# Page 6 | Pendo Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 6 - Is Pendo the right Customer Engagement solution for you? Explore 238 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/151951/Pendo-Platform/reviews --- Pendo 4.5 (238) [View alternatives](https://www.capterra.com/p/151951/Pendo-Platform/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 6 - Reviews of Pendo ## Showing most helpful reviews Showing 126-150 of 238 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Senior Director of Professional Services, NA & LATAM Computer Software Used the software for: 2+ years ### "Pendo helps our business" December 14, 2018 4.0 Pros Pendo gives my team insight into metrics that we would not be able to see without it. It really helps us determine adoption from our customers. Cons It can be a bit difficult to use at times but nothing that training cannot help. Review Source VR Verified Reviewer Director of Product Management Computer Software Used the software for: Less than 6 months ### "Pendo allows me to make better decisions and communicate better with my users" April 6, 2018 5.0 Pros Flexibility to slice and dice usage data with segments Easy to create basic banners and guides No license limits on number of users that can login to Pendo to view usage data and guides Cons No multi-language support for guides Segments are powerful but filtering is still difficult because you have to create and save segments for almost everything you want to filter on. I find myself creating basic segments, exporting the data to excel and doing more complex stuff there. API use/integrations are an additional charge Review Source TB Todd B. Product Owner Computer Software Used the software for: 6-12 months ### "Pendo is great" April 22, 2019 5.0 Overall this has been a great experience. I was quickly able to create guides and walkthoughs within our app that have really helped in onboarding new customers. I have also been able to track feature usage and use this info to help drive new features. One thing I really like about this is that Pendo tracks everything automatically. This allows me to retroactively get insights on features regardless of when I decide to track those features. Pros The best part of this software is that it allows me to create guides/walkthroughs and track features without requiring a development effort (other than the single snippet to set up Pendo). This has saved me a lot of time and resources. Cons My biggest complaint is that the interface for customizing the guide center is hard to use and there is limited information on how to customize this. Having said that, they just released a new interface for customizing the guide center. However it does not yet support all the features I need so I am unable to use it. Review Source SS Samantha S. Marketing Manager Education Management Used the software for: 1-2 years ### "Another Way to Communicate with Your Audience" October 10, 2021 4.0 Pros I love using Pendo guides any time we have an announcement or updates so that I can ensure our members are in the know in case they didn't see/read an email. Pendo is pretty easy to use once you learn it and I love the ability to segment your audience as well since we have different membership levels. There are also ways to track user behavior which definitely helps us when it comes to how we market to certain membership levels. Cons For the purposes I use it for, I haven't really experienced anything that I would change this far! Review Source DP Dean P. Principal Product Manager Computer Software Used the software for: 2+ years ### "When you absolutely, positively need it validated overnight!" April 12, 2019 4.0 Pendo's biggest value to me is in its ability to provide me fast turn around of feature adoption. Even if what I'm measuring is precise, it is often enough to let me know if I need to rethink a feature or invest in development dollars to collect additional analytics by some other means. Pros Nearly immediate validation of key ideas. Sizzle, it's so easy, and it means I don't have to burn dev dollars on capturing new metrics. Pendo peeps in Raleigh, always a pleasure to interact with them. Cons Inability in identifying abandonment. Inability to apply multiple tags across one or more features. Reporting needs to be rethought. Review Source OG Oliver G. Customer Success Team Manager Computer Software Used the software for: 1-2 years ### "A tool every SAAS startup should have in their inventory" November 3, 2020 5.0 Pros Being able to easily navigate the data with a clear interface. I personally use guides and the resource center a lot and this has really helped with target coms to users using segments. Cons Guides are great, but more customization is always welcome (Although I appreciate this is possible with the custom sandbox, it's just a little more work) Review Source VR Verified Reviewer Product Manager Computer Software Used the software for: 2+ years ### "Intuitive product, Great