Who Uses This Software?

Scout is a flexible dog walking and pet sitting software for companies of any size. Both independent dog walkers and large companies can take advantage of Scout's advanced features.


Average Ratings

31 Reviews

  • 5 / 5
    Overall

  • 5 / 5
    Ease of Use

  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $25.00/month/user
  • Pricing Details
    $25 for your first user. $15 per additional active user.
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • PetMethod
  • www.scoutforpets.com/
  • Founded 2015
  • United States

About Scout

Mobile friendly dog walking solution designed to automate scheduling, staff management, billing, and more.


Scout Features

  • Billing & Invoicing
  • Client Management
  • Credit Card Processing
  • Customer Portal
  • GPS Check-in / Check-out
  • Key Management
  • Recurring Appointments
  • Scheduling
  • Staff Management

Scout Reviews Recently Reviewed!


I love this app, and so do my clients!

Mar 27, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This software is so easy to use - easy enough that all of my clients thus far have been able to use it with minimal troubleshooting from me, and they all LOVE it, even the ones who were initially sceptical or just not as excited about the benefits of the app. On my end, the simplicity of the app and desktop software made it easy to jump into using quickly - a very minor learning curve. I don't have any employees at this time but if that day ever comes I feel really confident that it will be easy for anyone I hire to pick up and use this software.

Cons: The one thing I have noted a couple of times is that the simplicity of the software does at times mean there are fewer options to for how you can use it. I checked into a couple of other similar platforms and was immediately overwhelmed by how many options were available to customize them to my own specific needs - so not having so many options was a selling point for me, but there have been times when I wished the app worked in ways that it simply does not yet. Having said that, the developers are awesome about requesting and listening to feedback from users, and they even have a system in place for users to publicly discuss and weigh in on potential changes - using the Trello website you can even see the updated progress that is being made towards implementing new options and changes. Also the developers are incredibly good about responding to any and all problems that might come up, no matter how small, in an almost shockingly short amount of time! So the customer service is another huge selling point.

Overall: Scout has solved all of my organizational/scheduling problems, and has also entirely managed my billing for me, and for these two reasons alone I'm really thrilled with the software and plan to continue using it indefinitely. The added benefit of being able to keep my clients updated about their services in real time is the icing on the cake! Being able to communicate with clients in this way has also really cut down on the amount of time I need to spend outside of service appointments in discussion with them - leaving more of my downtime for me. Love this app and despite a few issues around increased functionality and options, would strongly recommend it to anyone in the industry.

Super simple to use. Quick to setup. It just works, so we don't have to.

Jun 11, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: This software seems like it was built for us. We have been doing sitting/walking since 2001, so have learned some lesson along the way. Most experienced companies are learning the same lessons and then mitigating them in one of a few ways. Scout is great because it's clear they have learned these same lessons and take you right to the solutions that matter.

Here are the heavy hitters for us that Scout "just does".

Employee issues (scheduling/availability, payroll/commissions, accountability/quality assurance). Logistics (home access details, workflow, job assignment).

Customer (auto-invoicing, auto-billing, walk status, walker location, request appointments, electronic agreements, etc).

What this means is that we can reduce manual effort which both increases accuracy as well as free up time to focus ON the business instead of IN the business.

In addition to these awesome software features, it is dead simple to use and the support team is spectacular. New releases are happening constantly and they come directly from customer feedback.

Cons: Right now it requires two apps (one for customers and one for walkers) while only allowing administrative access via webpage. It would be nice to have a web interface for customers and administrative duties, and then consolidate to a single app (while also adding administrative functions).

From our communications with the dev team, this is going to be a part of one of their big releases, so I guess this "Con" will be short-lived anyway.

Vendor Response

by PetMethod on June 12, 2018

Matt, thank you for the amazing review! We really appreciate it!

An absolute necessity for pet sitters... and pet owners.

Mar 26, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: Aside from the ease-of-use, billing/payment features, and customization, the Scout app has kept us organized and efficient.

It maintains a level of accountability for the walkers that could not be achieved without it.

Cons: I struggle to find anything that I would like to see improved. If something comes up, they are quick with a solution.

Overall: I added "pet owners" to the title of this review because I believe it.... If you are in this business and not offering your customers the "peace-of-mind" that pet owners need, you are doing them a disservice.

The Scout app has become our No. 1 selling point to new customers. It is also the reason we retain business. A text and blurry photo just won't cut it anymore.

Every time we walk a dog for the first time, the client emails or calls to say, "This is amazing!" They love the notes, GPS and photos.... I exploit the Scout app on our website and in all of our materials... Aside from love and genuine care, Scout is the greatest benefit you can offer your clients and their pets.

