# Page 4 | Pendo Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 4 - Is Pendo the right Customer Engagement solution for you? Explore 238 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/151951/Pendo-Platform/reviews --- Pendo 4.5 (238) [View alternatives](https://www.capterra.com/p/151951/Pendo-Platform/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 4 - Reviews of Pendo ## Showing most helpful reviews Showing 76-100 of 238 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use AJ Ashley J. Client Computer Software Used the software for: 2+ years ### "Couldn't imagine life without this product." December 6, 2022 5.0 Love love love it. Cant imagine doing my role without it. Pros I love that we can post product and event/training related announcements in our product for our clients. Emailing them sometimes does not always get their attention so its great to ahve another outlet. Cons Certain areas of the tool are not as intuative as others. I specifically get caught up in the Recources Guide area when trying to edit existing resources. Review Source KC Kyle C. Product Manager Transportation/Trucking/Railroad Used the software for: 1-2 years ### "Useful tool, definitely has room for improvment" November 30, 2023 4.0 Useful, could be better overall with functionality, and the ease of use could be improved upon. Pros It has great web analytics to be able to see stats on visits to pages, I also really enjoy the ability to build out little informational tools like pop-ups when you enter a page for users without having to code/develop for that. Also the help question mark where we can link out to all our knowledgebase articles. Cons I wish it had some more functionality to actually see users sessions and track like rage clicks, or be more pro-active about when things aren't working and not have to tag EVERY single little thing, but let it auto-generate tags somehow? Review Source ET Ellie T. CSM Computer Software Used the software for: 6-12 months ### "A Review From A Self-Made Superuser" November 4, 2020 5.0 Pros I love that I can accurately track NPS, feedback and ROI from my clients. I can interact with my customers without inundating their through Pendo Guides. I also love that I can create custom segments to target specific clients and isolate individual teams and users. Most of the time, I use this for reporting across individuals within an account or all of my accounts in one place. I can instantly get an accurate representation of how they are using the product and what "Good" usage looks like for a specific client. I also love the support and the interaction we get from our CSM, Mags! Cons I wish it was a little easier to use although I appreciate there are a lot of complex stats which are difficult to simplify. Once I know how to use it and I've grasped it, it's super easy to use but I can spend a week or so going over parts of the platform and reading support articles before I'm able to use. For example, Data Explorer. I would really love it if the support articles had more videos taking you step by step! Review Source BH Breda H. Marketing Director Information Technology and Services Used the software for: 1-2 years ### "Invaluable Customer Marketing Tool" October 30, 2020 5.0 Pendo is a critical technology in our day-to-day tech stack. Whether we are trying to improve customer onboarding, increase user adoption of a specific feature, gather user feedback, or inform our user of an important announcement, Pendo is our go-to channel for communication. We could not reach our goals without it. Pros There's so much to love about Pendo! Visitor dashboards, robust functionality, user segments, and resource center are just a few of the things we love about Pendo. Additionally, their team is AWESOME and really easy to work with. Cons You are not able to clone guides across multiple instances, which is a bit of a pain when trying to push the same message to a few audiences. Also, I wish there were more throttling options, specifically, something more than 1/guide per day. Both fairly minor, but would be nice to have! Review Source AS Alan S. Project Manager Computer Software Used the software for: 1-2 years ### "NPS, Guides, Feature Releases" October 30, 2020 5.0 I have enjoyed it a lot, very useful onboarding process by their CS team, the guides are intuitive to create, and we have seen a real improvement in adaption, lowering churn and increasing "no touch" sales Pros My favorite things about Pendo is creating interactive guides to help people understand how to use our product. This onboarding helps drive a lot of "no touch" sales and the guides are intuitive to create. The NPS is also great to get a status quo on how our users are enjoying the product. Cons I wish it was a bit easier to navigate the analytics of the guides. It is also tough to keep the guides active and working properly when you are releasing new features in your product, which skews the analytics if one guide step does not show and stops the guide. Reason for choosing Pendo We had used it previously in the past and saw the value in it. Switched from [Appcues](https://www.capterra.com/p/139216/Appcues/) The