# Page 2 | Web.com Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Web.com the right Website Builder solution for you? Explore 132 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/151967/web-com/reviews --- Web.com 3.7 (132) [View alternatives](https://www.capterra.com/p/151967/web-com/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of Web.com ## Showing most helpful reviews Showing 26-50 of 132 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use PT Peter T. Owner Retail Used the software for: Less than 6 months ### "Clunky At Best" October 19, 2020 1.0 If your considering switching to Ecom I would shop around and if ecom offer more of a setup in the future until they sort the backend issues out then it would probably be worth while, but if your going to have to pay to have people set it up because it does not work the way it is meant to then I would choose another platform there are so many out there. For me I have had to change so much in my store to make it compatible with Ecom so going to wait to get crimbo out the road with then switch. On a scale of one to 10 the support definitely score 10, as for the system for a ecommerce business which uses multi channels the price they charge with what they offer it is a serious -4, if the price was around £30pm then yea maybe a 4. Pros The one and only good thing which is really good I have to say is the support mind the team are so helpful and friendly its just a shame the system is not really great for modern ecommerce business's like mine. My last software I paying more but it was much easier and simpler to use I think Ecom was once likely to have been great and tried to move forward but overcomplicated things and if they were to look back and rewind and move forward again it could easily be made a decent platform. Cons First thing I was shocked with was the inventory sync Ecom charge a Premium price for a outdated system and it ONLY SYNCS 4 HOURLY OMG! you would expect this from a supplier but for Ecom site you anticimate more frequent, my last platform updated every 15mins its like rewinding back 20 years... There are a load of Add on suck you in and charge you more to do the basics apps available which then puts you back in the place were you could have simply choose an alternative platform which does what it says it does. If service providers like this were regulated like a finance company they would likely be fined a substantial amount. I was told I would need a app for a Re-Pricer at a cost but infact that was wrong they do actually have one built in which was good it is a bit old school it only lets you inflate % and does not allow % &£ but still better than nothing. So for this its not bad as some software does not offer a repricer so a little credit there. As for a bulk lister its about as useful as a chocolate fireguard unless you make endless templates its not that good to where it can pick things up like some other platforms out there but for individual listing or a couple at a time its probably ok I would say a score of 2 out of 10. Pick list is available but again outdated you cant amend it or use it to match up orders but you can print packing slips add some more waste to the environment because your using outdated software but still its a way round. Review Source Response from Web.com October 23, 2020 Hi Peter, Thank you for providing your feedback. We're sorry to hear you've had a frustrating experience, but we appreciate you bringing these issues to our attention. It appears our team was able to contact you regarding these issues and we're glad you're willing to give us another chance to make things right. We look forward to helping you grow your business. MV Max V. Bureau du suivi et du contrôle Government Administration Used the software for: 1-2 years ### "Web avis" September 24, 2023 4.0 Une application qui je dirais est parfaite car l'imprimante beaucoup de solutions il y a des meilleurs fonds rendu est très bien fait et c'est un logiciel qui je pense devrait être recommandé aux uns et aux autres Pros Le fait de pouvoir construire modifier un site web que ce soit le e-commerce ou autre à un temps protégé par un système antivirus est une solution très innovante Cons Particulièrement je n'ai rien rien trouvé de mauvais ou inutile dans cette application toutes les options sont à leur place Review Source RP Redley P. Network Engineer/Student/Freelance Computer Networking Used the software for: 6-12 months ### "Web.com Overall Review" January 11, 2023 5.0 Was not unusual to say the least, I mostly SEO optimization and would outsource other SEO tools however was nice having the SEO feature included so far it was alright. Pros \--User-friendly interface-Wide range of services:-24/7 customer support-Cost-effective Cons \-Limited customization options-Upselling-Limited control on the backend-Lack of scalability Review Source Matt B. Owner Apparel & Fashion Used the software for: 2+ years ### "new changes make it very cumbersome" January 28, 2020 1.0 In the past, their customer service has been top notch - one of the main benefits was being able to schedule a service call with an actual rep at any time. We had a major inventory glitch about 6 months ago where all our purchase orders were being double or sometimes quadruple counting in our inventory numbers. It took them nearly 3 months to correct the issue and in the meantime we had to go without accurate inventory and COGS numbers. Now with this change to the user interface, I