# Xplor Triib Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Is Xplor Triib the right Fitness solution for you? Explore 34 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/152015/TRIIB/reviews

---

Xplor Triib

3.7 (34)

[View alternatives](https://www.capterra.com/p/152015/TRIIB/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

* * *

Last updated March 13th, 2026

# Reviews of Xplor Triib

Ease of use

3.7

Customer Service

3.9

## Pros and Cons in Reviews

MS

Millie S

OwnerRecreational Facilities and Services, 2 - 10 employeesUsed the software for: 1-2 years.

“Standing it up is easy, but only when you use it for a while do you really uncover how time consuming and clunky it is.“

April 3, 2024

BG

Brandon G

Gym OwnerHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: 6-12 months.

“The only time I will bring this company up to anyone is to inform them that it’s a complete scam with a trash service that doesn’t care about anything other than make money for themselves and screwing over other businesses“

May 11, 2022

MB

Max B

Assistant InstructorHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: More than 2 years.

“Setting up payment requires a lot of work, and it's not easy to set up promotions, discounts, or one off purchases“

November 18, 2020

BL

Brian L

OwnerHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: More than 2 years.

“Product has not improved much over the years for my uses Once you are on, it is really difficult to switch because of all the set up“

October 29, 2020

## Showing most helpful reviews

Showing 1-25 of 34 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

VR

Verified Reviewer  
Sr. Strategy Associate  
Sporting Goods  
Used the software for: 6-12 months

### "Best gym management software"

December 5, 2017

5.0

Pros

Amazing software without bugs, and the best customer service out there. Plus workout performance tracking

Cons

The app is being improved, and they are currently adding more features so it will be great once those are rolled out

Review Source

MG

Mark G.  
Gym Owner  
Sports  
Used the software for: 6-12 months

### "Love the Software"

October 13, 2020

5.0

The experience has been great and the customer service is awesome. They are quick to respond to even the most basic question. They also constantly release app and feature updates, improving the product regularly.

Pros

As a gym owner Triib has made management much easier. Programming is easy to post to both coaches and our website through the software and has allowed class check-ins seamless. We switched from a software solution that lacked many of these features and this has allowed us to scale as we grow.

Cons

The ability to add a percentage discount to every member. This came into play during COVID shutdowns. Also, the ability to indefinitely place a member on hold, currently you have to place and end date.

Alternatives considered

[Wodify](https://www.capterra.com/p/159663/Wodify/)

Reason for choosing Xplor Triib

Price. The price was not only cheaper but came with more features. With WODify their basic offering was more expensive and to get the same features as Triib you had to pay even more.

Switched from

[Pike13](https://www.capterra.com/p/225933/Pike13/)

11/19

Review Source

MS

Millie S.  
Owner  
Recreational Facilities and Services  
Used the software for: 1-2 years

### "Basic and in need of maintenance and more investment"

April 3, 2024

2.0

We migrated from Glofox. The gym software itself is basic and quirky. Standing it up is easy, but only when you use it for a while do you really uncover how time consuming and clunky it is. We find bugs all the time that should have been caught by QA. Many of these bugs haven't been closed with no ETA. There is a tremendous amount of data captured that we'd love to harness to ensure retention and better communication to our customers but it's impossible with the way this system is designed and the way it interacts with it's marketing features. Very disjointed, and a huge loss of potential that is so aggravating I'm about ready to stand up my own dev team. Zapier integration is possible, only about 10 fields can be shared, so there is no hope there. My customer's find it difficult to use. There is a lot of friction and many clicks to get started. UI is out of date. After 1 year of using this daily, my conclusion is that there is very little investment in this platform. If you have a very basic need, this will probably work. But don't expect a single frill. Don't expect this platform to grow with you as you grow your business. I will 100% switch to another platform as soon as I find an alternative that works with my B2C and B2B needs (as I need to share my studio space as a resource distributed between the two).

Pros

Marketing automation add on has enabled us to nurture client relationships but we're severely held back as Xplor isn't catching up on features available in the MarianaTek version. So, we like this app for it's potential only and feel it is severely underinvested in.

Cons

Many bugs and gaps in features that make the product feel incomplete. Lack of investment and issues open for several months both on gym management software and marketing side. Triib even removed the page to submit feature requests! Two different support teams whom you must communicate via email or chat which makes diagnosing and finding workarounds extremely onerous/time-consuming for a small business owner. No capability to admin marketing (where we receive live SMS from customers) on mobile.

Reason for choosing Xplor Triib

Seemed more appropriate for our scale of business. It was the only platform that supported our B2B (studio rentals for trainers) which we managed only through workarounds. It's not build for it.

