# Page 4 | Web.com Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 4 - Is Web.com the right Website Builder solution for you? Explore 132 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/151967/web-com/reviews --- Web.com 3.7 (132) [View alternatives](https://www.capterra.com/p/151967/web-com/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 4 - Reviews of Web.com ## Showing most helpful reviews Showing 76-100 of 132 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use HT Huong T. e-Commerce Manager Apparel & Fashion Used the software for: 1-2 years ### "Great experience for our small e-commerce store" June 12, 2018 5.0 We are a small e-commerce store with a small amount of team member, and inventory takes up a large part of our time, especially when we run our store on several channels, like Wordpress WooCommerce, Amazon Stores, drop ship vendors. Once we learnt about eComdash, it solved all of our problems. All the inventory reduction or counts are automated, it also syncs all the data across from our websites, which is wonderful. Saved us tons of time and labor cost. Pros EComdash is super easy to work with and it helps us-- a small e-commerce company with several channe Cons Some functions of eComdash is pretty robust and sometimes it gets me super confused. Like for reporting function it shows several that all sounded the same but I don't really know if the things I need will be inside of until after I run it and wait for 5 minutes until the report is ready to see if I actually ran the right report. So maybe, a preview of reports would be helpful. Review Source JA Joe A. Marketing Manager Internet Used the software for: 1-2 years ### "Great platform for our needs" August 14, 2019 4.0 Pros The price was extremely attractive and the customer service is extremely responsive. They have a live chat feature that enables me to get my questions answered immediately. Cons Slow loading times make certain tasks like product kitting take longer than they should. Review Source VR Verified Reviewer Digital Marketing Manager Retail Used the software for: 6-12 months ### "best inventory syncing system" October 8, 2019 4.0 This has really streamlined my side business in how I automate overall inventory and product management. Pros the ability to automate dropshipping has been key in creating and keeping my side business a major success. You can manage all of your ecom orders in one dashboard. Cons The UI isn't exactly the best - it could be improved with better user testing and getting real feedback on how to navigate throughout the interface. Review Source VB Volkan B. Manager Consumer Goods Used the software for: Less than 6 months ### "Free trial is just a bait. " September 15, 2018 1.0 Pros I didn’t use it much. Although it might be useful in some ways, I completely not satisfies with customer service. Cons “Free trial is just a bait, they start charging without giving any notice” I have started a free trial with them, which gave me 2 months of free usage, and it required my credit card to activate it. During the trial period, maybe I used them for a few times and then left the portal. After several months when I checked my credit card, I realized that they have charged me for the past 6-8 months. I immediately contacted them for a refund, they refused it saying that it is against their policy. I tried all the ways possible to get my right, even finally their CEO called me, however he also didn’t help me, saying that if he helps me, he would have to do the same for others who has the same issue as me. And I told him that even million dollar companies or banks inform their users before charging them, and if something happens by mistake, they can help for customer satisfaction. That was my experience with them, just to let others know it in advance before creating an ecomdash account. Review Source Adriahnna C. Digital Content Specialist Retail Used the software for: Less than 6 months ### "Truthfully, not worth the price" September 19, 2018 3.0 Pros We didn't have a software program tracking our warehouse inventory before ecomdash, but now we do! Cons Since we've been using the software, we've had several glitches causing hiccups in our inventory counts. When something ran out of stock, it doesnt show as out of stock so it wouldnt show up on our reorder sheet. Had orders waiting forever due to this problem Review Source VR Verified Reviewer Director of Business Development Construction Used the software for: 2+ years ### "Fits the bill if you're looking for more basic features" October 19, 2018 3.0 Pros We use Web.com for website hosting and email. One of the best features that the software offers is that you are able to check business emails remotely from any computer with an Internet connection. Cons If you send an email from the Web.com site, whatever emails you send from the Web.com site only are accessible from the Web.com site. You cannot access them from anywhere else. Review Source PC Peter C. President Retail Used the software for: Less than 6 months ### "Love it!" December 17, 2020 5.0 Wonderful Pros Syncing my two store fronts, inventory was a challenge to keep correct across the board. Now its on the money! Cons Nothing really, im not computer savvy and I been able to get it all going with some halp from support! Alternatives considered [SellerActive](https://www.capterra.com/p/131955/SellerActive/) Reason for choosing Web.com I drove both, I couldn't justify the extra cost of others. Review Source Response from Web.com December 23, 2020 Hi Peter, Thanks so much for your positive feedback! We work hard to make it easier for customers like yourself to run their online store, so our team will be happy to hear you've had a great experience. We look forward to helping you continue to grow your ecommerce business. Thanks again, Ecomdash MW Melanie W. Co-Owner Retail Used the software for: 2+ years ### "A Must Have" March 21, 2017 5.0 I have used ecomdash