--- title: "LastPass Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is LastPass the right Password Management solution for you? Explore 2787 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/151988/LastPass/reviews/" page_type: "reviews" language: "en" publication_date: "2026-10-19" --- LastPass 4.6 (2795) [View alternatives](https://www.capterra.com/p/151988/LastPass/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 19th, 2026 # Reviews of LastPass Ease of use 4.5 Customer Service 4.3 ## Pros and Cons in Reviews DJ Daniel J Digital Sales RepresentativeLogistics and Supply Chain, 201 - 500 employeesUsed the software for: More than 2 years. “The ability to save passwords, auto generate, secure your information and user friendly extension to autopopulate or update passwords is what made it stand out compared to others.“ May 14, 2025 Rashad G GeomechanicistOil & Energy, 201 - 500 employeesUsed the software for: 1-2 years. “Autofill does not always recognize the correct field or account, so there are times when I still need to open the vault and find the login manually.“ August 28, 2026 Julie G VP of MarketingMarketing and Advertising, Self-employedUsed the software for: More than 2 years. “It was easy to use, simplified password management across multiple devices, and made it convenient to securely store and organize login credentials.“ July 31, 2026 Julie G VP of MarketingMarketing and Advertising, Self-employedUsed the software for: More than 2 years. “The biggest drawback of LastPass is its account recovery process and the lack of meaningful support when something goes wrong.“ July 31, 2026 AM Antti M Product OwnerInformation Technology and Services, 2 - 10 employeesUsed the software for: 1-2 years. “LastPass also offers solid and easy ways to enhance your security with external passkeys, such as physical Yubico's.“ August 12, 2025 Julie G VP of MarketingMarketing and Advertising, Self-employedUsed the software for: More than 2 years. “Family Managers are unable to help family members regain access to their accounts, making the Family plan far less useful than expected.“ July 31, 2026 DN David N Senior System AdministratorComputer Software, 201 - 500 employeesUsed the software for: More than 2 years. “The app doesn't try to be too much and does its core function as a password manager well.“ April 24, 2026 Julie G VP of MarketingMarketing and Advertising, Self-employedUsed the software for: More than 2 years. “Seven days without access to an account is unacceptable for a password manager, especially when there is no practical path to resolution.“ July 31, 2026 ## Showing most helpful reviews Showing 1-25 of 2795 available reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Jason N. Director Used the software for: 3-5 years ### "Saves me time and leaves need for remembering everything behind" November 11, 2026 5.0 The need to record or remember so many passwords and allow staff to access only what I want them to with. no visibility of the passwords so safety should they leave Pros I dont need to rember so mnay passwords and can auto select a random password knowing I dont need to remember it, saves me time and is more secure. Cons Does log out randomly at times which can be annoying Review Source Zephyr B. Operations Manager Used the software for: 5+ years ### "User Administration and Compliance Made Easy in One Dashboard" November 11, 2026 4.5 solves repeat password use, sharing issues and on and off boarding problems. Keeps our business and users secure. Pros Makes user administration and compliance much easier. Nice to have the dashboards and dark web monitoring all in one place. Cons the browser extension takes a while to sign-in and sometimes doesn't. Switched from [Google Authenticator](https://www.capterra.com/p/253108/Google-Authenticator/) We were using Bitium which was acquired by Google in 2017, so we migrated to LastPass after reviewing a few alternatives. Lastpass had the easiest migration pathway and best user experience. Alternatives considered [1Password](https://www.capterra.com/p/176113/1Password/) Reasons for choosing LastPass User experience and migration, ability to link personal accounts. Review Source TH Tracy H. Practice Manager Used the software for: 3-5 years ### "Strong Password Security with Convenient Centralized Access" November 10, 2026 5.0 Keeping passwords in a secure location instead of employees writing them down everywhere Pros Strong passwords and central location for passwords to be safe and accessible Cons Sometimes it signs me out too quick and I have to log in again on my phone Review Source Purchasing P. coo Used the software for: 1-3 years ### "LastPass Makes Passwords Effortless Across Devices and Teams" November 9, 2026 5.0 Before LastPass, our team juggled logins for vendor portals, supplier accounts, shipping sites, and internal systems with a mix of spreadsheets, notebooks, and reused passwords. It was inefficient and a real security risk. Now everything is stored in one secure vault, and we