Switched from

[ABC Glofox](https://www.capterra.com/p/136861/Glofox/)

Did not have marketing or reporting features.

Review Source

RR

Ryan R.  
Owner  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Triib Review Oct 2020"

October 19, 2020

4.0

Overall it has been good, just wish the product grew with the industry.

Pros

Class registration, subscription billing, and customer support.

Cons

Steps to book an appointments, inability to book an appointment on the app or see personal schedule inside of Triib on my app as an admin. other very small things that would just make our life as owners easier - easier to read reports, google sync

Alternatives considered

[Wodify](https://www.capterra.com/p/159663/Wodify/)

Reason for choosing Xplor Triib

The gym used Triib when we purchased it in 2017, the price point was better and it did the things we needed at the time good enough!

Review Source

AE

Adam E.  
owner  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "I think they are trying"

January 21, 2020

1.0

I use it to manage my gym membership and coaches, book personal training appointments.

Pros

the ability to program and have it show up for members on the app is nice.

Cons

It actually makes my life harder. Nothing is easy or works as it should. Simple things that I would expect my system to do are not done, such as pro-rating a bill when a member goes on hold, or deducting a punch from an attendance pack when a client checks in. I have given Triib an honest try, but they just don't seem to get it.

Alternatives considered

[Mindbody](https://www.capterra.com/p/40229/MINDBODY/)

Switched from

[Pike13](https://www.capterra.com/p/225933/Pike13/)

Pike13 dramatically raised the rate, and I wanted to provide members with performance tracking, which was not offered with pike13

Review Source

AB

Ana B.  
Owner  
Sports  
Used the software for: Less than 6 months

### "Very comprehensive management platform"

October 22, 2020

3.0

Overall good experience. I'd recommend it, as I see potential.

Pros

Billing was fast and easy, and the money became available very fast. It accurately reflected my facility's needs with scheduling, billing and record keeping. It was fairly easy to use.

Cons

You can tell that it's a new company that's still working out its kinks and learning to understand its customer's needs. Some features were convoluted or not available. There were some obvious features that were missing, for example, a clear history of who signed up and cancelled for classes, a no-show option, an option to cancel last minute but still charge the member that session, the ability to schedule 2 personal training clients in appointment time, etc.

Alternatives considered

[ABC Trainerize](https://www.capterra.com/p/140262/Trainerize/)[Mindbody](https://www.capterra.com/p/40229/MINDBODY/)

Reason for choosing Xplor Triib

Triib integrated the scheduling, programming, and billing features I needed into one seamless software.

Switched from

[Virtuagym](https://www.capterra.com/p/132191/Virtuagym/)

Virtuagym had lots of limitations in area of billing, and the merchant service it used took 7 days to transfer funds into my account. Refunds and other such features were complicated and hard to use.

Review Source

BG

Brandon G.  
Gym Owner  
Health, Wellness and Fitness  
Used the software for: 6-12 months

### "Do NOT Purchase. "

May 11, 2022

1.0

Absolutely terrible and will never go back to this company and definitely will NEVER refer anyone to this. The only time I will bring this company up to anyone is to inform them that it’s a complete scam with a trash service that doesn’t care about anything other than make money for themselves and screwing over other businesses

Pros

The calendar was clean looking for the most part. But the app version of the calendar doesn’t show you the times you have blocked out manually.

Cons

The payment processor is terrible, the reporting gives you completely inaccurate numbers in every way possible, the customer service doesn’t speak English and doesn’t understand your questions so they repeat themselves. They also don’t have a phone number you can call and even if you get customer service to actually pick up a phone and call they call you from a blocked number so you can’t call them back. They scam you out of your money to lock you into a year long contract. And the custom branded app crashes constantly.

Review Source

cA

charles A.  
owner  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "More disappointed as the years go by."

May 29, 2019

3.0

Immeadiate processing features are clunky and unreliable. I have wasted so much time, and have been distracted before, during, and after class, trying to process a litiny of user requests, from drop ins, payments, check ins, logging results. I had to start using and paying for an additional programming platform that allows me to push programs, display programs, and record individual workout results because TRIIBS features in this area just aren't intuitive and members just starting to pay extra for their own platforms. Wrong answer!! I cringe everytime that I have to help a drop in or a potential new member navigate through the front desk kiosk because it almost never works as intended and make us look disorganized and unprofessional. I can't even begin to count how many times a new member has had to fill out their profile, waiver, and payment information 2-3 times before the system works. Most of the time we have to short cut to the waiver, and use another method of taking payment just to get them going, and to cut down on everyone else trying to check in before class starts. I am so fed up with making suggestions, and hearing that features are being worked on.......

Pros

decent back end administrative functions. I like the idea of the event / challenge features, but operationally, they are too difficult to navigate and as a result, the members just end up blowing it off.

