# Infinity Call Tracking Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Infinity Call Tracking Software - reviews, pricing plans, popular comparisons to other Call Tracking products and more. Source: https://www.capterra.com/p/152003/Call-Tracking --- # Infinity Call Tracking Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. 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[Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Infinity Call Tracking ## What is Infinity Call Tracking? Infinity analyses the conversations you have with your customers to create clarity, which empowers you to grow revenue & reduce costs. Infinity allows you to integrate call data into the Google suite to allow you to track the full visitor journey. Infinity is a call intelligence platform available in over 75 countries. ## What is Infinity Call Tracking used for? [Call Tracking](https://www.capterra.com/call-tracking-software/)[Call Recording](https://www.capterra.com/call-recording-software/) Top alternative Featured Overall rating Based on 17 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $65 Per Feature, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Infinity Call Tracking?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.infinity.co&name=Infinity Call Tracking) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Infinity Call Tracking 4.7 (17) VS. [5.0 (807)](https://www.capterra.com/p/276054/Fathom/reviews/) Starting Price $65 Per Feature, Per Month Starting Price $15 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.6 (17) Ease Of Use 5.0 (807) Value For Money 4.2 (15) Value For Money 4.9 (732) Customer Service 4.7 (17) Customer Service 5.0 (737) ## Infinity Call Tracking alternatives [4.7 (1,755)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.2 (459)](https://www.capterra.com/p/184709/Aircall/reviews/) Starting price $40.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 83% of reviewers rated it above 4 stars [4.2 (562)](https://www.capterra.com/p/190976/Dialpad-Sell/reviews/) Starting price $27.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars [4.6 (152)](https://www.capterra.com/p/152004/Call-tracking-software/reviews/) Starting price $79.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/152003/Call-Tracking/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Activity Tracking Track and document all activities across devices, networks, and other systems API Application programming interface that allows for integration with other systems/databases Archiving & Retention Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes Caller ID Identify the number and contact information of a caller before answering the phone Call Monitoring Listen to live phone conversations for the purpose of training and assessing agent performance Infinity Call Tracking 27 features Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems Application programming interface that allows for integration with other systems/databases Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes Listen to live phone conversations for the purpose of training and assessing agent performance Record the audio of phone conversations for quality assurance purposes Track and report on all incoming and outgoing calls Sends voice calls to a specific queue based on predetermined criteria Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number Measure campaign influence through collection of keyword tracking and revenue sources Voice conversion to text Identify the number and contact information of a caller before answering the phone Track and interpret campaign performance metrics Create a collection of marketing actions to complete specific goals and plan and analyze campaign results Manage, organize, and store contact information Measure return on ad spend by tracking the actions people take such as sign up or download after engaging with ads Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Predefined actions automatically performed on the occurance of specific events Move files across different systems or networks Track interaction history by documenting conversations for contacts Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response Track and monitor a specific set of keywords Observe and track the demand, usage, progress or quality of a system, product, or user Record the audio of phone conversations for quality assurance purposes Analyze and gain insights into data in real-time Record live video calls to play later Monitor conversion rates and analyze effectiveness and profitability of marketing efforts Get Advice We can help you find the software with the features you need. Features 4.5 (17) 4.5 Based on 17 reviews ## Pricing Value for money 4.2 (15) Free Trial Basic $65.00 Per Feature,Per Month Value for money 4.2 (15) 4.2 Based on 15 reviews ## Integrations [ Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[ Google Analytics 360](https://www.capterra.com/p/177042/Google-Analytics/)[ Quantcast](https://www.capterra.com/p/141438/Quantcast/)[ Webtrends](https://www.capterra.com/p/32608/Webtrends/)[ Cloud Messaging Stack](https://www.capterra.com/p/106548/Campaign-Manager/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.7 (17) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.7 (17) 4.7 Based on 17 reviews ## User reviews Overall rating 4.7 Based on 17 reviews Filter by rating 5(12) 4(5) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent AM Al M. Director Marketing and Advertising ### "Product fine, customer service poor" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 2.0 2.0 Customer Service 1.0 1.0 Likelihood to Recommend 2/10 November 9, 2022 I would rate it as a poor experience; at no point in the process did I feel that they valued us as a customer, and it was bitterly disappointing that someone in a senior position didn't take on our issues and see it as an opportunity to turn a negative situation around. Pros As far as call tracking platforms go (and we didn't need to deploy any of the advanced features) this is on-par with alternatives. Cons We chose this platform because they offered a Google Data Studio connector; in September 2022 this stopped working and we were promised a fix within a week (after chasing multiple times on the issue). Eight weeks later and we're no further forwards.Comms with Infinity have been awful - they don't actively contact us, even when they promise to update us. The last time I was able to get a response was because I chased their \[SENSITIVE CONTENT\] on LinkedIn, who then ignored me afterwards.Little to no chance of us using them again. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Joe S. Digital Marketing Manager (EMEA) Marketing and Advertising ### "Fantastic management and support" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 10, 2020 It was a pleasure and I'm sorry that we can't continue but it's due to covid and current costs Pros The insights are great and presented in an understandable way and the support and account management we received from \[SENSITIVE CONTENT HIDDEN\] respectively was excellent - thank you! Cons Not much, generally it was excellent so no complaints here Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. LS Lisa S. Website Manager Leisure, Travel & Tourism ### "A great tool to bridge the gap between online and offline" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 July 3, 2020 We are going from strength to strength in our partnership and helping to bring the business on board about how powerful this tool is. Pros The powerful insight we can give to the business about our marketing spend, the calls it drives and the great customer service we get from the infinity account team. Cons We haven't integrated it into our other tools, mainly our SCV and therefore it's another tab on a browser to open and download the reports into excel to manipulate. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. OB Oceane B. Marketing Exec Business Supplies and Equipment ### "Great customer service" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 4, 2020 My favorite part of working with Infinity has been the personalised service I had always got from them even though we are not even a "premium customer". \[SENSITIVE CONTENT HIDDEN\] and of course, my favorite \[SENSITIVE CONTENT HIDDEN\] have been not only extremely friendly but also very knowledgeable and always working super hard to solve any issue or support me with the day to day management of the program. I don't know much about competitor offers but I can definitely recommend Infinity for their great service. Pros Easy to implement and to use, the new customer hub is particularly modern and user friendly compared to the old portal (which was easy to use anyway). We've recently starting using conversation analytics and I'm really liking this feature as it solves a problem we were having with people not rating their calls. Cons Not being able to bulk download recorded calls. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Monique D. Founder Marketing and Advertising ### "Everyday use Saas" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 3, 2019 i'm happy with my purchase. They have a app as well. Pros I'm being using htis saas everyday. I love the UX/UI. Very appealing to the eye. My bills & business info will be imputed in infinity. Cons The loading on the site can be slow at times. i know in due time they will fix everything. I have confidence in their team. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AN Adam N. Marketing Manager Textiles ### "Great data source" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 April 1, 2019 Has been really usefull to be able to atribute calls to their original cour Pros Call value tracking, recordings, reporting Cons isn't the most intuitive UX but support is really friendly Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. BK Ben K. Head of Online Consumer Goods ### "Infinity call tracking" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 April 1, 2019 Pros Easy to use once set up. Good support. Give us reliable tracking for each marketing channel. Cons The back end feels a bit dated and can be fiddly. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. NG Nanette G. IT Support Engineer Marketing and Advertising ### "Great support from the Infinity team" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 29, 2019 Amazing Pros Easy and user friendly. Always happy to help Cons The Min letters to be used amount, and no iption to skip comments :-) Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AU Anonymous User Marketing Manager Telecommunications ### "Outstanding Features - Great Customer Service " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 29, 2019 We've been a client of Infinity for many years and find their service invaluable. Their customer support team are always on hand to offer a helping hand if ever needed Pros The Infinity platform dashboard provides our business the marketing intelligence that allows us to get a true understanding of the value of all of our website clicks. Cons Nothing that comes to mind - the features of the service give us all the information required in order to make intelligent marketing decisions. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. LW leah w. marketing manager Logistics and Supply Chain ### "Easy to use portal, brilliant customer service" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 March 28, 2019 Pros easy to use and navigate, with the new hub being more intuitive than its predecessor Cons no real cons based on our current usage Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/152003/Call-Tracking/reviews/) Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)