can share access to specific accounts with the people who need it without passing passwords around by email or text. When someone changes roles or leaves, we can update or revoke access quickly. Day to day, it saves time on password resets and lockouts, keeps purchasing and operations moving without interruption, and gives us confidence that our accounts are protected with strong, unique passwords. Pros What I like best about LastPass is how effortlessly it fits into my day. The browser extension autofills logins across the dozens of sites and vendor portals I use, so I’m no longer resetting forgotten passwords or keeping track of them on sticky notes. The password generator makes it easy to create strong, unique credentials without thinking twice, and the secure vault keeps everything organized and accessible from any device, whether I’m at my desk or on my phone. Shared folders have been a big help for giving team members access to accounts without emailing passwords back and forth. Overall, it saves time, reduces frustration, and gives me real peace of mind that our accounts are protected. It’s one of those tools that quietly does its job so well you forget how much you depend on it Cons Honestly, there isn’t much I dislike. Occasionally autofill doesn’t recognize a login field on certain sites, especially ones with unusual or multi-step sign-in pages, so I have to copy and paste the password manually. The browser extension can also feel a little slow to load at times. Some of the more useful features are reserved for the paid tiers, which would be nice to see opened up a bit more. These are minor inconveniences, though, and they don’t take away from the overall value the product provides Alternatives considered [Dashlane for Business](https://www.capterra.com/p/147623/Dashlane-for-Business/) Reasons for choosing LastPass LastPass offered the best balance of ease of use, features, and price for our needs. The browser extension and autofill were more seamless in our testing, setup was quick, and the shared folders made it simple to manage team access to vendor and supplier accounts. It also works well across all our devices without extra effort, which made adoption easy for everyone. Review Source Reut A. Solopreneure Used the software for: 3-5 years ### "Easy, Cross-Platform, and Secure—A Tool I Trust" November 8, 2026 5.0 Remembering passwords and creating strong passwords Pros Easy to use, works cross platforms, always useful, I trust it that it's secure. Cons I don't like the autofill icon of fields so I disabled it. Perfect other than that Review Source Joshua K. Chief Compliance Officer Used the software for: 5+ years ### "A Central Hub for Managing Passwords Across All My Devices" November 6, 2026 5.0 I have to login to close to a hundred different sites for my professional and personal life, and it helps me have a central place for all of these passwords. Pros It provides a central place to manage my passwords across all my devices. Cons If you don't properly label a website when adding to the software, it may be difficult to find later on... if it's not an obvious domain. Review Source Marina K. Customer Support Guide ### "Effortless Cross-Device Password Access and Sharing" November 4, 2026 5.0 LastPass gives me the freedom not to generate or remember all my passwords. Because it works across my PC and phone, I can log in anywhere by remembering just one password, and it puts me at ease and makes me feel secure. Pros I use LastPass for everything, from my email and social network passwords to banking information I don’t want to keep in my head. I only have to remember one password, and I can access my saved information across my PC and phone. It fills in information and logs me in when I need it, and on my phone I can tap the fingerprint reader to get to what I need. I also love being able to share things like YouTube and Netflix with my friends and family. I’ve used LastPass for years and wouldn’t want to go a day without it. It was easy to set up, and the improvements to its security put me at ease. I feel secure using it. Cons I wouldn’t say there’s nothing, but maybe the user interface could be simplified. I haven’t looked into what would make it easier for me. Review Source Geomechanicist Used the software for: 1-3 years ### "A safer way to manage multiple passwords" September 1, 2026 4.0 LastPass has been useful for keeping passwords securely stored and reducing the need to remember or reuse credentials across different accounts. Having everything protected in one place gives me a more organized way to manage account security. Pros LastPass has been helpful for keeping login credentials in one place rather than having to remember passwords for every system I use. Autofill is probably the feature I appreciate most, especially when regularly switching between different platforms and websites. Cons Autofill does not always recognize the correct field or account, so there are times when I still need to open the vault and find the login