# Page 9 | Pendo Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 9 - Is Pendo the right Customer Engagement solution for you? Explore 238 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/151951/Pendo-Platform/reviews --- Pendo 4.5 (238) [View alternatives](https://www.capterra.com/p/151951/Pendo-Platform/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 9 - Reviews of Pendo ## Showing most helpful reviews Showing 201-225 of 238 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use H(D Hilary (Seal) D. Sr. CSM Marketing and Advertising Used the software for: 1-2 years ### "Pendo review" May 13, 2019 4.0 Nothing to complain about. Our whole team uses it religiously when speaking to customers about usage Pros The ability to see how much customers are using our platform Cons some of the features aren't totally intuitive Review Source VR Verified Reviewer Advanced App Engineering Specialist Used the software for: Less than 6 months ### "Good app to track your user's usage" March 16, 2018 4.0 Pros It stores what users do in your app. You can configure actions as well as define warnings that will be displayed as a popup in the app. Useful to communicate efficiently with your users. Cons The navigation in their dashboard to gather info about a user can be confusing. The is some learning curve. Review Source JL Justin L. Technical Writer Internet Used the software for: 6-12 months ### "Justin's review" April 30, 2019 3.0 Pros The retroactive analytics feature is very useful to look back on features we forgot to tag. I also like how easy it is to deploy guides and tool tips. Cons This might just be a problem on our side, but tagging elements doesn't seem to work as well on single page apps. We're having issues with it catching clicks on certain elements. Review Source GM Gloribel M. Product Marketing Marketing and Advertising Used the software for: 1-2 years ### "Pendo provides a view into our customer's usage! " December 18, 2018 5.0 Pros Pendo has an amazing support team that provides any help needed. Pendo itself has provided us with the ability to see where our customers are spending most of their time on our platform. We are able to engage directly with our customers with Pendo Lightboxes. Cons Permissions need a bit of a revamp. And an increase in the number of dashboards you can create. Review Source BA Bar A. Product Manager Marketing and Advertising Used the software for: 1-2 years ### "Great features but need to work out the kinks" November 4, 2020 4.0 Pros Data is saved so you don't have to worry about tagging all your features upfront. Cons Very buggy. You need to launch the designer several times in order to work. Review Source KK Kristian K. Product Analyst Transportation/Trucking/Railroad Used the software for: Less than 6 months ### "Pendo Review" April 12, 2019 5.0 Great product, would recommend. Brilliant staff and support. Pros Very simple to use, impressive default charts/metrics with the option to dig deeper if you know what you are looking to get out of the product. Cons All issues with Pendo have been related to their support of old technology and old product architecture on our behalf. Review Source LR Leighann R. AE Biotechnology Used the software for: Less than 6 months ### "I use Pendo everyday! " March 5, 2019 5.0 Pros Pendo gives me great insight into how our end users are doing. It helps us measure adoption and usefuless of features. Having a way to measure engagement also lets our customers know that we are committed to their investment. Cons It can be hard to find the license and run reports that I can send to customers Review Source VR Verified Reviewer Software Engineer Intern Information Technology and Services Used the software for: I used a free trial ### "Awesome customer feedback portal" July 26, 2019 4.0 Best software! Pros This portal provides and enables the user to give feedback about the software and services that provide. It also helps in increasing engagement of the user and create our product awareness. Cons I am a moderate user of this software, so I did not find any issues. Review Source JT Josh T. Principal Product Manager Marketing and Advertising Used the software for: Less than 6 months ### "Putting all the pieces together in your product stack" March 29, 2019 4.0 Pros Ties all of our data back to the customer. Allows us to learn what features are driving customer sentiment up or down, and gives us an immediate way to improve the on-boarding experience for new users. Cons There's a non-trivial amount of fiddling to get things to look and feel right with the guides. Review Source VR Verified Reviewer Product Marketing Manager Information Technology and Services Used the software for: 6-12 months ### "Great tool to learn more about your users" April 30, 2019 4.0 Pros Pendo is a great software to track and tag usage in your account. Cons Pendo doesn't make it easy to do advanced things like showing a guide on different pages in the app or tracking link clicks associated with a guide. There typically is a workaround that involves CSS or Javascript. Review Source FK Ferial K. Customer Success Associate Consumer Services Used the software for: 1-2 years ### "Pendo" November 4, 2020 4.0 Pros I like guides, announcements, and the NPS scoring. Cons When building pop-ups and guides it is very glitchy. Review Source SH Sarah H. CSM Computer Software Used the software for: Less than 6 months ### "No complaints" August 22, 2019 4.0 Pros I get great insight into customer usage of our software. It can be almost as granular as you would like. Cons I haven't run into any issues with Pendo. I wasn't involved in the