# Page 8 | Pendo Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 8 - Is Pendo the right Customer Engagement solution for you? Explore 238 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/151951/Pendo-Platform/reviews --- Pendo 4.5 (238) [View alternatives](https://www.capterra.com/p/151951/Pendo-Platform/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 8 - Reviews of Pendo ## Showing most helpful reviews Showing 176-200 of 238 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use LL Lindsay L. CSM Computer Software Used the software for: 2+ years ### "Pendo Review " May 3, 2019 4.0 Pros I love that Pendo tells me exactly what my clients are under utilizing in our software so I can consult with them to drive more upgrades, cross selling etc. Cons I don't like how it's hard to easily update segments from salesforce Review Source CK Christopher K. Product Owner Computer Software Used the software for: Less than 6 months ### "Awesome and Powerful: so much to learn" November 9, 2020 4.0 Mainly customer behaviour and how our users actually use the product Pros It records all the data from the point of installation so that you can review changes in behaviour when implementing new features or if you think u\[p new questions the data is all there .: Brilliant Great support and documentation. Cons Like all truly powerful there is a learning curve. That said you can get useful insights from day one and then build up your knowledge as the question are more involved. Review Source JC Joe C. CTO Computer Software Used the software for: 2+ years ### "Excellent Analytics" April 30, 2019 5.0 Pros It is very easy to integrate and a non-technical person can easily administer the solution with visual tagging and the good UI. Cons The price. It is a very good product that provides a great deal of value, but it is expensive. Review Source Ryan C. Front End Developer Computer Software Used the software for: I used a free trial ### "I like Pendo, probably could use some training" December 14, 2018 4.0 It has been good. I don't use it often, but I'm impressed by the power of it. It feels like it has a pretty robust API, but I haven't interfaced with it yet. I would like to see a more intuitive UI around building guides and templates. Pros I like that it is easy to use, if you can find what you need. Again, it may just require some training on my part. It looks really good. For an analytics and feedback tool, it looks great. I also like that we can create content for capturing feedback in our app without having to build additional tooling and components. It saves us a lot of work. Cons It isn't intuitive out of the box. Again, with a little training it isn't hard to navigate, but it's a bit intimidating to come in and get stuff done. For example, when trying to create a guide template I have to go to global settings to set up the template. It doesn't feel like that is where it should go. Review Source IB Ike B. Product Marketing Manager Information Technology and Services Used the software for: 6-12 months ### "Shop around" April 17, 2017 1.0 I've used Pendo a couple times over the period of roughly a year. Both of the time that we tried to deploy an NPS survey on our product we had some significant bugs. The first, we had a Opt Out list that some of our admins requested to be on (they didn't want to receive the survey). Pendo experienced a bug in which our survey in fact was seen by some of those accounts. This most recent time I've run across some significant bugs and pretty fundamental considerations in UI. Take for instance that Pendo provides no help in the UI to help guide you in whether you are actually selecting the right account to pool into a segment to target or exclude. You have to pretty much get the account character for character exact to how Pendo has in the system. When I try to export the list of accounts from Pendo, modify the list to remove or add accounts and reimport, Pendo fails on any accounts that have a comma in the title (like Company, LLC or Org, Inc.). Also our survey just decided to not appear out of the blue. Luckily I've jumped in to check our survey frequently and discovered this was the case. I can't be confident that when I deploy something to our end users that Pendo will behave appropriately. Consider another solution with better history and size. Pros The UI is modern and appealing Cons The software is inconsistent, buggy and unpredictable. Review Source GB Guilherme B. Senior Product Designer Information Technology and Services Used the software for: 1-2 years ### "Good tool" April 30, 2019 4.0 Pros Definitely the guides - detaching guides (tooltips, lightboxes, banners, etc...) from the actual code base takes a lot of the informational burden off of engineering and allow for non technical people to promote in app features and communicating with customers. Cons The funnels and path ares not clear yet. Also, dashboard customization needs a bit more love. Review Source TW Trae W. UX/Product Researcher Information Technology and Services Used