--- title: "Analytic Call Tracking Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Analytic Call Tracking Software - reviews, pricing plans, popular comparisons to other Call Tracking products and more." source_url: "https://www.capterra.com/p/151999/Analytic-Call-Tracking/" page_type: "product" language: "en" --- # Analytic Call Tracking Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on August 20, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Analytic Call Tracking ## What is Analytic Call Tracking? We help marketers who are tired of guessing where leads are coming from get the highest ROI from their advertising. The REAL problem occurs when they don't have an efficient way to measure, analyze, and optimize campaign data--attempting to blindly improve results without knowing the root cause. What they really need is a tool thats accurately measures the attribution of the leads they're generating, because you can't improve (optimize) what's not tracked. And that's what ACT was designed to do. ## What is Analytic Call Tracking used for? [Call Tracking](https://www.capterra.com/call-tracking-software/) Top alternative Featured Overall rating Based on 6 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $29 Per Feature, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Analytic Call Tracking?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.analyticcalltracking.com&name=Analytic Call Tracking) ## Analytic Call Tracking Overview Updated August 2026 AI summary Analytic Call Tracking provides small and midsize businesses with tools to monitor, record, and analyze inbound calls, connecting call activity to marketing performance. Supporting features such as call routing, conversion tracking, IVR, campaign analytics, and real-time reporting, it integrates with popular ad and payment platforms. The cloud-based system helps marketing teams optimize campaigns and manage leads efficiently. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Analytic Call Tracking 4.5 (6) VS. [4.6 (144)](https://www.capterra.com/p/136728/Readymode/reviews/) Starting Price $29 Per Feature, Per Month Starting Price $239 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.0 (6) Ease Of Use 4.6 (360) Value For Money 4.3 (4) Value For Money 4.5 (345) Customer Service 4.3 (3) Customer Service 4.5 (341) ## Analytic Call Tracking alternatives Highest Rated [800.com](https://www.capterra.com/p/208208/800-com/) [4.7 (360)](https://www.capterra.com/p/208208/800-com/reviews/) Starting price $149.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/208208/800-com/) [Nextiva](https://www.capterra.com/p/175788/Nextiva/) [4.6 (919)](https://www.capterra.com/p/175788/Nextiva/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/175788/Nextiva/) [CTM](https://www.capterra.com/p/152004/Call-tracking-software/) [4.7 (159)](https://www.capterra.com/p/152004/Call-tracking-software/reviews/) Starting price $79.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/152004/Call-tracking-software/) [smrtPhone](https://www.capterra.com/p/255357/smrtPhone/) [4.7 (67)](https://www.capterra.com/p/255357/smrtPhone/reviews/) Starting price $75.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/255357/smrtPhone/) [View all alternatives](https://www.capterra.com/p/151999/Analytic-Call-Tracking/alternatives/) ## FAQs about Analytic Call Tracking Overview ### What company size and specific industries is Analytic Call Tracking built for? Analytic Call Tracking targets marketers at small businesses, mid-market companies, and larger organizations that need call tracking to measure marketing results. The vendor description does not name specific industries, so the product appears intended for marketing teams across sectors that rely on phone inquiries and campaign tracking. Features and Usability ### What are the key features of Analytic Call Tracking? Analytic Call Tracking offers call tracking, call recording, call routing, automatic call distribution, and IVR for managing inbound calls. It also includes activity dashboards, real-time reporting, campaign analytics, conversion tracking, keyword tracking, lead capture, ROI tracking, and third-party integrations for connecting call data with marketing and sales workflows. Integrations ### Which third-party tools and platforms does Analytic Call Tracking integrate with? Analytic Call Tracking integrates with Google Ads, Microsoft Advertising, PayPal, and Stripe, plus Zapier for connections to additional apps. Its catalog covers advertising, payment, and automation platforms, giving teams a focused set of third-party options for tracking calls and related workflows. Getting Started and Support ### What training and onboarding options does Analytic Call Tracking offer? Analytic Call Tracking provides live online sessions, webinars, documentation, and videos for training. Live online sessions and webinars support guided instruction, while documentation and videos give teams written and visual reference materials for self-paced learning and review. Getting Started and Support ### What customer support