--- title: "Passpack Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Passpack Software - reviews, pricing plans, popular comparisons to other Password Management products and more." source_url: "https://www.capterra.com/p/151986/Passpack/" page_type: "product" language: "en" publication_date: "2026-10-29" --- # Passpack Software Review 2026: Features, Integrations, Pros & Cons Last updated on October 29, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Passpack ## What is Passpack? The Passpack Difference SOC 2 Type II Certified. GDPR & CCPA Compliant. ISO 27001 Aligned. Regular Third-Party Security Audits. 99.9% Uptime SLA. 300K+ Active Users. 8M+ credentials protected. 12+ years in business. Security Your credentials stay protected with true zero-knowledge encryption, secure sharing, and granular access controls. Security without unnecessary complexity. Productivity Make credential management easier for everyone. Secure access from anywhere with intuitive tools that simplify your workflows. Compliance Maintain control and accountability with credential ownership, access management, activity reporting, and audit trails that support your governance requirements. Predictable Pricing Straightforward per-user pricing makes it easier to plan your budget. Why You Can Count on Passpack Passpack is the technology behind the credential security layer of HENNGE One, built for the enterprise customers of HENNGE, Japan's #1 cloud security provider. ## What is Passpack used for? [Password Management](https://www.capterra.com/password-management-software/)[Cybersecurity](https://www.capterra.com/cybersecurity-software/)[Identity Management](https://www.capterra.com/identity-management-software/) Top alternative Featured Overall rating Based on 30 user reviews Reviews sentiment Positive 73% Neutral 13% Negative 13% Starting price $20 Per User, Per Year Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Passpack?[Manage this product listing](https://www.g2.com/products/passpack/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Passpack 3.9 (30) VS. [4.7 (216)](https://www.capterra.com/p/210695/Bitwarden/reviews/) Starting Price $20 Per User, Per Year Starting Price $4 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 3.8 (30) Ease Of Use 4.6 (2,774) Value For Money 3.8 (25) Value For Money 4.8 (1,801) Customer Service 3.4 (18) Customer Service 4.7 (1,390) ## Passpack alternatives [4.7 (510)](https://www.capterra.com/p/144637/Keeper/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars Highest Rated [4.7 (947)](https://www.capterra.com/p/119653/Okta/reviews/) Starting price $6.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [4.6 (294)](https://www.capterra.com/p/175092/JumpCloud-DaaS/reviews/) Starting price $3.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.5 (276)](https://www.capterra.com/p/147623/Dashlane-for-Business/reviews/) Starting price $8.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/151986/Passpack/alternatives/) ## FAQs about Passpack Overview ### Which roles and teams benefit most from Passpack? Passpack is most used by business owners, executives, and finance leaders who manage shared credentials for banking, vendor, and administrative accounts. Software developers, web teams, and product leaders use it to control access to technical tools, while marketing, e-commerce, HR, and creative staff share account logins for campaigns, platforms, and team operations. Answer based on 28 reviews Overview ### What company size and industries is Passpack built for? Passpack is a password and credentials management solution for all organizations, primarily used by small businesses (88%) in Marketing and Advertising (12%). It also serves midsize businesses (8%) and enterprises (4%), with adoption in Computer Software and Consumer Goods (8% each), mainly for password management (91%). Answer based on 29 reviews Features and Usability ### What are the key features of Passpack? Passpack offers access management and password management, plus access controls/permissions, user management, and user provisioning. Security features include multi-factor authentication, two-factor authentication, single sign on, secure login, whitelisting/blacklisting, and authentication. It also includes audit trail, audit management, activity monitoring, incident management, risk assessment, and compliance management. Getting Started and Support ### What customer support options does Passpack offer? Passpack provides Email/Help Desk, FAQ/Forum, and a Knowledge Base. User feedback on support is mixed to negative, with complaints about slow replies, forum links that do not answer questions, and billing issues that were difficult to resolve after cancellation. Answer based on 3 reviews Security ### How does Passpack handle data security and access control? Passpack uses two-step login with an account password and secret passphrase, automatic log-off after inactivity, and hidden password and note fields until viewed. It generates complex passwords and supports sharing entries with selected users, teams, or groups. Reviewers note that forgotten passphrases cannot be reset, and some report limited team contribution controls. Answer based on 25 reviews ## Features AI summary Based on 2,323 Password Management reviews Capterra reviewers highlight these as the features buyers value most when choosing password management software: - **Secure Login** (**72%** of reviewers rated this feature as critical) - **Encrypted Password Storage** (**76%**) - **Password Synchronization** (**60%**) Passpack supports **Secure Login**, which gives teams a controlled way to access shared credentials safely. However, it does not include **Encrypted Password Storage** or **Password Synchronization**. Instead, it offers **Multi-Factor Authentication** (**51%**), another feature reviewers see as important. This can add an extra layer of account protection, helping businesses reduce unauthorized