for Just-In-Time marketing and announcements" May 3, 2019 5.0 Pros It's very intuitive and the product is constantly improving by adding new features and functionalities! Cons It can sometimes be buggy -- a web app refresh typically does the trick. Review Source JG John G. Web Content Manager Financial Services Used the software for: 2+ years ### "Pendo" April 19, 2019 5.0 love it, it by far one of the most value tools I use for my work. Pros integration with other platforms and ability to captures PDF click stats Cons with there was a way to track webite search results. Review Source SB Stacey B. Customer Support Manager Consumer Services Used the software for: 2+ years ### "Pendo helps us stay in touch with and understand our customers" May 5, 2022 5.0 Pros Useful integrations. Fairly easy to use. Cons Takes a bit of time to familiarize yourself with the platform, but after it's intuitive. Review Source DF Dana F. DIrector, Product Management Information Technology and Services Used the software for: 1-2 years ### "Pendo Fan" October 30, 2020 4.0 Overall, very pleased with how quickly you can gain insights about how your products are being utilized. Pros Great product for Product Managers to track usage and solicit feedback. Has definitely helped gain valuable insights into how clients are using our products. Cons Setting up guides is extremely time consuming and very laborious. Review Source VR Victor R. Product Experience Manager Education Management Used the software for: 2+ years ### "Great analytics" November 4, 2020 5.0 This is great and assists in our software's everyday use. Pros Great analytics and pop up creatability that makes for tracking Cons The software is great and I have no issues Review Source CB Christine B. Client Relationship Manager Information Technology and Services Used the software for: 1-2 years ### "Great Product" April 12, 2019 4.0 I'm on the client relations side or our company and can get insight into how our users feel about our product. The product managers use Pendo for deeper observation into how our users are using our product. Pros I can set something up like NPS, and let the software do the rest. Cons I don't really like the new interface. I had more flexibility with the old. Review Source VR Verified Reviewer Product & Operations Manager Information Technology and Services Used the software for: 6-12 months ### "Pendo.io Review" December 13, 2019 5.0 It's a great tool for improving feature adoption and feature analysis. I think we'll utilize it more and realize additional benefits in the future. Pros Started seeing results improving feature adoption with help of Pendo. As a Product Manager, I've tried different tools and techniques in past, but Pendo showed the best results so far. It makes me happy. Cons I was stuck setting up the flows several times and couldn't figure it out until I reached out to support. A room for UX improvement! Review Source VR Verified Reviewer Product Analyst Hospital & Health Care Used the software for: 6-12 months ### "Excited for the continued growth" August 6, 2019 4.0 Pros The product is extremely user-friendly once you get the chance to dive into it, with plenty of helpful articles to help you get the most out of the product. For me I really enjoy the amount of exporting you can do within the software, allowing you to quickly show other teams within your company the information you have been analyzing. Cons I would love if they allowed paths to be exportable like they do tunnels. Review Source Imaan V. Product Marketing Specialist Marketing and Advertising Used the software for: 1-2 years ### "Great product, but requires customization" November 2, 2020 5.0 Great experience overall! I would be happy to use Pendo at other companies and refer it to others. Pros I love the ability to create guides and custom messaging for each of our customer segments. Cons To some extent, you need to know how to code in order to use the software effectively. Review Source PL Patrick L. Product Owner Computer Software Used the software for: 6-12 months ### "A must" November 4, 2020 5.0 Overall a great experience. Customer support is always there when you need them and the insight you gain from the data is invaluable. Pros Integration has been very easy and once it's up and running it's basically code-free, which means that it's easy to set-up onboarding guides without the need for our development team to get involved. Cons The reporting of the guide performance could go a little bit deeper, and the segmentation of guides could be improved for guide retargeting. Review Source Keith B. Marketing Manager, Demand Generation Computer Software Used the software for: 6-12 months ### "Can be Effective if Used Correctly" April 21, 2019 4.0 Pros Does exactly what it says it does - great for tutorials and pushing users through the platform. Cons The reporting is really not user-friendly or organized well for the end user. You essentially have to export and do