the software for: 1-2 years ### "A year of Pendo" December 15, 2018 3.0 Pros Tagging the features in app was confusing at first but has been a game changer in the long run. Cons No control over the data visibility can be frustrating to use any of the reporting they build for you. Review Source JK Jon K. Product Owner Computer Software Used the software for: 6-12 months ### "Great user engagement tool" March 14, 2019 5.0 Pros The ability to tie rich analytic data with providing targeted content to users. Cons Some of the guide building tools could use some polish. Review Source hS holly S. Customer Success Manager Computer Software Used the software for: 6-12 months ### "Review of Pendo Functionality" November 4, 2020 5.0 Generally really positive Pros Generally I really like the insights Pendo can show you in terms of the usage of your clients and trends. It is easy to create reports and export these. Cons It would be great to be able to compare two aspects and create percentage usage in relation to several features - ie for us how many people view compared to search. I also sometimes find it confusing to understand how to use so having clearer guides on what we can use it for would be great. Review Source VR Verified Reviewer Apps and Integrations Information Technology and Services Used the software for: Less than 6 months ### "awesome easy to use analytics" April 21, 2018 5.0 Pros extremely easy to setup and get meaningful information immediately. I like that you don't need development to tag features the way you need it we use it everyday to keep track of how our users are using our platform the "guides" features is also very useful to offer in-app messaging and help Cons Maybe some kind of AI or comparison with other Saas platform would be great to give some further insights. Tthe heatmap could also be a bit more user friendly. Review Source VR Verified Reviewer Director Of Product Design Computer Software Used the software for: 1-2 years ### "Great tool to understand user flows and create guided onboarding. " January 25, 2019 5.0 Pros It helps the team take data-informed decisions by understanding how users are navigating within the application. Also, it is a great tool to create personalised guides to help onboard new users. Cons There is really nothing that I hate about Pendo. Review Source VR Verified Reviewer Director, Product Marketing Computer Software Used the software for: 6-12 months ### "Great way to handle in-app messaging and track usage" August 22, 2019 5.0 Very good! The team has been great and it's been extremely useful with great, granular data. Pros Pendo allows us to monitor how well our software is being adopted so that we can create a faster path to success for our customers. I can also allow us to place pop-up message in our app directed to our customers. Cons It hasn't been super simple to port their data out to other platforms. At least not at a granular level. Review Source SN Setareh N. Product Owner Computer Software Used the software for: 1-2 years ### "Great Tool and Easy to Use!" April 24, 2019 4.0 Pros Easy to use Guide set up, being customizable, reports, good behavioural reports. Cons I am seeing some gaps that would be great to see them addressed. It has been over a year that we discussed those feature requests. I would like to see some movements there. Review Source JM Jaime M. CSM Computer Software Used the software for: 6-12 months ### "Jaime's Review on Pendo " November 4, 2020 4.0 Pros Being able to see very specific usage stats on clients such as number of clicks vs downloads Guides - show people what to do Guides - building these in real-time (if something goes down on the platform can push out a message to all users) Cons Functionalities and navigation around the platform. I was confident about using it before but feel like things are easy to forget when haven't used it for a while. Review Source JN Jacob N. Customer Success Representative Mental Health Care Used the software for: Less than 6 months ### "Pendo: almost but not quite" December 12, 2018 2.0 The analytic tools are great when they work. However, I often feel that I can't trust the data as it stands. It seems that the data does not always accurately reflect what we are targeting for. I admit, much of this could be user error, though in comparison to other services, pendo isn't as user friendly. I just don't feel confident that any action I take on pendo will work as intended. Pros I think the customer service is friendly and the conversations with the staff have been pleasant. Cons Currently, I don't find it reliable. Guides often glitch up, certain things that are possible with other services aren't with pendo and I also find the analytic capabilities to be unreliable. Review Source CM Casey M. Senior Product Manager Computer Software Used the software for: 2+ years ### "Good Product with a bit of a learning curve" January 9, 2019 3.0 Pendo has helped us look at what kind of devices and browsers are users are using to access our application. I'm not sure we're