--- title: "Scout Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Scout Software - reviews, pricing plans, popular comparisons to other Pet Sitting products and more." source_url: "https://www.capterra.com/p/152018/Scout/" page_type: "product" language: "en" publication_date: "2026-10-19" --- # Scout Software Review 2026: Features, Integrations, Pros & Cons Last updated on October 19, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Scout ## What is Scout? Scout is the new standard in pet sitting software. Our easy-to-learn modern app experience is preferred by dog walkers and pet sitters around the world. Scout has the simplicity your clients need and robust features your team deserves. Repeating appointments, GPS tracking, automated invoicing, and the best custom branding options in the pet sitting industry. Find out why pet sitters everywhere are choosing Scout. Try Scout risk-free today with our 60-day money back guarantee! ## What is Scout used for? [Pet Sitting](https://www.capterra.com/pet-sitting-software/)[Pet Grooming](https://www.capterra.com/pet-grooming-software/) Top alternative Featured Overall rating Based on 88 user reviews Reviews sentiment Positive 99% Neutral 0% Negative 1% Starting price $25 Other, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Scout?[Manage this product listing](https://www.g2.com/products/scout-for-pets/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Scout 4.8 (88) VS. [4.9 (301)](https://www.capterra.com/p/144329/Time-To-Pet/reviews/) Starting Price $25 Other, Per Month Starting Price $50 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.9 (88) Ease Of Use 4.7 (127) Value For Money 4.8 (86) Value For Money 4.8 (125) Customer Service 4.9 (83) Customer Service 4.9 (127) ## Scout alternatives [4.8 (61)](https://www.capterra.com/p/203713/Paw-Partner/reviews/) Starting price $44.99 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [4.6 (77)](https://www.capterra.com/p/143168/Kennel-Booker/reviews/) Starting price $94.99 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.3 (225)](https://www.capterra.com/p/93413/DaySmart-Pet/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 83% of reviewers rated it above 4 stars [4.8 (21)](https://www.capterra.com/p/10020167/Goose/reviews/) Starting price $200.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/152018/Scout/alternatives/) ## FAQs about Scout Overview ### What problems does Scout solve? Scout solves scattered scheduling, manual invoicing, payment collection, and client-update workflows for dog walking and pet-sitting businesses. It connects appointment requests, staff assignments, GPS-verified check-ins, visit notes, photos, report cards, and automated billing so owners, managers, walkers, and pet parents can track services, confirm care details, and reduce administrative follow-up. Answer based on 62 reviews Overview ### Which roles and teams benefit most from Scout? Scout is most used by pet care business owners, founders, and owner-operators who manage daily dog walking and pet sitting services. Dog walkers, pet sitters, and care providers use it to schedule visits, track assignments, communicate with clients, and coordinate service details. Small teams also use it to oversee operations and staff workloads. Answer based on 87 reviews Overview ### What company size and specific industries is Scout built for? Scout is designed for pet sitting and dog walking businesses of any size, from independent pet sitters to large companies. It fits service providers in the pet care industry that need software for managing walks, visits, and related operations. Features and Usability ### What are the key features of Scout? Scout includes core appointment scheduling, pet profiles, photo updates, and SMS notifications for pet-care visits. Reviewers most often discuss booking and calendar management, automated invoicing and payment collection, and client-facing report cards. Differentiating field tools include GPS check-in/check-out, visit notes, staff scheduling, and payroll reporting. Answer based on 55 reviews Pricing ### How much does it cost and what fees or limitations are included? Scout offers the Just Scout plan for $25 per month, with no contracts and cancellation anytime; a free trial is available. Reviewers often value its flat monthly subscription over percentage-based booking charges, though some cite annual and Braintree fees, and others consider the cost pricey per employee. Answer based on 16 reviews Integrations ### Which third-party tools and platforms does Scout integrate with? Scout integrates with 6 third-party tools for calendar, payroll, email, payments, accounting, and automation: Google Calendar, Gusto, Microsoft Outlook, Stripe, Xero, and Zapier. These catalog integrations cover scheduling, staff management, communication, billing, financial records, and broader app connections. Answer based on 3 reviews Getting Started and Support ### What training and onboarding options does Scout offer? Scout provides live online sessions, webinars, documentation, and videos for getting started. Live online sessions and webinars support guided instruction, while documentation offers written reference material and videos provide visual walkthroughs for self-paced review. Answer based on 8 reviews Getting Started and Support ### What customer support options does Scout offer, and how do users rate the experience? Scout offers email/help desk, FAQ/forum, a knowledge base, phone support, 24/7 live representatives, and chat. Users commonly