SpinOffice

Pros: It's customisable so we were able to take the basic product and make its fields and functions fit our business needs. It has integrated email, SMS and letters and we were able to build our own letter templates and a simple mail merge function pulls all of the key information into the letters which saves us time and effort. For us as a small training company it fits our needs perfectly and we can adapt it as we go along. We can also create separate client types such as customers, suppliers etc and have them distinct from each other within the system and, if we do have issues, the customer support has always been quick and effective.

Cons: It is simple to use, but once you have changed the names of the fields they don't always show under their new names when selecting those fields to run reports. This is minor as familiarity helps adjustment but initially it was an issue.

Overall: Very good. It fits our needs perfectly, has paid for itself in saved time an effort and, most importantly, the customer service has been excellent.

Pros: Once we understood the structure of SpinOffice, it proved to be highly simple to use. Contact management, task management, document management are all very simple. Data is easy to find, and sharing it all across one's team is the best value of this solution.

Cons: The calendar option isn't as simple to use as the rest of the SpinOffice platform, and there is no Android based App yet.

Overall: The SpinOffice team is very helpful and can quickly explain how the solution works. Once you are up and running, it is self supporting and reliable. In a nutshell, it is a focused CRM solution, on increasing team collaboration and data sharing.

Pros: Easy to use. Importing and organizing data is simple. I use it for call management and email marketing and it's ideally suited for that.

Once I understood the thinking behind the structure I have been able to adapt it for a variety of projects.

Cons: Interface can be a little confusing, mostly because the software was developed in Europe and not the US so things like addresses don't always translate. Would love it if there were an easier way to create subgroups or specific data sets.

Overall: Extremely responsive and very helpful. when I encounter an issue or have a question I get a response within 24 hours without fail.

Very low learning curve and have been able to adapt the product to multiple projects.

Pros: When I was shopping for a CRM I found that many of them have way too many features, and they are trying to be all things to all people. But once you get the software set up and running, you're not likely to use all of the bells and whistles. SpinOffice is simple, powerful and stable, and that's what I like about it. It does exactly what it says it will do without having to wade through archaic layers of menus and abstract features. And to date, I have had zero hours of downtime due to software issues.

Cons: The general workflow can take some getting used to. It's very simple once you understand how the software is laid out, but it can take some adjustment to get "in the groove."

Pros: - connection between emails and contacts in the database

- a dynamic dashboard for each contact person

- an archive that contains all communication and history

Cons: - it needs an internet connection continuously

- some screens are not intuitive

- there's no Android app available yet

Pros: Very easy to use, logic, cheep per year,

Cons: I think the system is optimal for business, I dont need more

Overall: I have very good experience with Spinoffice, good cooperation and very good service

Pros: It was easy to set up. It had a place to include process notes on clients, even photos. Each client was really a snap to set up. I got my entire CRM up and running in a few hours. There are a LOT of features that we are not using presently, which may make our work easier in the future as we grow. Meanwhile, those features do not stand in the way of our current usage.

Cons: None. I could not be happier. They are committed to success.

Overall: I could not be happier. I am using Spin Office to assist members of our board of directors (we are a non-profit) in fundraising activities. The customer service from HQ is outstanding. I have spoken on the phone, used chat, and e-mail to cover a few initial issues related to start up, tweaks, really, and received a thorough training via phone. They are committed to getting their product up and running flawlessly, because they understand how important the tool is to organizations like ours. I could not be happier.

Pros: As the title shows, the simplicity is my personal favorite. By just look and feel it's so easy to start and go forward from there on.

Cons: Not sure yet because I just started, mail synchronization was a little challenge but easily solved with a quick reaction from the helpdesk....

Overall: I was working in all kind of Excellists and it's so easy not to update those lists, with SpinOffice I have to update everything I do and it's so easy that it's fun to do it as well!!

Pros: It allows me to administer our 500+ contact list.

Cons: I haven't explored all this software can do yet, but, I've not found anything so far.

Overall: We are a tiny organisation working with people with mental health issues in the West Midlands of England. We were looking for a simple, easy to use CRM package to help us get on top of and manage our contacts and data in general. Spin Office is just what we were looking for and the people who created it are very supportive and helpful. Highly recommended.