ability to have analytics and guides in the same tool. Appcues, at the time, made you integrate with another analytics tools, while this feature is included in Pendo. Review Source Kent S. Senior Product Manager Computer Software Used the software for: 6-12 months ### "Great for tracking customer usage" April 6, 2018 5.0 The ability to track customer usage has really helped guide product development and, ultimately, lead to customer success. Pros The ability to easily track customer usage has helped guilde product development and even assist in customer troubleshooting. The implementation and customer service team has been amazing as we got up and running. Cons The guides are powerful and we are going to start using them but the interface to manager them is very kludgy. The way you create, edit and manage guides, only available from in-app, is not very user friendly and required way more trial and error and support calls then it needs to. Review Source EH Elisabeth H. Director, Member Support and Training Computer Software Used the software for: 2+ years ### "Pendo Feedback tool: great way to gather user feedback; allows users to prioritize their wish list" January 15, 2020 5.0 We needed a place to gather and manage user enhancement requests, and we really wanted a way for users to vote on their favorites. This product - which was Receptive and was purchased by Pendo - met that need in the best possible way. We love it!! Pros I love that we can choose to allow users to see how many other users have voted for their enhancement idea. But my favorite part is the "sliders" that users see when they prioritize their favorite enhancements - if they slide one up, they see the sliders on the others go down. Great way to show users that we can't do everything - we have to prioritize! Cons My only disappointment is that you can't easily just export the entire list of enhancement requests with the # of votes. Review Source VR Verified Reviewer Senior Customer Success Manager Computer Software Used the software for: 1-2 years ### "Amazing tool to get customer insights!" August 26, 2019 4.0 We finally know how many minutes our users spend in our product, which is never something we've been able to get before. Pros We have a SaaS platform and the customer success team utilizes Pendo to pull reports on how many minutes each user on an account spends in our product. Super helpful information to provide to decision makers to show value. Cons Very clunky to pull reports and use the interface. The data is great, but the interface could use some improvement. Review Source AM Anosua M. Product Manager Logistics and Supply Chain Used the software for: 1-2 years ### "Pendo rocks!" April 30, 2019 4.0 Pendo has made my job as a product manager much easier because it helps lead with data, understand user journey through our platform and guide users in-app with minimal efforts! Pros Pendo has been incredibly helpful in uncovering insights regarding our platform users. The best things about Pendo has been - 1. Ease of implementation - It was very simple to deploy Pendo on our platform and start using the product 2. Ease of use - the application is super easy to understand and use 3. Features - the features that Pendo offers - user analytics, easy to build guides for users, NPS management - are the best tools for a product manager to really understand user behavior 4. Support - Pendo provides great support for any questions/issues with a good turnaround time. Cons The new visual designer is awesome but can be a little glitchy. Review Source TV Tim V. Senior Product Manager Hospital & Health Care Used the software for: 2+ years ### "A Must Have for Every Software Vendor" October 30, 2020 5.0 Pros Pendo really excel at their ability to flexibly tag pages and features to paint a accurate path throughout your application. It's ability to retrospectively do so is a killer feature. Also, the ability to quickly throw up highly customizable notifications/dialogs/information/tooltips has truly changed the way we engage with our users. But I could go on and on - segmentation, the resource center, NPS surveying functionality, Salesforce integration, an API, etc... Cons The built in reporting is a great start and has a lot of features. But improvements could be made. We do find ourselves looking to get data out to do more with it. Review Source CN Carly N. Strategic Growth Manager Computer Software Used the software for: 1-2 years ### "Helpful to guide customers through websites and navigation" March 3, 2022 5.0 Pros Pendo has allowed us to help a customer navigate through the product easily and efficiently. We are able to set up different workflows to make sure the customer knows where to click and gather the data about how much they engage with the workflow. This has been super beneficial to different teams to understand the language customers connect with in real time. Cons Setting it up within out company takes time and different teams involved to make sure it is set up properly. Review Source Jake S. Training Manager Computer Software Used the software for: 1-2 years ### "Fantastic analytics software" November 14, 2017 5.0 