Marchex

Call Tracking

4 / 5 2 reviews

Who Uses This Software?

Marchex is a media and analytics technology company that provides a suite of products for businesses dependent on consumer phone calls to drive sales.


Average Ratings

2 Reviews
  • 4 / 5
    Overall
  • 2.5 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service

Product Details

  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online

Vendor Details

  • Marchex
  • www.marchex.com
  • Founded 2003
  • United States

About Call Tracking

Marchex understands the best customers are those who call your brand- they convert faster, buy more, and churn less. Marchex provides solutions that help you drive more calls, understand what happens on those calls, and convert more of those callers into customers. Our actionable intelligence strengthens the connection between you and your customers, bridging the physical and digital world, to help brands maximize their marketing investments to acquire the best customers.


Call Tracking Features

  • Call Recording
  • Call Routing
  • Caller Identification
  • Campaign Management
  • Conversion Tracking
  • CRM
  • IVR / Voice Recognition
  • Keyword Tracking

Call Tracking Reviews Recently Reviewed!

Great call tracking software with great support available

Jun 07, 2017
5/5
Overall
2 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: There are a lot of hidden gems that can be implemented for very sophisticated call tracking. Things such as whisper messages, dedicated messages, call alerts, and dashboard access are really good.

Cons: Set up is somewhat complex. I wish the process for setting up a call tracking number and campaign would be simpler as it's sometimes a bit confusing.

We use this software to track and record calls that come in from digital marketing ads.

May 24, 2017
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: The data collected from the calls and the ability to know what ads they came from. The recordings help as well when sending them to clients for training.

Cons: The user interface and experience are not friendly at all. The information that is provided is great, but only if you can sort through the paths to get there.