Clubessential

Clubessential

1 / 5 1 review

Who Uses This Software?

Membership-based organizations that need to engage and manage the members efficiently using the latest software solutions.


Average Ratings

1 Review
  • 1 / 5
    Overall
  • 1 / 5
    Ease of Use
  • 1 / 5
    Customer Service

Product Details

  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • Clubessential
  • www.clubessential.com/
  • Founded 1998
  • United States

About Clubessential

Leading technology partner for private clubs, offering a full suite of products from front-end member facing web, reservations, and mobile app solutions to back of the house accounting, Point of Sale, CRM, and member management software solutions.


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Clubessential Features

  • Attendance Tracking
  • Billing & Invoicing
  • Check-In Manager
  • Contract Management
  • Employee Management
  • Event Management
  • Inventory Management
  • Marketing Management
  • Member Portal
  • Membership Management
  • Payment Processing
  • Point of Sale (POS)
  • Accounting Management
  • CRM
  • Electronic Tee Sheets
  • Event Management
  • Gift Card Management
  • Inventory Management
  • Lesson Scheduling
  • Loyalty Program
  • Membership Management
  • Payment Processing
  • Payroll Management
  • Point of Sale (POS)
  • Application Management
  • Association Membership
  • Automatic Renewals
  • Club Membership
  • Committee Management
  • Dues Management
  • Email Marketing
  • Event Management
  • Gym Membership
  • Jobs Board
  • Member Database
  • Member Directory
  • Member Portal
  • Nonprofit Membership
  • Payment Processing
  • Website Management

Clubessential Reviews Recently Reviewed!

Don't do it

Jan 06, 2017
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: Its a jack of all trades.

Cons: Its a master of none.

Overall: Where to start. No sub ledgers, bank rec's batch CC payments by terminal so monthly bank recs are a guessing game. Do you want to use FIFO or LIFO??? Well, that's too bad cause Clubsoft makes you use weighted Avg. Seriously that's the worst of all possible worlds. Oh and if you wanted the inventory value to calculate correctly then you are out of luck. Credit books were broken for 2 years before they finally patched in a fix. However, in that time they did add some fancy graphics. Did you want a tutorial to show you how to use a feature? Sure they have those, the problem is they are from 5 years and 6000 patches ago when the software was completely different. Would you like to print out member statements in a timely fashion? Well, I hope you don't get the "see inner exceptions bug" cause that will take them two days to resolve. Oh here's one, the software allows you to save the CVV number on CC. Let me say that again YOU CAN SAVE THE CVV NUMBER!!! That's like day one PCI compliance, no no's. The software feels like it was designed by a company that knows accounting is a thing, that people do, and that's about it. Don't even get me started on the patches. Seriously they are weekly now... That in itself is not a bad thing, but the make the bazaarest banal changes imaginable while leaving in huge bugs. For example, you add a new item. That requires you to exit the center program and log back in! How is that a thing? Furthermore, let's say you figured out a clever way to work around a system limitation such as splitting server tips (Yeah they don't have a way to split tips unless you are like me and figure out a workaround) Your guess is a good as mine if that will work from one week to the next. Maybe they fix it, maybe they don't, maybe they take this away, only to add it in next week. On Mondays, we call it the Bubba Gump system, cause you never know what you are gonna get. It feels like the programmers are just programming to stay busy. Critical bugs remain, while "features" are added, with no coherence and no roadmap. I have tried to explain to them that most accountants would rather have a broken system that we KNOW how to use as opposed to a system that changes weekly. You will know what I mean if you ever play around this system and see all the "dead" buttons and fields. Come on that's programming 101 remove the user fields if it no longer works.

Recommendations to other buyers: When they invoice you, care to guess what program they use to do that? Quickbooks.... Yeah they don't even use this thing