access and giving teams a more secure way to manage login activity. Secure Login 5.0 (2) 100.00% of 2 reviewers that rated this feature as important or highly important At least a username and password is required to access the system Credential Management 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Manage usernames, account numbers, passwords, biometric data, public access keys, and other documentation Multi-Factor Authentication 4.7 (6) 83.33% of 6 reviewers that rated this feature as important or highly important Request two or more credentials to prove user's identity before granting access to systems Password Management 4.8 (5) 80.00% of 5 reviewers that rated this feature as important or highly important Generate and store passwords in an encrypted database and assist in retrieving lost or forgotten passwords Single Sign On 4.8 (4) 75.00% of 4 reviewers that rated this feature as important or highly important Allow users to access multiple services after entering their login credentials once User Management 4.8 (4) 75.00% of 4 reviewers that rated this feature as important or highly important Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks Passpack 58 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Access Management: Control and manage access to company resources - Active Directory Integration: Integrates with Active Directory - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Monitoring: Track and report on everything that happens within the system or network - Activity Tracking: Track and document all activities across devices, networks, and other systems - Admin Management: Allows an employer or administrator to manage employee access. - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Audit Management: Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws - Audit Trail: A record of all activities within the system, including user access, changes made, etc. - Authentication: Verify the identity of users/devices to enable secure access - Autosave & Autofill: Automatically saves usernames, passwords, addresses and other details, and uses these to automatically fill form fields - Behavior Tracking: Track visitors'/audience's responses across web pages and other optimized content - Browser Extension: Product offers a browser extension that validates or enriches lead information within the user’s browser. - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Compliance Management: Track and manage adherence to policies for any service, product, process, or supplier - Credential Management: Manage usernames, account numbers, passwords, biometric data, public access keys, and other documentation - Data Encryption: Provide some level of encryption of data in transit, protecting sensitive data while it lives in the backup application. - Data Security: Protect sensitive data for digital privacy - Data Synchronization: Synchronizing data between two or more devices/systems and automatically updating changes to maintain consistency - Encrypted Password Storage: Passwords are stored in an encrypted format - Event Logs: A chronological record of actions or occurrences within a network, software, or process - File Storage: Store and access documents, forms, and photos in one centralized place - HIPAA Compliant: Compliant with HIPAA, which sets standards for sensitive patient data protection - Incident Management: Manage and track all disruptions and incidents - IP Restriction: Only allow access from specified IP addresses - Member Accounts: Accounts held by members of an organization - Mobile Access: Access software remotely via mobile devices - Mobile App Usability: Integrates with your mobile device for use on mobile apps. - Multi-Factor Authentication: Request two or more credentials to prove user's identity before granting access to systems - Multi-Language: Manage and support multiple languages - Multiple User Accounts: Allow multiple users with individual logins and varying permissions to use the same account, software, portal, or service - Password Generator: Generates strong, unique passwords with customizable parameters - Password Management: Generate and store passwords in an encrypted database and assist in retrieving lost or forgotten passwords - Password Policies: Set and enforce password security requirements such as length, character sets, and regular password changes - Password Synchronization: Securely access passwords from any device - Policy Management: Create, manage, and track policies and procedures within an organization - Privileged Account Management: Control, monitor, and secure privileged accounts and their access to critical data and IT applications - Quick Login: Expedites user logins using methods like a master password or password autofill. - Real-Time Reporting: Active reporting of data and metrics - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Risk Analysis: Analyze potential risks across the organization - Risk Assessment: Initiate collection and analysis of known risks - Secure Data Storage: Securely stores data to prevent data loss or breaches - Secure Login: At least a username and password is required to access the system - Secure Password Sharing: Securely share encrypted passwords with colleagues - Security Auditing: Systematic evaluation of the security of a company's overall security system and situation - Security Audits: Analyzes and evaluates the quality and variety of your passwords. - Single Sign On: Allow users to access multiple services after entering their login credentials once - Tagging: Attach digital tags to documents and assets for identification, search, or monitoring purposes - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Two-Factor Authentication: Extra layer of security that requires not only a password and username but also something specific to that user - User Management: Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks - User Provisioning: Create, modify, disable, or delete user accounts and their profiles across IT infrastructures - Whitelisting/Blacklisting: Control system access and/or deliverability for applications and email addresses - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 3.8 (30) 3.8 Based on 30 reviews ## Pricing Value for money 3.8 (25) Free Trial [View pricing plan details](https://www.capterra.com/p/151986/Passpack/pricing/) Teams $20.00 Per User,Per Year It includes: - Browser Extensions - Mobile app for iOS and Android - Encrypted Password Sharing with Individuals & Teams - Store Unlimited Passwords - Transfer & Acquire Ownership of Passwords - Encrypted Account for Every User - Two-factor authentication - YubiKey Support - Emergency Access Codes - Create Unlimited Teams Of Users - Restore Recently Deleted Passwords - Auto Generate Strong Passwords - Labeling Organisation of Passwords - Password History - Import & Export Passwords - Bidirectional One-Time Share - TOTP - Limited Activity Reporting - Private, Shared & Custom Notes Business Plan $54.00 Per User,Per Year It includes: - IDENTITY AND ACCESS - Single Sign-On Authentication - Active Directory - Advanced Multi-Administrator Support - Device Registration - ORGANIZATION CONTROLS - Find all Passpack Accounts with your Organization's Domains - Restrict which email domains may join your organization - Restrict team members from joining external organizations - Control Session Time & Lock Out at the Organization level - Delete and Reset Team Member Accounts - COMPLIANCE AND REPORTING - Advanced activity reporting - Unlimited History and Archive for Passwords and Notes, with All Changes Logged - INTEGRATIONS AND SUPPORT - API Integration - Rapid Response Customer Support - Free Family Plan for every user Value for money 3.8 (25) 3.8 Based on 25 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 3.4 (18) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 3.4 (18) 3.4 Based on 18 reviews ## User reviews Overall rating 3.9 Based on 30 reviews Filter by rating Counts reflect reviews available in this feed. 5(12) 4(10) 3(4) 2(1) 1(3) Mentioned topic Recent reviews first, then most helpful Kim B. Account Executive Used the software for: 3-5 years ### "Passpack's Ease of Use and " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 5, 2026 Passpack has been a great company to work with and if I have ever run into an issue, they have been super quick to respond and rectify right away. Pros Working at a marketing agency, we share access to multiple systems for all of our clients. We don’t want to be the source of a breach for our customers, and we don’t want them to be the source of a breach for us either. We appreciate Passpack's security features, ease of use, and the visibility into who has had (and used) access to every system. We find it helpful to know the age of each password, and the functionality of being able to rotate passwords among our full-time and contract freelance team. Cons Initially about not having the app, but that has recently been released which has been a great addition. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Co-Founder and Managing Partner Used the software for: Less than 1 year ### "Great PW manager for a small business managing multiple client systems" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 July 15, 2026 Very easy to use PW manager that is perfect for a small business where multiple remote members of staff need access to numerous internal systems and client side systems. Pros Good value for money compared to other PW managers. Great for managing team access to credentials with its team member level controls. Very easy UI that makes saving and retrieving credentials quick and easy. Cons Creating and adding new labels is a little bit tricky, as you can't create a new label at the same time you save a new login credential. Instead, you have to create the label first, then save the new credential. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Career Strategist Used the software for: Less than 1 year ### "Great for small and growing teams" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 9, 2026 Great experience, would recommend this product. It has more advanced tools for bigger companies, but it also works for small teams with contract-based support. Pros I appreciate the added security and help to upgrade existing passwords to more secure ones. The product is easy to use and share passwords as needed. It's been better than SecureSafe and other password managers I've used previously. I like seeing stats on passwords, including age, how recently they were used, etc. Cons I haven't had any issues with it - working as expected. It only took a few minutes to understand the setup, and implementation has been seamless. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Marketing Director Used the software for: 3-5 years ### "I used to be one of Passpacks biggest fans" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 2.0 2.0 Likelihood to Recommend 3/10 June 27, 2019 I've used passpack for over 5 years. Couldn't be happier except they've had trouble keeping up with all the new changes in tech, smart phones in particular. They are slow to innovate and don't seem to have the infrastructure in place to support it customers properly. 