--- title: "LastPass Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about LastPass Software - reviews, pricing plans, popular comparisons to other Password Management products and more." source_url: "https://www.capterra.com/p/151988/LastPass/" page_type: "product" language: "en" --- # LastPass Software Review 2026: Features, Integrations, Pros & Cons Last updated on July 31, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) LastPass ## What is LastPass? Improve your business' password hygiene and security, without compromising ease of use. LastPass empowers employees to generate, store, and share credentials seamlessly, while providing valuable insight and control to Admins through security policies and advanced reporting. LastPass ensures data protection and privacy through LastPass' zero-knowledge security infrastructure. ## What is LastPass used for? [Password Management](https://www.capterra.com/password-management-software/)[Authentication](https://www.capterra.com/authentication-software/)[Multi-Factor Authentication](https://www.capterra.com/multi-factor-authentication-software/) Recognitions Shortlist Top alternative Featured Overall rating Based on 2,786 user reviews Reviews sentiment Positive 94% Neutral 4% Negative 2% Pros & cons Intuitive cross-platform usability Secure collaborative password sharing Inconsistent website compatibility Unreliable autofill experience Starting price $3 Flat Rate, Per Month Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... - Identity Management / 2026 - Password Management / 2026 - Travel Management / 2026 Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for LastPass?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.lastpass.com&name=LastPass) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### LastPass 4.6 (2,786) VS. [4.7 (216)](https://www.capterra.com/p/210695/Bitwarden/reviews/) Starting Price $3 Flat Rate, Per Month Starting Price $4 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.5 (2,773) Ease Of Use 4.6 (2,103) Value For Money 4.5 (1,800) Value For Money 4.8 (1,452) Customer Service 4.3 (1,390) Customer Service 4.7 (1,103) ## LastPass alternatives [4.7 (507)](https://www.capterra.com/p/144637/Keeper/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars Highest Rated [4.7 (944)](https://www.capterra.com/p/119653/Okta/reviews/) Starting price $6.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [4.6 (293)](https://www.capterra.com/p/175092/JumpCloud-DaaS/reviews/) Starting price $3.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.5 (39)](https://www.capterra.com/p/203254/NordPass/reviews/) Starting price $3.59 Per User, Per Month Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/151988/LastPass/alternatives/) ## FAQs about LastPass Overview ### What problems does LastPass solve? LastPass solves password sprawl, weak or reused credentials, insecure spreadsheet sharing, and time lost to manual logins and resets. It gives IT teams, administrators, agencies, virtual assistants, and distributed staff a secure vault, autofill, password generation, breach alerts, and controlled sharing without exposing the actual passwords. Answer based on 2581 reviews Overview ### Which roles and teams benefit most from LastPass? LastPass is most used by business owners, executives, IT managers, and software teams that need secure password storage and shared credential access. Project managers, marketers, consultants, and office administrators benefit from streamlined logins, team vaults, and access control, while developers use it to manage credentials across tools, clients, and devices. Answer based on 2721 reviews Overview ### What company size and industries is LastPass built for? LastPass is designed for small businesses first, with 74% of reviewers from that segment, and it is most common in Computer Software and Marketing and Advertising at 12% each. It also serves tech-savvy and non-technical users, with additional adoption in Information Technology and Services at 11%. Answer based on 2784 reviews Features and Usability ### What are the key features of LastPass? LastPass includes core password management features like encrypted password storage, autosave and autofill, and a password generator for new logins. Reviewers also highlight differentiators such as secure password sharing through shared folders or vaults, browser extensions, mobile access across devices, and multi-factor authentication with biometrics. Answer based on 2446 reviews Pricing ### How much does it cost and what fees or limitations are included? LastPass starts at $3/month for Premium, with a free version available. Families costs 4/month, Teams 4/user/month, Business 7/user/month, and Business with SSO and MFA 10/user/month; business plans are billed annually and include a 14-day free trial. Reviewers often call pricing reasonable, but many dislike the free plan’s one-device limit. Answer based on 462 reviews Integrations ### Which third-party tools and platforms does LastPass integrate with? LastPass integrates with Google Chrome, Firefox, Safari, Microsoft Edge, and Gmail, with additional connections for identity and cloud tools including Microsoft Azure, Okta, and OneLogin. Reviewer mentions center on browser extensions, while the official catalog shows broader support across access management and cloud environments. Answer based on 220 reviews Getting Started and Support ### How easy is it to onboard and