cannot recommend this software to anyone. Pros We've used this software for 3+ years for our E-Commerce platform which syncs (one of the main reasons we went with Ecom. The best thing is that is manages inventory and does shipping both. Cons Honestly, this program has served us well for a while, but recent changes to their user interface (shipping workflow) have made it very cumbersome and nearly impossible for us to continue to use. We ship with multiple carriers and many different box configurations to maximize our shipping budget. The new workflow forces the user to 'batch' shipments into like shipments or with the same carrier instead of being able to create multiple shipping orders and then edit them individually in real time like before. This new workflow is horrible for us and we are looking to make a switch very soon. If you're shipping a lot of identical packages all with the same carrier, I guess it could still work for you. Review Source Response from Web.com January 30, 2020 Hi Matt! Thanks for sharing your feedback. We're sorry to hear you're having such a frustrating experience, but really appreciate you bringing this issue to our attention. We understand that when releasing such a large change, we sometimes won't get it perfect. We're focused on getting as much feedback as we can and making changes to improve the process. I spoke with the team and they've reached out to schedule some time with you to get more feedback on how to improve this feature. We're currently working through all the other customer feedback we've received and are implementing changes to the new shipping workflow over the next couple of weeks. We do appreciate your business and would love to change your outlook on our software. Thanks so much! TJ Tracy J. Owner Consumer Goods Used the software for: 1-2 years ### "Ecomdash decent program for the money" October 20, 2022 3.0 Pros This system did a good job with inventory counts and has a nice pick list and order system. Cons They don't fix issues with their system quickly and in some cases not at all. I used the system for a few years and was happy with it, for the price.. BUT..It had a few things about it which were very inefficient and which were never corrected and over time they seemed less and less responsive to correcting critical system issues. I tried to be patient but in November of last year they developed a problem on one of my eBay ids with eBay business policies which they claimed was actually ebay's issue. There was alot of back and forth on it but by February 2022, I basically could not list any new product on that id at all becasue of it and they were still claiming it was ebay. I tried a free trial with another 3rd party and within 15 minutes I determined that it was not ebay and had no problem fixing the issue, so I switched systems. Review Source VR Verified Reviewer Owner Retail Used the software for: 2+ years ### "Annual plans are misleading - proceed with caution" May 2, 2019 4.0 Overall it's a decent piece of software but it does have several issues that make it hard to figure out exactly what is going on sometimes with your business. The reporting is clunky and not customizable and some other features are dangerous if you rely on them but don't realize that the data may not be the whole picture like you think. Annual billing is misleading; The annual billing cost will be renewed, without warning, once you exceed the number of orders for the year. So if you sign up for the 100 orders/month annual plan and you use 1,200 order in 2 months then you'll be charged the annual price every two months, even though you'd pay far less than that by just paying monthly. So buyer beware! Pros The software does a lot as far as multi-channel management. It's pretty easy to add new sales channels and then have it manage your inventories and listings. It's also very nice to be able to set up multiple warehouses and even have Amazon FBA fulfill listings for other channels. Cons It still has some bugs. Be very careful when you download listings because it can create MCF listings inside of Amazon and you won't even know about it unless you go to Amazon and go to each of your products. Ecomdash doesn't notify you or have any way to tell that this listing creation happened. After talking with the support team it appears to be a bug and this can have huge implications for your business when trying to make simple changes or downloads. Also, it's a pretty simple piece of software that does some basic stuff well, but is not very customizable and won't offer you the advanced features you may be wanting. The reports are fairly simple and sometimes you'll have to pull multiple reports for usable info. It really needs some work on the types of reports and notifications that it claims to offer, especially with multiple warehouses. It shows "in-stock" for items that are out-of-stock in one warehouse, which is very annoying because different sales channels are fulfilled by different warehouses, but you'll never be able to see that in a report, so it makes for a lot of manual work and multiple reports to mesh to get the info you need. Also, the annual billing is very misleading and I'd be careful with that. Review Source Juan J. Radiólogo vascular Medical Devices Used the software for: 2+ years ### "Reza para no necesitar su soporte técnico" February 20, 2022 2.0 Hace más de 10 años registré un par de nombres de dominio, no recuerdo si con twocows o register.com. El caso es que con