manually. It is a minor inconvenience, but noticeable when it happens. Review Source IT Helpdesk Agent Used the software for: 3-5 years ### "Great password manager" August 12, 2026 5.0 Regular with the new records and new administrations we are producing heaps of passwords which is difficult to recall. Likewise keeping secret key safe is a testing issue. LastPass is an awesome device and spares bunches of time for you by keeping your passwords protected and clean. Pros LastPass coordinates with every one of the programs accessible like Google Chrome, Firefox and Safari. It additionally backings portable, which is a key component these days. Cons The main issue I have is concerning the idea driving the secret word administration arrangements: it feels odd putting every one of the eggs in the same wicker container. On the off chance that the arrangement is ever bargained, my passwords would be too. Review Source Julie G. VP of Marketing Used the software for: 3-5 years ### "A Family Plan That Can't Help Your Family" August 4, 2026 1.0 I was a loyal LastPass customer for nearly six years and trusted the service enough to put my entire family on a Family plan. That trust is gone. For seven days, my family member was locked out of his account because he needed to reset his master password. Despite countless attempts to resolve the issue, LastPass provided no practical way to restore access in a reasonable amount of time. A password manager's primary job is to help users securely access their information, and LastPass failed at the most critical moment. What made the situation even worse was the terrible customer support. Responses were slow, unhelpful, and offered no real path to resolution. As the Family Manager, I was shocked to discover that I had virtually no ability to help my own family member recover access to his account. For a product marketed as a family solution, that is an incredible oversight. The most disappointing interaction came from LastPass support itself. Rather than helping us recover the account, we were told: "Since your family member does not have much information saved in their vault yet, resetting the account would be the best course of action." That response completely missed the point. The amount of information stored in the vault is irrelevant. Whether there is one password or one thousand, the expectation is that a password manager helps customers regain access to their accounts, not dismisses the problem because there isn't "much information" to lose. That response demonstrated a lack of empathy and a troubling attitude toward customer support. This experience exposed a fundamental weakness in LastPass's Family plan. Family Managers have no meaningful way to assist a family member who is locked out of their account. Competing password managers, such as 1Password, provide family recovery features that allow organizers to help members regain access. LastPass leaves families stranded when they need help the most. After nearly six years as a paying customer, I have canceled my LastPass subscription. It wasn't because of the technology alone, it was because of the complete lack of responsive support, the dismissive attitude we encountered, and the absence of basic family account recovery capabilities. When a company holds the keys to your digital life, seven days without access and no meaningful support is unacceptable. I cannot recommend LastPass to anyone, especially families. If you're evaluating password managers, don't just compare features; look closely at account recovery options and the quality of customer support. Those are the things that matter when something goes wrong, and in my experience, LastPass failed on both. Pros For nearly six years, LastPass served my family well as our password manager. It was easy to use, simplified password management across multiple devices, and made it convenient to securely store and organize login credentials. The Family plan was straightforward to set up and made sharing passwords between family members simple. Day-to-day, the product generally worked as expected, which is why I remained a loyal customer for so long. Unfortunately, those positives were overshadowed by the account recovery experience and poor customer support. A password manager is only as good as its ability to help when something goes wrong. Cons LastPass completely failed when it mattered most. The biggest drawback of LastPass is its account recovery process and the lack of meaningful support when something goes wrong. Family Managers are unable to help family members regain access to their accounts, making the Family plan far less useful than expected. Customer support was slow, unresponsive, and ultimately dismissive, even suggesting that resetting the account was acceptable because there "wasn't much information" saved in the vault. Seven days without access to an account is unacceptable for a password manager, especially when there is no practical path to resolution. Compared to competing password managers that offer