implementation, but since they have rolled it out to our team, it has been fantastic. Review Source VR Verified Reviewer Digital Marketing Specialist Internet Used the software for: 1-2 years ### "Pendo Analytics in Marketing" July 18, 2019 5.0 Pros Our Client Success team has been using Pendo daily for a few years now, but recently we have used it for client marketing purposes, as well as gaining some insights into how to market to prospects. Cons There is nothing I do not like about this software. Review Source VR Verified Reviewer Product Manager Computer Software Used the software for: 6-12 months ### "Pendo Review" April 12, 2019 4.0 Pros The ability to get metrics retroactively has helped tremendously when we launch a new feature but forget to tag it via pendo for a few weeks. Cons I haven't figured out the user paths yet and the workflow looks too complex to learn quickly. Review Source VR Verified Reviewer Software Trainer Financial Services Used the software for: 6-12 months ### "User engagement made easy" May 7, 2019 4.0 As a software trainer and an overall proponent for improving UX, there is a lot of value for making information more accessible, providing walkthrough guides for new users, and analyzing utilization rates across the product. In general, I have found Pendo to be a value add for our product, and I am excited to explore and integrate its features further into what we do. Pros The ability to engage users in the product with several different features is really ideal. Users don't have to leave the site to get information they need or information we want them to have/know. Cons I wish there were more details/instructions on how to build reports for analytics. Review Source VR Verified Reviewer Account Manager Computer Software Used the software for: 6-12 months ### "Pendo - Analytics for your AP" December 14, 2018 4.0 Very professional Pros Like the historical data, the graphing, ease of use of the navigation Cons the modules required hookup by the developers (or at least that was what I was told) Review Source VR Verified Reviewer Senior UX Designer Information Services Used the software for: Less than 6 months ### "Pendo Review" April 22, 2019 5.0 Overall, I am very happy with it and I love the analytics which is my favorite feature of pendo. Pros I like the ability to make onboarding tooltips and tours for new users Cons I feel some features are missing when compared to Intercom Review Source MR Matt R. Lead UX Architect Information Technology and Services Used the software for: 6-12 months ### "Great Tool and Great Customer Experience" April 4, 2019 5.0 Pros Ease of use of the tool and focus on user experience while still providing the analytics and user adoption features I was looking for. Cons there is no ability to customize the data visualizations (charts) Review Source VR Verified Reviewer Digital Marketing Intern Computer Software Used the software for: Less than 6 months ### "Good tool for data collection and analyzation " April 21, 2020 5.0 So far I've had positive experiences with Pendo and will continue to use it in the future. Pros What I like most about Pendo is it's functionality. You can track consumer usage, where they click, how often they visit specific pages, etc. and all sorts of other things. It's been a great tool to gather data in order to back product initiatives. Cons It can be tricky to get a hang of using Pendo at first because of all that it has to offer but there are plenty of help resources to guide you as you're getting started. Review Source NM Nafiz M. UX Designer Information Technology and Services Used the software for: 6-12 months ### "Great UX" May 3, 2019 5.0 Pros love the ux of pendo and the ease being able to understand how to use the product Cons needs a few more features for example being able to filter by browser type Review Source VR Verified Reviewer Senior Software Engineer Computer Software Used the software for: 6-12 months ### "Ease of use" January 3, 2019 4.0 Customer support is fast and helpful. Pros It is easy to add a new info navigation. Cons Doing custom work makes it a little difficult. Review Source VR Verified Reviewer Sr. Software Engineer in Test Computer Software Used the software for: Less than 6 months ### "Very easy and powerful platform" December 14, 2018 4.0 Pros Useful representation of data Easy to use interface Cons sometimes, Loading of charts/dashboard is slow. Review Source SC Stephen C. Director of Operations Used the software for: Less than 6 months ### "Great software but comes at steep price" September 20, 2017 3.0 Pros This is exactly what we needed to get started with our user onboarding and tracking analytics. They do things very well in both areas Cons The price, for being a small team a month is a rediculous starting price for something like pendo. I love the people we've worked with over there but with a company as large as this. Review Source CM Corey M. Director, Customer Success Hospital & Health Care Used the software for: 1-2 years ### "Pendo Platform" May 3, 2019 4.0 Pros It collects the data necessary to see adoption of features in the system. It allows for easy creation of walkthroughs in the software. Cons It is not that user friendly, and we did not get a lot of help in the setup from Pendo. It's tough to aggregate the data in a way that's useful to our team. Review Source Emily L. Business Development Executive Marketing and Advertising Used the software for: Less than 6 months ### "Pendo " August 27, 2019 5.0 Pros Very good for on boarding our new clients. Cons Difficult to implement and setup. Very timely. 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