el paso del tiempo el registrador original fue comprado y ha terminado en web.com (que, si no me equivoco, ahora ha sido también comprada por Newfold Digital). En algún momento de la migración de las bases de datos de una empresa a la otra mi cuenta desapareció, al menos parcialmente. Cuando llegó la fecha de caducidad para uno de mis dominios, éste no renovó por no estar al día la tarjeta de crédito y no poder yo entrar a actualizarla. Me costó días de llamadas e emails hasta que logré toparme con alguien que entendiese siquiera cuál era el problema y me renovase el dominio en cuestión. Ahora le ha llegado la caducidad al otro dominio y estoy en las mismas: no hay manera de que me lo solucionen. De momento no he tenido la suerte de dar con alguien de soporte que me ayude, y llevo más de un mes con el ticket enviado e intentando gestiones de todo tipo. Ni siquiera son capaces de leer la incidencia previa y ver cómo se solucionó entonces. Pésimo servicio de atención al cliente, sólo apto para quien se maneje con fluidez en inglés, tenga ciertos conocimientos técnicos para orientar a su interlocutor y no tenga inconveniente en tirarse días y días al teléfono. Ni soñar con que te lo solucionen con el chat online o por email. Pros Cumple con lo mínimo, salvo que las cosas se compliquen, lo que siempre terminará por ocurrir con el tiempo. Cons Incapacidad para dar soporte en condiciones. Reason for choosing Web.com Nunca elegí web.com Terminé ahí porque la empresa en la que registré originalmente fue comprada por ellos. Review Source SC Stuart C. Used the software for: 2+ years ### "Great Program with Definite Limitations" March 21, 2017 4.0 First of all, Ecomdash is the absolute best value out there if you sell on the marketplaces they cover. And I have evaluated 6-7 platforms in depth. That being said, it has some real shortcomings. The Pros: Great Customer support, easy to use, efficient and logical back-end, clean user interface and it works without glitches. Documentation is thorough and well-written. If you are good with spreadsheets, ECD offers excellent capabilities to upload and download information. Really superior to all others in its range. If you sell on Amazon, ebay and a website, ECD will work great and the price can't be beat. Go for it! Cons: Useless reporting: you will have to get your facts and figures somewhere else, or link many many spreadsheets together. It's like a black box for sales information. They have about 40 different very narrowly-focused reports which are not flexible enough to answer more than one small question at a time, so you will have to download a million of them. They do offer to create custom reports, and that could help. Does not track Amazon FBA returns, last I checked, so if you're return rate is above 2-3%, you're just not going to be able to accurately track your sales through ECD. Listing doesn't really work. Can't create ASINS in Amazon, so if you have brand-registry, forget it. Does not list variants to BigCommerce, last time I checked, and did not list variants in general, so if you deal in different sizes and colors, the listing facility may as well not exist. NOTE: Limited/Phony Listing capabilities is the norm for ALL programs that cost less than about $/yr upwards. But you need to ask the questions and not go in believing the bullet points on the landing page, then you can fit Ecomdash realistically into your workflow. The devil is in the details. I tuned out after a few broken promises about integrations and updates, so they may have fixed some of these issues, but you MUST ask specific questions. We switched to Linnworks, which has some of the same issues, because we needed a more European focus and because of the utter inadequacy of the ECD reporting module. All in all, though, Ecomdash is an excellent program and company in a very muddled field. Recommended. Pros See above Cons See above Review Source DH David H. Owner Used the software for: 2+ years ### "The Most Affordable and Reliable Inventory Sync Software for eBay, Amazon, and Website Businesses" March 31, 2018 4.0 Pros Once you understand the logic of the software it is excellent. We actually like that we can make changes at the marketplace, and simply have Ecomdash import the revised listing changes. When using other platforms we found that making changes on marketplaces directly would sometimes break the functionality between the two platforms. Not so with Ecomdash. It has fabulous import/export features for products. The multi-Channel sync works really well. It has a bundle feature that we use all the time. It's really easy to list to all the marketplaces. The UI is actually pretty good. Some have complained about it, but we have used a lot of other platforms, and this one works as good if not better than most. The product search function is excellent. It is actually way superior to any website platform product search we have ever used. It finds the products instantly. They should sell the search code to some of these shopping carts companies who have horrible built in search (All of them). The Price is so affordable. It's pay as you go. Super reasonable rates, and can leave at any time. No stupid contracts, no BS! We love that. We have never had any trouble with Customer Support. They always answered questions relatively fast, and it was always a qualified individual answering the questions. Cons There are a few minor integration things that are missing. Such as a few eBay options we can't