family account recovery features, LastPass falls short where it matters most. Review Source Semi-Retired Owner Used the software for: 5+ years 5.0 November 12, 2026 AI summary based on a full review LastPass offers a practical solution for password management, keeping all passwords safe and easily accessible. The reviewer did not encounter any drawbacks or problems with the service. Log in to unlock the full review, detailed ratings, and pros & cons Director Used the software for: 5+ years 4.0 November 11, 2026 AI summary based on a full review This password manager offers a practical solution for maintaining strong and unique passwords across multiple sites, which is essential for security. The only limitation noted is inconsistent browser integration on older mobile devices. Log in to unlock the full review, detailed ratings, and pros & cons Financial Planner Used the software for: 1-3 years 4.5 November 10, 2026 AI summary based on a full review LastPass provides a practical solution for securely sharing passwords without exposing sensitive information through less secure channels. However, users may experience occasional frustrations with the autofill function not working properly. Log in to unlock the full review, detailed ratings, and pros & cons VP 5.0 November 10, 2026 AI summary based on a full review LastPass provides a convenient way to manage passwords, reducing the burden of remembering multiple credentials. Users may experience some issues with slow updates and unwanted autofill attempts. Log in to unlock the full review, detailed ratings, and pros & cons HR Administrator Used the software for: 5+ years 5.0 November 10, 2026 AI summary based on a full review This tool provides great value for small teams, with easy organization of vaults and reliable performance. A limitation noted is the lack of a feature to archive passwords and create user-specific favorites for shared logins. Log in to unlock the full review, detailed ratings, and pros & cons vIRTUAL aDMINISTRATION aSSISTANT 5.0 November 9, 2026 AI summary based on a full review Users benefit from the software's strong security and user-friendly interface, which simplifies access between devices. So far, there have been no downsides encountered, indicating a positive overall experience. Log in to unlock the full review, detailed ratings, and pros & cons CFO Used the software for: 1-3 years 5.0 November 5, 2026 AI summary based on a full review This software excels in providing strong security features that help safeguard passwords and account access for small teams. A limitation is the difficulty in quickly locating help or support resources. Log in to unlock the full review, detailed ratings, and pros & cons Verified Reviewer 5.0 November 5, 2026 AI summary based on a full review LastPass provides a reliable solution for password management, making it easier for users to handle their credentials. There are no reported issues or dislikes with the service. Log in to unlock the full review, detailed ratings, and pros & cons Realtor Used the software for: 3-5 years 5.0 November 5, 2026 AI summary based on a full review This software excels in security and usability, enabling users to manage their logins and card information effortlessly. A limitation arises when users forget their passwords, as support for recovery is not readily available. Log in to unlock the full review, detailed ratings, and pros & cons Jesse Z. Software Engineer Used the software for: 3-5 years ### "Easy and Convenient Way To Store Passwords" August 14, 2025 5.0 While using LastPass, it was easy to store my passwords and sync them across different devices and web browsers. Additionally, the convenience was truly amazing because I could reopen my web browser and would not need to sign into LastPass again to autofill passwords and store them. Pros It's an easy and efficient way to store passwords from multiple websites and across multiple web browsers. Additionally, I'm not asked to log in after reopening a web browser. Cons LastPass makes it so that by default, you can only store your passwords in LastPass with it being difficult to store in Chrome's password manager as well. And, LastPass could've stored passkeys as well. Additionally, they make users pay to have LastPass across more than a certain number of devices. Review Source DN David N. Senior System Administrator Used the software for: 3-5 years ### "Great Password Manager for personal and SMB" April 27, 2026 5.0 Overall a very good password manager, both for personal and business use. I think the UI for both browser and mobile is simple to use and navigate. The app doesn't try to be too much and does its core function as a password manager well. Highly recommend for personal use and/or SMB. Pros The interface is super easy to use and works well. I like how there is a browser extension and mobile app that does what it's suppose to. There are plently of record types for you to store your information or credentials. Personal subscriptions are very cost efficient