Cons

user interface is terrible. almost any feature that requires basic user (member, or potential member) operation is unreliable. It isn't easy to use at all. Even the Front End Admin features are a pain in the rear. TRIIB tries to do too much, and as a result is shoddy at almost all of it. TRIIB as a decent foothold at being the best gym administration platforms out there, however, their programming and event features, muddy the waters. There are several great programming and workout logging platforms out there. That is all they focus on. TRIIB would be better to just allow for integration with these successful systems, rather than try to do what they do........Beyond the White Board and SugarWod.

Review Source

VR

Verified Reviewer  
Financial analyst  
Financial Services  
Used the software for: 1-2 years

### "\[SENSITIVE CONTENT HIDDEN\]"

December 4, 2019

3.0

I have received the benefit of having all the workouts in the same location.

Pros

The interface is set up decently in that it’s easy to maneuver through the different pages. Never had a problem quickly looking up a workout.

Cons

The app crashes a decent amount and find it unreliable when going through a weeks workout. Some bug fixes have gone in tho.

Review Source

Alyssa K.  
Crossfit coach  
Health, Wellness and Fitness  
Used the software for: 6-12 months

### "Not great for gyms"

December 3, 2019

3.0

It’s okay, not great, doesn’t have as many features as other softwares offer

Pros

It is fairly easy to use, simple software, can plan out the month in the program, easy to see workouts for members

Cons

Doesn’t store past performances like other softwares do, freezes quite a bit on phone app, difficulty seeing who’s registered for class

Review Source

JP

Jessica P.  
Owner  
  
Used the software for: 1-2 years

### "Even if you feel their is an issue, someone is quick to help you!"

July 7, 2017

5.0

Pros

The support and convenience! The support team is always there to help! I can easily access everything in the software from programming to income charts. Would not think about switching!

Cons

I would love a "mark invoice as pd" easy click option rather than going into each individual account!

Review Source

JC

Jason C.  
Owner/Head Coach  
  
Used the software for: Less than 6 months

### "Triib has bested my previous software in every way. "

July 7, 2017

5.0

Pros

The software team has me and my business in mind. The back end of things gives me exactly what I need, in a clear and accessible format.

Review Source

JB

Jason B.  
founder head coach  
Sports  
Used the software for: 1-2 years

### "Junk software built with duct tape and hope"

June 17, 2020

1.0

implementation was difficult. customer service gets defensive. Their documentation is out of date.

Pros

Nothing. It used to be a cheap option until they increased the price by 30% with no new features or improvements to make up for it.

Cons

Nearly everything is awful: - the design is confusing. Similar functionality that you would need together are placed in separate parts of the app. - error messages are often, and confusing. - basic functionality is still missing. - they're more concerned with building new features than improving old ones - you can't update the price on a membership plan - if you need to change your rates, you need to create entirely new membership plans, and then manually go into each member to update it. It's an enormous pain. - their mailchimp integration verges on being dangerous - it's wiped tags from my contacts, unsubscribed hundreds of people. - people can't use the same email address if they were at another gym that used triib at some point The list goes on. these folks don't know how to make software and they haven't tried to learn.

Review Source

EM

Eric M.  
CFO  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Made the switch! "

June 2, 2023

5.0

I have used the Triib platform to manage every aspect of our gym since we opened in 2014 and it's been phenomenal!

Pros

The Xplor Triib user interface is smooth and easy to use.

Cons

The app can be slow at times but a quick relaunch usually remedies it!

Review Source

TF

Todd F.  
Owner  
  
Used the software for: 2+ years

### "Solid. Features such as the Open Challenge are amazing, members love them! Coaches corner too."

March 5, 2018

5.0

Pros

It's all in one. Having everything that we need altogether for our members is a huge bonus in my opinion. Automated billing, programming, the RSVP for class system, are all used. Obviously, reports are great for tracking attendances as well. We've recently begun relying more on the messaging system - being in the Northeast with weather being unpredictable and many older members not on Facebook or social media, the text and email feature has been a time saver with last minute communications.

Cons

There have been bugs and hiccups along the way but I don't imagine a service exists that doesn't. Service tickets have fallen through the cracks once or twice but nothing I would be hesitant about.

Review Source

Response from Xplor Technologies

March 6, 2018

Thanks for your kind words and great feedback, Todd. Everything we build is for you guys so happy to hear the Online Challenges tool has been such a hit! While bugs are definitely our arch-enemy, we now have rolling system updates with increasing regularity. This means in 2018 the platform is experiencing some big updates to ensure the platform is always humming for you and your team!

JD

Jarrod D.  
Owner/Managing Partner  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "Great value and a great product!"