From a customer service standpoint, executives are amazing. They care about their customers, always looking for input and respond to any issues in minutes -- and they truly care about the success of my business.... Honestly, bring the Scout platform to my business was the single best decision I have made to date.

Overall: great customer service and features that cover just about everything--give it a try.

Sep 28, 2018
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: On the client side, being able to provide my clients with peace of mind via the built-in accountability features: report card including pictures, notes from sitter/walker, and GPS location.

On the sitter/walker side, I like the simple interface where they can access notes directly from the client and the business, they can see the daily list of places to be, keys they need and alarm codes.

On the business side, I enjoy the new messages feature, no monthly charge (great for slower months--they happen!), and the fantastic customer service. Even though it is a start-up, they put every client first. They don't charge you more for better service, they just provide great service.

Cons: On the client side, they have some difficulty learning how to set up the app--which means I have to baby them for the first bit, until they understand. Also. the "repeat" feature is hard to know when the last day is--causes some scheduling confusion.

On the sitter/walker side, the calendar cannot integrate with any other calendar. Just means you have to stay checking the app daily. Also, the sitters only get notified when they are assigned a job within 24 hours or so, instead of for every appointment.

On the business side, I've heard they are creating an app for the business owners, which I think will be beneficial, since we are often on the go too.

I love using Scout

Apr 14, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Comments: My name is Corinne and I'm a manager at Walk it Like a Dog in Philly.

Before Scout, I used another pet-sitting website where I spent a lot time managing the schedule and trying to keep up communication with staff and customers. Since switching over to Scout, I save a lot of time, which means I get to do what I love: playing with dogs and cats! Here's a few ways Scout helps me do that:

Drag and drop in the scheduler makes it easier to change the time of an appointment and the walker assigned to it. I love being able to compare my staff's schedules side-by-side in a visually appealing, easy-to-understand interface. All the appointments are clearly color coded by the different filters you can choose from: scheduled, canceled, late, in progress, and completed.

Scout has a great check in process. First of all, there aren't any special magnets or things you have to search for to check in. Don't even get me started! When you press a button at the front door, the app uses GPS to make sure the walker is at the right location and alerts the walker if they are too far away.

At this point, if there is an alarm you're about to set off, it pops up on the screen so you can't miss it, and you don't have to dig around for it. This is a real lifesaver because there have been many times as a walker I wasn't aware of an alarm and set it off before being able to find the notes. This is about the time when the police show up! Kicking off the check in process is as simple as taking a picture of the pet! This picture is immediately emailed to the customer, letting them know you are with their pet.

We really want our walkers to take pictures, but putting this into practice has always been an issue. Walkers would be asked to take pictures of the pets, but it was no guarantee, and I had to remind them constantly. Scout incorporates taking a picture right into walk process, so clients get a picture every time, and they absolutely love it!

Vendor Response

by PetMethod on November 29, 2017

Thanks for the great feedback, Corinne! Appreciated!

A dog walkers best friend

Feb 19, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: The customer service is simply amazing they are fast to respond to any and all questions or concerns. This software helps keep my clients happy and informed on how their pups did on the services they requested. Easy to use for both clients and employees for booking and to run payroll

Cons: Not being able to use the app to approve requests and to make changes on services. even though I can use my mobile device browser to do all those things that's the one downfall so nothing major.

Overall: I was having a hard time collecting payments before using Scout, and the report clients get are clean and easy to fill out. Even my older clients that are not tech savvy know how to use the app easily.

Vendor Response

by PetMethod on March 29, 2019

Thank you, Shady! We really appreciate the kind words.

Game Changer

Mar 28, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The amount of time it saves me. Conservatively Scout software increases my capacity for pet care by 50%. Now when I finish pet care for the day I can make dinner and relax instead of catching up on paperwork and invoicing.

Cons: Some clients have a difficult time utilizing the scheduling component of the software. Little hiccups like this are to be expected and it's mostly user error.

Overall: My experience with Scout has been very positive. I don't think I could have made it through the previous holiday season without it. It's invaluable, in my opinion. I'm working hard to get to full capacity. Once I accomplish that, I'm looking forward to hiring help. Scout's staffing features help make business growth very achievable.

Scout is absolutely amazing for my business!

May 31, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love the simplicity of the layout, for both the website and the app for owners/pet sitters. Everything is so easy to figure out, but if you ever need help, their support is incredible! I've had a few issues (of my own doing!) so far, but every time I've reached out to support, they've responded very quickly and in a friendly manner, not like most companies these days! Their apps are very user-friendly, for pet owners and sitters, and they offer all of the features that you could want for your pet sitting business. I couldn't be happier that I found out about them, since I'm switching from a pet sitting website to my own business, and Scout has made it so simple and pain-free!!

Cons: I wish that the camera was a little quicker for capturing those fast puppies, but I was told that they'd look into improving it.

