# Web.com Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Web.com the right Website Builder solution for you? Explore 132 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/151967/web-com/reviews --- Web.com 3.7 (132) [View alternatives](https://www.capterra.com/p/151967/web-com/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Web.com Ease of use 3.5 Customer Service 3.7 ## Pros and Cons in Reviews ls lirim s Instrumentation and Automation PLSCFood Production, 201 - 500 employeesUsed the software for: Less than 6 months. “I like that it is not expensive but when I built my first website last year it lacked so many features that you think are basic for websites.“ July 19, 2024 KP Krunal P Cyber Risk and AnalysisInformation Technology and Services, 10,001+ employeesUsed the software for: More than 2 years. “Least likeable feature is in order to use the website builder, you must pay a monthly subscription.“ July 1, 2024 DJ Deidre J Founding PastorReligious Institutions, Self-employedUsed the software for: Less than 6 months. “Dotster used to be the BEST company at the BEST price/value with Amazing customer service and product features. “ May 14, 2024 ls lirim s Instrumentation and Automation PLSCFood Production, 201 - 500 employeesUsed the software for: Less than 6 months. “It lacked so many features that you think are basic for websites.“ July 19, 2024 Michael B PresidentInformation Technology and Services, 2 - 10 employeesUsed the software for: More than 2 years. “They were a low-cost hosting provider and seemed to be a decent company“ October 17, 2024 TJ Tracy J OwnerConsumer Goods, 2 - 10 employeesUsed the software for: 1-2 years. “It had a few things about it which were very inefficient and which were never corrected and over time they seemed less and less responsive to correcting critical system issues.“ October 20, 2022 SH Shaun H OwnerRetail, 2 - 10 employeesUsed the software for: Less than 6 months. “This software allows me to expand my business by increasing the amount of drop ship suppliers I can connect to my storefront.“ April 29, 2020 ZH Zach H OwnerRetail, Self-employedUsed the software for: Less than 6 months. “I was on a live chat with a customer service rep to get the issue of my products quantity not feeding from my FBA Amazon account to their dashboard and I followed the step exactly how I was told and it did not solve the problem but instead they back fed information to my amazon account that set all of my inventory to zero and made all 2000 of my listings set to stranded, which the majority are going to get auto-disposed of because yesterday amazon lowered my FBA storage limits to 1000 items from 3000 for Q4 (they do this to everyone) but they were not going to require me to remove inventory unless it became stranded.“ August 13, 2021 ## Showing most helpful reviews Showing 1-25 of 132 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use David H. Lapidary Artist Used the software for: 1-2 years ### "ecomdash has allowed me to sell more of my work on more sales channels with less effort. " December 9, 2017 4.0 For anyone who sells on multiple sales channels this product is invaluable. Pros That it is integrated with all the sales channels I use--eBay, Etsy, Shopify, and Amazon, and as I grow I may expand to others. Customer service is responsive and they offer a LOT for an economical price. I'm a lapidary artist and make one of a kind gemstone focal beads and it's just me and a half time office assistant. I couldn't possibly manage selling on all these channels at once without a service like ecomdash. I've sold on eBay for 18 years, Etsy for 8 years, Shopify for 1+ year, and on Amazon for 2 months. Amanzon has suddenly become my biggest and best market! Ecomdash lets me try new sales channels with minimal effort while keeping track of inventory. Cons There have been numerous challenges with integrating my Etsy listings and there have been multiple times over the last year when I have sold an item on another channel and it was not deleted from my Etsy channel. This rarely happens with the other channels but Etsy has had repeated problems. I'm not sure if the difficulties come from Etsy or what, but ecomdash tech support always comes through with a fix in the end. I understand that these platforms are always changing so a service like ecomdash has to play catch up when these issues occur. They're also dependent on their users pointing out the problems as they arrive and they do their best to fix them prompty. Review Source TM Tyler M. General Manager Apparel & Fashion Used the software for: Less than 6 months ### "eComdash - Bang for you Buck!" May 19, 2022 4.0 Really enjoy using eComdash, it's been a great part of what we do and makes our lives easier. Trying to manage multiple storefronts can be very time consuming and this cuts that down tremendously. Pros I really enjoy how much comes out of the box as well as being able to sync everything pretty effortlessly. Most eCommerce businesses have multiple storefronts, so being able to connect is vital. Cons For a bigger business with more custom needs, this may not work as well as you want. I am not sure if support can help with things like this but if it's a more basic structure, you will enjoy. Alternatives