describe support as fast, friendly, helpful, and receptive to feedback, often resolving questions within minutes. However, some report inconsistent email replies, frustration during emergencies, and dissatisfaction when feature requests or criticism seem dismissed. Answer based on 65 reviews Billing and invoicing ### How well does Scout handle billing and invoicing? Scout automates invoicing, billing, and payment collection for pet-care businesses, reducing routine administrative work. Dog walkers and pet-sitting teams value links between scheduled services and client charges, along with accessible invoice records. Some owners want greater control over prepayments, package billing, per-client cycles, invoice edits, and non-taxable line items. Answer based on 29 reviews ## Features AI summary Based on 216 Pet Sitting reviews Capterra data shows that buyers of pet sitting software rank the following features as their top priorities: - **Appointment Management** (**71%** of reviewers rated this feature as critical) - **Scheduling** (**74%**) - **Customer Database** (**71%**) Scout supports **Appointment Management** and **Scheduling**, giving pet sitting businesses a clear way to manage bookings and organize staff or service calendars. However, it does not include **Customer Database**. Instead, it offers other important features that reviewers also value, including **Billing & Invoicing** (**67%**) and **Calendar Management** (**66%**), which help businesses handle payments accurately and keep daily operations on track, providing teams with better visibility into appointments and administrative work. Appointment Management 5.0 (3) 66.67% of 3 reviewers that rated this feature as important or highly important Manage various aspects of appointments including booking, rescheduling, canceling Scheduling 5.0 (3) 66.67% of 3 reviewers that rated this feature as important or highly important Plan availability and assign specific time slots for tasks and resources Calendar Management 4.5 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Track and manage schedules and meetings via an integrated calendar Client Management 4.7 (3) 66.67% of 3 reviewers that rated this feature as important or highly important Manage contact details and communication with clients Client Portal 4.7 (3) 66.67% of 3 reviewers that rated this feature as important or highly important Private online space that lets businesses securely share documents and provide information access to clients Electronic Payments 4.3 (3) 33.33% of 3 reviewers that rated this feature as important or highly important Electronically collect payments for goods or services Scout 30 features ### All Features - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - Appointment Management: Manage various aspects of appointments including booking, rescheduling, canceling - Appointment Scheduling: Schedule appointments via a calendar - Automated Scheduling: Automatically create schedules based on business needs or employee availability and qualifications - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Calendar Sync: Synchronize with other calendars to view mutual availability and schedules - Client Management: Manage contact details and communication with clients - Client Portal: Private online space that lets businesses securely share documents and provide information access to clients - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - Credit Card Processing: Accept and process credit card transactions - Customer Portal: A website or login for customers to access information - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Forms: Customize contracts and forms to collect specific information - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Electronic Payments: Electronically collect payments for goods or services - GPS Check-in/Check-out: Remote check in/out based on location - Invoice Management: Captures invoice data and maintains comprehensive records for auditing and reporting purposes - Onboarding: Process of familiarizing new clients, stakeholders or employees with the company, a new location, or a service - Payroll Management: Manage employee salary processes, data, taxes, and records administration efficiently - Pet Grooming: For pet grooming businesses - Pet Profiles: Records vital care information such as habits, instructions, meds, schedules - Photo Updates: Provides real-time updates in the form of photos - Records Management: Ability to record, store, update, and retrieve information - Recurring Appointments: Schedule repeating appointments based on a duration of time - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Scheduling: Plan availability and assign specific time slots for tasks and resources - SMS Notifications: Set-up SMS-based notifications and alerts for mobile devices. - Staff Management: Schedule shifts for staff/employees, track hours worked, and manage staff payroll - Task Scheduling: Track and manage the scheduling of tasks --- Get Advice We can help you find the software with the features you need. Features 4.6 (88) 4.6 Based on 88 reviews ## Pricing Value for money 4.8 (86) Free Trial Just Scout $25.00 Other,Per Month Value for money 4.8 (86) 4.8 Based on 86 reviews ## Integrations [ Google Calendar](https://www.capterra.com/p/213340/Google-Calendar/)[ Gusto](https://www.capterra.com/p/131882/Gusto/)[ Stripe Payments](https://www.capterra.com/p/123889/Stripe/)[ Xero](https://www.capterra.com/p/120109/Xero/)[ Zapier](https://www.capterra.com/p/130182/Zapier/)[ Microsoft Outlook](https://www.capterra.com/p/227138/Microsoft-Outlook/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.9 (83) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.9 (83) 4.9 Based on 83 reviews ## User reviews Overall rating 4.8 Based on 88 reviews Filter by rating Counts reflect reviews available in this feed. 5(77) 4(10) 3(0) 2(0) 1(1) Mentioned topic Recent reviews first, then most helpful O& Owner & pack leader Owner & pack leader Used the software for: 1-3 years ### "Awesome App, FANTASTIC customer service" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 21, 2021 Overall, I love the app! Pros I absolutely love this app! It makes it so easy for my clients to request services, to charge my clients, and to get paid! They are always adding new features to the app as well, most recently they added the option to customize the app to have your business logo instead of Scout's, so cool! another great thing about this app is that the people behind the scenes are invested and their work and their customers! They are always very responsive when I have an issue and really go above and beyond to help in whatever way they can! Another one of the awesome features they offer is a plug in so you can have a contact form on your website that will filter leads directly into the scout website and I was having trouble installing the plugin so \[SENSITIVE CONTENT HIDDEN\] did it for me! Thanks \[SENSITIVE CONTENT HIDDEN\]! Cons I did take off one star for functionality, I wish I could have just been a half a star because it's not the biggest deal but sometimes when I go to check in a dog for a service and take the picture the app restarts and doesn't check in the dog and I have to wait for the app to restart reopen the client and then take the picture again and of course it always happens when the first picture was awesome! it's happened in the past and I told them and they definitely made it better, it doesn't happen every time but it still happens every now and then. Jenn F. Owner Used the software for: 1-3 years ### "Awesome Software from and Awesome Team" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 6, 2021 This is one of the best tools for a growing pet care business. The scheduling management alone prevents human error that leads to dissatisfied clients. The interactive payroll feature makes things MUCH easier if you pay your staff per appointment. Before the pandemic, I was seeing accelerated growth of the company due to more efficient management, staff management (tools for supervising work quality), and more time to actually speak with clients. I started using Scout for Dog Walking and Pet Sitting, and now use it for Dog Training appointments as well. I recommend it to other pet care companies who are trying to compete with app based corporations. Pros \-drag and drop scheduling in the Staff calendar -customizable automatic charges for weekends and holidays -view report cards and GPS maps of past appointments for staff accountability -interactive payroll reports -automatic Sales tax on invoices -ability of client to pre-pay with account credits -secure credit card and paypal processing through braintree -staff profiles store important information -I can add administrator and staff calendars to my google calendar -client app can be branded for individual businesses -STELLAR customer service -a team that listens to customers and updates the platform with new features regularly Cons \-can't manually add any non-taxable items onto an invoice (yet!) IE: Gratuity, Reimbursement for cab fare, etc. OW Owner Owner Used the software for: Less than 1 year ### "Limited, buggy, poor & grumpy support" 1.0 Overall Rating 1.0 1.0 Ease of Use 4.0 4.0 Features 2.0 2.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 September 16, 2021 The owner / operator, 1 man show behaves like his software is perfection. Behaves insulted when you attempt to give constructive criticism on a growing and developing product. Even when sharing comments from my clients he just dismissed me. Retorts by mentioning his ‘thousands of happy clients.’ He has never owned a pet sitting business and is missing the subtle nuances that could make this product great and is NOT open to making the product better or making his clients happy. Pros Fun modern design. Great potential. Pretty good price point & responsive email support. Has helped me see exactly what we need moving forward. Most of the time email support is good. Cons Too many seemingly simple things to list: No On / off toggle to customize preferences. Clients are bombarded with so many useless automated emails that when it’s an important one they get ignored. (No option to turn off check in / out emails). \*Don't even attempt to ask for phone support even in an emergency!!!! I truly dread having to email them for help as there is attitude. Email support is often good but sometimes I dont even get a reply. The app is constantly buggy either not loading or reminding you 20x up to 10pm to check out a dog that was already checked out!! Bing bing bing bing. No way to turn this off either. Blank screen. Happens Every day on app for iphone & android. Schedule continues to show cancelled appointments. They are in a different color but really clog up schedule and there is no way to delete them off the schedule, only cancel them. You cannot delete a client. Only deactivate. Which when sending out bulk emails is absurd ie: i sent out a bulk email and it was sent to a client who’s dog had died 3 months previous 😞🙃 Schedule