train a team on LastPass? LastPass offers in-person training, live online sessions, webinars, videos, and documentation, which helps teams get started. Reviewers say most end users learn basic password storage and sharing fairly quickly, while admins and nontechnical users often need more time with the interface, browser extensions, and sharing settings. Answer based on 33 reviews Getting Started and Support ### What customer support options does LastPass offer, and how do users rate the experience? LastPass offers email/help desk, FAQ/forum, a knowledge base, phone support, 24/7 live rep, and chat. User feedback on support is mixed: some describe fast, helpful resolutions and responsive agents, while others report slow replies, difficulty reaching the right team, and frustration with account access, billing, or advanced troubleshooting. Answer based on 266 reviews Security ### How does LastPass handle data security and access control? LastPass protects data with encrypted vault storage, client-side or end-to-end encryption, two-factor and multi-factor authentication, biometric login, password generation, and secure sharing with folder-based permissions, access revocation, and hidden-password sharing. Some reviewers note past data breaches, cloud-storage concerns, and occasional exposure risks if a device is already unlocked. Answer based on 132 reviews ## Who uses LastPass? Based on Capterra reviews from the past 3 years Talk to a software expert to get a free software list tailored to your business needs ## Pros and Cons Intuitive cross-platform usability 83% positive reviews out of 421 Most reviewers find ease of use makes setup, navigation, and daily operations straightforward for all experience levels. Mike L. Sales Manager, 2 - 10 employees. "It has one of the easiest interfaces to learn and use, so you can install it and use it without spending a lot of time on learning how its used." Inconsistent website compatibility 59% negative reviews out of 140 Some reviewers indicate website management struggles with certain sites, causing issues with detection, autofill, and organization. Stephanie P. American accent coach, 1 employee. "I've had to disable it on some sites due to that issue, but it's likely the same thing would occur with other similar apps." Secure collaborative password sharing 86% positive reviews out of 256 Most users comment password sharing enables safe, controlled access for teams without revealing credentials. Pater N. K. Cyber Security Engineer, 11 - 50 employees. "LastPass is the simplest,fastest way to share your passwords." Unreliable autofill experience 51% negative reviews out of 134 Some reviewers describe autofill as inconsistent, with pop-ups, missed fields, and conflicts across devices and browsers. Efficient password management workflow 88% positive reviews out of 130 Most users report time saver allows them to quickly access accounts, reducing daily login hassles. Recurring technical glitches 55% negative reviews out of 119 Some users report bugs and issues cause occasional malfunctions, leading to frustration and disrupted workflows. ## Features AI summary Based on 2,303 Password Management reviews Capterra data shows that buyers of Password Management software rank the following features as their top priorities: - **Secure Login** (**72%** of reviewers rated this feature as critical) - **Encrypted Password Storage** (**76%**) - **Password Synchronization** (**60%**) LastPass supports all three features that reviewers rate most highly: Secure Login, Encrypted Password Storage, and Password Synchronization. Together, these capabilities help businesses protect account access, store credentials safely, and keep passwords updated across devices, allowing teams to manage logins more securely and efficiently. Secure Login 4.7 (122) 71.31% of 122 reviewers that rated this feature as important or highly important At least a username and password is required to access the system Encrypted Password Storage 4.7 (344) 73.55% of 344 reviewers that rated this feature as important or highly important LastPass offers encrypted password storage that gives you peace of mind by keeping all credentials secure in one place. Users think the strong encryption and end-to-end security are valuable, though some express concerns about past breaches and communication transparency. Password Synchronization 4.6 (348) 60.92% of 348 reviewers that rated this feature as important or highly important You get seamless password access across devices and platforms with this aspect. Some reviewers find synchronization reliable and time-saving, especially when updating passwords, though a few mention occasional syncing issues or limitations with free plans on multiple devices. Credential Management 4.6 (276) 63.04% of 276 reviewers that rated this feature as important or highly important It helps you organize and manage all your credentials efficiently, allowing storage, sorting, and sharing of passwords and sensitive data. Reviewers appreciate the ease of organizing credentials, custom fields, and secure sharing, making it useful for both personal and team use. Secure Password Sharing 4.5 (200) 63.50% of 200 reviewers that rated this feature as important or highly important Securely share encrypted passwords with colleagues Autosave & Autofill 4.4 (300) 65.00% of 300 reviewers that rated this feature as important or highly important This characteristic streamlines