select. There are a few marketplaces we would like to list to that they are not integrated with. It would be nice if they had 24/7 Support. But not a big deal. Review Source PK Patti K. President Retail Used the software for: Less than 6 months ### "Great for the price point" August 28, 2017 4.0 For the money, this is good value. We recommend you have a strong vision for how you want your system set up and have prior experience using such a system. We don't get much value out of the listings upload capability to our multi channels. However, we don't want to spend our time manually reconciling inventory each day. This takes the worry out of it once it's set up. Be patient and eventually you'll be on auto-pilot. Do difficult or new work during business hours so you can chat or call for help. Pros It has inventory management for multiple channels and a PO system to track COGS ordered and received. Multiple warehousing is available and we use it. Very nice to sign up and then get 3 months free - it takes that much time to set up if you do volume and have multiple channels. We have tried other vendors and a 90 day setup period is perfect for the user - but not offered as standard in the market. We may have left during the period but knowing that we weren't being charged it was easier to just work through things and get set up without the pressure of paying for double systems during the transition. Cons Support is only available during business hours, and often they are not online for chat. When you do get them, depending on whom you speak/text/email with, our experiences have ranged from outstanding to terrible. Some reps struggle to understand the question and don't confirm (like they have not used an inventory system in addition to not being able to understand their own system to answer questions. The lack of business experience can be frustrating for simple issues.) However, many of the support people are amazing and will go above and beyond. Some just are great - know the shoes we walk in, know the system, listen/confirm and solve in 1 call resolution. Waiting while they are offline is really frustrating when you are setting up! Definitely set a few calls - they are much better on the phone understanding what you are trying to accomplish. We didn't get much of a tutorial and their support docs are difficult to follow. However, once you get the hang of it, you're golden. And for the price you pay, some of these challenges can be expected. One other thing - the processing time can be pretty slow (updating inventory to channels, downloading listings, etc). Review Source ZH Zach H. Owner Retail Used the software for: Less than 6 months ### "They will ruin your business and laugh at your depression/suicidal thoughts" August 13, 2021 1.0 Cons I was on a live chat with a customer service rep to get the issue of my products quantity not feeding from my FBA Amazon account to their dashboard and I followed the step exactly how I was told and it did not solve the problem but instead they back fed information to my amazon account that set all of my inventory to zero and made all 2000 of my listings set to stranded, which the majority are going to get auto-disposed of because yesterday amazon lowered my FBA storage limits to 1000 items from 3000 for Q4 (they do this to everyone) but they were not going to require me to remove inventory unless it became stranded. The auto disposal my account settings are set with just cost me $50,000 in product cost. They completely destroyed my Amazon business and were unwilling to help resolve the issue in any way. My depression and suicidal thoughts tied into this because my amazon store was the last thing I felt could keep me going and I explained that to the rep I was talking too (\[SENSITIVE CONTENT\]) and he thought me contemplating suicide was funny. These people are the scum of the earth. STAY FAR AWAY FROM THIS COMPANY! Review Source Response from Web.com August 25, 2021 Hi Zach, Thank you for sharing your feedback. We're so sorry to hear you've had a difficult experience. After speaking with our team, we're glad to hear that they were able to work with you to resolve the issues. Please let us know if there's anything else we can assist with. RG Richard G. Manager Consumer Goods Used the software for: 6-12 months ### "Excellent Program for Managing Multiple Storefronts" December 20, 2018 5.0 We had several storefronts up and running when we found ecomdash. One could not be directly linked to ecomdash but we managed to connect through ShipStation with manual uploads from the storefront. We went through several iterations to eliminate double entries of orders but the support staff patiently worked with us to resolve all the issues. Every time something comes up we get responses same day or next day. Sometimes chat, sometimes email but always promptly and courteously. We have tried other programs but none can measure up to the features and support we have with ecomdash. Pros If you only use ecomdash to synchronize inventories among online storefronts, it is the best money you will spend. But ecomdash is much more than an inventory management program. There are also well designed modules for listing management, order management, and reports. At a glance you will be able to see which products are listed on each of you storefronts and which are not. Pending and on-hold orders are readily viewed and those with problems are highlighted. Reordering inventory is simple whether by supplier