a tool for product analytics—it combines user guidance, feedback collection, and engagement tracking in one platform. This flexibility means I can use it for onboarding, feature adoption, and even communicating updates without needing multiple tools. I also appreciate the segmentation capabilities, which allow me to target specific user groups with tailored experiences. This has been invaluable for driving adoption and ensuring the right message reaches the right audience. Cons The poll functionalities feel limited compared to other feedback tools. While they work for basic use cases, more advanced options like conditional logic or richer question types would make them far more powerful. Additionally, the pricing can be a barrier, especially for smaller teams or organizations looking to scale. Review Source FM Felicity M. Project Manager Computer Software Used the software for: 2+ years ### "Really positive experience with Pendo" December 10, 2025 5.0 Overall, Pendo has helped us become more data-driven and customer-focused. Highly recommend it to any product team looking to improve engagement and deliver better experiences. Pros Pendo has been a game-changer for our company. Its interface is very intuitive and it is helping our Product team prioritise features that truly matter. The ability to gather feedback directly within the app has streamlined our decision-making process and improved customer satisfaction. Cons One area that could be improved is the reporting and search functionality. Sometimes it’s challenging to find exactly what I need, and the filters could be more intuitive. That said, the overall capabilities far outweigh this minor inconvenience, and the insights we gain are worth it - it may even be that my permissions are locked down, so this could be user error. Review Source RO Rayane O. Head of product Information Services Used the software for: 2+ years ### "Head of Product" December 10, 2025 5.0 I’ve been using Pendo for 4 years. We use it to monitor feature usage, communicate with our users to support onboarding, maximize the adoption of new releases, and even recruit users for Discovery work. Pros The tool is powerful and fairly easy to use. It helps us find answers to any questions we may have about how our product is being used. Cons The pricing policy is a bit unclear. I have the impression that pricing mainly depends on what the customer is willing to pay. Alternatives considered [Amplitude](https://www.capterra.com/p/158741/Amplitude/)[Heap](https://www.capterra.com/p/147216/Heap/) Reason for choosing Pendo Best value for money compare to competitors Review Source MH Miles H. Product Analyst Business Supplies and Equipment Used the software for: 2+ years ### "Great for in-app tips and user feedback." July 21, 2025 5.0 Pendo helped us with user onboarding by pointing out what’s confusing and where users abandon. The in-app polls also provided us with insight we wouldn’t have had if we only used email surveys. Pros I like that I can launch tooltips, walkthroughs, and surveys right inside the product without bugging engineers. It’s perfect for onboarding and learning how users feel in the moment. Cons Analytics side isn’t as robust as the likes of Amplitude and it can be a bit tricky to tag up elements when your app evolves frequently. Review Source Antonio G. Engineering Manager Automotive Used the software for: 2+ years ### "Very easy to use efficient tool for analysis." May 14, 2023 5.0 Pendo is exceptionally valuable for understanding the conveyance focuses inside the item enrollment and client travel when they to begin with gotten to be a client, being able to know what highlights they have utilized and when they associating with them. Pendo analytics are so simple to utilize that I can see utilization measurements in a matter of minutes and give direction for choice focuses. Working behind the scenes to burrow more profound into client activities and confirm on the off chance that they're utilizing the device as expecting or taking after certain steps we've given them makes a difference resolve tickets without much back and forward. It's moreover incredible to be able to see what clients are centered on and where they spend their time, to approve changes, demands and center exertion. Pros It's simple to use Pendo analytics to track a customer's travel and see how they connected with our items and highlights, it's simple to enable others with the device within the analytics space. Guides, client messages and occasion following are amazingly valuable highlights that are utilized decently, the integration with Salesforce and other frameworks could be a colossal additionally. I appreciate being able to burrow into a customer's history and instrument utilization, I can regularly troubleshoot and make choices on a client account without having to go back and forward a parcel, this implies I can work to assist a client and keep up moo FCR numbers. Cons They have lovely vigorous division but one thing lost is CSV transfer for other field ids other than visitor/account id, I think the default widgets on dashboards might utilize an overhaul a bit and be more comprehensive. There are times when I'd adore to be able to bore down and grow a user's utilization or profile, but the screen isn't perfect for that, particularly on the off chance that the client has went through a parcel of time within the apparatus in a brief period, activities cover/ they cannot be isolated. Review Source OK Olya K. Product manager Information Technology and Services Used the software for: 6-12 months ### "Good tool for web analytics and onboarding" December 19, 2025 4.0 Overall, I have a positive experience. I think it's a great tool to plan onboarding for your product and collect some basic web analytics Pros It's easy to use once everything is set up from engineering side. It's easy to create analytics, experiment with different guides and track it's performance. Cons Sometimes data collected is incorrect. The