5 years ago I'd give then 5 stars. Now I'd give them a 2.5. Pros I should say right off that I'm still using passpack's version 7 of their software. I've been using it for personal and business for years and it's been excellent. The first 100 passwords free was amazing and when I hit over 100 I was totally ok with paying for it. Its very stylistically minimalist but does the job. I was a big fan until they stopped keeping up with changes in tech... Their new version has taken years to get off the ground and continues to have bugs that make it hard to use. This was stellar at one point, but now I would advise you tread carefully before diving in with passpack. Test the product thoroughly before you throw too many of your pws into it, as well as your time and money. I still use it on a weekly basis but have started steering friends and clients towards other options. I've found an alternative I really like now and am planning on migrating over soon. Cons Passpack was one of the best in my experience until tech changed, smart phones became everything and in all of that passpack just stopped keeping up. They've been working on an updated version for years and it's still full of bugs. I set up a new account and so many things were wrong with it that it was unusable. I contacted customer support and it took over a week to reply and their reply just sent gave me a link to a forum article that didn't even answer my question. The migration for us long time users is non existant--we basically have to join the new passpack as though we're migrating from another company. My dear passpack, what happened to you? I think this was built by a small group of people that just lost passion in keeping up with it. They also don't have an app, though they have a "web app" for their newest version that is suppose to be more mobile friendly. I hope dearly that passpack will fix their issues because they have huge potential. Check them out but kick the tires. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer CFO Used the software for: 3-5 years ### "Always Recommending PP" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 9/10 December 15, 2024 We've been customers for many years and the product continues to evolve which is great. Pros All our passwords in one place and sharable Cons Often glitchy and not totally intuitive. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Staff Software Developer Used the software for: 3-5 years ### "Easy to setup and use but lacks some important features" 5.0 December 24, 2021 Pros Simplicity and ease of use. Passpack is great for very simple use cases and does not have a huge learning curve. Cons Does not provide security check-ups and password auditing, UI is not that great. Does not have native mobile apps which enable quick login to other apps on devices. Does not work on Linux. Cannot attach files. Does not have browser extensions to autofill passwords and generate passwords. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Laura D. Owner Used the software for: Less than 1 year ### "Love this software! Essential for success with my clients." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 25, 2018 Secure way to deal with all the passwords we need to function in today's world. Pros Easy to learn to use, easy to enter and update data. Double entry, complex passphrases for sign-in makes unwanted access unlikely. With multiple passwords for multiple business entities and several employees using the same applications and systems, Passpack keeps passwords safe and accessible to everyone on multiple computers. Also, Passpack makes it safe to access these same online systems remotely. The notes feature allows attaching additional information easily - like the security questions and answers some sites require. The live link feature allows one click for accessing the login sites of specific websites. An additional safety feature is that the application closes access to the password list after the site has been inactive for a period of time and requires re-entering the second passphrase to get back into the password section. Cons The additional safety feature that closes the site when it's inactive is irritating because you have to keep re-entering the second passphrase OFTEN when working on several projects that require different passwords. I haven't found a timer and unlike some sites that pop up a warning box so you can choose to continue working in the secure site, Passpack just logs out of that area. This is a minor irritation for something that provides an added level of security in case someone is called away from their computer and didn't log out of Passpack before leaving the workstation. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Verified Reviewer Web Developer Used the software for: 3-5 years ### "The "Basic" Password Manager" 3.0 April 25, 2019 Pros The security is great. You need to provide your password and the secret pass-phrase to unlock your account. The price is very affordable for small business and teams compared to LastPass. Sharing the password with the team is very quick. Cons The website looks very old and outdated. No application support of Android or iOS which is very important nowadays. No support for two-factor authentication. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Business Development Executive Used the software for: 3-5 years ### "My default password manager" 5.0 March 7, 2019 I use this as my default password manager, it works quite well with they search options. I just wish they were more clear with the website to check out your passwords, If it wasn't for a friend recoomend the correct link after their management changes, I wouldn't have known it from the website Pros I feel like I can trust passpack, it's quite easy to use and they search via tags works well Cons I wish they had a mobile app. Also, they had some changes in the management team, an in order to use the app, I need to use the correct link. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Yuval P. Senior Product Owner Used the software for: 1-3 years ### "Pretty bad solution for password management" 1.0 July 18, 2019 Pros Seems like a safe and secure enough solution. Cons UX is very bad. Hard to find what you're looking for. Hard to share within a team. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/151986/Passpack/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [LastPass vs Passpack](https://www.capterra.com/compare/151986-151988/Passpack-vs-LastPass) [1Password vs Passpack](https://www.capterra.com/compare/151986-176113/Passpack-vs-1Password)