and reliable. The enterprise/business subcription is good and overall admin management is good. Like the random password generator built into the extension. The auto fill works well and doesn't seem as buggy as some of the other applications. There's a free tier for personal use as well which is great for those just wanting to try it out. Cons The free tier only allows one device installation. You need to upgrade to allow more device installations such as your computer and phone. Vault transfers and folder sharing from the business administration side is a little confusing if not properly configured correctly during onboarding. Alternatives considered [Dashlane for Business](https://www.capterra.com/p/147623/Dashlane-for-Business/) Reasons for choosing LastPass UI was simple which was good but overall was too simple and limited as a platform. Great for personal and small businesses who have no compliance needs. Review Source American accent coach Used the software for: 3-5 years ### "Excellent Password Management" April 17, 2026 5.0 I love that I can make folders in the app to organize my passwords better between personal and work use. Pros I've used a few different password-management apps in the past, and I've always found LastPass to have the best UI and the most transparency around data management. Cons I have the browser extension installed, and unfortunately it often populates in fields that aren't login fields. I've had to disable it on some sites due to that issue, but it's likely the same thing would occur with other similar apps. Switched from [1Password](https://www.capterra.com/p/176113/1Password/) I found the UI of LastPass to be more appealing. Review Source Assistant Professor Used the software for: 3-5 years ### "Revolutionary password management: LastPass sets new standards." July 30, 2025 5.0 I no longer have to remember passwords, neither my own nor those of my colleagues. This has made working much more time-efficient and secure. Plus, logging in once per day is extremely easy. Pros LastPass is revolutionary password management and authentication software. It impressively combines simplicity with the highest security. Key benefits are; intuitive operation and quick access to all accounts without entering a password, strong two factor authentication effectively protects all data, saves time every day through automated login processes and also fast and competent customer service. LastPass has exceeded my expectations and is an indispensable tool in my digital life. Cons The browser plugins sometimes also covers fields that aren't login fields. But that's not really a problem, as it can be quickly clicked away. Switched from [1Password](https://www.capterra.com/p/176113/1Password/) I didn't like its synchronization with other tools. It made our work hard. Review Source Daniel J. Digital Sales Representative Used the software for: 3-5 years ### "A Chrome password extension worthy of helping me save my passwords" May 19, 2025 5.0 If it wasnt for lastpass ive would have had to reset password on a lot of sensitive and critical websites I use on a daily basis. It has helped me secure all my streaming, bank info and website passwords without any sort of breach or data information being stolen. Pros The ability to save passwords, auto generate, secure your information and user friendly extension to autopopulate or update passwords is what made it stand out compared to others. They provide a master password you can generate to secure all passwords, and it considers personal questions for any sort of breach. Cons Sometimes, between Google passwords and LastPass there would be an overlay on fields where I would need to add data from a dropdown, and with both working at the same time, i would have to deactivate it so it would allow me to see the options from the dropdown. Switched from [1Password](https://www.capterra.com/p/176113/1Password/) The company I worked for opted to switch to 1password, i personally continued to use LastPass for other websites nonrelated to work. Review Source Antti M. Product Owner Used the software for: 1-3 years ### "Solid security for your information and credentials" August 14, 2025 5.0 Pros LastPass covers about all you need when you think of storing login credentials, credit card info, or other sensitive information. LastPass covers a wide variety of easy to use extensions to your pc/laptop browsers as well as the needed mobile apps. LastPass also offers solid and easy ways to enhance your security with external passkeys, such as physical Yubico's. Cons There is not much I would say I disliked about LastPass. I ended eventually changing to another product which covers more than just storing credentials securely. Maybe that is the downside of LastPass. Alternatives considered [1Password](https://www.capterra.com/p/176113/1Password/) Reasons for choosing LastPass At the time the reason was the ability to easily add extra layers of security with Yubico's keys. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.