discrepancy is not big but I noticed different numbers when I set the same filters. Also, limited number of guide types (but probably it's within our company). I would love to know if I can do more. Also, sometimes, the number of functionality can be overwhelming. I don't know where to start or what I can find our with the functionality I have Review Source DS Dustin S. System Administrator Hospital & Health Care Used the software for: 6-12 months ### "Good Product" December 16, 2025 5.0 The platform provides a ton of great data and makes onboarding easier. Implementation team loves having the ability to push guides. Pros It's relatively easy to use and easy to implement. It provides a lot of analytics on page views and navigation. Cons Menus are difficult to navigate and find the thing you are looking for. I think the in app designer could use a little QoL as well. Review Source SA Sara A. Social Media Manager Food & Beverages Used the software for: 2+ years ### "Active capture keeps the knowledge base up to date" August 11, 2024 5.0 Pendo features made our data collection or evidence system work continuously, and the analytics enabled us to identify many expressive metrics about our users’ behavior, and enabled us to apply them to our marketing plans to enhance our reach. Pros Pendo is easy to navigate and easy to get enough evidence to understand different patterns. The analytics are clear with it, and the chances of reaching the appropriate improvements are doubled. I like the ease of requesting targeted information, and I find it very expressive of the behaviors we are studying. It is great that all the analytics are presented on dashboards that include organized tables and graphs, and we can easily include them in our presentations. Cons I did not find anything that could be considered difficult, and linking and identifying patterns across different reports is very easy. Review Source DS Drew S. Senior Technical Writer Human Resources Used the software for: 2+ years ### "An incredibly valuable product with powerful applications" October 30, 2020 5.0 Overall, our experience with Pendo has been phenomenal. They've helped us increase product adoption through improved communication methods, manage and analyze NPS, and track user behavior with greater specificity than we could previously. It's a powerful, comprehensive tool. Some specific features in Pendo can be somewhat complicated to learn but once you get the hang of them it's not bad. Sometimes Support doesn't have the answers immediately but they always work diligently to resolve any issues quickly. While much of the tool is intuitive to non-engineers, having a basic handle on CSS and JS is beneficial, as is knowing how to interact with the API. Pros In terms of providing user behavior/engagement data—Pendo is unparalleled. We get so many insights into how our clients use our Product which can be applied during discovery and engineering and factor into our release strategy. It allows us to communicate with our clients in-app in strategic and sophisticated ways and with results far beyond what we get through email. Its NPS tool is worth the cost of the application alone. Cons While a lot of stuff works intuitively out of the box, there's a slight learning curve with a number of Pendo features. There are many steps to building a guide, and the location of specific features/guide settings within the UI isn't always straightforward (some things a user might think fall under "guide activation", for example, are not set in the "guide activation" section). Additionally, having a basic knowledge of CSS and JS is beneficial. If you don't have it, you may find you regularly have to engage with engineers at your company to tag features and pages correctly, especially if your app uses unique instances (or sites) per client. Ditto for testing guide activation off of features that don't employ the same CSS across all versions of your app. If you want to track clicks to a button or link in a guide you've created, this is not tracked automatically— there's kind of a backwards way you have to tag it as a feature. Some data that is tracked (time stamps of when a feature is interacted with) can only be surfaced via the API. Review Source VR Verified Reviewer Principal User Experience Product Designer Human Resources Used the software for: 1-2 years ### "I've been looking for a real solution to my User Behavior Analytics Problem" December 14, 2018 5.0 My experience with Pendo over the past year has been excellent, from initial discussions, implementation and support, Pendo has been great. Big shout out to the team at Pendo all have been very supportive and patient. Pros Pendo is built for product teams and provides a real solution to what I consider User Behavior Analytics, Qualitative + Quantitative Insights. The best part its super easy to get up and going, minimizes my development and implementation efforts. I have been able to train my Product Managers and UX Designers/Researchers in how to Tag, Generate Reports in less then 1 hour. Pendo makes Analytics easy + fun which is perfect in keeping my teams engaged and using analytics to measure success with each release. Also Pendo helps us now connect a complete user journey cross devices from desktop to mobile, it has helped us drive engagement into new areas of our applications through what they call Guides, and has allowed us to easily and quickly identify problem areas by looking into the analytics and using in-app surveys to collect additional in the momement feedback. Cons I must say not much I do not like about the software. The pricing model which is based on monthly active users can get costly if you have millions of users, so it's not ideal for putting Pendo on your marketing or lead pages, its best used within your application after users sign in. Review Source Harry K. Product Manager Computer Software Used the software for: 2+ years ### "Great Customer Intelligence Software" April 6, 2018 5.0 Pros The granularity of data