options does Analytic Call Tracking offer? Analytic Call Tracking provides email/help desk, FAQ/forum, knowledge base, and phone support. Users can use these channels to get setup guidance, product information, and issue resolution, with support access centered on direct contact and self-service help resources. ## Features AI summary Based on 890 Call Tracking reviews Capterra reviewers point to the following as the top priorities when choosing call tracking software: - **Conversion Tracking** (**47%** of reviewers rated this feature as critical) - **Call Center Management** (**51%**) - **Call Routing** (**54%**) Analytic Call Tracking supports all three of the features reviewers rank highest: **Conversion Tracking**, **Call Center Management**, and **Call Routing**. Together, these capabilities help businesses connect calls to marketing results, manage call operations more effectively, and direct callers to the right teams faster, allowing teams to improve response handling and make better decisions about campaign and service performance. Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Activity Tracking Track and document all activities across devices, networks, and other systems Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Auto-Dialer System that automatically dials calls Automatic Call Distribution Distribute/route/connect calls Call Center Management Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Analytic Call Tracking 33 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - Auto-Dialer: System that automatically dials calls - Automatic Call Distribution: Distribute/route/connect calls - Call Center Management: Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. - Call Disposition: Track and report on call outcomes - Call Monitoring: Listen to live phone conversations for the purpose of training and assessing agent performance - Call Recording: Record the audio of phone conversations for quality assurance purposes - Call Reporting: Track and report on all incoming and outgoing calls - Call Routing: Sends voice calls to a specific queue based on predetermined criteria - Call Tracking Metrics: Measure campaign influence through collection of keyword tracking and revenue sources - Call Transfer: Transfers live calls to other agents - Caller ID: Identify the number and contact information of a caller before answering the phone - Campaign Analytics: Track and interpret campaign performance metrics - Campaign Management: Create a collection of marketing actions to complete specific goals and plan and analyze campaign results - Conversion Tracking: Measure return on ad spend by tracking the actions people take such as sign up or download after engaging with ads - Data Import/Export: Import and export data to and from software applications - IVR: Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response - Keyword Tracking: Track and monitor a specific set of keywords - Lead Capture: Automatically identify and save contact information of potential customers - Lead Generation: Manage the process of attracting and converting business prospects into leads - Lead Management: Store information about leads or contacts and track, manage and nurture them throughout the sales process - Lead Qualification: Score a lead on their quality or likelihood to buy based on certain behaviors - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Data: Receive data and information in real time - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Real-Time Reporting: Active reporting of data and metrics - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - ROI Tracking: Monitor conversion rates and analyze effectiveness and profitability of marketing efforts - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Voice Mail: Computer-based system that allows users to send and receive voice messages --- Get Advice We can help you find the software with the features you need. Features 4.3 (6) 4.3 Based on 6 reviews ## Pricing Value for money 4.3 (4) Free Trial Basic $29.00 Per Feature,Per Month Value for money 4.3 (4) 4.3 Based on 4 reviews ## Integrations [ PayPal](https://www.capterra.com/p/207944/PayPal/)[ Stripe](https://www.capterra.com/p/123889/Stripe/)[ Zapier](https://www.capterra.com/p/130182/Zapier/)[ Google Ads](https://www.capterra.com/p/213339/Google-Ads/)[ Microsoft Advertising](https://www.capterra.com/p/246087/Microsoft-Advertising/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.3 (3) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.3 (3) 4.3 Based on 3 reviews ## User reviews Overall rating 4.5 Based on 6 reviews Filter by rating 5(3) 4(3) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent CD Colleen D. Freelance Editor Education Management ### "SEO Solutions and Analytics at Your Fingertips" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 11, 2019 We used analytical call tracking to review how customers were locating various businesses , noting the incoming calls as potential leads. This information was provided to businesses who wished to establish or firm up their presence in search results. Analytical Call Tracking recorded numbers, call lengths, and whatever prompts users entered. This information could be offered for prospective clients or for already established businesses who desired increased prominence in the market. Pros Analytical Call tracking integrates seamlessly with other SEO tools to allow users corner the market by optimizing their search results. Cons This software is efficient but a bit limited in terms of user customization. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Ken I. Owner Marketing and Advertising ### "ACT - Dependable Self-Hosted Call Tracking" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 6/10 December 9, 2019 Overall, the basic features provided in the launch version of ACT have served me well. Everything still works, including purchasing/provisioning new phone numbers, business (account) management, etc. To be fair, most of the 'service' part of ACT is in actuality Twilio functionality, with ACT as the non-programmer buffer between us. :). And that's just what I need. ;) Pros I like the integration with Twilio services - and it's been this way from inception - the software is really just a great interface with SMS and phone services provided by Twilio. Cons Since this is NOT Software-As-A-Service, rather a piece of software that's installed on your own server, you're at the mercy of the author for updates and upgrades - and they can be pricey! I bought the software (and it's been running fine for years) for a one-time fee, something like $250 if I remember correctly, but they've since moved to a recurring fee - and any really handy features are in the "pro/enterprise" version, so unless you're satisfied with a lessor feature set, you'll have to pony up. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Michael A. Assistant Professor Education Management ### "Tried and True" 5.0 Overall Rating 5.0 5.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 9/10 December 5, 2019 Analytic Call Tracking pairs nicely with SEO programs to support a business in its efforts to optimize Google searches. This is an excellent aid to any serious company. Pros Analytic Call Tracking is a forerunner in SEO and similar tracking/hosting applications. It offers an excellent way to gather real data without much input and hassle from clients. Cons The interface is a bit basic, and functionality can be latent if one does not have a clear sense of where everything is located. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Amati Pettes, I. Digital Marketing Consultant Marketing and Advertising ### "Best Call Tracking for SMB" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 22, 2019 Being able record all calls for training and verification and not having to take notes in real time. The ability to make outgoing calls from my mobile phone using my tracking number and still be able to record calls. Pros Easy to use and great features. The advanced features provide a lot of options for calls and sms. Cons Maybe the reports could be better and provide more detailed information. Alternatives considered [CallRail](https://www.capterra.com/p/141829/CallRail/) [Call Loop](https://www.capterra.com/p/152402/Call-Loop/) [CallFire](https://www.capterra.com/p/106571/CallFire-Cloud-Call-Center/) Reasons for choosing Analytic Call Tracking The ability to make outgoing calls from my mobile phone Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. CT CHARLES T. Local SEO Specialist Marketing and Advertising ### "Daily use" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 0.0 0.0 Likelihood to Recommend 8/10 February 22, 2019 Overall experience is good; however other software has to be used with ACT to get all the metrics we need. Pros I love that once you know how you can generate a report for a given number almost instantly. Cons The software lags a lot. It has to "think" about the most basic requests before performing. This is also not intuitive software. It took some time to learn even basic use. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AN Anonymous User Deputy CFO ### "I've used ACT in some form for the past three years. The software helps me track my client calls." 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 0/10 May 3, 2018 Pros ACT's call tracking and reporting features allows me to prove to my clients that my marketing works (or doesn't lol). The reporting is really the best feature of this web based software. It shows you via graph of calls during a set time frame (day, week, months) and lists the individual calls by number, location, time of call and length of call. You have the option of recording calls also. You can also build your own call trees with drag and drop features. It also includes voice drops and call broadcasts - so you can build your own call center. Cons The user interface could be a lot better. For the most part it is just the bare essentials. Also the Help Desk states "Please Allow Up To 72 Hours For A Response". That will not do for most people. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.