# Page 10 | Pendo Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 10 - Is Pendo the right Customer Engagement solution for you? Explore 238 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/151951/Pendo-Platform/reviews

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Pendo

4.5 (238)

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Last updated March 13th, 2026

# Page 10 - Reviews of Pendo

## Showing most helpful reviews

Showing 226-238 of 238 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

LM

Lori M.  
VP of Client Engagement  
Hospital & Health Care  
Used the software for: 6-12 months

### "Has great visual outputs but data being outputted is not accurate "

April 9, 2018

3.0

Pros

Visual diagrams - metrics that is states it is reporting out Dashboard is very visual pleasing and concise

Cons

The data reporting out is not accurate. # of clients is showing a count hire than the number of clients we have - which leads us to question all other data

Review Source

BH

Barbara H.  
Product Marketing  
Computer Software  
Used the software for: 6-12 months

### "Solid product analytics & comprehensive NPS tool "

November 9, 2020

4.0

Pros

It is very easy to get a view of product usage at the highest level and when drilling down into the details. The NPS survey capabilities are also simple to use and increased our understanding of what's working well for our customers and where we have opportunities.

Cons

In using the NPS tool in the platform, it would be helpful to be able to set up segments based on usage parameters.

Review Source

AA

Ana A.  
Developer  
Restaurants  
Used the software for: 1-2 years

### "From a developer"

April 19, 2019

5.0

Pros

I like how customer service is always ready to help you with any question you have, they instruct you well and treat you as an equal.

Cons

Probably I liked the least was the constant change, and re-learning everything.

Review Source

VR

Verified Reviewer  
VP of Product  
Computer Software  
Used the software for: Less than 6 months

### "Powerful analytics tool"

March 12, 2018

4.0

Pros

Pricing model (based on active users and not events). Easy to set up events. Captures all events historically even if you aren't tracking them in the UI. Good to work with.

Cons

Has some issues -- stuff breaks every once in awhile. Still fairly new and building out features. Waiting for mobile tracking to be integrated into main Pendo and come down in price.

Review Source

MH

Marissa H.  
Marketer  
  
Used the software for: 6-12 months

### "Great tool for marketing"

June 8, 2017

5.0

Pros

We've found this tool to be helpful for in-app messages and walk-through tutorials. It's fairly easy to use and, when necessary, talking to customer support is always a pleasure.

Cons

I would like it if there were more resources for using Pendo as a marketer. I feel like there is functionality that I haven't taken advantage of yet.

Review Source

BH

Bastin H.  
Software Engineer  
Human Resources  
Used the software for: 6-12 months

### "In-depth product feature usage feedback!"

May 15, 2019

5.0

Pendo is well done and has helped our teams to get useful insights from the different aspects of our app.

Pros

Extremely easy to integrate with an existing app and setup analytics with the click on few buttons.

Cons

The setup gets a bit tricky if the configuration for Pendo servers (to which the data is published) have to be changed.

Review Source

CC

Charles C.  
Project Manager  
Computer Software  
Used the software for: 1-2 years

### "So easy to get up and running! Feature packed. 10/10 for customer support."

April 3, 2018

5.0

Pros

It had every feature we were looking for in this type of solution the day we first got it, plus more. Great analytics, super easy to create, publish and manage content. Highly configurable and customizable for a novice. Crazy customizable and configurable for UX designers and programmers.

Review Source

GL

Gareth L.  
Software Engineer  
Information Technology and Services  
Used the software for: Less than 6 months

### "Easy to implement"

August 10, 2019

4.0

Pros

It too minimal time and effort to set up Pendo in our product.

Cons

The dashboard was quite buggy, i.e. clicking some links just take you to a blank page and you have to force refresh the page to get it to load. (No ad-blockers installed)

Review Source

AB

Alex B.  
UX Designer  
Computer Software  
Used the software for: 6-12 months

### "Great analytics, but needs more depth."

December 18, 2018

4.0

We use Pendo to track features, pages, and run NPS surveys in our SaaS application.

Pros

The insight that is gained through the ability to track specific features and pages.

Cons

The fact that I have no idea how long a user stay on a page, or the flow that they used to navigate around our software. Would LOVE some recreation of user flows based on the where users click. This would make pendo 10/10.

Review Source

EM

Emily M.  
Business Development  
Information Technology and Services  
Used the software for: Less than 6 months

### "Pendo for Trials"

December 12, 2018

5.0

This is great for our inbound experience because it let's be get engaged with new prospects.

Pros

I really enjoy using Pendo to be able to track what my prospects are doing while they are in our platform. Great way to get the cosumer enaged.

Cons

I would say that there is still a lot that pendo can offer, but try to start organized with the product and where to go gets confusing.

Review Source

TG

Taylor G.  
Marketing  
Computer Software  
Used the software for: 6-12 months

### "User-friendly software drills key usage metrics"

December 18, 2018

5.0

Identify customers to upsell

Pros

For the most part, it is extremely user-friendly. The UX + UI is clean. Support is readily available. Able to easily understand usage metrics for each client.

Cons

No longer an issue, but when I was first learning the platform, I had slight difficulty navigating through pages.

Review Source

CK

Calvin K.  
Director, Product Management  
  
Used the software for: Less than 6 months

### "Fantastic tool for product managers"

April 3, 2018

5.0

Pros

Love the ability to quickly post announcements and guides with zero code. Very easy to implement Pendo and see stats on how users use our product.

Cons

Would like Pendo to capture screen size and browser, O/S use by visitor. Would be nice to be able to easily tag and record each individual form element to see what users are doing when filling out a form.

Review Source

LP

Lauren P.  
Sr. Email Marketing Manager  
Computer Software  
Used the software for: Less than 6 months

### "Everything we need in one click"

December 14, 2018

5.0

Pros

Ease of use and the lookback functionality

Cons

Cant think of anything, it works just fine for us!

Review Source

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