logins by automatically saving and filling credentials on websites and apps. Users say it saves time and reduces errors, though some report occasional glitches with certain sites or conflicts with other autofill extensions. LastPass 64 features ### All Features - Access Control: Regulate who can view information within the system - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Access Management: Control and manage access to company resources - Active Directory Integration: Integrates with Active Directory - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Alerts/Escalation: System alerts about the need to escalate an issue or request - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Application Management: Track, manage and store the applications of potential future members, customers or candidates - Application Security: Identify and respond to security threats to developed applications - Audit Management: Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws - Audit Trail: A record of all activities within the system, including user access, changes made, etc. - Authentication: Verify the identity of users/devices to enable secure access - Autosave & Autofill: This characteristic streamlines logins by automatically saving and filling credentials on websites and apps. Users say it saves time and reduces errors, though some report occasional glitches with certain sites or conflicts with other autofill extensions. - Biometrics: Identify or authenticate a person's identity through biological data such as fingerprints or facial patterns. - Cloud Application Security: Identify and respond to security threats to cloud applications - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Compliance Management: Track and manage adherence to policies for any service, product, process, or supplier - Credential Management: It helps you organize and manage all your credentials efficiently, allowing storage, sorting, and sharing of passwords and sensitive data. Reviewers appreciate the ease of organizing credentials, custom fields, and secure sharing, making it useful for both personal and team use. - Data Security: Protect sensitive data for digital privacy - Data Storage Management: Manage and store data in a database - Employee Onboarding: Process of familiarizing new employees with the company, their position, and responsibilities - Encrypted Password Storage: LastPass offers encrypted password storage that gives you peace of mind by keeping all credentials secure in one place. Users think the strong encryption and end-to-end security are valuable, though some express concerns about past breaches and communication transparency. - Encryption: Convert data into a code for security - Event Logs: A chronological record of actions or occurrences within a network, software, or process - File Storage: Store and access documents, forms, and photos in one centralized place - Fraud Detection: Identify and prevent suspicious activity - IP Restriction: Only allow access from specified IP addresses - Mobile Access: Access software remotely via mobile devices - Mobile Alerts: Notifications via mobile devices - Mobile Authentication: Verify user identity through mobile devices - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Factor Authentication: Request two or more credentials to prove user's identity before granting access to systems - Multi-Language: Manage and support multiple languages - Multiple User Accounts: Allow multiple users with individual logins and varying permissions to use the same account, software, portal, or service - Password Generator: With this capability, you can quickly create strong, customizable passwords tailored to site requirements. Reviewers appreciate the ease of generating secure passwords and the flexibility in setting complexity, though some mention occasional issues with saving or retrieving recently generated passwords. - Password Management: Generate and store passwords in an encrypted database and assist in retrieving lost or forgotten passwords - Password Policies: Set and enforce password security requirements such as length, character sets, and regular password changes - Password Synchronization: You get seamless password access across devices and platforms with this aspect. Some reviewers find synchronization reliable and time-saving, especially when updating passwords, though a few mention occasional syncing issues or limitations with free plans on multiple devices. - PCI Compliance: Store, process, and transmit cardholder data in compliance with the Payment Card Industry Data Security Standard (PCI DSS) - Policy Management: Create, manage, and track policies and procedures within an organization - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Reporting: Active reporting of data and metrics - Remote Access/Control: Access work applications remotely, for when working away from the office and/or traveling - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Risk Alerts: Notifying as a warning or reminder of a potential or imminent hazard - Risk Assessment: Initiate collection and analysis of known risks - Role-Based Permissions: Set & manage permission levels based on user roles and restrict access to only authorized individuals - Secure Data Storage: Securely stores data to prevent data loss or breaches - Secure Login: At least a username and password is required to access the system - Secure Password Sharing: Securely