# Page 7 | Pendo Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 7 - Is Pendo the right Customer Engagement solution for you? Explore 238 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/151951/Pendo-Platform/reviews --- Pendo 4.5 (238) [View alternatives](https://www.capterra.com/p/151951/Pendo-Platform/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 7 - Reviews of Pendo ## Showing most helpful reviews Showing 151-175 of 238 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Daniel S. Senior Software Engineer Computer Software Used the software for: Less than 6 months ### "Pendo is one of the better SaaS softwares that I've ever used" July 16, 2018 5.0 Pros The amount of value that this software has delivered my organization is incredibly impressive. We have at least 5 internal organizations (marketing, support, product management, UI/UX, engineering) that have all benefited from this software. Cons So far I have nothing negative to say about this software over the 3 months that I've been using it. Review Source SK Sonal K. Product Owner Financial Services Used the software for: 6-12 months ### "Great Customer Service!!!" November 9, 2020 5.0 Pendo's customer support team is excellent! They are quick and always so helpful. They take our feedback very seriously and make us feel valued. Pros I like that it empowers Product people and reduces dependency on developers Cons Tagging needs to support "has" CSS selector. This would be a HUGE help in improving tagging efficiency Reason for choosing Pendo Pendo empowers Product people and involves minimal tech work Review Source MF Mike F. Senior Product Manager Information Technology and Services Used the software for: 2+ years ### "Pendo - Product Management for Product Managers" December 14, 2018 4.0 \- User Access and frequency of access to catch sleeping dogs before they sleep - Release Notification - Help - New Feature walk thru - NPS - Re engagement Strategies Pros Pendo is a great tool for looking at how your users are navigating your products. It gives you analytic insight to design and implement products your clients will not only like, but actually use. The addition of the in-product guides and NPS allow you to communicate with your users in a meaningful way without disrupting their normal workflow. Cons Feature reach but sometimes function poor. Work should be put in place for admin users to get more ease of use. Review Source RK Roger K. Customer Success Manager Information Technology and Services Used the software for: 1-2 years ### "Very useful for providing in-app guides and messages for our SaaS users" October 30, 2020 4.0 It's not always the easiest to use, and it hasn't always been able to do what we've wanted, but it has been very helpful on multiple occasions to be able to provide custom messaging based on the customer's needs for in-app messages. It's also a great way to highlight and train users on how to use new features. Pros Very customizable to provide in-app messaging, guides, walkthroughs etc. to all users, or specific types of users, and to have them triggered on a per company or per user basis, or when users perform a certain action. I like that we can add the messaging without having to go to engineering to hard code it into the page. Cons I'd like a bit more control over how many times it shows to a user and or when it shows. It currently can have a trigger of "first time the user logs in" etc, but I'd like to have the more flexibility to specify exactly how many times they see it. Example: User see's it \_\_\_ times with at least \_\_\_ days between exposures. Review Source VR Verified Reviewer Senior Success Manager Online Media Used the software for: 2+ years ### "Pendo.io" December 28, 2018 5.0 Pros As a Customer Success manager I love using software like Pendo that allows me to get quick insights into product adoption and usage. Its easy to use and can be configured to our product. Cons Honestly my company's operations team just needs to do a little more configuration. I feel the software has what is needed to get me the info I need. Review Source VR Verified Reviewer Consultant & Executive Recruiter Computer Software Used the software for: 1-2 years ### "Pendo takes product analytics and guides out of the hands of engineering." December 6, 2018 5.0 Good company. Glad we have Pendo. Pros Pendo takes product analytics and guides out of the hands of engineering. Cons Wish they had better analytics calculations Review Source VR Verified Reviewer CSM Computer Software Used the software for: 6-12 months ### "gives my team more data than we know how to use!" November 4, 2020 5.0 Pros I love how you can tag a feature to track its usage and see historical data as well. Cons NPS results cannot be adjusted, if someone mistakenly provides a detractor review there is no way to