considered [Rithum](https://www.capterra.com/p/32810/ChannelAdvisor-Enterprise/) Reason for choosing Web.com The price point made sense for our business as well as the current identifiable needs. Review Source Michael B. President Information Technology and Services Used the software for: 2+ years ### "Impossible to Cancel" October 17, 2024 1.0 Pros They were a low-cost hosting provider and seemed to be a decent company Cons We have been trying to cancel for two years. They keep billing an expired credit card. Support says it will be taken care of. Then it never is. We turn off auto-renew, they turn off auto-renew, it comes back on. Scam company as far as we are concerned. Review Source ND Nicolas D. President Information Technology and Services Used the software for: Less than 6 months ### "Verygood for inventory management!" July 5, 2021 5.0 Main problem solved is amazon limitation to link different ASIN to same SKU... Pros Integration was easy with woocommerce and amazon.ca & amazon.com. Inventory management between platform is just great. You can even create sub products (kit) so you can list the same product with different ASIN on amazon (increase sales opportunity!) Cons Support doesn't really know what is Google Shopping listing nor could not help me except if I pay $$$ for support so I guess it is not enough user friendly... Most user friendly software these days doesn't need support ;-) Switched from [Sellbrite](https://www.capterra.com/p/149384/Sellbrite/) Sellbrite was unable to connect to my woocommerce stores even after 3 weeks of asking for support... Review Source Response from Web.com July 7, 2021 Hi Nicolas, Thanks so much for your positive feedback! It's great to hear that we've been able to help solve an issue for your business. I'm happy to pass your feedback along to our team. We look forward to helping you grow your ecommerce business. aM alex M. CEO Food Production Used the software for: 1-2 years ### "right on point " February 26, 2025 5.0 we have been a good relationship with web.com Pros the most good i find is the easy to use for our company Cons i think the costumer service is kind of slow Review Source MW Michael W. CEO Health, Wellness and Fitness Used the software for: Less than 6 months ### "Packed with Features / But Buggy and Painfully Slow" June 3, 2020 2.0 The platform has a rich functionality set. Unfortunately, due to the open support tickets, we haven't been able to use the platform successfully yet - even after paying for the onboarding support package. Pros Ecomdash is packed with features. I tested a number of other competitors and Ecomdash significantly more features and functionality. When I spoke to other competitors, I had a lot of "No's" when I asked whether their platforms could perform certain actions. With Ecomdash it was "yes" after "yes". Liberating! Cons The software is very buggy with errors that need support tickets to fix. I have 3 errors so far as a new user, which means that I haven't been able to successfully use the platform at all. I even paid for the additional onboarding support package. But that mainly became a discussion about the errors that needed to be fixed. The platform is also painfully slow. After pressing any action button, there is a terribly long dwell time before the action is accepted and completed. Most of the paid onboarding call was taken up by waiting for the system to load and actions to be correctly saved. Alternatives considered [Extensiv Order Management](https://www.capterra.com/p/145409/Skubana/)[SellerActive](https://www.capterra.com/p/131955/SellerActive/)[GeekSeller](https://www.capterra.com/p/198484/GeekSeller/)[Sellbrite](https://www.capterra.com/p/149384/Sellbrite/)[Listing Mirror](https://www.capterra.com/p/174621/Listing-Mirror/) Reason for choosing Web.com Skubana and ChannelAdvisor are great platforms. But too expensive for us as they start at $1,000 per month. And go up. We trialled the other platforms and they didn't have many of the features that we needed: building kits/bundles, automatic geo-location routing, managing multiple Shopify locations. Ecomdash was the only platform that provided the functionality at the price tier that we needed. Switched from [Cin7 Core](https://www.capterra.com/p/133038/Cin7-Core/) We switched our 3PL to a service that doesn't accept Orderhive. Orderhive has worked very well for us and we have been very happy with it. But they don't support this particular 3PL. Review Source Response from Web.com June 5, 2020 Dear Michael, Thanks for sharing your feedback. We're sorry to hear you're having issues with bugs and slowness. We really appreciate you bringing these issues to our attention. As you know we have a ton of features and really strive to make it easy for retailers like yourself to run their business. We're happy that we have everything you need, we just need to make sure everything works effectively for you. Someone from our team will be contacting you shortly to learn more about the bugs and the slowness you're experiencing. We'd love to make things right if you give us another chance. Thanks, Ecomdash RJ Ryan J. CEO Automotive Used the software for: 6-12 months ### "It started off so good" June 9, 2020 1.0 I love ecomdash, and have invested hundreds of hours