# Marchex Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Marchex Software - reviews, pricing plans, popular comparisons to other SMS Marketing products and more. Source: https://www.capterra.com/p/152002/Call-Analytics --- # Marchex Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Marchex ## What is Marchex? Marchex is a leading text communication platform for enterprise and midmarket businesses. Marchex empowers sales and marketing teams to engage effectively with customers by empowering them to convert more leads, drive more revenue, and optimize performance. Leverage Marchex for automated response communication, lead qualification, conversation follow-up, scheduling, drip campaigns and more. Magnify the effectiveness of phone, chat and email channels by adding speed and personalization with text. ## What is Marchex used for? [SMS Marketing](https://www.capterra.com/sms-marketing-software/)[Call Tracking](https://www.capterra.com/call-tracking-software/) Top alternative Featured Overall rating Based on 32 user reviews Reviews sentiment Positive 91% Neutral 9% Negative 0% Starting price $0.01 Per User, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Marchex?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.marchex.com&name=Marchex) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Marchex 4.4 (32) VS. [4.7 (315)](https://www.capterra.com/p/208208/800-com/reviews/) Starting Price $0.01 per user, per month Starting Price $149 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.2 (32) Ease Of Use 4.7 (315) Value For Money 4.0 (29) Value For Money 4.6 (300) Customer Service 4.0 (29) Customer Service 4.7 (296) ## Marchex alternatives [4.6 (150)](https://www.capterra.com/p/152004/Call-tracking-software/reviews/) Starting price $79.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.1 (223)](https://www.capterra.com/p/157853/JustCall/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 80% of reviewers rated it above 4 stars [4.2 (562)](https://www.capterra.com/p/190976/Dialpad-Sell/reviews/) Starting price $27.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars [4.6 (136)](https://www.capterra.com/p/136728/Readymode/reviews/) Starting price $199.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/152002/Call-Analytics/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. 2-Way Messaging Send and receive text messages to communicate with clients or prospects in real-time Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges API Application programming interface that allows for integration with other systems/databases Automated Responses Automatic reply functionality for incoming messages Call Disposition Track and report on call outcomes Marchex 38 features Send and receive text messages to communicate with clients or prospects in real-time Dashboard to view the status of ongoing processes, identify current incidents and track past activities Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Automatic reply functionality for incoming messages Track and report on call outcomes Record the audio of phone conversations for quality assurance purposes Track and report on all incoming and outgoing calls Sends voice calls to a specific queue based on predetermined criteria Measure campaign influence through collection of keyword tracking and revenue sources Voice conversion to text Identify the number and contact information of a caller before answering the phone Track and interpret campaign performance metrics Create a collection of marketing actions to complete specific goals and plan and analyze campaign results Set campaign schedules by selecting start, pause, and end dates Manage, organize, and store contact information Measure return on ad spend by tracking the actions people take such as sign up or download after engaging with ads Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Process of dividing customers into groups based on common characteristics Alter the layout and content of reports Pre-designed layouts that can be customized to match preferences and requirements Send automated marketing emails based on user actions over a predetermined period Tracks metrics that provide insight into how a user interacts with any interface or product Track interaction history by documenting conversations for contacts Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response Track and monitor a specific set of keywords Score a lead on their quality or likelihood to buy based on certain behaviors Send messages to multiple subscribers at the same time Personalize text messages using templates and custom fields Electronic coupons delivered to a mobile device that can be exchanged for a discount Enable custom polls/voting to facilitate decision-making or increase engagement Analyze and gain insights into data in real-time View and track pertinent metrics to find patterns and gain insights from data Send individual or bulk text messages at predetermined times Short phone numbers that used to opt-in to SMS campaigns Send messages via SMS Messaging system designed for contests and sweepstakes Set up connections to third-party platforms to improve business processes Get Advice We can help you find the software with the features you need. Features 4.0 (32) 4.0 Based on 32 reviews ## Pricing Value for money 4.0 (29) Free Trial Basic $0.01 Value for money 4.0 (29) 4.0 Based on 29 reviews ## Integrations [ Google Analytics 360](https://www.capterra.com/p/177042/Google-Analytics/)[ HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[ Google Ads](https://www.capterra.com/p/213339/Google-Ads/)[ Adobe Analytics](https://www.capterra.com/p/202871/Adobe-Analytics/)[ TapClicks](https://www.capterra.com/p/145227/TapClicks/)[ NinjaCat](https://www.capterra.com/p/132630/NinjaCat/)[ CRM Analytics](https://www.capterra.com/p/140039/Salesforce-Analytics-Cloud/)[ Acquisio](https://www.capterra.com/p/122349/Acquisio/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.0 (29) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.0 (29) 4.0 Based on 29 reviews ## User reviews Overall rating 4.4 Based on 32 reviews Filter by rating 5(16) 4(13) 3(3) 2(0) 1(0) Mentioned topic Sorted by most recent CV Caroline V. Media Specialist Marketing and Advertising ### "Marchex Review " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 9/10 July 13, 2021 Overall, Marchex has been a great software to use and I can rely on it. Pros I really like how easy it is to use especially when dealing with a large cluster of data. It is easy to narrow and edit the data. Cons I think that this software can improve on it's dashboard and loading time. The tabs could also be more clearly represented. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor July 15, 2021 Thank you for your feedback. We appreciate learning what we are doing well and we take seriously all customer comments on where we can improve. Thank you for trusting Marchex with your business. ZH Zakary H. Marketing Manager Marketing and Advertising ### "A tool that has failed to adapt to change. " 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 1.0 1.0 Customer Service 2.0 2.0 Likelihood to Recommend 3/10 March 18, 2021 It served its purpose however we are now moving to a software that has more features that lend itself towards digital marketing. Pros I enjoy being able to have visibility into our calls we are receiving both internally and for our clients to understand ways to better handle our inbound calls. Cons The software hasn't really changed the user experience since the first time I logged on in 2017. It has had the same look and seemingly the same functionality. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor March 29, 2021 We take feedback from customers very seriously and are disappointed to hear we didn't meet the high standards of excellence we strive to provide every customer. Regarding the product feature set, Marchex launched its new Marketing Edge platform with numerous key integrations and self-serve functionality in July 2020. While migration of existing customers from our older MCA platform is currently voluntary, customers who have completed the migration have expressed very positive feedback. We have a streamlined process for migration that is aimed toward minimal disruption to customers. The invitation extended in October 2020 to your company is still open and our team is ready to provide a seamless experience. Please reach out to me directly at Connect@marchex.com to discuss further. Thank you for being a customer. Lance G, Marchex Customer Experience Team. DM Deborah M. Sales Manager Printing ### "Marchex is a good source for call tracking needs" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 7/10 December 16, 2020 Marchex was the 1st call tracking company we used and continue to use along with another company. They were a good choice for our 1st company using call tracking Pros Easy to use and share with our clients on how to use Cons Limited reports and tracking on calls. Not as easy to share with our clients on how to use. Had to create a tutorial to email them on the steps to use to check their calls from their ads in our magazine, ORANGE COUNTY LIVING. Reasons for choosing Marchex Again, they were our 1st choice and 1st experience with a call tracking company. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AU Anonymous User Internet Marketing Specialist Marketing and Advertising ### "A powerful call-tracking platform" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 8/10 April 11, 2019 Pros From ordering tracking numbers to listening to calls to downloading call data, Marchex offers the full package that's needed when it comes to call-tracking. I appreciate the utility of the platform. One thing that marchex provides that I wish other call tracking platforms offer is a visual representation of talk time on each call - it distinguishes between the caller, the answerer, and ringing, which helps to make skipping through calls to judge their quality much easier and more efficient. Cons In my experience, Marchex is certainly a utilitarian platform - it is somewhat clunky and not the easiest to navigate. Finding where everything is located can take a bit of time to sort out, as the design is not the most intuitive that I've encountered. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor January 20, 2020 Thanks for your review! Look for the new Marchex Go UI set to debut this year. We think we've created a UI that is more intuitive. AU Anonymous User Account Manager Marketing and Advertising ### "Must Have Tool for Call Tracking " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 15, 2018 Pros The program is easy to use and can handle high volume of information without affecting how it functions. If you run large call tracking campaigns it has the ability to be plugged into another tracking dashboard which is a huge plus! It provides stats within the program which is another plus, this allows you to quickly analyze data without having to physically do the calculations and comparisons yourself. You manage all of your information and campaigns which takes the headache out of dealing with a third party. Customer service is also really helpful in making sure you are using the program to its highest potential. Cons Sometimes it can glitch, and some of the features are definitely under-utilized due to accessibility. Overall I would recommend to everyone. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AM Apple M. mortgage specialist Real Estate ### "this software is my widely used software. I am very thankful with this one." 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 7/10 May 24, 2018 the benefits i get from this software are organized work, i can easily backtrack my calls and I can print it out easily. Pros what i like the most about marchex is that it helps me recording my tracks. My calls are auto saved and the details like date, time, caller, status, place and others are there. Also i cant print out the details and open it in spreadsheets. Cons what i like the least about marchex is that its not that very handy for beginners. Tutorials and guide are needed in order to know how does it works. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MP Marie P. Independent Contractor ### "Great Analytics" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 April 10, 2018 Pros This software provides very valuable analytics and call tracking that can benefit lead conversions and overall help your business. That's what it did for us and I would recommend. Cons It can become costly, but it is worth it if this is something your business relies on. Obtaining call analytics can be difficult, but not with this software. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. GB Gemma B. Virtual Assistant in credit team Real Estate ### "It was such a good experience using this software" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 March 28, 2018 it helps me lot to designate the call or transfer the calls to the appropriate person. I will definitely recommend this software to the people who are planning to build their new business Pros I like it the most because it helps us to segregate or divide the calls to the designated person that needs to transfer the calls Cons I don't see any reason to like this software the least because it is very helpful in our jobs. it is a great thing using this software Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AS Argyll S. mortgage specialist Real Estate ### "Marchex is really a great help on my work" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 8/10 March 22, 2018 i can recall important info Pros what i like the most about this software is that i am able to track back all my phone calls whenever i need to. Cons what i like the least about this software is when i shift from one tab for a long time, when i get back to it, it seems like i have to start from the start again. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. CF Carolanne F. Product Manager Leisure, Travel & Tourism ### "Marchex helps me compare marketing campaigns to make better decisions" 5.0 Overall Rating 5.0 5.0 Ease of Use 3.0 3.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 7/10 March 13, 2018 Pros Comparing calls by timeline. The ability to know how soon, and how often, and how long a campaign generates calls has led decisions in our marketing. Cons The organization filter can give strange results, but I suspect this is a question of how we've set it up instead of how the software is set up. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/152002/Call-Analytics/reviews/) Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)