delete or adjust the number. Review Source Darrell "Jeremy" F. Cofounder and CTO Used the software for: 6-12 months ### "Pendo is a great tool for tracking conversions!" December 5, 2017 5.0 Pros The tool allows me to segment my entire set of users across a number of dimensions, and even allows me to create my own. Cons There are a few features that are nonintuitive. It took some time to understand that a "blacklist" is actually a way of filtering users from the pendo results. Review Source VR Verified Reviewer Product Operations Intern Computer Software Used the software for: Less than 6 months ### "Useful and Improving" January 4, 2019 4.0 Pendo helps us understand our customers better. Pros Pendo gives insight to many things that most software doesn't. Tracking features, pages, and users is very easy. Cons Pendo, at times, can be slow for big applications. This being said, there have been good improvements in this area recently. Review Source WG Wendy G. Director Computer Software Used the software for: 1-2 years ### "Amazing tool" March 30, 2020 4.0 I have been able to collect information about customers to help make product decisions and to troubleshoot. I have also been able to deliver updated informational guides to customers, whereas before we relied on emails that could easily be lost or outdated when referenced far in the future. Pros Pendo has so much data and is always giving new ways to evaluate it. Their guides tool helps us quickly and easily deliver information to our customers. Cons Feature-level tagging can be tricky if you do not have a more technicial background, but I am usually able to manage. Review Source VR Verified Reviewer Product Manager Computer Software Used the software for: 6-12 months ### "Overall great experience" November 9, 2020 4.0 Pros Ease of implementation, fast response from support and great customer success manager who is proactive and helps us plan ahead for next steps. Cons There's definitely room for improvement on some of the reporting features and ability to view and filter by groups. Review Source MS Mauricio S. Product Manager Computer Networking Used the software for: 2+ years ### "Pendo enables data driven decisions" March 30, 2020 5.0 Pros Pendo allows us to collect massive amounts of data on how our customers are using our products. This allows us in turn to use this data to make good data driven decisions on not only our road map, but it is enables us to connect with our customers in a way we never have before. Cons There are always features you wish a platform had. Review Source Kaila A. Application Services Specialist Computer Software Used the software for: Less than 6 months ### "Know your clients! " September 19, 2019 5.0 Pros I love the analytic features - it is helping identify healthy and unhealthy clients. It is also helping our Product team become more aware of how to prioritize initiatives. Cons Onboarding and Implementation process - We could have used more guidance. Review Source LJ Lacey J. Sr. Customer Success Manager Computer Software Used the software for: 1-2 years ### "Pendo Review" October 30, 2020 5.0 Pros I started using the software after it was already implemented, and it wasn't very hard to pick up. We rely on it for a lot of Customer Success processes, such as Support Tickets, NPS Surveys, and more and I pull a lot of account data from Pendo. Cons Sometimes I cannot remember off of the top of my head where to find the data that I need, and I'll have to refer to my original notes when I was learning. I think the UX could be a little better, but I never feel completely lost. Review Source AB Aniket B. Founder Computer Software Used the software for: 6-12 months ### "A great tool to refine product engagement " October 7, 2021 5.0 Pros We use Pendo for user onboarding and it's worked like a charm. It's super easy to implement and define which users to target. Cons Nothing I can think of at the moment. It's worked perfectly during the duration we have used it. Alternatives considered [Intercom](https://www.capterra.com/p/134347/Intercom/) Review Source VR Verified Reviewer Product Manager Hospital & Health Care Used the software for: 1-2 years ### "Great PM Tool " April 30, 2019 4.0 Overall, the customer support has been great! There have been few bugs that are not resolved in a timely manner, but they are small, so that is understandable. Pros The best part of Pendo is the ability to create funnels to see what steps are most commonly taken to get to to a location in the portal. Also being able to retro track after tagging features is awesome! Cons I have a hard time figuring out how to make groups. If there were quick how-to guides easily accessible, that would be great! Review Source VR Verified Reviewer Customer Success Associate Education Management Used the software for: I used a