getting it setup, but once our subscription is up if the speed issues have not been fixed I will be forced to go somewhere else as it just completely kills productivity. Pros On boarding was really easy and customer support was great. The software does what it is supposed to and initially was a huge time saving investment for us. The price point they are offering their service at is great. As a small business the price point of some others out there are crazy, but there do seem to be some corners cut and a get what you pay for type thing going on here. Cons SLOW! Since we have started using it, it has gotten consistently slower month after month. There are some days where it take 30 seconds to a minute for a single page load. We contact support and they tell us everything is working fine on their end it must be a problem with our internet or to clear our cache.... Yeah no. When you need to manually edit 100 products and you have to spend over an hour just in page load times it kills your productivity. The only other thing I don't like is the software to manage listings is lacking and not the greatest so we do not really use it. Alternatives considered [Stitch Labs](https://www.capterra.com/p/139349/Stitch-Labs/)[Rithum](https://www.capterra.com/p/32810/ChannelAdvisor-Enterprise/) Reason for choosing Web.com We chose ecomdash based upon our trial with it. It was easy to use and the customer service was top notch. Pricing was also very good compared to competitors. Review Source Response from Web.com June 18, 2020 Hi Ryan - Thank you so much for your feedback. It's good to hear that the features and functionality fits your business's needs. We hate that you're experiencing slowness and it's hindering your productivity. We've recently implemented quite a few changes that should speed everything up. Someone from our team will be in touch to see if that helped and get any other feedback you may have. Thanks, Ecomdash DJ Deidre J. Founding Pastor Religious Institutions Used the software for: Less than 6 months ### "Disappointing Merger" May 14, 2024 3.0 Disappointing and frustrating. Every experience with Web.com has been like pulling teeth with tweezers. And now, I have YEARS of many different domains and content embedded and invested in this company. So disappointing. I can only PRAY that reviews like this will make them BETTER, and operate with the same excellence that Doster USED to have. Pros Dotster. The only thing I like about Web.com is the part of the company that used to be Dotster. I had been with Dotster for 15 years or more. Dotster used to be the BEST company at the BEST price/value with Amazing customer service and product features. In the last year that Doster began to go down hill in their customer service, that's when they merged with Web.com. Cons CUSTOMER SERVICE. They are too slow to respond. They do not all speak English clearly. They do not seem to be trained enough to understand your needs. They seem to be working from a keyword list and will send you associated documentation instead of helping you figure out your issue. Their web interface is difficult to navigate or understand and they now charge you for individual access to features that should be in your own control for your own domains. Switched from [1ShoppingCart](https://www.capterra.com/p/83912/1ShoppingCart-com/) I was forced to make the switch from Dotster.com because of a company merger. Review Source Christopher S. Owner Retail Used the software for: Less than 6 months ### "Almost Good" January 17, 2020 3.0 Considering that even though they state that they support woocommerce they really do not it is more of a try it and if it works okay and if it doesn't oh well it is your fault. lol what a crap way to run a business. Pros What I like most was being able to post items to different marketplaces. Cons This software failed repeatedly to post to woocommerce, and there support which is timely and round the clock but this is one problem they did not really try to solve. They said it was on my end, however Sellbrite & Sellerchamp have no problems posting to my woocommerce store. I really hated how their tech support is almost there for you but then not really. Alternatives considered [Sellbrite](https://www.capterra.com/p/149384/Sellbrite/) Reason for choosing Web.com Sellbrite has really good tech support, and they work well with woocommerce, unfortunately their listing manager does not support html, and that is a feature we can't do with out. So far Sellerchamp is the platform we are currently using and happily paying for. Review Source lS lirim S. Instrumentation and Automation PLSC Food Production Used the software for: Less than 6 months ### "It does it's job, limited features though!" July 19, 2024 4.0 Pros I like that it is not expensive but when I built my first website last year it lacked so many features that you think are basic for websites. It now has the AI feature, which I used it a few times and it is very useful sometimes. Cons It lacked so many features that you think are basic for websites. Customer support is always late to help you. Reason for choosing Web.com I was looking for a more affordable option to build my website. Review Source KP Krunal P. Cyber Risk and Analysis Information Technology