that Pendo surfaces, and the actionability it presents to its users, is among the best I've seen in this space. It's only for lack of time that I haven't dug more into the features we have available to us. I particularly like the ability to great guided experiences that vary based on the segment the user is in. As a product manager, I often log in just to poke around the usage numbers to see if I am taken down any interesting usage paths that cause me to think more critically about why certain behaviors are being exhibited, and Pendo makes that data very accessible. Cons I think Pendo's usability / user interface could use some work. It has a very hierarchical UI, and it's often easy to get confused about where you are within a particular workflow and how to navigate one layer back. The guided experience creation and testing is getting better, but still has a ways to go in terms of a clean user experience. Feature tagging and page creation often takes a long time to process, and it can stall out your workflow. Review Source VR Verified Reviewer Director of Customer Success E-Learning Used the software for: 6-12 months ### "The best tool to collect feedback and product usage details" November 28, 2022 4.0 Pros It's very easy to configure, you can be live in minutes and the reporting capabilities are fantastic. We use it for clients communications and feedback, in addition to NPS score collection. It perfectly does the job. Cons The integrations with other tools can be a bit complicated to manage because Pendo is very powerful and offers multiple ways to do it. Sometimes the reporting capabilities are even too granular (which is a plus) but that makes the job longer in terms of report configuration and checking. Review Source Isabella H. Project Analyst Information Technology and Services Used the software for: 6-12 months ### "A complete product you can trust." November 7, 2020 4.0 Pendo is being used in our organization, for a convenient objective in understanding, more than everything to know how our clients use the product that we offer to the exhibition for sale, including how we can better design the software that we currently have to improve the experience of each of the users who navigate through our digital platform, in other words similar and clearer, it should be noted that this system addresses the need to understand how the operators that we obtain on the website interact through the schedules that we have in force and in previous functionality. Pros Pendo provides a clean user interface to interact with, mentioning that this ensures that all data can be found quickly and efficiently, in order to reduce performance slowdown within this platform, which is quite essential for a understandable fluency, without excluding that it promotes accurate and up-to-date metrics on all the information we seek in general, for a more alternative benefit, highlighting that creating guides and surveys agrees to keep us closer to the clients that each organization acquires. Cons The current panel is very easy to use, however, it has a limited customization capacity, which we cannot configure the boards to our scope, much less move functions where it is most relevant, instead of adding them, the which is a quite serious problem, which requires an update for a more flexible platform, especially in terms of adapting the tools to the most conducive environment, for better development. Review Source Elizabeth F. In App Help Administrator Computer Software Used the software for: 1-2 years ### "Function + Form + Freedom to make it awesome" November 16, 2020 5.0 Pros Pendo is truly out-of-the-box fantastic and allows for product teams to communicate with users plus then analyze user behavior to drive decision-making and prioritization. It's great to announce and track feature adoption, allows for just about any customization, and its interface is easy to use even if someone doesn't have a lot of coding or website building experience. Their customer service is superior, and the company is very communicative and always has great new things for us as users. Cons Sometimes Pendo can be tricky with older code bases or with iframes, and rarely the guide builder behaves erratically so it's hard to tell how much you've saved. Reason for choosing Pendo Pendo allows for both in-app help/messages plus the analytics, plus in-app NPS built in, plus has wonderful customer service Review Source SH Stephanie H. VP of Product Development Hospital & Health Care Used the software for: 6-12 months ### "Valuable Insights!" November 4, 2019 5.0 From a product perspective, we have gained so much insight into our customers and how they are using our products. We can identify at-risk customers easily and work to get them back on track. Additionally, we recently purchased and implemented the new Feedback module which is going to allow us to centralize all enhancement requests and finally have a data informed product roadmap. We derive a ton of value with this product and it is truly changing the way we do business. Pros We love all the data we have gained about our users and have a much stronger understanding of what they do within our applications. In addition, Pendo has made communication with our customers really easy, especially in times of crisis. I also feel as though we are arming our ENTIRE organization with information they need to do their job. All functions within our organization derive value from this platform and that isn't easy to achieve! Updates are also released regularly which tells me this is an organization that is dedicated to their customers. Cons I think with such an amazing platform, it can sometimes feel overwhelming to get up to speed on all the things we could be doing with the software. Review Source Danny R. Head Of Partnerships Internet Used the software for: 1-2 years ### "Pendo is instrumental to my day to day " April 19, 2019 5.0 Pros There's a lot to like about Pendo. Currently, we're only using the Guides to let folks