Who Uses This Software?

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Average Ratings

12 Reviews

  • 4.5 / 5
    Overall

  • 4.5 / 5
    Ease of Use

  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $65.00/month
  • Pricing Details
    Please get in touch to discuss pricing in more detail.
  • Free Demo
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • Infinity
  • www.infinity.co
  • Founded 2010
  • United Kingdom

About Infinity

Infinity analyses the conversations you have with your customers to create clarity, which empowers you to grow revenue & reduce costs. Infinity allows you to integrate call data into the Google suite to allow you to track the full visitor journey. Infinity is a call intelligence platform available in over 75 countries.


Infinity Features

  • Archiving
  • Call Sharing
  • Distributed Call Recording
  • Event Triggered Recording
  • File Transfer
  • Instant Retrieval
  • On-Demand Recording
  • Recording Bookmarking
  • Scheduled Recording
  • Screen Activity Recording
  • Video Call Recording
  • Call Recording
  • Call Routing
  • Caller Identification
  • Campaign Management
  • Conversion Tracking
  • CRM
  • IVR / Voice Recognition
  • Keyword Tracking

Infinity Reviews Recently Reviewed!


A tool that does the job well.

Mar 27, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like how in-depth the call tracking is and how easy the UI is to use. We regularly get a lot of requests to look into rogue callers and to credit calls, the software allows us to easily determine whether or not it was a legitimate call. The support team are an excellent bunch who respond to queries pretty fast and go out of their way to make our lives easier.

Cons: The admin portal has limited functionality for the end-user, we regularly have to contact Infinity Support to create new users and dial in groups, for example. I'm sure there's reasons for this, but it's just a mild inconvenience at times as sometimes their workload is high, it can take a little longer for a response. They do state they will respond within 48hrs, which has always been the case though.

Infinity is imperative to the success of our new business strategy

Mar 27, 2019
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The call tracking gives us a better understanding of the marketing activity that is driving the enquiries and converting to new business. The integration with Doubleclick has improved the efficiency of our PPC campaign, we have a better cost per lead now. The agents can rate calls directly in to the portal which gives us clearer reporting which also links with GA so we can view qualified calls and appointments booked. All activity whether online or offline can be measured using Infinity's fixed numbers. The IVR allows users to select which department they want to speak with to help us divert calls quickly to the right people.

Cons: Infinity is really useful for our business. We previously used a competitor and Infinity is by far superior in its customer service, functionality and reporting.

Outstanding Features - Great Customer Service

Mar 29, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: The Infinity platform dashboard provides our business the marketing intelligence that allows us to get a true understanding of the value of all of our website clicks.

Cons: Nothing that comes to mind - the features of the service give us all the information required in order to make intelligent marketing decisions.

Overall: We've been a client of Infinity for many years and find their service invaluable. Their customer support team are always on hand to offer a helping hand if ever needed

Great platform

Mar 27, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Great insights into quality and ROI of phone enquiry.

Responsive customer service team.

Evolving platform - always adding new features and integrations with other third party suppliers.

Cons: It would be good to see them integrate with Facebook ads platform.

Overall: A deeper level understanding of what channels are driving phone enquiry that is converting - great platform, excited to know how they evolve the platform from here.

Good Stuff

Mar 27, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to navigate around the portal and shows data in different formats.

Cons: Does not link up with Google Data Studio.

Capterra loader

Great call tracking tool to add additional insight beyond the basic call tracking

Jun 18, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Great customer service when needed, Infinity allowed us to provide insights into the client's gym structure set up.

We were able to identify that calls were not answered in peak times, allowing them to implement a call routing overflow system.

Cons: I found the early stages of setting the tracking difficult, understanding the behind numbers and setting up a call whisper, however, the service team walked us through it, and we got through it well.

Infinity allowed us to improve client performance by understanding customer actions!

Mar 27, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 7.0/10 Not
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Pros: The platform is easy for developers to implement and use and it enables us to understand the performance of our marketing channels which means we can provide more value to the client.

Cons: More implementation support is needed for new users. Leaving implementation up to the user following a guide can lead to mistakes. E.g Click to call tracking vs regular dynamic numbers.

Infinity call tracking

Apr 01, 2019
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Easy to use once set up. Good support. Give us reliable tracking for each marketing channel.

Cons: The back end feels a bit dated and can be fiddly.

Great support from the Infinity team

Mar 29, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy and user friendly. Always happy to help

Cons: The Min letters to be used amount, and no iption to skip comments :-)

Overall: Amazing

Easy to use portal, brilliant customer service

Mar 28, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: easy to use and navigate, with the new hub being more intuitive than its predecessor

Cons: no real cons based on our current usage

Helps to measure calls

Mar 26, 2019
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The ability to track calls to multpile countries and many people in one platform

Cons: We are not using all Infinity features. But I am looking forward to use the system more.

Great data source

Apr 01, 2019
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Call value tracking, recordings, reporting

Cons: isn't the most intuitive UX but support is really friendly

Overall: Has been really usefull to be able to atribute calls to their original cour