and Services Used the software for: 2+ years ### "Review of Web.com" July 1, 2024 5.0 Pros Web.com inhibits the capabilities of web development through established templates across various sectors creating a very user friendly experience for new and experienced users. Cons Least likeable feature is in order to use the website builder, you must pay a monthly subscription. Even with the monthly payment, there will be limited customizable features based on individual preference. For new users, this may not be necessary. However, experienced users may want to make customized changes that would be difficult to implement. Review Source PM Paul M. General Manager Machinery Used the software for: 2+ years ### "TOO MANY CHANGES!" June 16, 2020 3.0 We loved it when it first came out. Now it is becoming a burden with all the big changes and bugs introduced at each change. Also, some of the changes seem to make no sense, such as when you view your products, you select All Products from the dropdown.. But Wait! you are not looking at ALL products. You have to select Show All to see ALL products. The interface used to be a lot cleaner and intuitive but now is a jumbled up mess. You can't do all things to a product from one place any more. You have to jump around too much. And no phone support! You would think that a company owned by Constant Contact would at least have SOME phone support. Chat and email takes far too long and too many sessions to fix problems. If I can find a reasonable alternative, we may have to leave. Pros The fact that it integrates much of what a small multichannel business needs. Cons When we first started with Ecomdash almost 10 years ago, they were just getting started. They were eager to hear from users and were very responsive to problems. As time went on, more problems seemed to show up and "features" that made working with it more difficult started showing up. Now, seems like every "update" comes with a major bug that takes multiple chat sessions to resolve. Also, it seems that no one working there has ever actually started and run a small business based on some of the decisions they made. For example, they can't see the need for a "Paid" invoice to send our commercial customers! Reason for choosing Web.com Cost and functionality. Review Source Response from Web.com June 25, 2020 Dear Paul, Thanks for sharing your feedback. We're sorry to hear such a long-term customer having this frustrating experience, but really appreciate you bringing this issue to our attention. We've sent your feedback to our product development team. Someone from our customer success team will be contacting you shortly to learn more about your experience and to discuss the various changes we've made. We'd love to make things right if you give us another chance. Thanks, Ecomdash SC Stuart C. Used the software for: 2+ years ### "Great Program with Definite Limitations" March 21, 2017 4.0 First of all, Ecomdash is the absolute best value out there if you sell on the marketplaces they cover. And I have evaluated 6-7 platforms in depth. That being said, it has some real shortcomings. The Pros: Great Customer support, easy to use, efficient and logical back-end, clean user interface and it works without glitches. Documentation is thorough and well-written. If you are good with spreadsheets, ECD offers excellent capabilities to upload and download information. Really superior to all others in its range. If you sell on Amazon, ebay and a website, ECD will work great and the price can't be beat. Go for it! Cons: Useless reporting: you will have to get your facts and figures somewhere else, or link many many spreadsheets together. It's like a black box for sales information. They have about 40 different very narrowly-focused reports which are not flexible enough to answer more than one small question at a time, so you will have to download a million of them. They do offer to create custom reports, and that could help. Does not track Amazon FBA returns, last I checked, so if you're return rate is above 2-3%, you're just not going to be able to accurately track your sales through ECD. Listing doesn't really work. Can't create ASINS in Amazon, so if you have brand-registry, forget it. Does not list variants to BigCommerce, last time I checked, and did not list variants in general, so if you deal in different sizes and colors, the listing facility may as well not exist. NOTE: Limited/Phony Listing capabilities is the norm for ALL programs that cost less than about $/yr upwards. But you need to ask the questions and not go in believing the bullet points on the landing page, then you can fit Ecomdash realistically into your workflow. The devil is in the details. I tuned out after a few broken promises about integrations and updates, so they may have fixed some of these issues, but you MUST ask specific questions. We switched to Linnworks, which has some of the same issues, because we needed a more European focus and because of the utter inadequacy of the ECD reporting module. All in all, though, Ecomdash is an excellent program and company in a very muddled field. Recommended. Pros See above Cons See above Review Source PK Patti K. President Retail Used the software for: Less than 6 months ### "Great for the price