# Page 2 | Pendo Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Pendo the right Customer Engagement solution for you? Explore 238 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/151951/Pendo-Platform/reviews --- Pendo 4.5 (238) [View alternatives](https://www.capterra.com/p/151951/Pendo-Platform/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of Pendo ## Showing most helpful reviews Showing 26-50 of 238 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use EC Emilee C. VP Product Biotechnology Used the software for: 1-2 years ### "Superior Quality Product Usage Analytics with Superior Customer Service" December 29, 2025 5.0 Pendo provides everything product teams need to not only set up and configure usage analytics but also to level up product management skillsets with their high quality, often free, courses. We have learned so much about our users and have improved our in-app experience with targeted guides and a resource center all without dev resources. Pros I absolutely love that it enables not just the product team but the whole business to truly understand usage of our product at a detailed level. It quantifies adoption in a way that removes all recency bias. The analytics interface is simple and powerful. The in-app guides are incredibly valuable for warnings, tool tips, onboarding walk-throughs all without wasting engineering resources to build. Customer Support and the Accounts teams are wonderful humans and provide a valuable experience even when things go wrong. Cons The only draw back is that feature and page tagging can be tedious and take awhile. But I do like that I control what is tagged or not tagged and tracked. Most things do not require any code updates on my end, but some do which can be annoying for my specific industry who upgrade slowly. Lastly, the subscription cost is quite high, but the value is there. It just takes some work to prove it to leadership when the cost seems overwhelming. Alternatives considered [Datadog](https://www.capterra.com/p/135453/Datadog-Cloud-Monitoring/)[WalkMe](https://www.capterra.com/p/131194/WalkMe/) Reason for choosing Pendo Pendo was much more "put together" and a complete product with all the security and quality requirements we needed for our highly regulated industry. We also needed to be able to manage the installation completely by the product team with minimal engineering support. Review Source DK Dhavalkumar K. Principal User Interface Engineer Computer Software Used the software for: 2+ years ### "Principal User Interface Engineer" December 11, 2025 5.0 I use Pendo since 2018. Overall, Pendo has helped us move from opinion-driven discussions to data-driven decisions about UX decisions. We use it to validate whether new features are actually being adopted, identify friction points, and trigger in-app messages or surveys at the right moments in a user’s journey. The combination of behavioral analytics, NPS/feedback collection, and in-app guidance in one place makes it easier for product, UX, and customer success to stay aligned. There are definitely areas where the UI and reporting could be more intuitive, but once the core setup is in place, Pendo becomes a reliable part of our product decision-making process. Pros Pendo gives us a clear, consolidated view of how customers actually use our product—what they click, where they drop off, and which features drive the most value. The path, funnel, and cohort reports make it easy to answer questions that used to require custom analytics work. I like that non-technical teammates can create in-app guides, tooltips, and surveys without engineering support, which speeds up experimentation. The segmentation options are strong, so we can target messages by account tier, behavior, or region instead of blasting everyone. And the last one THE DARK THEMING, allowing teams to support any theme personalization without needing of code change. Overall, it feels like good value for money because it replaces several separate tools (analytics, surveys, and basic onboarding) with a single standalone platform. Cons The biggest drawback is the learning curve! there are a lot of options, and it takes time to understand which reports and filters to use for different questions. Implementation and tagging can also be a bit technical, so you still need initial engineering support to get clean data. Some of the more advanced dashboards and exports feel a little rigid, and customizing reports beyond the built-in templates can be tedious. Thanks to Pendo MCP where my team would leverage the pendo metrics through any LLM's. Review Source TK Tara K. Product Owner Education Management Used the software for: 2+ years ### "Powerful Product Insights with Easy-to-Use In-App Guidance" December 15, 2025 5.0 Overall, my experience with Pendo has been very positive. From onboarding through daily use, the platform has been reliable, easy to work with, and impactful. It consistently helps our team better understand user behavior and