share encrypted passwords with colleagues - Security Auditing: Systematic evaluation of the security of a company's overall security system and situation - Security Breach Monitoring: Receive alerts and reports of security problems including password breaches - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Single Sign On: Allow users to access multiple services after entering their login credentials once - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Threat Intelligence: Information to prevent, understand and identify cyber threats - Two-Factor Authentication: Extra layer of security that requires not only a password and username but also something specific to that user - User Management: Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks - User Provisioning: Create, modify, disable, or delete user accounts and their profiles across IT infrastructures - Visual Analytics: Interact with data visualization elements, such as charts and graphs, to drill down into data --- Get Advice We can help you find the software with the features you need. Features 4.6 (2,757) 4.6 Based on 2,757 reviews ## Pricing Value for money 4.5 (1800) Free Trial Free Version [View pricing plan details](https://www.capterra.com/p/151988/LastPass/pricing/) Single User and Families Free $0.00 It includes: - Access on One Device Type - Multifactor Authentication - One-to-One Sharing - Password Generator - Save and Autofill Passwords - Unlimited Passwords Single User and Families Premium $3.00 Flat Rate,Per Month It includes: - 1gb Encrypted File Storage - Access on All Devices - Dark Web Monitoring - Emergency Access - One-to-Many Sharing - Priority Tech Support - Security Dashboard Single User and Families- Families $4.00 Flat Rate,Per Month It includes: - 6 Individuals - Encrypted Vaults - Family Manager Dashboard - Group and Share Items Folder - Individual Encrypted Storage - Personal Security Dashboard and Notifications Business Plans - Teams $4.00 Per User,Per Month It includes: - 50 Users or Less - Dark Web Monitoring - Security Dashboard - Shared Folders - Two-Factor Authentication - Vault for Every User - Zero-Knowledge Security Control Business Plans - Business $7.00 Per User,Per Month It includes: - 100+ Customizable Policies - 1200+ Pre-Registered SSO Apps - 2 SSO Apps With MFA - Advanced SSO and MFA Add-Ons - Customizable User Management - Lastpass Families for Employees - Unlimited Users Business Plan with SSO and MFA Add on $10.00 Per User,Per Month It includes: - Lastpass Families for Employees - 100+ Customizable Policies - Multifactor Authentication - Advanced SSO and MFA Add-Ons Value for money 4.5 (1,800) 4.5 Based on 1,800 reviews ## Integrations [ Slack](https://www.capterra.com/p/135003/Slack/)[ Google Chrome](https://www.capterra.com/p/228985/Chrome/)[ Microsoft Azure](https://www.capterra.com/p/16365/Azure/)[ Okta](https://www.capterra.com/p/119653/Okta/)[ OneLogin](https://www.capterra.com/p/114110/OneLogin/)[ Google Cloud Operations Suite](https://www.capterra.com/p/214166/Operations-formerly-Stackdriver/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.3 (1390) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.3 (1,390) 4.3 Based on 1,390 reviews ## User reviews Overall rating 4.6 Based on 2,786 reviews Filter by rating 5(1996) 4(621) 3(120) 2(31) 1(18) Mentioned topic Sorted by most recent LH Leon H. IT Helpdesk Agent Information Technology and Services ### "Great password manager" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 5/10 August 10, 2026 Regular with the new records and new administrations we are producing heaps of passwords which is difficult to recall. Likewise keeping secret key safe is a testing issue. LastPass is an awesome device and spares bunches of time for you by keeping your passwords protected and clean. Pros LastPass coordinates with every one of the programs accessible like Google Chrome, Firefox and Safari. It additionally backings portable, which is a key component these days. Cons The main issue I have is concerning the idea driving the secret word administration arrangements: it feels odd putting every one of the eggs in the same wicker container. On the off chance that the arrangement is ever bargained, my passwords would be too. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Julie G. VP of Marketing Marketing and Advertising ### "A Family Plan That Can't Help Your Family" 1.0 Overall Rating 1.0 1.0 Ease of Use 3.0 3.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 July 31, 2026 I was a loyal LastPass customer for nearly six years and trusted the service enough to put my entire family on a Family plan. That trust is gone. For seven days, my family member was locked out of his account because he needed to reset his master password. Despite countless attempts to resolve the issue, LastPass provided no practical way to restore access in a reasonable amount of time. A password manager's primary job is to help users securely access their information, and LastPass failed at the most critical moment. What made the situation even worse was the terrible customer support. Responses were slow, unhelpful, and offered no real path to resolution. As the Family Manager, I was shocked to discover that I had virtually no ability to help my own family member recover access to his account. For a product marketed as a family solution, that is an incredible oversight. The most disappointing interaction came from LastPass