point" August 28, 2017 4.0 For the money, this is good value. We recommend you have a strong vision for how you want your system set up and have prior experience using such a system. We don't get much value out of the listings upload capability to our multi channels. However, we don't want to spend our time manually reconciling inventory each day. This takes the worry out of it once it's set up. Be patient and eventually you'll be on auto-pilot. Do difficult or new work during business hours so you can chat or call for help. Pros It has inventory management for multiple channels and a PO system to track COGS ordered and received. Multiple warehousing is available and we use it. Very nice to sign up and then get 3 months free - it takes that much time to set up if you do volume and have multiple channels. We have tried other vendors and a 90 day setup period is perfect for the user - but not offered as standard in the market. We may have left during the period but knowing that we weren't being charged it was easier to just work through things and get set up without the pressure of paying for double systems during the transition. Cons Support is only available during business hours, and often they are not online for chat. When you do get them, depending on whom you speak/text/email with, our experiences have ranged from outstanding to terrible. Some reps struggle to understand the question and don't confirm (like they have not used an inventory system in addition to not being able to understand their own system to answer questions. The lack of business experience can be frustrating for simple issues.) However, many of the support people are amazing and will go above and beyond. Some just are great - know the shoes we walk in, know the system, listen/confirm and solve in 1 call resolution. Waiting while they are offline is really frustrating when you are setting up! Definitely set a few calls - they are much better on the phone understanding what you are trying to accomplish. We didn't get much of a tutorial and their support docs are difficult to follow. However, once you get the hang of it, you're golden. And for the price you pay, some of these challenges can be expected. One other thing - the processing time can be pretty slow (updating inventory to channels, downloading listings, etc). Review Source RG Richard G. Manager Consumer Goods Used the software for: 6-12 months ### "Excellent Program for Managing Multiple Storefronts" December 20, 2018 5.0 We had several storefronts up and running when we found ecomdash. One could not be directly linked to ecomdash but we managed to connect through ShipStation with manual uploads from the storefront. We went through several iterations to eliminate double entries of orders but the support staff patiently worked with us to resolve all the issues. Every time something comes up we get responses same day or next day. Sometimes chat, sometimes email but always promptly and courteously. We have tried other programs but none can measure up to the features and support we have with ecomdash. Pros If you only use ecomdash to synchronize inventories among online storefronts, it is the best money you will spend. But ecomdash is much more than an inventory management program. There are also well designed modules for listing management, order management, and reports. At a glance you will be able to see which products are listed on each of you storefronts and which are not. Pending and on-hold orders are readily viewed and those with problems are highlighted. Reordering inventory is simple whether by supplier or for all items meeting your predetermined reorder point. There are so many valuable features to ecomdash you will always check it first. Cons There is a learning curve to ecomdash. There are so many bells and whistles that it takes awhile to get the feel for the logic. The process for listing new products on various storefronts needs work but some of the limitations are created by the storefronts themselves. Example: to list on Amazon you must already have an ASIN so you must create the basic listing on Amazon. Otherwise you are limited to tagging on someone else's existing listing. Review Source JB John B. Owner Publishing Used the software for: Less than 6 months ### "Very powerful, but not as intuitive as it should be." June 12, 2020 4.0 It is very frustrating and confusing at first, since very little is intuitive. The BigCommerce sales channel had to be adjusted by the support staff on their end to make it work (and, of course, this is something you have to find out by complaining to support that it doesn't work! If a "contact us to finalize the BigCommerce settings" note was on the web site, it would have been much less frustrating.) Support woman \[SENSITIVE CONTENT HIDDEN\] is terrific. The other person I interacted with, much less so. (Terse and distracted. The first time I had him, I felt like I was interrupting his lunch or something and every reply was slow and grudging. I've had him again since, though, and he was better. Just don't try to chat with him at lunch time!) Pros It integrates inventory management with multiple sales channels. I like being able to sync my BigCommerce store Amazon, eBay, and several others all at the same time. Cons It can