it yourself. The need to make sure you have a good design to make this platform work for you. Having used a platform like Appcues previously, I don't think i would choose Pendo (personally). Review Source VR Verified Reviewer Director of Customer Success Computer Software Used the software for: 1-2 years ### "Intuitive, powerful platform " March 12, 2019 5.0 Pros \-Easy to use and navigate yourself - I've never had training and use it daily -Visually appealing, strong UI design -Powerful features -- NPS, customizable guides, widgets, etc. Cons \-Customer support team is great, but not proactive; I only hear from them when it's time for renewal Review Source VR Verified Reviewer VP of Product Internet Used the software for: 1-2 years ### "Excellent user analytics tool" April 30, 2019 5.0 We're able to solve multiple business problems with Pendo. A couple examples are 1) guidance on how users navigate our site so that we can make the most effective changes in our upcoming site redesign, and 2) being able to do an NPS survey in-app so that we can start tracking our score over time. Pros I like that user data is tracked automatically, even if I haven't tagged it. This means that six months from now I can come up with a new question to answer, add the tags, and have all the historical information ready right away. Cons Some pages can be tough to tag when the matching rules aren't specific enough. It would be great to be able to exclude certain patterns so that pages can be distinct. Review Source Matt B. Customer Success Architect Computer Software Used the software for: 6-12 months ### "Insights to customer usage" December 14, 2018 5.0 Pros As a customer facing employee to our software customers, the data that Pendo provides is extremely powerful, to help us guide customers in better ways to leverage our platform for their business needs. Cons No complaints! Pendo helps guide our Product Mgt teams when enhancing our platform and helps customer facing teams in analyzing usage trends and addressing adoption challenges. Review Source RH Ryan H. Technical Specialist Information Technology and Services Used the software for: 1-2 years ### "Great product!" November 4, 2020 5.0 Pros Easy to track our customers' usage and make sure they are taking full advantage of our programs. It's also great to be able to make quick, easy announcement for our customers to see Cons Honestly can't think of any. Pendo has been great to use and work with Review Source BV Brian V. Software Engineer Government Relations Used the software for: 1-2 years ### "A great analytics tool" October 30, 2020 5.0 Very good experience. They are always their to help with issues, provide best practices and more. Pros We can finally see how our products are being used. Cons Setup for an Angular application was a little difficult. Reason for choosing Pendo NA - I was not involved in the selection process. Review Source BG Brittany G. Sr. Technical Product Manager Computer Software Used the software for: 2+ years ### "Solid platform " February 18, 2021 5.0 Pendo is a solid platform for any medium-enterprise company. Pros If you're in a medium to enterprise size organization, it's required. I've relied on Pendo for mobile products, as well as web applications and it's a solid investment every time. Cons Can be difficult to understand how mobile subscription works outside of your main web application. You would need a lot of support to make sure it's up and running on both, and tracking the right data. Review Source VR Verified Reviewer Senior Portfolio Analyst Computer Software Used the software for: 6-12 months ### "Good digital adoption platform option" March 26, 2019 4.0 Overall, we are still evaluating but are getting value from the analytics and the messaging features. Pros Pendo gives you a quick look at how your software is being used. One feature we like is the in-app messaging. Now, instead of relying on low email open rates, we can reach all logged in users. Cons The web and mobile versions are very different. The web is great but the mobile lacks some of the power features. Review Source VR Verified Reviewer Client Success Operations & Training Director Internet Used the software for: 6-12 months ### "Solid platform" April 30, 2019 4.0 Pros The use case of tagging pages to allow counting of my company's Data Platform pages has been tremendously helpful. The reporting feature is straight forward and I'm able to run any of my template reports in seconds. Cons NPS feature could use a bit of updating, but, to be fair, I believe the version I was using may have been in beta at the time. Review Source Similar Products Featured ## Related categories [Customer Journey Mapping Tools](https://www.capterra.com/customer-journey-mapping-tools-software/)[Product Analytics](https://www.capterra.com/product-analytics-software/)[Digital Adoption Platform](https://www.capterra.com/digital-adoption-platform-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.