Infinity Tracking

Call Tracking


5 / 5
1 review

Who Uses This Software?

Whether you're in Marketing, Sales or Operations, we've increased the number of international territories that we support to over 75 countries in addition to the UK, US and Canada.


Average Ratings

1 Review

  • 5 / 5
    Overall

  • 5 / 5
    Ease of Use

  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $400.00/month
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Live Online
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • Infinity Tracking
  • www.infinity.co
  • Founded 2010
  • United Kingdom

About Call Tracking

Infinity analyses the conversations you have with your customers to create clarity, which empowers you to grow revenue & reduce costs. Infinity allows you to integrate call data into the Google suite to allow you to track the full visitor journey. Infinity is a call intelligence platform available in over 75 countries. See also: https://www.google.com/analytics/partners/company/6215774515494912/gadp/5629499534213120/app/5707702298738688/listing/5685265389584384


Call Tracking Features

  • Call Recording
  • Call Routing
  • Caller Identification
  • Campaign Management
  • Conversion Tracking
  • CRM
  • IVR / Voice Recognition
  • Keyword Tracking

Call Tracking Reviews Recently Reviewed!


Capterra loader

Great call tracking tool to add additional insight beyond the basic call tracking

Jun 18, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Great customer service when needed, Infinity allowed us to provide insights into the client's gym structure set up.

We were able to identify that calls were not answered in peak times, allowing them to implement a call routing overflow system.

Cons: I found the early stages of setting the tracking difficult, understanding the behind numbers and setting up a call whisper, however, the service team walked us through it, and we got through it well.