for years and could not imagine running online e-commerce sites without it. If you sell on multiple channels - ecomdash is a MUST HAVE. The sliding scale pricing is perfect for new businesses. The customer service is AWESOME! Inputting new products is a breeze. Reports are great. You will WANT THIS! Review Source JV Joseph V. Owner Retail Used the software for: 1-2 years ### "Very Happy in general regarding eComdash. Have been using it for over a year now ." October 13, 2017 5.0 Everything I need regarding this aspect of our business. End to end solution.The platform is very robust and takes a little getting used to but the learning curve isn't all that bad. Pros What I like most is the awesome support staff they have in place. Always there when I need them and always have the answers. Phone support is really important to me. No emailing support@... and waiting a day to hear back from someone. Review Source Mike A. Owner Retail Used the software for: Less than 6 months ### "Finally found something that works" March 21, 2017 5.0 I have been searching for inventory integration that really works with minimum effort for my 3 online stores. I finally found it with Ecomdash. I love it. It saves me at least 10 hours a week in keyboard time and headaches with overselling. Dont wait get it now Pros Quick set up. Quick site updates Cons Sometimes slow to search for sku's Review Source CC Cynthia C. CEO Retail Used the software for: Less than 6 months ### "Don't bother if you are on Woocommerce" October 3, 2019 1.0 Customer service, isn't real, flaky uneducated responses, phone support you have to SCHEDULE, that's right you can't just call and talk to someone they want you to SCHEDULE it. I don't have have time for that. Waste my time for your failure to have a properly functioning integration...uh no. Pros I like the theory of how they tell you it's going to work. Cons It just doesn't integrate with Woocommerce to even be remotely functional. It doesn't pull in all the images, does not pull in the barcordes or brands, how to drop ship you have to renenter the same information three times once for supplier, once for warehouse, and again for drop shipper. Bottom line is there is no UPC barcoding because they don't have an integration for it and after telling them now FOUR times trying literally once a year for FOUR years that they don't have their woocommerce integration down they continue to send me emails and advertise a woocommerce integration. No real store can use this. What's appalling is they don't even know the new Woocommerce SKU structure changed of I don't know TWO YEARS AGO! Review Source JO Jen O. Manager Retail Used the software for: Less than 6 months ### "Better with than without" September 30, 2020 4.0 Overall we are happy and there is hope for even better experience because customer support is so good. Pros It made our order processing a lot easier Cons I would like to customize dashboard to my liking to make the process easier to use in my day to day operation but there is no way to customize default filters or preferred view settings. It always defaults to whatever is default which is not useful. Review Source Response from Web.com October 13, 2020 Hi Jen, Thanks for sharing your feedback! Our team will be happy to hear you've had such a positive experience. I'll be sure to pass your feedback along to our team as they continue to work on ways to improve the product. Thanks again and we look forward to helping you grow your online business. NG Nick G. Owner Used the software for: 6-12 months ### "Very fast to set up. " December 5, 2016 5.0 This was probably the easiest and fastest that I was able to get my website up and running. I am NOT very computer savvy, but they took most of the guess work out. Easy to talk with and they make changes to the site very fast. Good value for the money. Pros Not too expensive and easy to use. Cons Na Review Source NC Nicholas C. Owner Automotive Used the software for: Less than 6 months ### "Review" October 19, 2020 5.0 Smooth and customer service is great. Pros Customer support and ease of use......... Cons The listing software could use some improvement Switched from [SureDone](https://www.capterra.com/p/162161/SureDone/) Suredone was a disaster. Review Source Response from Web.com October 22, 2020 Hi Nicholas, Thanks for providing your feedback! Our team will be happy to hear you've had a great experience. Your review reaffirms the hard work our support team puts in each day. I'm happy to pass your feedback along to our team, and we look forward to helping you grow your ecommerce business. KM Kevin M. Owner Retail Used the software for: 6-12 months ### "Good software but a bit pricey" April 3, 2019 5.0 The experience of working with this software and company was very good. We simply could not cost justify the expense and ROI. Pros Ecomdash works very well. It has great features and functionality. It connects to most marketplaces and integrates everything seamlessly. Customer Service was strong and they are always on top of things. Cons We simply found this product to be price restrictive for a company of our size. Doing only about 800 online orders a month, the cost per order was simply to high. We were able to switch to another company and cut our cost per transaction down by over 70%. We lost some functionality but that was minimal. Review Source AM Alana M. Manager Hospitality Used the software for: 6-12 months ### "Unintuitive but decent customer service " November 19, 2019 3.0 Although the support staff was helpful it does not make up for glitchy difficult to use program Pros Whenever I had an issue with a function on the web design I was always able to speak on the phone with a real person, who would genuine able to help Cons This software was unintuitive and difficult to use there are many better web design services. The owner paid the company for Seo help that I feel was sub par Alternatives considered [Wix](https://www.capterra.com/p/169007/Wix/) Review Source LL Lok L. Adminstrator Used the software for: 6-12 months ### "Excellent product with exceptional technical support." October 13, 2017 4.0 Pros It is very inexpensive inventory software and works well with all the selling channels we are currently using ( Etsy, Amazon, Shopify and Walmart). Cons Pricing update and accounting functionality need some improvement. When a order was cancelled from some market places, the cancellation info would not be posted back to the ecomdash and you have to cancel it manually on the ecomdash's order dashboard. Review Source Steven P. Director Retail Used the software for: Less than 6 months ### "Very happy" August 26, 2018 4.0 very good. works well. Pros does what we need it to do. very good onboarding and customer support Cons would be good if it supported more Aussie/international store fronts. Review Source DF Dave F. President Retail Used the software for: Less than 6 months ### "Ecomdash - Stellar Support and Response" November 17, 2015 5.0 Pros Compared to other software experiences we had, ecomdash software actually does what they say it will do, simply put "It Works" and the customer service is supreme. One thing in particular about this company I like, is they listen to their customer's suggestions. I can't tell you how many times I have made suggestions only to see them studied and placed into the software. Most other companies don't or can't do that, ecomdash excels in that area. Cons I don't know that I can honestly come up with anything I like least about this product, or the vendor. It is to do a specific purpose and it does it well. I suppose IF I had to choose a least liked aspect, it would be the idle time out. Not that it isn't plenty long before time out and requiring the password to unlock it I just like to walk off for a bit and get some coffee, well you know. (note you don't have to re-logon in with user name and password, you just unlock it with the password). Truthfully I would not take away the idle timeout at all, it is there to protect my account. I just need to take a bit shorter coffee break :) Review Source SH Shaun H. Owner Retail Used the software for: Less than 6 months ### "Good software & good service" April 29, 2020 5.0 I like the way you can book a 15 minute call or book 1hrs worth of training. I've done both and more but now I'm away selling like a pro! Pros This software allows me to expand my business by increasing the amount of drop ship suppliers I can connect to my storefront. Cons It seems a little complicated at first, but once I'd had the training I got to grips with it. Review Source Response from Web.com June 5, 2020 Hi Shaun, Thanks so much for your feedback. We're excited to hear that you were able to increase the number of dropshippers. We'll pass along the feedback to our training team too. Thanks, Ecomdash AC Abhijit C. Founder Outsourcing/Offshoring Used the software for: Less than 6 months ### "Worst Customer Service. They don't know how to solve an issue" June 1, 2022 1.0 Pros Worst Customer Service. They don't know how to solve an issue. I tried contacting their customer services representatives twice and they didn't fail to disappoint me both the times. First they don't have any idea how their system works. For a simple issue like "unable to login" they gave me 2 days timeframe to resolve the issue. 2nd it is a difficult thing to make them understand the issue. Cons Worst Customer Service, Lack of knowledge Review Source AB Anne B. Marketing Manager Retail Used the software for: Less than 6 months ### "Ecomdash is very intuitive to use and has strong customer support." July 17, 2018 5.0 Pros I like the way you can link inventory from multiple sales channels in one database. It has a simple layout that is easy to use and it is very helpful the way they keep histories of downloads, imports and exports. Also, when you call customer service you always get someone who is very knowledgeable of the product. Cons We're still learning how to use the program but so far I don't see any major shortcomings. If I had to say one it is a little confusing how a parent product is shown as listed on a storefront but the variants that we are actually selling are not listed on the storefront when they actually are being sold on these storefronts. Review Source AG Adam G. CEO Internet Used the software for: 6-12 months ### "Ecomdash Review" March 22, 2017 4.0 At first, the software was extremely slow to load. Tech support made an adjustment and it's much better now. The software is a little complicated & time consuming to use. Pros Lots of supported marketplaces. Cons It's very confusing and requires a lot of steps, in different places, to create new products and shipping orders. Review Source AS Anne S. VP/Director Retail Used the software for: 1-2 years ### "Ecomdash" August 15, 2019 3.0 It allows me to update everything in one location which distributes into all my stores on shopify Pros I like that it works with all of my stores in one location Cons Sometimes I find that the inventory updates are missed and also the waiting time period for several updates takes very long as I am waiting in a que for the updates to be completed which sometimes could take over 15 mins. Review Source MB Marco B. Ceo Retail Used the software for: 6-12 months ### "Just Start Just happy" July 20, 2018 5.0 Pros \- Clear help database - Quickly assistance - Easy to use - Many market place available - Possibility to personalize Cons Nothing to tall about, i wish like taxt also in Italian but isn't mandatary . I hope introduce Prestashop implementation soon Review Source Similar Products Featured ## Related categories [Website Builder](https://www.capterra.com/website-builder-software/)[Small Business eCommerce](https://www.capterra.com/small-business-ecommerce-software/)[eCommerce](https://www.capterra.com/ecommerce-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.