or for all items meeting your predetermined reorder point. There are so many valuable features to ecomdash you will always check it first. Cons There is a learning curve to ecomdash. There are so many bells and whistles that it takes awhile to get the feel for the logic. The process for listing new products on various storefronts needs work but some of the limitations are created by the storefronts themselves. Example: to list on Amazon you must already have an ASIN so you must create the basic listing on Amazon. Otherwise you are limited to tagging on someone else's existing listing. Review Source Alex O. Vice President Wholesale Used the software for: 2+ years ### "for the price you can't beat it, but it lacks speed and ease of use" December 8, 2017 4.0 Pros There are a lot of features in this app- it has tons of marketplaces integrations although not totally integrated. for the price, there is nothing like it out there - although many other companies are now offering what they do. Two years ago there was no low cost alternative like they had. Cons Marketplace integrations are not what they seem. Pushing the data to the integration and displaying the data, rather than interacting with the data is still considered an integration. We have multiple sources of warehouses and haven't been able to straighten it out with their team on implementing / combining the same sku across multiple vendors. Review Source RN Rob N. President Retail Used the software for: Less than 6 months ### "So close to being awesome" October 6, 2017 4.0 Look, if you understand what marketplaces need to have listings post and all you need is basic inventory control, this is a 5 star product. I hover between 3 and 4 stars because there are glitches involved in the listing creation process and when you ask support for something, they take forever and repeatedly ask questions you have already answered. Inventory control and ease of use in that respect - A+ valude for your money Listing creation- eBay- B-, Shopify- A, Walmart- C+, Amazon (us, uk, ca)- D (not an F because if an ASIN exists, it will post your listing but if you are creating a new ASIN, you can not use ecomdash) While support is courteous, the response for legitimate questions takes a long time and often yields inaccurate results. In English, you ask a question and wait up to 2 weeks for an answer which may or may not help. To use ecomdash, you need to have a bit of a puzzle solving brain or a level of patience that surpasses Gandhi. Having said all of this, while I am critical of many things, I can honestly say I do not regret switching to them. I have paid a lot more for far less functionality from other services such as Solid Commerce and Zentail. You get what you pay for here, so if you have a solid understanding of how your sales channels work, you can save good money with this service. If you are new, you won't like it. Despite the fact I rate customer support as poor, I am happy with my decision to use ecomdash. I save thousands of dollars a year and have learned many things (by being forced to haha) and in the long run this is the best solution for my needs. Pros Easy to handle sku differences across selling channels Excellent organization of inventory Purchase Orders are easy to make Best value for the money Cons Support is deplorable when you have an issue - Issues can take weeks to be answered and sometimes are still not answered properly - Not yet capable of posting new products to Amazon (You have to upload yourself and then download inventory into ecomdash) - Tedious creation of product groups (size/ color variations) which only post on eBay and Shopify (and supposedly Walmart but so far not successful with that despite asking for support over a week ago) Review Source TL Terry L. Owner Retail Used the software for: 1-2 years ### "Incredible Inventory Management Software" November 19, 2015 5.0 Pros The software is fantastic. You're able to manage all of your inventory across all your channels in one location. Before ecomdash, we kept track of our inventory manually in excel and used different software to list to the different channels - it was a nightmare! Now we can list to all of our channels from one software and our inventory is synched across the board. And in addition to synching, you have really great accounting reports like COGS, sales tax, etc. - real time savers! We researched vendors for two years and there are some out there that offer the depth of product but the monthly cost was just way beyond our means. Ecomdash provides a really affordable option for smaller sellers. Price is based on sales, not skus. What I like best about Ecomdash is the respect and support they give their clients - no one is too small for their attention. They are so very helpful in working with you and teaching you how to use their software to your best advantage. If you have a suggestion, the really listen and are continually upgrading in response to client suggestions. There are too many features to list them all here - you definitely need to check out their website or give them a call. Cons Like any software, there is a learning curve and it's taken me a bit of time to work out my system for listing product across the channels, but any time I have a question the support staff are right there to help me out. We sell a lot of one of a kind items and in previous software I pretty much created a listing at a time. In ecomdash, it's much faster to upload your data via csv