# Passpack Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Passpack Software - reviews, pricing plans, popular comparisons to other Password Management products and more. Source: https://www.capterra.com/p/151986/Passpack --- # Passpack Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Passpack ## What is Passpack? Passpack is the Team Password & Credentials Manager for every business: A mission-critical solution built for secure Team & Role access management and productive collaboration, yet easy and versatile for everyone to use. Passpack delivers a compelling value proposition for businesses as a platform-agnostic solution, access account credentials from anywhere, on any device with secure cloud syncing, offering highly secure, organization-wide online password & credentials management. Enhance company defenses against cyberattacks with end-to-end encryption and organize your library of digital credentials, PINs, registration codes, account numbers, and certificates in a central repository that can be updated in real time and shared among trusted individuals. Use the administrator controls and reporting for audit and compliance requirements. Make onboarding easy using the API integration. ## What is Passpack used for? [Password Management](https://www.capterra.com/password-management-software/)[Identity Management](https://www.capterra.com/identity-management-software/)[Cybersecurity](https://www.capterra.com/cybersecurity-software/) Overall rating Based on 27 user reviews Reviews sentiment Positive 70% Neutral 15% Negative 15% Starting price $18 Per User, Per Year Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Passpack?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.passpack.com&name=Passpack) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Passpack 3.8 (27) VS. [4.7 (213)](https://www.capterra.com/p/210695/Bitwarden/reviews/) Starting Price $18 Per User, Per Year Starting Price $4 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 3.6 (27) Ease Of Use 4.6 (2,769) Value For Money 3.7 (22) Value For Money 4.8 (1,796) Customer Service 3.1 (15) Customer Service 4.7 (1,387) ## Passpack alternatives [4.7 (505)](https://www.capterra.com/p/144637/Keeper/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars Highest Rated [4.7 (930)](https://www.capterra.com/p/119653/Okta/reviews/) Starting price $6.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [4.5 (275)](https://www.capterra.com/p/147623/Dashlane-for-Business/reviews/) Starting price $8.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [4.6 (264)](https://www.capterra.com/p/175092/JumpCloud-DaaS/reviews/) Starting price $3.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/151986/Passpack/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Multi-Factor Authentication 4.6 (5) 80.00% of 5 reviewers that rated this feature as important or highly important Request two or more credentials to prove user's identity before granting access to systems Password Management 4.7 (3) 66.67% of 3 reviewers that rated this feature as important or highly important Generate and store passwords in an encrypted database and assist in retrieving lost or forgotten passwords Single Sign On 4.7 (3) 66.67% of 3 reviewers that rated this feature as important or highly important Allow users to access multiple services after entering their login credentials once Audit Trail 3.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important A record of all activities within the system, including user access, changes made, etc. Compliance Management 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Track and manage adherence to policies for any service, product, process, or supplier User Management 4.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks Passpack 27 features Define levels of authorization for access to specific files or systems Control and manage access to company resources Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and report on everything that happens within the system or network Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws A record of all activities within the system, including user access, changes made, etc. Verify the identity of users/devices to enable secure access Track and manage adherence to policies for any service, product, process, or supplier Protect sensitive data for digital privacy A chronological record of actions or occurrences within a network, software, or process Compliant with HIPAA, which sets standards for sensitive patient data protection Manage and track all disruptions and incidents Request two or more credentials to prove user's identity before granting access to systems Generate and store passwords in an encrypted database and assist in retrieving lost or forgotten passwords Create, manage, and track policies and procedures within an organization Control, monitor, and secure privileged accounts and their access to critical data and IT applications Analyze potential risks across the organization Initiate collection and analysis of known risks At least a username and password is required to access the system Systematic evaluation of the security of a company's overall security system and situation Allow users to