# CTM Pricing 2026 | Capterra > Learn more about CTM pricing plans including starting price, free versions and trials. Source: https://www.capterra.com/p/152004/Call-tracking-software/pricing --- # Pricing for CTM [4.7 (158)](https://www.capterra.com/p/152004/Call-tracking-software/reviews/) Write a Review! ## [CTM](https://www.capterra.com/p/152004/Call-tracking-software/) has **4** pricing plans - No free trial - No free version **Credit Card Required:** No **Discount:** By Plan Frequency ### Marketing Lite $79 **Pricing Model:** Usage Based **Payment Frequency:** Per Month Marketing Lite plan includes: - Attribute calls and texts to their source - Standard call recording, forwarding, and IVR routing - Manually score, convert, and tag calls - Easy-setup integrations with Google and Microsoft - Access to knowledge base, training center, and ticket hub ### Marketing Pro $179 **Pricing Model:** Usage Based **Payment Frequency:** Per Month Marketing Pro plan includes: - Agency-friendly with white label options & included sub-accounts - FormReactor® to build and track web forms - AskAI powered by ChatGPT - Triggers to automate custom lead workflows, scoring, & analysis - Premium marketing integrations including Google Ads, GA4, and Hubspot ### Sales Engage $329 **Pricing Model:** Usage Based **Payment Frequency:** Per Month Sales Engage plan includes: - Customizable softphone to power inbound and outbound teams - Engage your pipeline over voice, text, chat, and form - Smart Dialer and advanced outbound technology - Advanced skills and weight-based routing - Dynamic call scripts and live coaching tools ### Enterprise $1999 **Pricing Model:** Usage Based **Payment Frequency:** Per Month Enterprise plan includes: - Flexible structure to scale with unlimited sub-accounts - Dedicated account management team and expedited response times - Full access to industry-leading Premier Help Desk team - 20 hours of personalized, extended onboarding - Indefinite version history access and data restoration ## Popular alternatives to [CTM](https://www.capterra.com/p/152004/Call-tracking-software/) Looking to learn more about Call Tracking software similar to CTM? Check out these popular alternatives that are closest in terms of key features, functionality, and benefits. [800.com](https://www.capterra.com/p/208208/800-com/) by 800.com [4.7 (330)](https://www.capterra.com/p/208208/800-com/reviews/) Starting Price:$149/month [LEARN MORE](https://www.capterra.com/p/208208/800-com/) [Nextiva](https://www.capterra.com/p/175788/Nextiva/) by Nextiva [4.6 (916)](https://www.capterra.com/p/175788/Nextiva/reviews/) Starting Price:$25/month [LEARN MORE](https://www.capterra.com/p/175788/Nextiva/) by SaaS Labs [4.1 (224)](https://www.capterra.com/p/157853/JustCall/reviews/) Starting Price:$29/month [LEARN MORE](https://www.capterra.com/p/157853/JustCall/) [Five9](https://www.capterra.com/p/132405/Five9/) by Five9 [4.2 (481)](https://www.capterra.com/p/132405/Five9/reviews/) Starting Price:$159/month [LEARN MORE](https://www.capterra.com/p/132405/Five9/) [RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/) by RingCentral [4.2 (1203)](https://www.capterra.com/p/242188/RingCentral-MVP/reviews/) Starting Price:$30/month [LEARN MORE](https://www.capterra.com/p/242188/RingCentral-MVP/) [View all alternatives](https://www.capterra.com/p/152004/Call-tracking-software/alternatives/) ## What do others say about [CTM](https://www.capterra.com/p/152004/Call-tracking-software/) pricing? Pricing RatingN/A Value For Money[4.5(158)](https://www.capterra.com/p/152004/Call-tracking-software/reviews/) Pros Cons [Read All 158 Reviews](https://www.capterra.com/p/152004/Call-tracking-software/reviews/) Read Full Reviews Below Kelly J. Strategic Advisor Hospital & Health Care, 1-10 employees Used the software for: 2+ years ** Overall Rating 5.0 ** Ease of Use 5.0 Customer Service 3.0 Features 5.0 Value for Money 5.0 Likelihood to Recommend 100% 10/10 Reviewer Source Source: Capterra April 27, 2026 "Love CTM - Helped me be a more strategic marketer" **Overall:** Fantastic! I look better as a marketer when using CTM. My clients trust me more because I am using data instead of just assumptions in my reporting. **Pros:** It helped me become a more strategic marketer and understand lead source. Best investment ever and easy to use. **Cons:** Lack of customer service. It is hard to get customer service on the phone to help with any technical issues. Have to send an email. **Alternatives Considered:** [Callcap](https://www.capterra.com/p/157861/Callcap/) **Reasons for Choosing CTM:** Agency recommendation based on their research Vendor Response By CallTrackingMetrics on April 29, 2026 Thanks for your review, Kelly! We're happy to hear that CTM has helped you become a more strategic marketer! Sean M. Director of Admissions Hospital & Health Care, 501-1,000 employees Used the software for: 1-2 years ** Overall Rating 5.0 ** Ease of Use 4.0 Customer Service 4.0 Features 5.0 Value for Money 4.0 Likelihood to Recommend 90% 9/10 Reviewer Source Source: Capterra November 4, 2025 "Good Quality, Great Insights" **Overall:** I had a moment the other day where I was asked about my current call platform (CTM) in comparison to an older platform we used prior, and it was really eye-opening. I could not imagine going back and losing insights like customizable reporting, agent stats, live call listening, automated text messages, and ease of purchasing new numbers. **Pros:** CTM is a robust call platform, where it's complexity can almost be harmful if you aren't sure of what you are doing. I love that it integrates fully with Salesforce as well as Google Looker. I have spent some time learning the system and love being able to create my own reports, as well as call queues, IVRs, and automations. The AI insights and transcripts are extremely helpful to monitor calls at a glance. **Cons:** CTM unfortunately has the capacity to be buggy, and often times there's limited resources to help (unless you pay for an additional support package). I have found the CTM team to be responsive, though, and we have worked through the bulk of my issues. CTM, being web-based, also has the potential to experience lags in quality, dropped calls and other issues. And aforementioned, because the system is so complex, it is easy to create logic that causes more issues down the road than intended. One benefit is that CTM tracks all changes (within almost everything) so you can hunt down and figure out what changed, when it changed, and by who. **Switched From:** [CallRail](https://www.capterra.com/p/141829/CallRail/) **Reasons for Switching to CTM:** Needed a more robust system to handle the amount of calls we were receiving, as well as looking for a way to gain reporting and marketing insight Vendor Response By CallTrackingMetrics on November 12, 2025 Thank you for your review! [Read All 158 Reviews](https://www.capterra.com/p/152004/Call-tracking-software/reviews/) ## How should I be thinking about software pricing? [ Be an Informed Buyer: Understanding the True Cost of Business Software It's not just you-budgeting for business software is complicated. We're here to break it down. ](https://www.capterra.com/resources/business-software-cost/)