--- title: "Scout Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Scout Software - reviews, pricing plans, popular comparisons to other Pet Sitting products and more." source_url: "https://www.capterra.com/p/152018/Scout/" page_type: "product" language: "en" --- # Scout Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 26, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Scout ## What is Scout? Scout is the new standard in pet sitting software. Our easy-to-learn modern app experience is preferred by dog walkers and pet sitters around the world. Scout has the simplicity your clients need and robust features your team deserves. Repeating appointments, GPS tracking, automated invoicing, and the best custom branding options in the pet sitting industry. Find out why pet sitters everywhere are choosing Scout. Try Scout risk-free today with our 60-day money back guarantee! ## What is Scout used for? [Pet Sitting](https://www.capterra.com/pet-sitting-software/)[Pet Grooming](https://www.capterra.com/pet-grooming-software/) Top alternative Featured Overall rating Based on 88 user reviews Reviews sentiment Positive 99% Neutral 0% Negative 1% Starting price $25 Other, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Scout?[Manage this product listing](https://www.g2.com/products/scout-for-pets/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Scout 4.8 (88) VS. [4.9 (281)](https://www.capterra.com/p/144329/Time-To-Pet/reviews/) Starting Price $25 Other, Per Month Starting Price $50 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.9 (88) Ease Of Use 4.7 (127) Value For Money 4.8 (86) Value For Money 4.8 (125) Customer Service 4.9 (83) Customer Service 4.9 (127) ## Scout alternatives [4.6 (77)](https://www.capterra.com/p/143168/Kennel-Booker/reviews/) Starting price $94.99 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.7 (103)](https://www.capterra.com/p/150449/ProPet/reviews/) Starting price $49.99 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.6 (107)](https://www.capterra.com/p/142461/Pawfinity/reviews/) Starting price $50.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [PetPocketbook](https://www.capterra.com/p/216597/PetPocketbook/) [4.9 (127)](https://www.capterra.com/p/216597/PetPocketbook/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/216597/PetPocketbook/) [View all alternatives](https://www.capterra.com/p/152018/Scout/alternatives/) ## FAQs about Scout Overview ### What problems does Scout solve? Scout helps pet care businesses solve scheduling mistakes, manual billing, payroll-by-appointment complexity, and constant back-and-forth with clients. It centralizes bookings, staff assignments, route details, invoices, and real-time visit updates with photos and GPS. Dog walkers, pet sitters, trainers, owners, and field staff benefit most from smoother operations and stronger client trust. Answer based on 71 reviews Overview ### Which roles and teams benefit most from Scout? Scout is most used by pet care business owners, founders, and operators who need to manage scheduling, client communication, and day-to-day service delivery. Dog walkers, trainers, and handlers rely on it to organize bookings, track visits, and streamline operations, while managers use it to oversee staff activity and customer experience. Answer based on 87 reviews Overview ### What company size and specific industries is Scout built for? Scout is designed for pet care businesses of any size, including independent dog walkers and pet sitters as well as large companies. It fits the dog walking and pet sitting sector, giving solo operators and established providers a way to manage client services and daily operations. Features and Usability ### What are the key features of Scout? Scout includes core pet care features like appointment scheduling, pet profiles, photo updates, and SMS notifications. Reviewers also focus on billing and invoicing, payment processing, GPS check-in/check-out, and client portal tools for booking and visit report cards, while staff management and payroll support cover daily business operations. Answer based on 55 reviews Pricing ### How much does it cost and what fees or limitations are included? Scout starts at $25 per month for the Just Scout plan, with a free trial available. It includes premium support, no contracts, and cancel-anytime billing. Reviewers often like the flat monthly fee and ease of budgeting, though some call it pricey and cite added Braintree fees and limited admin phone access. Answer based on 16 reviews Integrations ### Which third-party tools and platforms does Scout integrate with? Scout integrates with 6 third-party tools, including calendar and productivity platforms like Google Calendar and Microsoft Outlook, plus payroll, payments, and accounting systems such as Gusto, Stripe, and Xero. It also connects through Zapier for broader app connectivity. Answer based on 3 reviews Getting Started and Support ### What training and onboarding options does Scout offer? Scout provides live online sessions, webinars, documentation, and videos to help teams get started. Live online sessions and webinars can support guided instruction, while documentation and videos offer self-paced reference material for setup, feature review, and step-by-step learning. Answer based on 8 reviews Getting Started and Support ### What customer support options does Scout offer, and how do users rate the experience? Scout offers email/help desk, FAQ/forum, a knowledge base, phone support, 24/7 live representatives, and chat. Users generally describe support as fast, friendly, and helpful, with quick troubleshooting and follow-up. A few report inconsistent replies, frustration during urgent issues, and occasional friction when requesting product changes or dealing with app bugs. Answer based on 65 reviews Billing and invoicing ### How well does Scout handle billing and invoicing? Scout automates billing and invoicing well for many pet care businesses, especially dog walkers and sitters who want less manual admin. Scout links scheduling with charges, payments, and client records, which saves time, but some owners want more control over prepayments, invoice customization, billing cycles, and mobile admin tasks. Answer based on 29 reviews ## Features AI summary Based on 216 Pet Sitting reviews Capterra data shows that buyers of pet sitting software rank the following features as their top priorities: - **Appointment Management** (**71%** of reviewers rated this feature as critical) - **Scheduling** (**74%**) - **Customer