improve the product experience, and support has been strong whenever we’ve needed it. Pros Pendo has been incredibly valuable for product analytics and informing product decisions. I especially appreciate how easy it is to create and deploy in-app guides. The guide builder is intuitive and allows us to quickly support users at the right moment without requiring engineering support, which has been a huge win for adoption and engagement. Cons One limitation is within polls and surveys, specifically the lack of certain question types. For example, multi-select response options aren’t currently supported, which can make collecting more nuanced feedback challenging. Alternatives considered [ChurnZero](https://www.capterra.com/p/157980/ChurnZero/) Reason for choosing Pendo We chose Pendo over alternatives like ChurnZero because of its strong combination of product analytics and in-app guidance. Pendo allows us to deeply understand user behavior while also acting on those insights immediately through guides and walkthroughs. The ease of implementation, intuitive UI, and ability to empower product teams to make data-informed decisions without heavy engineering support ultimately made Pendo the better fit for our needs. Review Source RR Robert R. Principle Product Manager Human Resources Used the software for: 2+ years ### "Best all in one product experience platform" December 5, 2025 5.0 Extremely positive. We have utilized a Technical Account Manager which has transformed our relationship with Pendo and considerably improved the value we get from the platform. Pros Proactive and helpful customer support, provides a central place to understand and communicate with users. Provides value to the whole organization not just Product. Pendo continue to innovate and bring out improvements across their product suite regularly. Cons The UI can be complex for casual and non-technical users. CSMs often struggle to get to grips with Segments and Reports. New features often come at an increased cost. Alternatives considered [Amplitude](https://www.capterra.com/p/158741/Amplitude/)[Gainsight PX](https://www.capterra.com/p/188424/Gainsight-PX/) Reason for choosing Pendo Ease of use and speed to insight were the main reasons. Review Source RS Robert S. VP, Workplace Strategy Financial Services Used the software for: 2+ years ### "A 360 product suite that has use cases beyond belief" December 10, 2025 5.0 Incredible. I have learned so much from the Pendo product and team. They will go to the ends of the earth and back again, authentically, to help you succeed. The platform keeps you at the frontier and leads the world of product by example. Pros Pendo is outstanding technology, extremely intuitive and very, very powerful. The best part of the technology is its full suite, 360 functionality for analytics, user guidance, and feedback. It has a wide range of applications not only in product, but also in customer success, training, and business ops. Cons Pendo is expensive with a capital E. This is probably the one major thing. And this is a filler sentence to meet Capterra's 100 character limit for this question. Alternatives considered [Adobe Analytics](https://www.capterra.com/p/202871/Adobe-Analytics/)[Heap](https://www.capterra.com/p/147216/Heap/) Reason for choosing Pendo Functionality and 360 capabilities are unmatched. Great user interface and support. Review Source DK Dave K. Head of Product Information Technology and Services Used the software for: 6-12 months ### "Excellent product that provides lots of useful data" December 5, 2025 5.0 Overall, I would happily recommend Pendo, it's a product person's product, and lots of time and effort have been put into making it useful to Product Managers. There is a wealth of collectable data, which at times makes it hard to decipher unless you have very clear tests you want to perform. The templates are great and make life a lot easier, especially for those just starting to use them. Pros \- The onboarding sessions were very helpful - Lots of data can be obtained - Reporting is very detailed - Simple to set up guides with pre-configured templates is really helpful - New features and experiments improve the experience regularly Cons \- Setting up specific features to monitor can be complicated and requires experimentation if you have no standard coding - Customisation of reporting columns can be restrictive - The sheer amount of data can be overwhelming - Switched from [Heap](https://www.capterra.com/p/147216/Heap/) Heap did not provide a user-friendly experience Review Source DC Darby C. Account Executive Banking Used the software for: 6-12 months ### "Irreplaceable for customer retention" November 3, 2025 5.0 Our overall experience with Pendo has been phenomenal. From cusotmer service to functionality, could not be happier with the platform. Pros Pendo is absolutely essential to our business and customer retention and is probably the biggest bang for our buck product that we have. It gives us data insights