file. Part of the learning curve is there are so many features that our previous software didn't have, so I'm learning how best to utilize them. Review Source SC Sean C. IT Manager Used the software for: Less than 6 months ### "We have been using Ecomdash for a few months and are still in the development stage. So far so good." January 26, 2018 4.0 Pros Price point compared to competitors. Ability to tie into other marketplaces. APIs that support automation. We can leverage our USPS account with Commercial Plus pricing through Endicia. The platform has the ability to manage multiple marketplaces in a relatively intuitive fashion. In theory, it will support the Mandrill plug in for delayed emails to customers. We have not gotten this functional yet. The support staff is generally speaking very helpful (although solutions take days/weeks sometimes). We had some issues with one of the APIs and they managed to implement a work around to accommodate our Woo Commerce website. This was a big deal and really allowed us to continue to use the Ecomdash platform. The methodology of Paid Orders- Ready to Ship versus Unshipped Orders empowers us to use automation for pulling inventory out of our POS. This is one of the most important features for our particular configuration and needs. Cons GUI does not give very much control over the sorting of orders. Therefore it is not as efficient as it could be. There are performance lags where the user is waiting for the GUI to catch up after a click (this has been recently improved to some degree). Printing labels does not support direct to the label printer. Therefore it pops up in a pdf and then you print from there. This slows down the process and is inefficient. The customization of packing lists is very limited. In particular, the logo size limit and text count limitations need improvement. Also the packing slip does not support shipping charges or ancillary charges/credits. A discrepancy on a packing slip/invoice can lead to customer complaints. We have had intermittent issues with time outs through the APIs. we have added code as a work around but still have issues on occasion. Review Source VR Verified Reviewer Business Development Intern - Smart Products & Online Retail Used the software for: 6-12 months ### "Very exhaustive order process software" March 30, 2018 5.0 Pros Thanks to Ecomdash, you access many features that make the order management better: the ftp synchronization will allow you to know the inventory of brands/distributors, same thing with EDI. This way, your system will be up to date at each time. Also, you can send orders to the supplier automatically with the cvs file feature: that's a super smart way to automatize and order process. Cons It can seem a bit too complex as there are so many features and you may not use them all - the UI is not so good (many windows) but you have to get used to it. Also it takes some time to set up with the IT Team, as you have to establish ftp feeds with brands and suppliers. Sure it's more powerful than softwares like Ordore but it requires more efforts to set it up. Review Source Sander K. Owner Consumer Goods Used the software for: 2+ years ### "Highly capable with a learning curve " January 14, 2019 5.0 Ecomdash has allowed our business to expand as we sell online B2C, B2B, brick-and-mortar, and at mobile locations. No other software handles this for us like ecomdash can. Pros Ecomdash handles multi-channel inventory is a more comprehensive and flexible way than any other software we’ve tried. Cons The software is so capable that it also has a huge learning curve (we’ve been at it several years and still learn new things), and the interface isn’t very modern, nor is it mobile-friendly. Review Source DS David S. Owner Apparel & Fashion Used the software for: 2+ years ### "Stay Away - Ecomdash is no longer supported" February 2, 2023 1.0 It was fine for a couple of years, but they seem to have stopped maintaining and supporting the platform. Now we have to switch to a different inventory system. Pros We chose this software because it could sync inventory to many sales channels at a reasonable cost. However, it no longer syncs with our Woocommerce sites and Ecomdash has gradually stopped supporting the platform. Cons Ecomdash is no longer actively supported. As far as I can tell, it was acquired and they are keeping it alive to milk subscription fees from existing customers. However, they no longer appear to be answering the phones or updating the system. Review Source EP Edward P. President Retail Used the software for: 1-2 years ### "Overall Opinion" April 7, 2018 4.0 I would recommend ecomdash but due hope they do not try to integrate too many features that are of no concern to us and price themselves out of the market such as SellBright and others have done. If they do elect to go down that road I hope they maintain a basic functionality for us who just inventory control which is our primary reason for using them. Pros Its is priced right for what you get. Inventory management has never failed us which is the primary reason we use it. Cons If you do not create all of your listing in Ecomdash there are issues, especially with Big Commerce. Even after downloading all of our listings they were missing sub-categories. Why did this hurt us? When we went to update the site for 2018 pricing it overrode all of our categories on our website so we had to re-create them all using a CSV file from Big Commerce. It caused our site