CallTrackingMetrics

CallTrackingMetrics


4.5 / 5
13 reviews

Who Uses This Software?

Marketing agencies, contact centers, healthcare providers, franchises, and businesses of all sizes can benefit from our award-winning call tracking and automation platform.


Average Ratings

13 Reviews

  • 4.5 / 5
    Overall

  • 4.5 / 5
    Ease of Use

  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    $19.00/month
  • Pricing Details
    Monthly subscription fee, plus usage. No contract - cancel anytime.
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online
    Business Hours

Vendor Details

  • CallTrackingMetrics
  • www.calltrackingmetrics.com
  • Founded 2010
  • United States

About CallTrackingMetrics

CallTrackingMetricss award-winning call tracking and automation platform provides thousands of businesses the tools they need to track, manage and optimize phone calls to increase conversions and scale for growth, worldwide. From understanding which advertising campaigns are driving phone calls to advanced routing and call management, we arm businesses with the tools to transform communication into powerful intelligence.


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CallTrackingMetrics Features

  • Call Recording
  • Call Routing
  • Caller Identification
  • Campaign Management
  • Conversion Tracking
  • CRM
  • IVR / Voice Recognition
  • Keyword Tracking

CallTrackingMetrics Reviews Recently Reviewed!


Call Tracking Metrics is great

Oct 03, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: Call Tracking Metrics allows you to record and keep a list of all the calls come in. It's great for my team to keep up to date on all of the calls that we may have missed. The data about each caller is extremely useful.

Cons: I don't enjoy having to verify myself through a text received, but at least the option is given to keep me logged in for 30 days.

Overall: My overall experience has been awesome.

All your call tracking information in one place.

Jul 17, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: What I like best about this software is that all tracking numbers are recorded so you can listen and replay for educational/training purposes.

Cons: Some of the reporting is not too user-friendly. Difficult to filter information when looking for specific type of callers.

Capterra loader

It is not ideal but does integrate with other programs and software

Feb 06, 2018
3/5
Overall

2 / 5
Ease of Use

3 / 5
Features & Functionality

2 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: It helps us to know when someone is calling into one of our tracking lines. It integrates with Infusionsoft via zapier (one way connection so that infusionsoft doesn't cause issues for them) and then it also allows us to listen to those calls.

Cons: It does not record all calls. It does not do a great job of creating contacts into Infusionsoft as it makes duplicates because of how the system connects, NOT sure if this is their fault, Zapier's fault or Infusionsoft's fault.

Overall: It is better than not having a program to track calls and it helps us to identify the sources for ROI purposes, but does not produce regular reports and you really never know if the person came from where it says if they call the main number which is not recorded and they can't make that happen, but to be fair neither can any other company I have talked to outside the actual phone company.

Vendor Response

by CallTrackingMetrics on May 23, 2018

Hi Rachel, Thank you for your feedback. I know you are passing data between several platforms, but CTM does offer call recordings and transcriptions. Please contact our support team if you have any issues or questions about how to use this feature.

Ctm review

Nov 24, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It is very easy to use once you learn how everything works. The soft phone makes answering calls very simple and I love the answering machine function of it also.

Cons: If you are unfamiliar with crm and soft phones it can be a little confusing when you are first learning but if you have good teacher you will be fine.

Overall: We are using ctm to be able to recieve all of our incoming calls with no issues. Ctm also makes it very easy to call customers back with no issues.

I use CTM for one of my larger clients. The ability to have HIPPA compliant CTM is amazing.

Feb 14, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The HIPPA Compliant call tracking, along with the security that comes along with it really helps with one of my larger clients so that we can show them the value of their advertising.

Cons: This is just a little picky, but this software isn't super easy to figure out how to use. The support is really good though about helping you out.

Overall: Call recording and tracking, conversion optimization.

Vendor Response

by CallTrackingMetrics on May 23, 2018

Thanks for the great review, Sam. Also, be sure to check out our new Training Hub which features both live and on-demand video training on new features, etc. It's a great tool for training new team members and brushing up on all of our new features!

Capterra loader

Really simple call tracking solution

Nov 07, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: This is by far the simplest call tracking solution that we have used for clients, excellent for giving visibility on campaign performance for lead generation.

Cons: Nothing, excellent service at a brilliant price.

Overall: Brilliant service from the team, very simple to install and the reporting is excellent.

Great insight into our calls

Nov 29, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Allows us to track our phone calls and gain intelligence about our calls. More importantly allows us to gain insight into how our marekting is working. Lot of great functinality.

Cons: Sometimes listening to calls is quite bad quality and hard to hear what people are saying.

Does the job - Would recommend

Aug 15, 2017
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Personally, I don't need many bells or whistles with call tracking. I used this software for a PPC campaign and was happy with the results and ease-of-use.

Cons: Not much negative to say. The interface could probably be cleaner, and it would be nice to integrate with a CRM, but I also didn't do enough due diligence to confirm that I couldn't hack together that functionality.

Vendor Response

by CallTrackingMetrics on May 23, 2018

Thanks for the review, Tim. CTM does integrate with a lot of existing CRM systems, and we also provide access to our API for those looking for a custom solution. Please don't hesitate to reach out to our support team with questions, and check out our integrations page or sign up for one of our weekly API Office Hour webinars!

Great for tracking

Dec 09, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 6.0/10 Not
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Pros: Once you figure out how to use it, it is super easy to use and track your calls from different sources.

Cons: Sometimes has bugs. Additionally it difficult to use for foreign numbers.

So useful and helpful if using for tracking calls, conversions for a marketing campaign online.

May 30, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It records calls that you can listen to later and it integrates with Google analytics to easily capture call data

Cons: No problems yet, but I just integrated and set it up for my first time, however my company has been using this for 10+ years.

Overall: Track phone calls and conversions for marketing campaigns

Great Call Detail

Dec 05, 2016
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money

Comments: I liked being able to listen to each call and customize the receiving end's voice whisper to determine which source the call was coming from.

Vendor Response

by CallTrackingMetrics on May 23, 2018

Thanks, for the awesome review, Brandt!

Great For Print Marketing

Dec 12, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Accurate call tracking.

Know where your leads came from.

Cons: Nothing.

Overall: Don't do print marketing without a tracking number! It's important to see where your leads come from. With Call Tracking, you are able to monitor calls and see where your leads came from.

Vendor Response

by CallTrackingMetrics on May 23, 2018

Thanks for the 5-star review, Emily!!!