often doesn't load for staff at all lately- a total nightmare to run a business like this OW Owner Owner Used the software for: Less than 1 year ### "Scout was a great choice for my business" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 December 2, 2019 Our clients find Scout easy to use. They really enjoy the visit reports and photos that are automatically sent to them upon the completion of each service. The customer service with Scout is top notch. Best of all the software works properly, every time. Scout is highly automated which saves me a ton of time on administrative duties compared to the software I had previously. Pros Scout is easy to use and reliable. In the field I need software to work properly, every time. I can't waste precious time uninstalling and re-installing an app and with Scout I don't have to. The app is gorgeous and my clients seem to love it as much as I do. Cons The only drawback for me at this time is that billing cannot be customized (pre-pay, packages, etc.). This is something our previous software had and I've been telling my clients "It's coming" for a little over two months. But I am confident it is coming and I appreciate that Scout takes the time and care to do things properly - you don't want glitches with payments. OW Owner Owner Used the software for: Less than 1 year ### "The best pet sitting software I previewed! " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 30, 2020 Overall I would give Scout 100 gold stars if I could. Pros Not only do I love the ease of use of this software, my clients do too! So many comment about how easy it is to book appointments, and how simple Scout has made billing (it's automatic!). Scout is always being improved upon, and the customer service is beyond top notch. You also cannot beat the cost. Cons No Cons! Any feature I have wanted for is on their list of "to-dos" to have out by the end of the year. BO Business Owner Business Owner Used the software for: 1-3 years ### "The best decision for my business!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 2, 2021 Scout was, without a doubt, the best decision I could have made when growing my business from pen and paper scheduling to a software platform. Customer support could not have been better and the transition to their platform was basically seamless. I would recommend them again and again. Pros Flexibility to customize services and pricing structure to fit my unique business model. Cons I can’t really say I disliked anything! Having joined early in this software’s existence there were some features that I had to wait to get until they were released but really, no complaints! F& Founder & Senior Trainer Founder & Senior Trainer Used the software for: Less than 1 year ### "Great app for pet services" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 7, 2020 Pros \- Ease of use - Customized to my business with our logo and color scheme - NO EXTRA FEES! most other apps take a percentage of the sales. Scout has a flat fee, regardless of how much or how little you make a month. It makes it easy to budget. Cons \- I wish they had a "chat" feature to directly communicate with our clients. The only way to communicate as of now is via email. - Their boarding/pet sitting process is a bit tedious, wish they had a way to adjust the booking and notifications to not overwhelm clients with tons of emails (an email is sent every day the dog boards) BO Business Owner Business Owner Used the software for: Less than 1 year ### "Great App, Great Developers" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 24, 2020 Pros The developers are always trying to improve the software to make the user experience efficient. Customer service is top notch- they will always answer any issues or confusion you might have with the software very quickly. Cons A little difficult to set up every feature. They offer so many features it can be overwhelming. OW Owner Owner Used the software for: Less than 1 year ### "Great app at a great price for pet care business" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 July 27, 2021 Loving that I now have the Upton for GPS tracking & timed report cards. Clients love it and I think it is much better than just texting someone about how their dog did. Pros The price for the amount of features you get. The app for customers is great and the report cards look great! I love that it is nice for my clients and looks great while doing it! Also, no glitches so far!! Works great!! Cons Customers can't create accounts themselves (I have to get some info and create it first, then they have to finish creating it) and can leave important questions unanswered when activating their account. OW Owner Owner Used the software for: 1-3 years ### "Perfect for our small business " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 21, 2021 Implementation, day to day use and support are excellent Pros We love automated invoicing and billing ease of use time saved with clients doing their own scheduling legitimacy we secure as a business having our own app Clients love the ability to schedule their own appointments checkin and checkout report cards Cons We’d like to see a customer chat feature We also feel it would be helpful for clients to add beginning, ending visit times, number of visits per day and it automatically schedule repeating visits for them. [View all Reviews](https://www.capterra.com/p/152018/Scout/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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