It allows us to track how our users are interacting with our software. It also allows us to create guides for new features os that users know how to use them and to poll our users and generate an NPS score. Pros I love the flexibility that pendo offers us. It allows us to create funnels and paths seamlessly so that we can see how our users are interacting with our software. The best part is that pendo stores data on things we haven't yet tagged so if we end up tagging that button or part of the page in the future, it will retroactively provide the data for timeframes before we tagged the item. Cons My main complaint is the speed. It can take a long time to load the results of our paths, funnels. If that could be optimized it would go a long way towards making it more usable. Review Source MR Monisha R. Customer Success Manager Internet Used the software for: 1-2 years ### "Analytics data geared towards product teams" April 25, 2019 4.0 For a product manager audience, Pendo is an excellent tool. Great for tracking product engagement, new feature adoption, and understanding overall behavior of your customer base. Pros Lots of potential for segmentation and reporting, allows for in-app messaging and guides to communicate information to customers, which has been great for launching new features or announcements. NPS automation has been really useful as well. Customer support has been great the couple times it's been needed. Overall very instrumental to our team in tracking engagement and customer health. Cons I believe Salesforce integration is an additional cost which is not ideal. Individual user data showing in-app activity doesn't have the best visual presentation, a bit clunky to interpret. App layout could be a bit more intuitive. Review Source VR Verified Reviewer Senior Marketing Manager - Platform Experience Computer Software Used the software for: 2+ years ### "Worth every penny. " December 27, 2018 5.0 I am able to identify which areas of our platform are dormant and make strategic marketing and sales decisions around it. When I notice a portion of our platform is not receiving much love/clicks, we typically do a webinar and retrain our customer-base on that solution. Pros The software is immensely powerful. I have been able to empower our sales team to in making informed customer decisions with the user adoption data I pull from Pendo reports. The reports are easy to pull and understand, regardless of your Pendo platform experience. Cons The feature tagging process is tedious, but that is the nature of the game. Review Source Renée O. Group Account Director | Customer Success Internet Used the software for: 1-2 years ### "Great Tool for Customer Success Teams" January 10, 2019 5.0 Pros Pendo is easy to dive into without needing to go through extensive training or onboarding. It's also designed to be visual, so you can quickly see customer engagement and adoption, as well as what accounts might be at risk. Cons We've had some technical run-ins with setting up segments based on time as a customer - but it hasn't been a huge issue. Review Source VR Verified Reviewer Art Director Financial Services Used the software for: 1-2 years ### "A nice tool for analytics and in app notification" April 30, 2019 4.0 Data is necessary to make any decision. Pendo gives us an insight to our user base and allows us to iterate faster. Pros Pendo is an easy app to dive into. There are a lot of great features. I like the in app notifications, NPS and retroactively look at stats on an item I just tagged. What I really like the most is that you can tell Pendo is dedicated to constantly improving the product. They are constantly improving that app and functionality. Cons If you are going to use the notification or NPS feature, you need to have some basic HTML/CSS skills to get you notifications to look proper in your app. I have a few other small gripes, but for the most part it is an app that is constantly improving, so most of my minor problems just disappear over time. Review Source ME Matthew E. Customer Success Manager Computer Software Used the software for: 2+ years ### "The Pendo Platform" April 17, 2019 4.0 Pros I really like all of the data I can get on our users. It helps us make informed decisions about the product. Also I really enjoy being able to survey users in different segments to better understand how different people use our product. Cons The software can be clunky and annoying to use at times. If you want to change between multiple menus say from visitor reports and go to a guide you made it requires more than 5 clicks. This is very annoying for people who don't use the software every day. They end up just hunting around for the feature they need. Review Source VR Verified Reviewer Senior Product Manager Computer Software Used the software for: 6-12 months ### "Good tracking, but you get what you set up" September 10, 2020 4.0 Outputs depend greatly on the familiarity of those setting up the page/feature tags and segments. It can be cleaned up later, but it's not a trivial effort to set up, and little happens automatically. Pros Tracking snippet is fast to install. For a SaaS solution, it