Overall: They make everything so easy, from scheduling to billing. I couldn't ask for anything better!

Vendor Response

by PetMethod on November 29, 2017

Thanks for the great review, Nicole. We really appreciate it!

Great product and friendly/responsive staff

Sep 29, 2018
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I love the simplicity of using it. The software seemed very familiar from the get-go and most of our customers have no questions at all on how to set up. This saves us a lot of Bach and forth emails.

Cons: It does lack some features such as iCal integration, and branding capabilities. They do seem open to suggestions but those are things that would make this product a 10/10 for me

Overall: Overall, very positive. We've had a few issues with customers phones not being updated or the app being a little wonky but the team at Scout is always right on it and happy to help. We never feel like we're left to fend for ourselves because they're just a simple chat away.

Overall, it is a fantastic program that is extremely inexpensive for what it provides

Apr 16, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: The cost is by far the top selling point for this software. I also really enjoy the features that are built in, mainly the photograph check in system. It makes our walker's job much easier.

Cons: When adding a customer, it doesn't immediately take you to the pet portion (which you need to schedule any appointments). The GPS tracking isn't the greatest or most accurate out there but it gets the job done.

Vendor Response

by PetMethod on April 17, 2018

Thanks for the feedback, Colton! Much appreciated!

We are working on a new mobile app with better GPS tracking. Also, I like the idea of offering to add pets right away after creating a customer. We'll add it to our list!

Scout Software

Sep 28, 2018
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: The pros associated with scout software begin with the customer service. Any time I have needed help or had a question, the scout team has always been quick to respond and helpful.

Cons: What I like least about Scout software is the ease of use. I have commonly had customers that are already familiar with the software run into issues with scheduling. Also, I am not fond of the credit card transaction fees associated with Braintree when I can use PAYPAL or venmo for free.

Overall: My overall experience with scout has been positive. I appreciate the ease of use and customer service.

Changed Our Business

Mar 31, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ever since we've adopted Scout into our business, it's been night and day. It makes our services more transparent and easier for the customer to book. Scout's customer service is also amazing. You never feel they're too busy to help and they always get back to you if they aren't able to help right away.

Cons: I don't think there are any cons. The team is very open to feedback and ideas from its users. I think it's going to continue to evolve into an even better product.

Essential Software for Pet Services

Mar 27, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This software is the best. It allows for easy interface with customers, management of a schedule and invoicing and billing to all be done seamlessly.

Cons: They actually just fixed the one thing that I thought was challenge- updates to the software are now automated which helps with the customer-side of updates.

Overall: Not only is their product amazing, their support is just as impressive. The (many) times I've had a question, they have gotten back to me literally within minutes. Their level of service is unparalleled.

The best management software for dog walking / sitting businesses.

Sep 01, 2018
5/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The best features are:

- Team schedules / client appointment management

- Client reporting

- Easy to use

Cons: There is no mobile admin app (only a web app).

Overall: Scout has enabled me to manage my business more efficiently, I've minimised time spent on scheduling & can manage my team more effectively. Scout has also has enabled plan my business growth knowing that I have a reliable tool to manage some key parts of the day to day functions within the business.

Capterra loader

Experience with SCOUT is amazing. Everything from email replies to their software is exceptional!

Apr 16, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Looks great, very modern, and easy to use. It keeps getting better and better with time. I tried many others and no one matched SCOUT.

Overall: Saves me a ton of time, I am able to compete with big businesses, and customers love it

Vendor Response

by PetMethod on April 17, 2018

Thanks for the sparkling review, Esteban!

I appreciate you recognizing our commitment to continually updating the software with new features. We hope you like our next release!

I love Scout!

Mar 26, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: I have been using the scout app for about 6 months now, and I love it! I never have issues with the app, and customer support is great. No complaints! Everything is very customizable to fit my needs.

Cons: I haven't run into any issues yet! The app always runs smoothly, I've never run into any problems with it not working correctly.

Scout for petsitters

Apr 12, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Customers like receiving the daily reports and being able to keep track of their pets while away

Cons: Takes awhile to book visits for a vacation where we are visiting a home 4x a day. Would be much easier if there were a screen where we could quickly check "breakfast, lunch, dinner, bed" visits and then select the dates. Done. Not individually adding a breakfast visit for x days and then individually adding a lunch visit for x days.....

Also, need an admin app where I can see when my staff is checking in and checking out etc. I know I can get on website and look at data but, I'm out in field as well.

Overall: Good. Good support. The support staff is always willing to help with a problem or walk you thru a tutorial

Scout software is exactly what I needed to better organize and manage my growing business.

Apr 16, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Simple, easy to learn, very affordable. Customer reps are amazingly responsive to questions and open to suggestions.