Database** (**71%**) Scout supports **Appointment Management** and **Scheduling**, giving pet sitting businesses a clear way to manage bookings and organize staff or service calendars. However, it does not include **Customer Database**. Instead, it offers other important features that reviewers also value, including **Billing & Invoicing** (**67%**) and **Calendar Management** (**66%**), which help businesses handle payments accurately and keep daily operations on track, providing teams with better visibility into appointments and administrative work. Appointment Management 5.0 (3) 66.67% of 3 reviewers that rated this feature as important or highly important Manage various aspects of appointments including booking, rescheduling, canceling Scheduling 5.0 (3) 66.67% of 3 reviewers that rated this feature as important or highly important Plan availability and assign specific time slots for tasks and resources Calendar Management 4.5 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Track and manage schedules and meetings via an integrated calendar Client Management 4.7 (3) 66.67% of 3 reviewers that rated this feature as important or highly important Manage contact details and communication with clients Client Portal 4.7 (3) 66.67% of 3 reviewers that rated this feature as important or highly important Private online space that lets businesses securely share documents and provide information access to clients Electronic Payments 4.3 (3) 33.33% of 3 reviewers that rated this feature as important or highly important Electronically collect payments for goods or services Scout 30 features ### All Features - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - Appointment Management: Manage various aspects of appointments including booking, rescheduling, canceling - Appointment Scheduling: Schedule appointments via a calendar - Automated Scheduling: Automatically create schedules based on business needs or employee availability and qualifications - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Calendar Sync: Synchronize with other calendars to view mutual availability and schedules - Client Management: Manage contact details and communication with clients - Client Portal: Private online space that lets businesses securely share documents and provide information access to clients - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - Credit Card Processing: Accept and process credit card transactions - Customer Portal: A website or login for customers to access information - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Forms: Customize contracts and forms to collect specific information - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Electronic Payments: Electronically collect payments for goods or services - GPS Check-in/Check-out: Remote check in/out based on location - Invoice Management: Captures invoice data and maintains comprehensive records for auditing and reporting purposes - Onboarding: Process of familiarizing new clients, stakeholders or employees with the company, a new location, or a service - Payroll Management: Manage employee salary processes, data, taxes, and records administration efficiently - Pet Grooming: For pet grooming businesses - Pet Profiles: Records vital care information such as habits, instructions, meds, schedules - Photo Updates: Provides real-time updates in the form of photos - Records Management: Ability to record, store, update, and retrieve information - Recurring Appointments: Schedule repeating appointments based on a duration of time - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Scheduling: Plan availability and assign specific time slots for tasks and resources - SMS Notifications: Set-up SMS-based notifications and alerts for mobile devices. - Staff Management: Schedule shifts for staff/employees, track hours worked, and manage staff payroll - Task Scheduling: Track and manage the scheduling of tasks --- Get Advice We can help you find the software with the features you need. Features 4.6 (88) 4.6 Based on 88 reviews ## Pricing Value for money 4.8 (86) Free Trial Just Scout $25.00 Other,Per Month Value for money 4.8 (86) 4.8 Based on 86 reviews ## Integrations [ Google Calendar](https://www.capterra.com/p/213340/Google-Calendar/)[ Gusto](https://www.capterra.com/p/131882/Gusto/)[ Stripe](https://www.capterra.com/p/123889/Stripe/)[ Xero](https://www.capterra.com/p/120109/Xero/)[ Zapier](https://www.capterra.com/p/130182/Zapier/)[ Microsoft Outlook](https://www.capterra.com/p/227138/Microsoft-Outlook/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.9 (83) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.9 (83) 4.9 Based on 83 reviews ## User reviews Overall rating 4.8 Based on 88 reviews Filter by rating 5(77) 4(10) 3(0) 2(0) 1(1) Mentioned topic Sorted by most recent HG Holly G. Dog Walker Consumer Services ### "Amazing customer service!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 30, 2022 Pros I love the simplicity and appearance. It helps me stay organized. Cons I was having issues with freezing and glitching, but I was using an outdated version. Hoping the updated app addresses the issues I had. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. TD Tanya D. Founder Consumer Services ### "Great app!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 20, 2022 Pros Easy to use! Convenient! Great design too! Cons Nothing. Works exactly like it should! Maybe an app for the main dashboard? Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AA Alana A. Founder Individual & Family Services ### "Great for a start up " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 August 16, 2022 Pros Ease of use and set up, scheduling, billing and invoicing. Cons There isn't an app that administrators can use Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AD Abby D. Dog Walker Veterinary ### "scout - for dog walkers" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 27, 2022 Amazing experience and always get great feedback from my customers too. Pros Scout is super easy to use and all of my customers love it too - it allows me to keep up to date with my appointments and allows me to give a great report card at the end and allows me to upload pictures of the dogs for their owners. It is super easy to set up too. It keeps all of your invoices and allows customers to pay through the app! Cons There is nothing i dislike about the software! Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JH Jackir H. Owner Veterinary ### "Scouts is awesome " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 1, 2022 Pros It’s so easy to use and my employees love it Cons It tends to crash from time to time but not very often Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AP Anne P. Owner Individual & Family Services ### "Scout Software" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 9, 2021 Pros The best feature of this software is the ease of use - its very intuitive and there’s little to no learning curve to get the most out of it. Cons It would be helpful if the app or mobile version were a little more user friendly. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. KL Keeley L. Owner Consumer Services ### "Efficient App!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 21, 2021 I'm really happy with Scout so far! It's not perfect, but it's newer, and I'm sure any features they're lacking now will be updated in the future. Pros I tried out several popular software systems and apps before choosing Scout. This app was the most user friendly on the customer/client side. Cons I wish there was some sort of in app messaging system other than what is provided as well as staff being able to input their own availability. Alternatives considered [Precise Petcare](https://www.capterra.com/p/133783/Precise-Petcare/) Reasons for choosing Scout Ease of use on the customer side. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. NL Natasha L. Owner Veterinary ### "Limited, buggy, poor & grumpy support" 1.0 Overall Rating 1.0 1.0 Ease of Use 4.0 4.0 Features 2.0 2.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 September 15, 2021 The owner / operator, 1 man show behaves like his software is perfection. Behaves insulted when you attempt to give constructive criticism on a growing and developing product. Even when sharing comments from my clients he just dismissed me. Retorts by mentioning his ‘thousands of happy clients.’ He has never owned a pet sitting business and is missing the subtle nuances that could make this product great and is NOT open to making the product better or making his clients happy. Pros Fun modern design. Great potential. Pretty good price point & responsive email support. Has helped me see exactly what we need moving forward. Most of the time email support is good. Cons Too many seemingly simple things to list: No On / off toggle to customize preferences. Clients are bombarded with so many useless automated emails that when it’s an important one they get ignored. (No option to turn off check in / out emails). \*Don't even attempt to ask for phone support even in an emergency!!!! I truly dread having to email them for help as there is attitude. Email support is often good but sometimes I dont even get a reply. The app is constantly buggy either not loading or reminding you 20x up to 10pm to check out a dog that was already checked out!! Bing bing bing bing. No way to turn this off either. Blank screen. Happens Every day on app for iphone & android. Schedule continues to show cancelled appointments. They are in a different color but really clog up schedule and there is no way to delete them off the schedule, only cancel them. You cannot delete a client. Only deactivate. Which when sending out bulk emails is absurd ie: i sent out a bulk email and it was sent to a client who’s dog had died 3 months previous 😞🙃 Schedule often doesn't load for staff at all lately- a total nightmare to run a business like this Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor October 7, 2021 Hi Natasha, thanks for your candor! I am personally sad to see anyone leave, but I'm confident that we provided you with professional, respectful support in all of our interactions. We're always willing to hear both constructive feedback and criticism and do so with class. I apologize that we couldn't offer 24/7 phone support or create one-off features for your specific use case. When it comes to product decisions, we need to ensure we're spending time on the features and functionality that provide the most value to all of our customers as a whole. Given your treatment of myself and my team over the past few months, I think this split is best for both of us. Regardless, I do wish you all the best. RH Robert H. Owner Individual & Family Services ### "Excellent Software for Dog Walking/Pet Sitting" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 11, 2021 Scout has been an invaluable tool for managing my pet sitting and dog walking business from day one. The interface was easy to use for me, my employees and my clients. Trying to replicate Scout’s functionality manually or through a less integrated system would have been much more cumbersome and time consuming. The personal customer service from \[SENSITIVE CONTENT\] and the Scout team is exceptionally good. Pros Intuitive, comprehensive software for managing contacts, employees, billing and invoicing. The scheduling and invoicing features are excellent, and the automated payment processing saved me a tremendous amount of time. Cons The occasional bug with scheduling, but rare and to be expected with any software. Reasons for choosing Scout Price and personalized service. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. CM Claudia M. Owner Veterinary ### "Great app at a great price for pet care business" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 July 26, 2021 Loving that I now have the Upton for GPS tracking & timed report cards. Clients love it and I think it is much better than just texting someone about how their dog did. Pros The price for the amount of features you get. The app for customers is great and the report cards look great! I love that it is nice for my clients and looks great while doing it! Also, no glitches so far!! Works great!! Cons Customers can't create accounts themselves (I have to get some info and create it first, then they have to finish creating it) and can leave important questions unanswered when activating their account. Switched from [DoTimely](https://www.capterra.com/p/170194/DoTimely/) The glitches were ridiculous.. Alternatives considered [Time To Pet](https://www.capterra.com/p/144329/Time-To-Pet/) Reasons for choosing Scout The look of your software was much better. The price was also better. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/152018/Scout/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [PetPocketbook vs Scout](https://www.capterra.com/compare/152018-216597/Scout-vs-PetPocketbook) [Time To Pet vs Scout](https://www.capterra.com/compare/144329-152018/Time-To-Pet-vs-Scout)