for all of our users, so that we can make sure that our customers are actually using our products and having a good experience while doing so. It allows us to see detailed reports on software usage for our customers and easily send surveys for product improvements. Phenomenal product. Cons Pendo is amazing. I wish it had more functionality from a project management standpoint, but that truly would just be a nice to have. Very happy with it overall. Review Source JS Jeff S. VP Product Management E-Learning Used the software for: 2+ years ### "Pendo for Product analytics and user engagement" December 19, 2025 5.0 Solid from the start. They go out of their way to be supportive, and its been a great partnership all the way through Pros Pendo provides me with the information I need to better understand the behaviors of our extremely diverse user base. Its essential to my job. Cons Can't think of any big cons -- like any software there's a learning curve but that said its easy to get value from Pendo starting on Day One of your implementation. Switched from [Google Analytics 360](https://www.capterra.com/p/177042/Google-Analytics/) Ease of use with respect to creating tags with the visual tagging tool. Review Source MH Miles H. Product Analyst Business Supplies and Equipment Used the software for: 2+ years ### "Great for in-app tips and user feedback." July 21, 2025 5.0 Pendo helped us with user onboarding by pointing out what’s confusing and where users abandon. The in-app polls also provided us with insight we wouldn’t have had if we only used email surveys. Pros I like that I can launch tooltips, walkthroughs, and surveys right inside the product without bugging engineers. It’s perfect for onboarding and learning how users feel in the moment. Cons Analytics side isn’t as robust as the likes of Amplitude and it can be a bit tricky to tag up elements when your app evolves frequently. Review Source HS Hailey S. Client Success Consultant Real Estate Used the software for: Less than 6 months ### "Use Pendo.io to Determine Churn" July 25, 2025 5.0 Pendo.io is great! Our team uses it to track customer visits and create push pop ups to users and accounts (request to complete surveys or that payments are in arrear. Pros We use Pendo.io to track users on the platform - see how often they visit and determine whether they're going to churn. Cons Nothing to say here - I think this is a really great tool. It's tracking ability helps notify us whether a client is not using the product - i.e. informing us we need to reach out and see if there's any more training or products we can suggest to help them use the software. Review Source TN Thimmareddy N. Senior software engineer Financial Services Used the software for: 1-2 years ### "Cross platform integration" December 16, 2025 5.0 Pros Multi platform where it can be integrated to any platform with ease and easy to use the pendo application. Cons Missing accurate documentation for the installation across platform and use cases, and very limited help from community Review Source CG Corey G. Senior Director of Product Management Information Technology and Services Used the software for: 2+ years ### "Pendo Analytics" May 20, 2025 5.0 Overall, solid. I like it better than Google Analytics or the only Omniture suite. It has a better UI and is simpler to use Pros Pendo is an easy to use, intuitive analytics program. It gives easy interpretations of the data and has a solid GUI to create nice charts and graphs Cons It's not as easy to implement as advertised. We had to get into the code and it was a little convoluted and difficult to set up Switched from [Google Analytics 360](https://www.capterra.com/p/177042/Google-Analytics/) Better UI and lower pricing comparatively for similar features Review Source VC Vinny C. Senior Software Developer Education Management Used the software for: 1-2 years ### "Pendo Review" November 1, 2025 4.0 From a developer's perspective, it is easy to integrate Pendo into our application. I like that the process is seamless and works well for keeping track of analytics. From a product manager's perspective, it helps save developer resources because widgets can easily be injected into the application without any developer intervention. Pros It is easy to integrate and it provides a good way to see how often a user has interacted with our application. Cons If you want to add widgets to your website from Pendo, it is not intuitive how this can be done. Also, the widgets appear over top buttons and other elements on page. I had to redeploy and change the layout of the page to avoid this from happening. Review Source WL Warren L. General Manager Information Technology and Services Used the software for: Less than 6 months ### "Makes onboarding new users so much more professional" February 12, 2025 4.0 We originally looked at Pendo for using to look into our end users use our custom PowerBI screens, and which screens they were using. We have since adopted to use in our user