be glacially slow. An update made it faster, but it's still much slower than (to pick a competitor) Inkfrog. I'm still deciding if I want to stick with Ecomdash, but I probably will. It has a steep learning curve, but gets easier as you figure things out. And it has a lot of features that I may want to use later, as my business grows. Review Source Response from Web.com June 22, 2020 Hi John - Thanks so much for your feedback. I'm happy to hear that we were able to get the BigCommerce integration working for you. I'll be sure to pass your experience, along with the other items you mentioned, over to our product team so they can continue to work on making it easier. We're working on adding more information/directions in the user interface to make it easier to use, so definitely reach out to our support team with any feedback! We're always looking for ways to improve the product. Someone from our team will be reaching out to learn more about what you experienced. I hope you give us a chance to help grow your business! :) Thanks, Ecomdash JD Joseph D. Director Automotive Used the software for: 2+ years ### "Do NOT use eComDash" November 4, 2022 1.0 I do not know what happened to this product in the past year. I suspect multiple acquisitions based on some changes to support quality, site changes, etc. But this was a good product for many years until this year. I cannot begin to express the frustration I've experienced with this product and the lack of service that they provide. Pros This product was great until the past year. Easy to implement and manage. Cons Just absolutely horrible customer service. The product stopped working for us and they are simply not willing to troubleshoot what is going on. There seems to be even a crucial knowledge gap from customer service on how their product even works. Review Source TF Tim F. President Paper & Forest Products Used the software for: 6-12 months ### "Great Customer Support" August 5, 2018 5.0 We are very pleased with this software and their extremely fair pricing model! Pros We have been using Ecomdash for about 6 months now. The provided resources answered most of our set up questions and we started our learning curve with only one sales channel. As we added more sales channels, and as we asked more of the software, we found ourselves needing a bit more help. We initiated a "chat" within the Ecomdash dashboard where the support person (Catherine) initiated a support request with their support team. As it turned out, it was determined that the feature that we were trying to access required a software update fix. The support team followed up and quickly notified us of the fix. Catherine became available again, through chat, to help walk us through the required steps. GREAT customer support and everything now works perfectly! Cons So far, we have no "cons" to report. We do realize that as we ask more of the software and as we utilize more of its capabilities that there will be a learning curve. We are just grateful that the customer support team will be there if we need them again! Review Source TS Thomas S. Owner Retail Used the software for: 2+ years ### "Overall good experience. Some slowness/lag at times but great support" November 21, 2015 4.5 Pros We sell on multiple sales channels and eComDash is the best value on the market. Once you get use to the way the system works everything is a breeze. From maintaining your inventory to shipping orders. We sell in a physical retail store, as well as Amazon, eBay and our own website and the system is great to sync inventory so we don't oversell. Listing is also pretty easy once everything is set up. For the price eComDash is the best we have used. Cons About the only thing I don't like about the system, is the "quickness". Some of this may be my unrealistic expectations of how quick the system should work. But there is also a noticeable performance issue at peak hours. To the credit of the support staff, they are quick to respond and resolve the performance issues so they usually don't last. But as a heavy user of the system, its sometimes annoying. However, its not annoying enough to move to another vendor. Some of it is probably just growing pains as they quickly add new users. Review Source JM Jill M. Inventory/ shipping Retail Used the software for: 1-2 years ### "Ecomdash" March 10, 2019 4.0 We have been able to organize our inventory and keep our numbers correct with this system. The ability to list items on more than just Amazon and eBay has been a great improvement from other software we have used. Pros It is easy to use. The customer support is great. They give you several hours of training time on the phone with one of their software specialists. On these calls you can ask whatever you want and they'll show you. Listing is easy and inventory management is a cinch. Cons The conversion process was difficult. We had some issues with our listings having some unknown code in them. Review Source DB Deb B. eCommerce Director Retail Used the software for: Less than 6 months ### "Promising but in the end they lack the simplest of customer service courtesy" March 22, 2018 1.0 Pros The platform looked promising as a less expensive alternative to ChannelAdvisor. Their initial customer service was helpful