starts logging events right away, regardless of whether a page or feature is tagged. This helps later, new tags retroactively apply based on logs. Cons Setup was very tedious, each page and feature needed to be tagged individually. Some features like app filters or groups didn't work for all of our solutions, leading to redundant naming conventions. Switched from [Google Analytics 360](https://www.capterra.com/p/177042/Google-Analytics/) Shifted from free solution to enterprise; swayed by Pendo sales Review Source Steven P. Associate Product Marketing Manager Computer Software Used the software for: 6-12 months ### "Taking our product experience to the next level" December 19, 2018 4.0 Understanding our customers use of the product and understanding the problems that they're solving with our product. Pros Two things: (1) the ability to have in-app messaging by using the guides and (2) the usage data that we're able to garner. These two things have helped our team to better understand our customers and to create a superior product experience for them. Cons There are some features that are not fully baked but with some additional boulstering these could become truly superior features. Review Source VR Verified Reviewer Client Success Internet Used the software for: 1-2 years ### "Unbelievable software for tracking user behavior and providing value in app to customers." February 22, 2018 5.0 Pros I love that this software combines both in app notifications for learning management, but also provides great user behavior tracking. Cons It doesn't always seem as easy if you don't have a master set of skills in CSS or HTML. I wish there were some better bridges to do things for less savvy users. Review Source DC David C. Sr. Applications Consultant Marketing and Advertising Used the software for: 2+ years ### "Empowerment made Easy" October 30, 2020 5.0 Fantastic. Customer support has always been outstanding. The application has always been easy to use, but the rate at which new features are released, and the power of those features, has been outstanding. Pros Deploying the software was always pretty easy, but once deployed, it gave us the ability to provide on-line guidance to our user base and dramatically reduce our support efforts. That was important because we are such a small team (3 people) supporting the system and infrastructure. Cons Early on, we had some x-frames issues. That was the only problem we ever had. Reason for choosing Pendo n/a Review Source VR Verified Reviewer Customer Success Manager Information Technology and Services Used the software for: 2+ years ### "Mostly Useful for Customer Behavior Insights" September 10, 2019 4.0 Pros The ability to determine how clients are spending their time is helpful. Cons It can be hard to find a consistent process and use pattern around. Review Source Michael S. Director Product Development Computer Software Used the software for: 6-12 months ### "Great company and product. Has a unique solution and they are adding more to it quickly." April 9, 2018 4.0 Captures usage data and provides an awesome way of doing onboarding guides and in app walk throughs. Pros No tagging required, stores everything. Guides are great. Their customer support is amazing, and they really do listen to feedback. Cons Hard to visualize data or dig into individual user actions. Organizing your data is difficult, and you are limited on how to group things. Just makes it a little bit hard when you have a large application. Review Source RR Rene R. Product Strategist Information Technology and Services Used the software for: 2+ years ### "Critical Info for Product Managers and Leaders" April 19, 2019 4.0 It was easy to instrument our application via a code snippet in the header and we were up and running very quickly. Pros It provides in-depth information about how users are using our software as well as NPS information and guides. Information for newly tagged pages/features is available retroactively even for the time when the tagging took place. Cons The dashboard is great, but lacking the ability to drill into the information. Blacklisted servers still ask users for NPS ratings. Review Source AT Alban T. Ingénieur Animation Used the software for: 6-12 months ### "The software that allows you to understand your products through the customers experiences." February 4, 2023 5.0 Excellent, according to the customers requirements ,my products are of better quality. Pros This particular software has allowed us to have a very large customers database. To understand the need of the customer on the products and services that we offer in order to improve ourselves ,to test the products. Cons Well disigned ,I do not find any problem in this fabulous software for the moment. I enjoy this software without problem. Review Source Similar Products Featured ## Related categories [Customer Journey Mapping Tools](https://www.capterra.com/customer-journey-mapping-tools-software/)[Product Analytics](https://www.capterra.com/product-analytics-software/)[Digital Adoption Platform](https://www.capterra.com/digital-adoption-platform-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.