access multiple services after entering their login credentials once Extra layer of security that requires not only a password and username but also something specific to that user Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks Create, modify, disable, or delete user accounts and their profiles across IT infrastructures Control system access and/or deliverability for applications and email addresses Get Advice We can help you find the software with the features you need. Features 3.7 (27) 3.7 Based on 27 reviews ## Pricing Value for money 3.7 (22) Free Trial Team $18.00 Per User,Per Year Business Plan $54.00 Per User,Per Year Value for money 3.7 (22) 3.7 Based on 22 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 3.1 (15) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 3.1 (15) 3.1 Based on 15 reviews ## User reviews Overall rating 3.8 Based on 27 reviews Filter by rating 5(9) 4(10) 3(4) 2(1) 1(3) Mentioned topic Sorted by most recent HG Heather G. CFO Marketing and Advertising ### "Always Recommending PP" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 9/10 December 6, 2024 We've been customers for many years and the product continues to evolve which is great. Pros All our passwords in one place and sharable Cons Often glitchy and not totally intuitive. Switched from [Google Drive](https://www.capterra.com/p/161425/Drive/) We wanted better team management with levels/groups and better control of generating passwords Alternatives considered [1Password](https://www.capterra.com/p/176113/1Password/) [Norton Small Business](https://www.capterra.com/p/10022866/Norton-Small-Business/) Reasons for choosing Passpack We tried a few personally before making a business switch and liked it best. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor December 16, 2024 Hi Heather, super appreciative for you making the time to post the review. We are continually updating, adding features and the UI based on customer feedback. Best regards, George FC Frances C. Owner Accounting ### "Great Password App" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 18, 2024 Pros I run an accounting services business serving over fifty clients, and we must keep track of numerous passwords - not just ours but those of our clients. Given the nature of our work, access management and control of client information is critical to the integrity of our business. Passpack provides security and trust, enabling my staff to complete work securely and efficiently. Being able to segment my employees into specific Teams according to client responsibilities is a significant benefit. Customer support is super helpful. Cons The user interface takes some time, but we understand this is being actively improved. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor February 22, 2024 Hi Frances, many thanks for taking the time to share your experience. Team Passpack is focused every day on providing and improving on all the attributes you have described. Best regards. Decker G Passpack Support FM Franklin M. Co-CEO Hospital & Health Care ### "They will take and take from you!" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 1.0 1.0 Likelihood to Recommend 1/10 January 11, 2024 Product is ok, and customer service is terrible. Pros It's average, only signed up because of the price Cons Continuous repeated billing. They will not stop billing me despite cancelling their service, and despite multiple replies from their customer service, as well as assurances, and refunds. This has been going on for years now! Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor January 12, 2024 Hello Franklin, sorry you feel you have had that experience. If an account is cancelled it is deleted from our system so cannot be re-billed. If an account is live in the system with a valid payment method the account will be billed on an annual basis. We process refunds within 24 hours of confirming they are legitimate. We are implementing a process of purging old accounts that have not been used for one year after sending a 30 day notice to that customer. Best regards. Decker G Passpack Support BS Bob S. CFO Retail ### "Functional and non-invasive" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 2.0 2.0 Likelihood to Recommend 8/10 November 17, 2023 It's good -- I like the recent upgrade and the feature which allows sharing of passwords between accounts. Pros It's there when I need it and stays out of sight when I don't. Cons Experienced some non-responsive behavior in the past when trying to change the credit card number used for autopay. Reasons for choosing Passpack Simplicity, functionality, free trial offer Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor November 17, 2023 Hello Bob, Many thanks for your feedback. The response matter mentioned has been addressed and we are always available in customer support. Best regards. Decker G Passpack Support BL Bryan L. Designer Design ### "A solid solution at a great price" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 10, 2023 Easy to use and reliable. I used the website's tutorials and videos to set it up and didn't have any issues. Pros It is as solid as anything on the market, reliable and user-friendly. The cost is unbeatable. I use it just about every day and have had little trouble labeling and organizing my passwords. The web documentation and videos are simple and clear. Cons I haven't discovered any cons as of yet. Looking forward to a mobile version. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor November 21, 2024 Hi Bryan, Thank you for your feedback, we are continually investing in. added features, easier UI. Best regards, Decker G MM michael m. Owner Real Estate ### "Difficult to set up and use" 2.0 Overall Rating 2.0 2.0 Ease of Use 1.0 1.0 Features 4.0 4.0 Customer Service 1.0 1.0 Likelihood to Recommend 1/10 May 23, 2023 Pros It does allow you to share links to your team to get access. Cons The video's on youtube for set up are completely out of date, and a different software completely. It's overly complicated to set up for what it is. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor August 28, 2023 Hi Michael, thank you for your input, we have made significant progress since you posted your comment with more to come. New YouTube videos coming soon. There is substantial new content on the website. Best regards, George RW Rachel W. Director Marketing and Advertising ### "Charged for two years post cancelling subscription" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 2/10 July 14, 2022 Terrible customer service, no way to remove my credit card from billing post cancel of subscription. Pros Easy to navigate but limited functionality. Cons Group management was not available at the time and cancel the subscription but they continued to charge us annually for the cancelled account even though we followed up more than 10 times. Would not trust them with my passwords if I can't trust them with my credit card. Reasons for choosing Passpack Easy to use at the time but have since moved to Lastpass. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. LT Lina T. Staff Software Developer Information Technology and Services ### "Easy to setup and use but lacks some important features" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 0.0 0.0 Likelihood to Recommend 5/10 December 22, 2021 Pros Simplicity and ease of use. Passpack is great for very simple use cases and does not have a huge learning curve. Cons Does not provide security check-ups and password auditing, UI is not that great. Does not have native mobile apps which enable quick login to other apps on devices. Does not work on Linux. Cannot attach files. Does not have browser extensions to autofill passwords and generate passwords. Alternatives considered [LastPass](https://www.capterra.com/p/151988/LastPass/) Reasons for choosing Passpack Wanted to try it out. But decided to move to LastPass later Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. VB Victoria B. Owner Consumer Goods ### "Lacking vital features for ease of use" 3.0 Overall Rating 3.0 3.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 0.0 0.0 Likelihood to Recommend 2/10 April 20, 2021 Passpack works well as far as securely managing login passwords. If you don’t need a browser extension or reminders to add new logins, it will work well for you. Pros Security was always good. Suggested password feature is helpful. Easy to create or edit entries. Easy to share login securely without giving out passwords. Cons No browser extension, so you had to go to the passpack website and launch a website to login. No reminders to add new logins. Changing passwords was tedious due to con #1. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JM Jessica M. Director of Human Resources Health, Wellness and Fitness ### "No more forgotten passwords!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 13, 2020 What a lifesaver! Everyone needs this program. And it's FREE up to 100 passwords which means it is accessible to all! I choose to pay for the program as I use it for both work AND personal and it's only about $18/yr which is nothing. How often do you enter a random password into a program to use it once but down the road you end up wanting to login again and can't remember your password. STORE THEM ALL here. And having a program that will generate random passwords as well is very helpful! No more 123456 passwords for me! Pros Are you kidding me? Never having to click "forgot password" because I have one place for all of my passwords. AND it even suggests passwords for me, using the pattern that I need, when resetting or creating a new password. Brilliant! Also, I love that I can choose what passwords I want to share with my teammates, that's a cool feature! Cons When I go to login, the website takes me to a newer version of the program which I am unable to enter my credentials into. I need to click that I use the old version. That's kinda odd and annoying. Reasons for choosing Passpack My boss suggested it on my first day of work. Now I recommend it for all new hires. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/151986/Passpack/reviews/) Popular comparisons [LastPass vs Passpack](https://www.capterra.com/compare/151986-151988/Passpack-vs-LastPass) [1Password vs Passpack](https://www.capterra.com/compare/151986-176113/Passpack-vs-1Password)  Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)