free trial ### "Awesome Customer Service Team" January 5, 2019 4.0 Pros \-Amazing customer service!! -Definitely seems to be up and coming in the walkthrough platform realm Cons \-Too expensive compared to companies that can offer the same for less or close to the same for a lot less Review Source SM Sarah M. Customer Success Manager E-Learning Used the software for: 6-12 months ### "Pendo review from Sarah McCaldon" November 2, 2020 4.0 Pros very simple and straight forward to use. I use Pendo on a daily basis to get a very quick snap shot of how my customers are using our platform. Cons Have not found any yet, I feel there is a lot more to explore which I look forward to learning more Review Source SS Stuart S. Data Analyst Information Technology and Services Used the software for: 1-2 years ### "Responsive and Solution-Oriented Customer Support" May 9, 2019 5.0 Excellent. It is meeting all our needs for tracking user behavior. Pros Tagging pages and features is straightforward and does not require IT support Customer support, when questions arise, is excellent. Everyone really tries to help. Reporting isn't overlying complex and fairly easy to manipulate Cons Reporting is also likely the con. Sometimes is difficult or impossible to get the view that I want without creating new reporting segments, etc. Review Source VR Verified Reviewer Technical Writer Computer Software Used the software for: 1-2 years ### "Great platform for communicating with clients through your app" May 7, 2019 4.0 Pros Pendo provides great tooling for analyzing every aspect of how your customers use your product on almost every level. It also provides a great path for communicating to your clients through in-app help and new feature messaging without needing to code them directly into your own program. Cons Perhaps the only, current con of Pendo is their growth has left them understaffed to handle that growth. Hopefully, this adjusts. Review Source VR Verified Reviewer UX Researcher Computer Software Used the software for: 6-12 months ### "New way to look at our product" May 3, 2019 4.0 Pros There's depth to the functionality without a lot of complexity so you can make progress and find insights quickly after onboarding. Cons They're introducing new features often which makes it difficult to keep up at times. Review Source CB Claudio B. senior developer Information Technology and Services Used the software for: 6-12 months ### "a good way to understand your users patterns" September 10, 2018 4.0 Pros as an engineers i didn't have to step in and customize stuff to give a good access to everyone else to it's informations. it shows a great deal of useful informations and can help your businness a lot in understanding what should your next stes be in your roadmap Cons tagging each page was a boring task. also it's weird how some data is extremely detailed and some other stuff is shown in a too simplicistic way Review Source VR Verified Reviewer QA Engineer III Computer Software Used the software for: 1-2 years ### "Pendo is a Fantastic Tool!" December 18, 2018 5.0 We switched to Pendo from Google Analytics and while I didn't deal much with Google Anayltics, the word is that Pendo has been much easier and allows for better tracking across our entire product. Pros The ease of tracking where most of the user traffic is and being able to track clicks The ease of collecting feedback about certain features in our product Cons Figuring out how to set things up is a little confusing. Review Source CV Chase V. Strategic Leadee Higher Education Used the software for: 1-2 years ### "Pendo does help" November 13, 2020 4.0 It’s been illuminating! Pros I like that Pendo allows me to find real time insights to help drive discussions for the area of business I oversee. Without some of the details Pendo provides, I’d be less advantaged to drive results on my own. Cons You have to know just what to click and how to get the results if you’re going to be successful. Not overall a bad thing - but it does require some learning to see value. Review Source CK Cory K. Product Marketing Manager Sports Used the software for: Less than 6 months ### "The one stop solution for your product team" January 6, 2020 5.0 Pros From the minute you install Pendo it is tracking data. This allows you to view that data a year down the road. This is extremely helpful because as our product grows we need to be able to view info that wasn't as important when we first started. This allows us to view all that data that has been collected and see what our users have been doing. It is extremely powerful. Cons On the in-app messaging side they still have some areas they need to catch up to be as powerful as other companies, but they continue to update and enhance this side of the product. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.