Cons They have a very limited number of API calls that they can tolerate that prevented us from being able to use it. Even though they give you a "free trial" they require a credit card. MAKE SURE TO CANCEL IMMEDIATELY if this product is not for you. This is where their customer service breaks down tremendously. If you do not formally cancel your account before the trial is up they charge you. No problem, as soon as I saw the charge I contacted them to tell them (that they can see) we never used the account, just forgot to cancel and could they just make sure the account was cancelled and refund us. THEY REFUSED TO refund the charge. They said they had to keep the charge because of all the work that went into them pushing and pulling information. I explained many times over that they can plainly see that we did not upload or integrate with anything so we are paying for absolutely nothing. They then told me that they billed in arrears, then told me they were billing me for the month that they gave me a free trial, then told me that they were billing me for March. After all this run around I explained that I had not used their service at all and that I had no intention of using it as it did not work for us..they still refused to refund our credit card. STAY CLEAR OF THESE GUYS...Great at the start and then once they have your money they let you down, WAY down. We went with SellerActive...much more customer focused and wonderfully priced. Review Source US Umar S. Business Owner Retail Used the software for: 6-12 months ### "Exceptional Customer Service make Ecomdash a winner!" March 21, 2018 4.0 Pros It is a great platform for entry and mid-level business who are expanding to multiple marketplaces. Took us a little while to figure out the platform in the beginning and the only reason we didn't switch was because of their exceptional customer service. Would like to mention team which has been great and has helped us in resolving all our issues promptly. They have added lot more videos in 2018 which definitely help a lot.Overall ecomdash is a great value for the money and hope they invest more in providing additional functionality. Cons Ecomdash is slow at times and UI/UX needs a major improvement. Although it does a great job in syncing the inventory but listing products to various marketplaces is still very painful. They need to improve listing functionality a lot if they want to grow in business. Review Source SC Sean C. IT Manager Retail Used the software for: 1-2 years ### "Great Product for the Price" August 13, 2018 4.0 Pros We have had a favorable experience with Ecomdash. The inventory syncing is reliable and order management is pretty seamless. The customer support has been great (generally speaking). Overall we have been satisfied with the software and support. Overall Ecomdash has empowered us to affordably expand our 3rd party marketplace presence and we expect to be adding 3 more marketplaces over the coming months. Cons There is sporadic periods where the software has significant lags (especially in the shipping GUI). This reduces productivity and can be rather frustrating. We would also like to see future enhancements to include more sorting capabilities with regards to the shipping GUI. If they can enable the tags to display (and be sorted) then we would have more control over the shipping process which would further increase productivity. Also the tags displayed could empower us to quickly manage another internal process. This issue may be more specific to our needs but it is the short coming for our business. Review Source aE abdullah E. Manager Retail Used the software for: 1-2 years ### "Did both our physical AND online store!" September 7, 2018 4.0 Definitely convenient for those who have brick and mortars but also want to expand online as well without having to get extra equipment or learn more softwares Pros Probably the first POS system that lasted the longest with us! Since it did both our physical store and online store as well! It made us so much easier on us because we were tired of having to use two different systems for our brick and more then ecommerce. Cons It’s great and all but since it does both I feel it may have stretched itself out too thin where i didn’t have the full range of motion but not a big complaint or big deal since it still did what I needed to do. Review Source TK Thomas K. Marketing Computer Hardware Used the software for: 6-12 months ### "Tech support is nothing but excuses." January 16, 2019 2.0 We never did get it to work fully and lost sales while we tried. They promised more than SellBrite, but in the end, Sellbrite was far more reliable. Pros It's hard to find some positive. We put a lot of resources into the software but had to abandon it for something else. They promised automation, but it never worked and there was always an excuse, a new one with every ticket. Cons We understood it better than their tech support people, who often can't comprehend the issue at hand. They seem focused on making excuses for flaws in the system rather than solving them. Inventory never worked right and after failing to make pricng work they admitted they do not have dynamic pricing at the listing level. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.