onboarding. Pros Pendo has made our new user onboarding process so much more quicker and professionally. Cons Pendo is not the cheapest product on the market, and this may well factor in to our use of it moving forward. Alternatives considered [Userpilot](https://www.capterra.com/p/179187/Userpilot/) Reason for choosing Pendo We reviewed each, and the reviews for Pendo were more professional, I would say. Review Source KK Kara K. Designer E-Learning Used the software for: 1-2 years ### "Data analytic tool" March 30, 2025 4.0 Pros Easy to use, no code banner that drives use insights Cons With the steep learning curve, it takes some time to understand the platform Review Source SA Sara A. Social Media Manager Food & Beverages Used the software for: 2+ years ### "Active capture keeps the knowledge base up to date" August 11, 2024 5.0 Pendo features made our data collection or evidence system work continuously, and the analytics enabled us to identify many expressive metrics about our users’ behavior, and enabled us to apply them to our marketing plans to enhance our reach. Pros Pendo is easy to navigate and easy to get enough evidence to understand different patterns. The analytics are clear with it, and the chances of reaching the appropriate improvements are doubled. I like the ease of requesting targeted information, and I find it very expressive of the behaviors we are studying. It is great that all the analytics are presented on dashboards that include organized tables and graphs, and we can easily include them in our presentations. Cons I did not find anything that could be considered difficult, and linking and identifying patterns across different reports is very easy. Review Source JS Jacob S. BDR Computer & Network Security Used the software for: 1-2 years ### "Pendo for the Win! " December 23, 2024 5.0 Pros It’s a great tool that helps create walking through a product fun and easy! Cons I think the product is great and easy to use, so I don’t really have much bad to talk about it. Doesn’t make sense for all software apps, but the complex one, absolutely! Review Source Arthur L. Product Development Consumer Goods Used the software for: 2+ years ### "Powerful, highly customizable and easy-to-use software." August 10, 2023 5.0 It enables us to understand which features are functioning and which are not, allowing us to focus product and engineering time implementation more efficiently in order to solve the issues that are most important to our consumers. It is a fantastic aid to compare our users' behavior with all guides, pages, and feature metrics at the same time; it helps us to build a report that might lead us to a conclusion that leaves users extremely clean. Pros NPS overviews and item analytics on a SaaS stage make it an awfully capable stage, which can progress our client appropriation, whereas too directing item groups to superior get it and track client behavior. The Pendo group has been incredible from begin to wrap up, valuable experiences into how our clients utilize our stage, and the comes about have as of now affected our item cycles going forward. Cons Some of the concerns noted are more on the application side, such as supplying better IDs and URLs instead of Pendo. Some of the guide options were not obvious in terms of where to locate them or how they effect the guide screen; however, Pendo has since updated their features to clarify/define the impact, or where they are now makes sense to me. Review Source Carmen G. Project Engineer Pharmaceuticals Used the software for: 2+ years ### "It is a great tool for analysis, easy to use and with great support." May 31, 2023 5.0 Pendo is an great analytics instrument that makes a difference to superior get it client behavior and designs, each time we roll out a modern highlight, we utilize Pendo to tag everything and after that utilize analytics to see which ways users take, where they tap the foremost, what gets utilized the foremost, etc. Utilizing this information, we make choices approximately future forms of that include. characteristic. Pendo makes a difference coordinated subjective and quantitative information to gain a more all encompassing understanding of which regions of our stage drive the foremost esteem and where we are lost target benchmarks. It permits us to get it zones like estimation and exertion in combination with engagement and item analytics, this permits us to decide a wealthier data encounter in behaviors and utilization in key segments/accounts. Pros I utilize Pendo to track which highlights are utilized the foremost on a page, labeling is simple in Pendo, and once it's labeled accurately it's much less demanding to explore through the information and make choices. Too this way we may distribute studies directly through pendo and we are able oversee and share comes about. Pendo itself includes a nice clean plan and is very simple to utilize, the data we get from our item clients helps us track the foremost and slightest utilized