Cons: Would like option to customize billing cycle for each client. Wish there was ability to create a template for regular clients so don't need to enter visits each time.

Vendor Response

by PetMethod on October 03, 2018

Thanks for the feedback, Cheryl!

Great features and has made scheduling, billing and payroll much easier

Nov 28, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: Really smart, innovative and comprehensive features. The interface is intuitive and attractive. Scout makes scheduling easy and significantly cuts down the amount of time I need for billing, payroll, and texting/emailing with clients. Scout's customer service is very responsive and helpful. Best dog-walking business app I've seen out there.

Cons: Having a dynamic percentage-based payrate for staff, that adjusts based on special discounts and the like, would be great. Scrolling features within the app for staff can be wonky at times if you are prone to writing long notes, like myself.

Vendor Response

by PetMethod on November 29, 2017

Thanks for the feedback, Grant! Much appreciated!

Wonderful solution

Mar 26, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: It meets all your needs and more, and the team is always making upgrades which is really great.

Cons: It would be great if Scout could be mobile friendly for business owners. But this is the only con, and it isn't really a big deal.

Perfect for a growing business

Mar 27, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: Easy to use

Grows with you

Professional check in reports

Accurate GPS tracking

Great customization

Cons: Updates usually have a couple of days to work out the bugs

No text communication with the owners, just email

It's an overall AWESONE app; but the glitches get in the way of being able to use it often.

Nov 28, 2017
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The actual automation/customer portal for everything! I really love being able to have clients be involved in scheduling

Cons: I dislike that the business owner doesn't have too much control over invoicing (opening invoices for clients, no ability to prepay via app, maintain customer balances, etc). I feel like the app is running my company, not the other way around.

My staff dislikes the glitches, inability to log out, etc

Overall: It is great for the employee organization within the company!

Vendor Response

by PetMethod on November 29, 2017

Thanks for the feedback, Kara. We really appreciate it!

Excellent software to help your business!

Apr 16, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Very easy to understand and use both from an owner and client standpoint. Scout's customer service is top notch and they always reply quickly to my questions with solutions that work.

Cons: Currently, there is not admin functionality on the app and that is a huge downside. I know they're working on it but until that's available that's one of my biggest cons.

Vendor Response

by PetMethod on April 17, 2018

Thanks a million for the review, Elizabeth!

As you know, we're working on a all-new app with admin functionality. I promise it will be worth the wait!

Amazing!

Mar 26, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Smooth interface

Loads scheduling quickly for myself and for the clients

GPS map of our walks

Reminders to clock out (which I truly needed)

I absolutely love that the weather is right there in the corner as well!

Cons: Everything is pretty much straight forward, so honestly none!

Overall: Simply amazing, I have used other apps similar but non can compare. I had great customer support and positive feedback from my clients on how much they like this app!

Must Have for Start-Up Pet Care Business

Mar 26, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Very easy to use for both me and my clients.

Puts my business on a similar level to large companies such as Wag by having map and report card features

Cons: Some app glitches including not showing scheduled appointments.

I wish we could send videos to clients

Overall: I've had a wonderful experience with Scout. It' helped my business look and be professional right from the start. I recommend the software for any size pet care business.

Feels like Apple

Sep 29, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The UI is so impressive. Ease of Use, video tutorials. I really appreciate Rep reaching out to see how things are going with start up.

Cons: I wish there were more admin rights for staff members that can log into the online access vs only 1 admin account. I want someone to help run the business but not all the access.

Overall: Makes my life easier and gives such a good impression with our clients. Thanks

Scout

Mar 26, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This software is easy to use and always updating to include more functions. Feedback is taken to heart and customer service is phenomenal.

Cons: I'm excited for new updates that allow a little more flexibility on individualized invoices and report cards.

Overall: Excellent! Very easy to use and great customer support.

Took My Business Next Level

Sep 29, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: Ease of use through the app for both walker and pet parent.

Cons: I wish there was an app for the administrator to be able to book, cancel, & modify on the fly instead of having to use the web only version.

Overall: Very responsive to any questions I have had.

The best app for my small business!

Mar 25, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: So easy to use! Interface is not complex.

Cons: I wish there was an app for business owner (billing, scheduling, etc)

Overall: Scout is extremely easy to understand and use and offers many features that are helpful. Customer service is always so great as well.

Overall good product

Apr 03, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The interface is really nice. It looks good and I can customize it. Along with uploading all my paperwork to it, such as client contracts, etc

Cons: Can't figure out how to create "packages" of services within it

I don't know how I did it without Scout!

May 04, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: ease of use, simplicity, user-friendly, excellent customer service, no cost to the business owner, apps for customer and walkers

Vendor Response

by PetMethod on November 29, 2017

Thanks for the great review, Ronny! Appreciate it!