support itself. Rather than helping us recover the account, we were told: "Since your family member does not have much information saved in their vault yet, resetting the account would be the best course of action." That response completely missed the point. The amount of information stored in the vault is irrelevant. Whether there is one password or one thousand, the expectation is that a password manager helps customers regain access to their accounts, not dismisses the problem because there isn't "much information" to lose. That response demonstrated a lack of empathy and a troubling attitude toward customer support. This experience exposed a fundamental weakness in LastPass's Family plan. Family Managers have no meaningful way to assist a family member who is locked out of their account. Competing password managers, such as 1Password, provide family recovery features that allow organizers to help members regain access. LastPass leaves families stranded when they need help the most. After nearly six years as a paying customer, I have canceled my LastPass subscription. It wasn't because of the technology alone, it was because of the complete lack of responsive support, the dismissive attitude we encountered, and the absence of basic family account recovery capabilities. When a company holds the keys to your digital life, seven days without access and no meaningful support is unacceptable. I cannot recommend LastPass to anyone, especially families. If you're evaluating password managers, don't just compare features; look closely at account recovery options and the quality of customer support. Those are the things that matter when something goes wrong, and in my experience, LastPass failed on both. Pros For nearly six years, LastPass served my family well as our password manager. It was easy to use, simplified password management across multiple devices, and made it convenient to securely store and organize login credentials. The Family plan was straightforward to set up and made sharing passwords between family members simple. Day-to-day, the product generally worked as expected, which is why I remained a loyal customer for so long. Unfortunately, those positives were overshadowed by the account recovery experience and poor customer support. A password manager is only as good as its ability to help when something goes wrong. Cons LastPass completely failed when it mattered most. The biggest drawback of LastPass is its account recovery process and the lack of meaningful support when something goes wrong. Family Managers are unable to help family members regain access to their accounts, making the Family plan far less useful than expected. Customer support was slow, unresponsive, and ultimately dismissive, even suggesting that resetting the account was acceptable because there "wasn't much information" saved in the vault. Seven days without access to an account is unacceptable for a password manager, especially when there is no practical path to resolution. Compared to competing password managers that offer family account recovery features, LastPass falls short where it matters most. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. DN David N. Senior System Administrator Computer Software ### "Great Password Manager for personal and SMB" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 24, 2026 Overall a very good password manager, both for personal and business use. I think the UI for both browser and mobile is simple to use and navigate. The app doesn't try to be too much and does its core function as a password manager well. Highly recommend for personal use and/or SMB. Pros The interface is super easy to use and works well. I like how there is a browser extension and mobile app that does what it's suppose to. There are plently of record types for you to store your information or credentials. Personal subscriptions are very cost efficient and reliable. The enterprise/business subcription is good and overall admin management is good. Like the random password generator built into the extension. The auto fill works well and doesn't seem as buggy as some of the other applications. There's a free tier for personal use as well which is great for those just wanting to try it out. Cons The free tier only allows one device installation. You need to upgrade to allow more device installations such as your computer and phone. Vault transfers and folder sharing from the business administration side is a little confusing if not properly configured correctly during onboarding. Alternatives considered [Dashlane for Business](https://www.capterra.com/p/147623/Dashlane-for-Business/) Reasons for choosing LastPass UI was simple which was good but overall was too simple and limited as a platform. Great for personal and small businesses who have no compliance needs. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. SP Stephanie P. American accent coach E-Learning ### "Excellent Password Management" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 April 16, 2026 I love that I can make folders in the app to organize my passwords better between personal and work use. Pros I've used a few different password-management apps in the past, and I've always found LastPass to have the best UI and the most transparency around data management. Cons I have the browser extension installed, and unfortunately it often populates in fields that aren't login fields. I've had to disable it on some sites due to that issue, but it's likely the same thing would occur with other similar apps. Switched from [1Password](https://www.capterra.com/p/176113/1Password/) I found the UI of LastPass to be more appealing. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AA Alex A. Fitness teacher and drug counselor Health, Wellness and Fitness ### "Drug and rehab counselor" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 2/10 September 24, 2025 Overall experience with the last pass is good I would highly recommend it to anybody and everybody don’t knock it till you try it. You won’t regret it. Pros Really great for software update updates super easy to use their customer support is top-notch Saves your login information Management is easy to use! Cons Took a minute to get used to once you learn the program it’s not that bad just took a few times. Logging in to figure out. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MJ Melissa J. Admin Accounting ### "Great help with password retention!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 22, 2025 I had not known about LastPass until I stared my current job, where we use it for everything. I have a hard time to remember all of my passwords across various platforms. Security wise, it isn't suggested to have all of your passwords the same, this enables me to be able to follow that guidance, and not worry about writing them down, or having them anywhere that someone could see them accidentally. Pros I have a very hard time remembering my login passwords, since it is suggested to be the safest to have different passwords, lastpass helps me to have them all stored in a safe place so that I do not have to keep them written down or continue to reset passwords constantly because I can't remember which one it was. Cons I have not experienced any cons with LastPass, I would say I do wish it worked on my mobile phone to login automatically, but I am able to open it and copy and paste so it isn't difficult to figure out. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JR Jane R. HR and Business Manager Higher Education ### "Don't try to get in touch with customer support!" 1.0 Overall Rating 1.0 1.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 1.0 1.0 Likelihood to Recommend 1/10 September 19, 2025 Trying to get a hold of customer support is a nightmare! They're holding my passwords hostage and there's no way to reach them. It's a horrible situation! Pros The app is easy to use and works across all my devices. However, if you get locked out and need to contact customer support, you're out of luck! Cons I've been locked out of my account for three days and can't get any help from customer support. I've tried everything: I opened a support ticket, sent four emails, and got no response. There's no phone number to call, and I can't use the chat feature because I'm logged out. I have my master password, but I can't access my account because I got a new phone and need to set up multi-factor authentication (MFA). The recovery options didn't work. It's especially frustrating since I'm a paying premium subscriber. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AN Anonymous User Support Operations Specialist Entertainment ### "Great for workspaces where sharing is needed." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 September 15, 2025 Great, easy to use. I like being able to create folders for certain groupings of passwords too. Makes it easy to organize. Pros I like being able to share passwords with coworkers as well as upload auth codes for sharing as well. Cons Sometimes I get signed out and have to sign back in for autofill to work. Can be frustrating but for good security reasons. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AN Anonymous User Service Desk Supervisor Construction ### "LastPass: My Humble Opinion" 3.0 Overall Rating 3.0 3.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 3/10 September 3, 2025 I enjoyed using LastPass but lost some faith in the product as the company experienced a significant data breach that resulted in stolen customer data. Its overall ease of us can't out shadow the critical loss they experienced as well as their customers. Pros I liked that it was simple to use and most importantly, to me, was that it came included in my VPN purchase so I didn't have to spend any extra money to use it. Cons Unfortunately, I had misplaced my password to unlock LastPass and when I used the recover method, it didn't work for me and I lost access to what password I had saved in it. Fortunately, it was nothing critical. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. DR David R. Dive Operation Manager Leisure, Travel & Tourism ### "Easy, more secure logins between office and boats" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 August 20, 2025 Onboarding seasonal crew is smoother, access is controlled by role, and we’ve reduced lockouts during busy departure windows. Pros Shared vaults make it easy to manage credentials for booking portals and equipment apps, with mobile auth working well on the go. Cons Biometric sign‑in occasionally hiccups on older devices, and support guidance can feel generic. Also, extension may show some issues with compatibility in some browser. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/151988/LastPass/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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