know about upcoming maintenance and releases with the occasional marketing guide. That said, we're planning on leveraging Pendo even more to boost our product marketing practices with more feature tips, etc. The usage data is really helpful and being able to automatically run NPS surveys is great. There's also a ton of functionality in terms of Trends, Behaviors, Retention. Cons I don't really have many complaints with Pendo. The rollout of the new visual editor hasn't been seamless, but it's a huge change so some bumps are to be expected. I'd like some more options for data visualizations, but it's not a deal breaker. Review Source VR Verified Reviewer VP Product Management Computer Software Used the software for: Less than 6 months ### "We've rolled out Pendo quickly and have already received valuable product insights." April 10, 2018 5.0 Pendo helps us understand and educate our customers. It helps us analyze our customers better than any analytics platform on the market - it's far superior to Google Analytics or trawling through Kibana logs. It helps us educate our customer and solve the new user experience problem, unlike any other software on the market. It's exactly the right solution for enterprise SaaS products with a free trial. Pros Pendo was super-simple to setup, gave us great analytics and data on our customer behavior, confirmed suspicions we had about our product, dispelled myths and tribal knowledge we shouldn't have believed in, and is allowing us to build targeted help within our product that's context sensitive... all without making any code changes whatsoever. It's empowered our product management group and UX group, and I couldn't ask for more. I will use Pendo on every product I ever release from now on. Way to go, team! Cons The segmentation features are fantastic, but it'd be nice to have a bit more control over grouping of multiple accounts into customers or "organizations" since we sell enterprise SaaS. It'd be nice also to have more control over filtering out or segmenting internal user activity vs. external - filtering by IP is tricky when staff work from home. Review Source Shaun V. Manager, Success Engineering Computer Software Used the software for: 1-2 years ### "It just works - Provides amazing insights" April 6, 2018 5.0 We understood our adoption issues and could apply data to our hypothesis on how to address them. Our customer success team now has strong visibility into their customers usage or lack thereof so we can get ahead of any issues. Our Pendo data is synced into Salesforce so our sales team can find references or up-sell opps easily. Our engineering team appreciates Pendo guides so they don't have to continually update modals and text as we roll-out new features or want to solicit feedback. Can't recommend the product and the team behind the product enough. Pros Pendo is easy to set up and quickly get value from. Our entire company is now using Pendo for different things - whether it be understanding adoption at an account level or putting marketing event invitations to selected customers in the app, Pendo is our go-to tool. Cons The dashboards and "groupings" leave a bit to be desired. There's so much data in the platform, I want it be as easy as possible to share with the team or put up on a TV . Everything is there, it just takes a bit of massaging and exporting to make it really shine. Review Source YM Yasmin M. Principal Human Resources Used the software for: 2+ years ### "Excellent product, absolutely recommend it" November 9, 2020 5.0 Excellent product Pros Track usage to know how clients are interacting with it. Ability to communicate with clients via messaging, guide center, walkthroughs Onboarding clients becomes easy with Pendo lightboxes Support team very helpful, always willing to spend time to explain how to improve usage Eliminates bothering internal developers Customized dashboards are great Cons New Guides list/display - hate it with a passion; preferred the older version Guides list is clunky, would prefer option to have a folder-like structure to manage Would like to see more widgets but they are open to adding them to roadmap Alternatives considered [WalkMe](https://www.capterra.com/p/131194/WalkMe/) Reason for choosing Pendo Usability, sales team responsiveness Review Source PR Paul R. Product Manager Computer Software Used the software for: 2+ years ### "Wonderful Value, Somewhat Tedious UX" October 30, 2020 5.0 Great product that has some room for UX improvement, but nonetheless delivers on its core value prop. Pros We're able to get fantastic insights about who uses our product, why, and how. It allows us to make effective decisions on which features to dig deeper into, and which to scrap. It also gives us an effective way to deliver in-app documentation and announcements to our customers, which we leverage to educate and empower users to take full advantage of our feature set. Cons Some tedious UX decisions have been made. For example, if you want to change the segment of a Guide, you have to find it in the list of guides, enter a special editor that sometimes doesn't load, click into two different sections, and then you can make your change. We update our segments across our guide each release, and we release frequently, leading to lots of tedious clicking. Bulk updating segments across several guides at once would be tremendous. Setting up guides to work across multiple pages with distinct URLs is also quite painful, and could use something of an overhaul/UX redesign. We have a multitude of pages set up in our product to accommodate all the different places we'd like to place guides. Review Source Similar Products Featured ## Related categories [Customer Journey Mapping Tools](https://www.capterra.com/customer-journey-mapping-tools-software/)[Product Analytics](https://www.capterra.com/product-analytics-software/)[Digital Adoption Platform](https://www.capterra.com/digital-adoption-platform-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.