getting the full benefit of it, but we're working on it. Pros Really like the analytics around device usage and the graphical reports. Cons Not all that intuitive to navigate without a bit a of training. We also have found it somewhat solo. Review Source BC Brandie C. Product Manager Online Media Used the software for: 1-2 years ### "Changed our ways!" December 12, 2019 5.0 We are able to have more insight to what our customers are doing within our database. Pros That we could administer tests without pulling in a dev. Cons It takes some time to get the hang of Pendo and learn all of the features and how they all connect to each other. Review Source VR Verified Reviewer Associate UX Designer Computer Software Used the software for: 6-12 months ### "Huge learning curve" December 17, 2018 3.0 Pros I like the heatmap and the ability to collect surveys through Pendo. Cons It is very difficult to learn how to properly use Pendo. I have gone in and tagged a bunch of features for the heatmap only to realize, 2 hours later, that I had tagged it wrong. I think translating tech jargon (the things I'm tagging) into user friendly language would be awesome. Review Source CB Craig B. Principal Developer Insurance Used the software for: 1-2 years ### "My review of Pendo" April 12, 2019 4.0 We have been able to gain additional feedback and highlight new features to our users quickly and relatively easily. Pros The ability to highlight new features The ability to ask for feedback The ability to assess the impact of additional help The dashboards and reporting are useful Cons The lack of A/B testing facilities can I release a walkthrough to a percentage of our user base? The difficulties with selectors when designing walkthroughs The issues with the designer when putting together messages (randomly puts in new lines) A way to export data in to other systems to work with other data sources Review Source BD Byron D. Director of Operations Computer Software Used the software for: 6-12 months ### "Amazing for Insights" May 1, 2019 5.0 Pros If you want to understand how customers experience your software, this is a great tool for the job. For us, we've LOVED the insights we've gained by the individual customer and the ability to identify and focus on any current challenges. Cons For a robust tool, it comes at a robust price. It does quite a bit and we've definitely seen a return on the investment, but it isn't free. Review Source SC Stephen C. Product Manager E-Learning Used the software for: 1-2 years ### "Holy grail for qualitative customer feedback" November 4, 2020 5.0 Pros I use Pendo for in-app notifications pretty much all the time, and I check in on NPS and satisfaction surveys every week here. Cons The campaign creation process is a bit unintuitive at first, but I've gotten the hang of it. Review Source VR Verified Reviewer UX Researcher Information Technology and Services Used the software for: 6-12 months ### "Great product with a wide range of functionality" April 30, 2019 5.0 Pros I love how versatile Pendo is. I'm constantly discovering new features and uses, and various teams keep coming to me to uncover new ways to use the platform. Cons I'd appreciate a little more guidance around how best to use the tool. I'm often searching and discovering functionality, but it would be really helpful if the had common use cases for the various tools/features. Review Source MY Marina Y. Director, UX and Design Design Used the software for: 2+ years ### "Great for enabling non-engineers to make guides and messages inside our product." September 7, 2017 4.0 Pros I am not an engineer but I can make content appear in my product without having to bother engineers. Cons The UX is a bit complicated, managing templates is confusing. Customer service is not very proactive about giving us trainings and offering help. Review Source JW Jason W. UX Design Strategist Financial Services Used the software for: 1-2 years ### "Amazing flexibility and insight" November 27, 2018 5.0 The support staff is amazing. Easy to work with and available when we need them to answer questions. Pros Pendo's ability to track all events regardless of our employees tagging them makes it extremely powerful if you don't have a dedicated analytics teams thinking about all of the possibilities in a complex web application. Cons Analytic feature set is a bit behind some of the leaders but I see Pendo catching up soon. Review Source VR Victoria R. Customer Success Manager Information Technology and Services Used the software for: 6-12 months ### "Great Stats!" November 4, 2020 5.0 Brilliant - after having a training session with our internal advocate for Pendo I found it extremely useful. My clients love the data you guys provide! Not only this it makes my job a lot easier on tracking what is going on with clients daily,weekly and monthly! Pros I love how we can gather really insightful stats for our clients in a few seconds. Cons Some of the features are tricky to get your head round Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.