# Page 2 | iSupport Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 2 - Is iSupport the right Help Desk solution for you? Explore 34 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/152/iSupport/reviews

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iSupport

4.3 (34)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 2 - Reviews of iSupport

## Showing most helpful reviews

Showing 26-34 of 34 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

JS

Judith S.  
Sr. Director of Information Systems  
  
Used the software for:

### "YMCA review from Information Systems"

May 5, 2010

4.0

Overall, one of the best help desk systems I've worked with.

Pros

Fairly intuitive and easy to customize views. Good automation options for workflow notifications.

Cons

Some options seems global to company, maybe not to different departments. Thinking mostly around notification options. Most reports are too basic and not useful, some are good. Would be great to be able to manipulate existing reports as save as copies without having to purchase advanced reporting tools.

Review Source

NG

Nancy G.  
Operation Analyst  
  
Used the software for:

### "Very Easy"

April 27, 2010

4.0

I would recommend this product because of all of the features are in one product

Pros

We have had versions 9.0 since December and we really like it. I was part of the team to implement the product and found it really easy. Now that we have been working on it for 4 months I can see all of the benefits offered.

Cons

I don't like that there is no single tab to open an incident it's just a little thing but I am used to just clicking once to get to an blank incident

Review Source

PA

Pamela A.  
Domino Administrator  
  
Used the software for:

### "Great Product!"

April 27, 2010

4.0

A good product especially for smaller companies that don't want the overhead of some of the larger products.

Pros

We've been using it since c.Support 2003. It was easy to get setup and the training experience was well done. It's easy to use. Upgrading has been quick and easy. Any time we've required technical support, I've found the support team knowledgeable and friendly, and quick to respond.

Cons

The asset management component hasn't really worked for us.

Review Source

EG

Eric G.  
Service Desk Manager  
  
Used the software for:

### "I support9"

April 27, 2010

4.0

Isupport as whole is a great product for a small to medium size business. It has the functionality of some of the larger products without the huge implentation strategy. It has worked great for us and I would recommend for anyone that needs a easy to setup feature rich product.

Pros

easy to upgrade new charts and gauges multiple email addresses

Cons

Needs more reporting around surveys Need to be able to mass upload catagories by spreadsheet. need to be able to customize portal more

Review Source

MR

Mike R.  
Helpdesk Manager  
  
Used the software for:

### "Great product A+ "

April 22, 2010

4.0

The application is fully customizable to fit your business needs. The product consistently gets better and better with each release and the customer support is outstanding. Overall: Great product A+

Pros

c.Support (now known as iSupport) has played a vital role in our day to day operation within our IT department through its incident and problem management, workflows, asset and software tracking, and approval cycles.

Cons

None at this time

Review Source

AK

Anne K.  
Systems Administrator  
  
Used the software for:

### "Full of great features and great support"

April 28, 2010

4.0

Go get it. It's a great product. (No, I don't work there!)

Pros

Full featured, including helpdesk, change, assets. Uses LDAP to connect to our Active Directory. Extendable and fully customizable. The customer support from GWI is some of the best I've ever come across... they are fast to respond and very knowledgable. Price is reasonable especially considering the features.

Cons

Can't think of any Really.

Review Source

SW

Saffron W.  
CIO  
  
Used the software for:

### "Great product, but still needs additional features"

May 3, 2010

4.0

I would recommend iSupport.

Pros

The interface is great from a user standpoint.

Cons

The ticket system if heavily geared toward external customers, but it would be helpful to have additional features and tools for companies who use iSupport for internal customers. There is currently no capability to present dashboards to all of the end users.

Review Source

TP

Tejan P.  
Information Tech  
  
Used the software for:

### "amazing product with great customer service"

April 22, 2010

5.0

Would recommend this product.

Pros

We have this product for hour helpdesk ticketing system. It is exactly as we expected with the flexibility of installing the back-end database on a seperate sql server with sql cluster for redundancy.

Cons

Asset tracking could be better which could include bar code scanning and assigning asset numbers.

Review Source

tW

tony W.  
it manager  
  
Used the software for:

### "getting better"

April 27, 2010

3.0

good product that is getting better

Pros

easier to use

Cons

needs more features we request especially splitting up the dbs

Review Source

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