October 13, 2020

5.0

Pros

The performance tracking piece of Triib is great, and when you couple it with the back of the house reporting that Triib has available, it is a great product to manage your boutique gym!

Cons

There are some additional reporting features that would be beneficial for business owners. The software development team appears to be doing a great job of prioritizing and developing features that are the most beneficial for the most gyms.

Alternatives considered

[Wodify](https://www.capterra.com/p/159663/Wodify/)[PushPress](https://www.capterra.com/p/172781/PushPress/)

Reason for choosing Xplor Triib

Pricing and features

Review Source

BL

Brian L.  
Owner  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Been on Triib for over 3 three years now"

October 29, 2020

4.0

Customer service is prompt Product has not improved much over the years for my uses Once you are on, it is really difficult to switch because of all the set up

Pros

Ease of billing the memberships, building new products or services is easy. Downloading the reports have been helpful in analyzing the business.

Cons

The store works, but is a lot of clicks to get around. I would like to be able to stay on the store, keep the last product up, and the ability to bill multiple members for the same product at one time.

Reason for choosing Xplor Triib

It was already running when we bought the business

Review Source

KT

KYLIE T.  
Facilities Manager  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Love this Software"

October 3, 2019

5.0

Members and coaches find the software very user friendly.

Pros

I really like the ease of navigation. It's very simple to get to where you're going, even if you've never tried to access certain things.

Cons

My only issue was when ordering something, I was given a code for 50% off and it added it instead of took it away.

Review Source

RT

Rose T.  
Personal Trainer  
Health, Wellness and Fitness  
Used the software for: 6-12 months

### "Still deciding"

December 18, 2021

4.0

Pros

Seems more all in one. Hopefully will become more practical.

Cons

The update took away the check marks by clients name to denote reconciled.

Review Source

KE

Karen E.  
CEO  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Highly Recommend for CF gym owners"

October 13, 2020

4.0

Overall, good experience with system doing what I need it to do for my gym business. I would highly recommend to other gym owners looking for recurrent billing and member tracking

Pros

Great features for gym owner. Good for recurrent billing and member tracking

Cons

learning curve to be proficient with features.

Reason for choosing Xplor Triib

chose Triib when it CFNE was using system when it was Box HQ. Much better customer service since taken over by Triib.

Review Source

AW

Andrea W.  
Co-owner  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "Exactly what we needed!"

October 23, 2020

5.0

Pros

The kiosk and the app make our lives as admins much easier. Having a website that we can customize that is also very professional. I love that we can set it up for our staff to be able to add members and handle their financial info.

Cons

I wish we had notifications, for both us and members, when their membership package is about to expire.

Review Source

TT

Taylor T.  
Personal Trainer / Studio owner  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Liars"

September 27, 2022

1.0

Pros

They have a lot of things they do that make it appear to be a good option.

Cons

They have nothing they do well. Every piece of software is mediocre at best.

Review Source

NS

Neil S.  
Founder / Owner  
Health, Wellness and Fitness  
Used the software for: 6-12 months

### "FutbolerFit Highly Recommends TRIIB"

April 13, 2020

4.0

Fantastic! TRIIB has been a great platform for us and I highly recommend it for gym owners of any type of fitness. It helps make our day-to-day operations a lot easier so we can focus on other things.

Pros

The ease of use is amazing with TRIIB. It is simple, clean, and effective. I have tried other all-in-one softwares, and this has made my life a lot easier.

Cons

There are not too many cons, just improvements that I think could be made that I'm sure TRIIB is already on top of as they continue to grow and advance.

Reason for choosing Xplor Triib

The Customer Service. They are always on top of things; even now with already being a member.

Review Source

MB

Max B.  
Assistant Instructor  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Triib Review"

November 18, 2020

3.0

Overall, the experience has been good

Pros

Easy to post information on classes and upcoming events, administration interface is easy to use

Cons

Setting up payment requires a lot of work, and it's not easy to set up promotions, discounts, or one off purchases

Review Source

HD

Hailey D.  
Gym Owner  
Health, Wellness and Fitness  
Used the software for: 6-12 months

### "Opening during a pandemic is hard, but this software made it easier! "

October 15, 2020

5.0

Triib has been great to work with so far. The on boarding process was easy and we had all our questions answered quickly. There haven't been many "check ins" on us lately but I suppose that's because everything is going well!

Pros

The class check in process is simple and fast! Signing up new members is an easy process and allows for quick access. It is very useful that clients can rsvp and update preferences online. I love the forms and templates for automated email and messaging.

Cons

I wish the software allowed for online sales from the shop. Other, than that, everything is easy to use and needed.

Review Source

Similar Products

Featured