to be blank for all sub -categories and took us 3-4 hours to correct. ecomdash worked with us to make certain eBay would not have the same issues when updating listing, but it took them to update their API with eBay. I very much appreciated their customer service, and sometimes its the platform not wanting to interface fully with ecomdash. Review Source Iñigo M. Manager y consultor SEO Marketing and Advertising Used the software for: 6-12 months ### "Configura tusitio web de manera fácil" May 11, 2023 3.0 La experiencia es positiva, a pesar de haber tenido ciertos problemas de comunicación con Atención al cliente. El no tener un buen nivel de inglés ha sido un muro en ciertas ocasiones, aunque más que por el idioma, ha sido por la persona que me atendió. Pros Uno de los pros que mas hay que tener en cuenta es la buena funcionalidad de los E-commerce. Otra ventaja es la gran cantidad de diseños que tienes para elegir para tu proyecto o negocio. Los precios de los planes de hosting están bien en relación a calidad/precio Cons El servicio de atención al cliente se podría mejorar y otro factor importante a tener en cuenta es que tienes que saber manejarte en inglés. La promoción que cogí en un principio tenía muchas funcionalidades limitadas. Review Source VR Verified Reviewer Director Consumer Electronics Used the software for: Less than 6 months ### "Awful customer service " February 27, 2022 1.0 Pros Nothing to like. The app is dated and doesn't do everything that they claim. Cons Their website claims that their software does EVERYTHING but it is just a lie. In fact, the app does not work properly. The GUI is dated. Worst of all the customer service is awful. One of the worst customer service I dealt with in the past 5 years. Please note that once you add your credit card, it is impossible to remove and they will keep taking money from your card withing sending any email or invoice. Do yourself a favour and stay away. There are plenty better options! Review Source LC Linda C. Owner Retail Used the software for: 2+ years ### "ecomdash Review " June 26, 2020 5.0 We have a great shipping time frame due to using EComdash. Usually we ship the same day due to the interaction between market place systems. Pros The syncing with the marketplace is awesome. The search of our product is easily done Cons The filters need reset each time the screen is refreshed within the creating of the Purchase Order system. IE: Monthly sales filters. Reason for choosing Web.com Was a great price and services Review Source Response from Web.com July 6, 2020 Hi Linda, Thanks so much for the feedback. We work hard to ensure our customers are able to seamlessly sell their products on many sales channels, so our team will be happy to hear you're having great experience. I'll be sure to pass along your feedback to our team as they continue to work on ways to improve the product. Thanks again and we look forward to helping you grow your ecommerce business. VR Verified Reviewer Marketing Coodinator Marketing and Advertising Used the software for: Less than 6 months ### "Ecomdash is the best, cost effective inventory manager on the market" June 15, 2021 4.0 Pros Inventory management is the best aspect of this product. Not only are we able to send accurate inventory across several different marketplaces, but we can also set rules for each marketplace too. We can set products to have a max available quantity, send out a quantity reserve, and even submit products through the program itself without having to bounce between various marketplaces. Cons Sometimes the software isn't quick enough to send out an inventory update when we run out of stock. This only happened when we were selling a crazy amount of inventory per day, but it still needs to be kept in mind when considering this product. Review Source Response from Web.com June 17, 2021 Hi! Thanks so much for sharing your feedback. Our team will be happy to hear you've had a great experience. Thanks again and we look forward to helping you grow your ecommerce business. SH Shaun H. CEO Retail Used the software for: 6-12 months ### "False Claims On Features Provided" March 12, 2021 1.0 Frustrating, after 6 months of being told change different setting and being passed around customer service representatives we were told the features we signed up for could not actually be provided. Pros None, I regret that we have put in the time that we have to try to get this software to perform as advertised. Cons The features listed on their website are misleading and can not be provided as outlined. Customer service is nothing short of terrible when help is needed the most. Alternatives considered [Extensiv Order Management](https://www.capterra.com/p/145409/Skubana/) Reason for choosing Web.com Due to claims made in regard to the features provided Review Source Response from Web.com March 18, 2021 Hi Shaun, Thank you for sharing your feedback. We're sorry to hear that the app didn't meet your expectations and apologize for any inconvenience you've experienced. Someone from our team will be contacting you shortly to learn more about these issues. We'd love to make things right if you give us another chance. Similar Products Featured ## Related categories [Website Builder](https://www.capterra.com/website-builder-software/)[Small Business eCommerce](https://www.capterra.com/small-business-ecommerce-software/)[eCommerce](https://www.capterra.com/ecommerce-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.