highlights, outline client ventures and learn a few cool experiences. I like way analytics because it makes a difference me get it what behavior designs and patterns individuals are receiving in high-traffic zones of our computerized involvement. This makes a difference to get it the qualities and shortcomings of our item without having a predefined way in intellect. Cons Pendo some of the time has inconvenience labeling certain capacities, which is generally due to the way it's coded, but I wish pendo may appear how to settle that or an elective. In the event that there were ways to channel a few of the sheets a bit more, that would be incredible; For case, the foremost seen guides as of now as it were appear "all" and I can't channel them to as it were appear guides on my specific item, so I'm seeing guides for all the items I have get to to. The outside detailing piece was a small precarious to set up, but we got it set up by employing a few extra devices within the environment. We had to set up custom ETL forms to be able to disperse reports, there should be an option that permits clients to specifically get to particular reports rather than the complete environment. Review Source Massimo A. CEO Internet Used the software for: 1-2 years ### "Combines good product analytics with in-app guides and NPS tracking. And that's killer." January 5, 2019 5.0 We now use it across several products in the MailUp Group (https://mailupgroup.com). For example, beyond using it for product analytics, we were able to stop using other applications for both in-app guides and NPS tracking, and we now use Pendo for that both in MailUp (https://www.mailup.com) and BEE Pro (https://beefree.io). It's certainly not inexpensive, but it gives the Product and Product Marketing teams tools that are crucial to their work. So, money well spent in my view. Pros What's unique and really useful about Pendo is that it combines product analytics, in-app guides & Net Promoter Score tracking, all under one roof. This allows you to show custom messages just to certain audiences (e.g. I see that some customers did not yet try feature ABC, so I show them a Guide to trigger adoption), and see NPS scores for different segments of users (e.g. what's the NPS for customers that never use feature ABC? What's the score for those that use feature ABC all the time?). That provides incredible insights. Cons First of all let me say that the company has come a long way. Pendo is growing a ton and it shows. They're constantly improving the platform, so we're confident that flaws will be corrected over time. That said, in our experience setting things up takes some time (and the concept of "Feature" is not immediately clear to newcomers: it actually means "UI element"), and until recently there were some annoying productivity issues (e.g. you could not quickly clone a segment, resulting in potentially lots of repeat tasks just to create two similar segment of users: now this has been resolved!). Improvements still need to be made for multi-language applications (e.g. different Guides for different users that speak different languages). Review Source Matt A. Vice President, Operations Commercial Real Estate Used the software for: 6-12 months ### "Still learning, but loving it" November 19, 2018 5.0 We jumped into investing the use of the Pendo platform believing it would help us better understand our customers and raise our engagement with them. We've been very please with the ability to do that as well as enhance the experience of our application to our customers and customize communications and interactions that have never been possible in our software. Pros Even before the software, I've been very impressed by Pendo's customer support model. The proactive interaction we received in onboarding and ongoing support has been something I've consistently referred back to our own client services team as a model for how things are done. They have multiple team members accountable to different actions/experiences with us and they do it in a fluid fashion where it never feels like anyone drops the ball. As for the software, I pull up our dashboard every morning and look at our customer interaction from the day before. Its very simple to follow individual customer behavior as well as overall trends. Per the recommendation of their onboarding team, I and 2 other team members sit down weekly for a Pendo meeting to talk about how we are using the data to further our company and what our next initiatives are Pendo also integrates well with both Salesforce and Tableau, 2 other platforms we use extensively. Some of the visualizations that lack in the application, we can customize to our needs using Tableau Cons There are some small quirks that we haven't worked our way around yet. We get a lot of community feedback from the Pendomonium Slack channel, but sometimes us and others in that community feel like we are trying to group solve problems rather than Pendo coming out with a simple solution. Review Source VR Verified Reviewer Dean of the R365 Academy Computer Software Used the software for: 6-12 months ### "Pendo does everything you could possibly want in User Engagement and Analytics! It is the best!" February 3, 2019 5.0 Fantastic sales cycle, great CSM team and communication. We were pretty much completely onboarded (self-onboarded) when we finally signed and were given an Onboarding coordinator. His sessions were useful and still added value even though we'd figured the majority of it out on our own during the sales trial period. We're full steam ahead and looking for more and more way Pendo can help us know what we didn't know. Pros I love Pendo. I love it so much, I asked Capterra to add it to their software list just so I could review it (and no, I don't work there). We've used Pendo for the last 10 months and it couldn't be going better. We are a SaaS company and Pendo is giving our Product, Analytics, Customer Success and Onboarding Teams insights that were not previously possible. We leverage Pendo for user engagement, onboarding (tool tips, guides, popups etc.) and analytics. It is a smooth platform with great support and it works great. Couldn't recommend it more. Cons It's not necessarily a knock on Pendo so much as it is a knock on the quality of the development of your own site that Pendo sits on top of. If you have some questionable code, you may have a tricky time getting the rules and feature tagging completed exactly as you'd like. It helps if you have a knowledge of HTML and CSS to get around any of these pitfalls, otherwise you'll have to work with your Dev teams to get your internal code issues sorted out so that Pendo can work properly. Review Source MF Mohamed F. Associate Payments Banking Used the software for: 2+ years ### "This powerful analysis tool suitable for all types of businesses" January 22, 2023 5.0 With Pendo's powerful search and data collection options, operations are faster, improving our team's performance. Pros With Pendo we have carefully followed how and to what extent our advertisements on social media can win customers' trust. The speed with which we can Pendo go from raw data to actionable insights is a crucial feature, and the quick search feature integrated with all platform options is excellent. Pendo will provide numerous opportunities to sort results based on product type, target groups, and customer behavior, displayed on customized dashboards and easy-to-understand reports. I enjoy that every minor change can be discussed with my colleagues, which helps us find answers and set accurate timelines for implementing required corrective actions. Cons Mastering the platform takes a lot of effort. For example, sometimes you notice an error in the collected data or do not receive what you're looking for, perhaps because the user wasn't able to set it up properly, which throws data off. Review Source GC Gina C. COO Staffing and Recruiting Used the software for: 1-2 years ### "Takes A lot of Effort & Time" February 24, 2024 3.0 Pros The product analytics are great and are very robust in the data they provide. Their tooltip and pop up functionality for user onboarding were very useful. Cons It was so difficult to implement. We are an SPA and use Shadow Dom. This greatly limited how we could use Pendo and it required a lot of custom work from our Dev Team. When reaching out to support for help we would wait weeks to get an answer. We did pay for implementation but it was a smaller package so we only received an hour with a specialist to install our snippet. We were not able to get help with anything else during that implementation cycle. Review Source RO Raad O. Marketing Specialist Consumer Goods Used the software for: 2+ years ### "the ideal solution for measuring website traffic and visitor engagement." April 6, 2023 5.0 With Pendo's high-level tracking and monitoring capabilities, we can easily understand how visitors behave on our site. This enables us to determine our success in attracting visitors and devise improvements to achieve our goals. Pros Pendo provides a user-friendly experience that allows us to access comprehensive reports with visually appealing graphs that illustrate all interactions with our website and social media platforms. Pendo's numerous statistics on visit times and days enable us to accurately measure engagement, allowing us to gauge the effectiveness and success of our marketing efforts. Cons Pendo is a great tool that is easy to use, although it may be a bit complex for beginners. However, it doesn't take much time to understand all of the tools and extract reports effortlessly. Review Source Similar Products Featured ## Related categories [Customer Journey Mapping Tools](https://www.capterra.com/customer-journey-mapping-tools-software/)[Product Analytics](https://www.capterra.com/product-analytics-software/)[Digital Adoption Platform](https://www.capterra.com/digital-adoption-platform-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.