# Page 2 | Scout Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Scout the right Pet Sitting solution for you? Explore 88 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/152018/Scout/reviews --- Scout 4.8 (88) [View alternatives](https://www.capterra.com/p/152018/Scout/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of Scout ## Showing most helpful reviews Showing 26-50 of 88 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use MH Melissa H. Owner Consumer Services Used the software for: 6-12 months ### "I love this app, and so do my clients!" March 28, 2019 5.0 Scout has solved all of my organizational/scheduling problems, and has also entirely managed my billing for me, and for these two reasons alone I'm really thrilled with the software and plan to continue using it indefinitely. The added benefit of being able to keep my clients updated about their services in real time is the icing on the cake! Being able to communicate with clients in this way has also really cut down on the amount of time I need to spend outside of service appointments in discussion with them - leaving more of my downtime for me. Love this app and despite a few issues around increased functionality and options, would strongly recommend it to anyone in the industry. Pros This software is so easy to use - easy enough that all of my clients thus far have been able to use it with minimal troubleshooting from me, and they all LOVE it, even the ones who were initially sceptical or just not as excited about the benefits of the app. On my end, the simplicity of the app and desktop software made it easy to jump into using quickly - a very minor learning curve. I don't have any employees at this time but if that day ever comes I feel really confident that it will be easy for anyone I hire to pick up and use this software. Cons The one thing I have noted a couple of times is that the simplicity of the software does at times mean there are fewer options to for how you can use it. I checked into a couple of other similar platforms and was immediately overwhelmed by how many options were available to customize them to my own specific needs - so not having so many options was a selling point for me, but there have been times when I wished the app worked in ways that it simply does not yet. Having said that, the developers are awesome about requesting and listening to feedback from users, and they even have a system in place for users to publicly discuss and weigh in on potential changes - using the Trello website you can even see the updated progress that is being made towards implementing new options and changes. Also the developers are incredibly good about responding to any and all problems that might come up, no matter how small, in an almost shockingly short amount of time! So the customer service is another huge selling point. Review Source KH Kasey H. Pet Sitter / Dog Walker Consumer Services Used the software for: Less than 6 months ### "Review of Scout " June 23, 2020 4.0 Pros I really like the email feature of Scout. I like how I can send certain emails to all my clients at the same time, or to certain ones as needed. The emails sent from Scout to my clients look very professional with my company colors and logo. I also love how you upload your service agreement and Scout keeps track of who signed / agreed and when. Unlike other pet service apps Scout allows you to write notes for the owner throughout the service rather than only after the service has been completed, and we can upload multiple photos for the owner to view. I find the "file vault" feature of Scout to be extremely helpful by keeping important documents organized, and it is easy to upload documents into each client's profile. Customer service has always been quick to respond and eager to help or answer any questions. Cons There are a few features from Scout that I would like to see improve. It would be extremely helpful if there was a scout admin app so that we could approve / alter walks via an app rather than a link through safari. It would also be helpful to get push notifications on our phone for appointment requests in addition to receiving an email. I've also had trouble with the billing process. As the administrator I would like to see exactly what my client is going to be billed as soon as the service is scheduled. I would like to be able to bill them before the service is over because as a pet sitter I require 50% payment ahead of time for certain services. At a meet and greet a client also tried to input their payment information and kept getting an error message. I had to allow for an alternate payment method just so the client could sign into Scout and I could show them how to schedule an appointment, etc. One last suggestion would be to have a website that allows clients to make appoints because several older clients prefer to use a computer rather than a smart phone. As of right now those without smart phones have to contact the administrator via phone or email and the administrator has to go into Scout and create the appointment for the client. Review Source MB Matt B. Owner Used the software for: 6-12 months ### "Super simple to use. Quick to setup. It just works, so we don't have to." June 11, 2018 5.0 Pros This software seems like it was built for us. We have been doing sitting/walking since 2001, so have learned some lesson along the way. Most experienced companies are learning the same lessons and then mitigating them in one of a few ways. Scout is great because it's clear they have learned these same lessons and take you right to the solutions that matter. Here are the heavy hitters for us that Scout "just does". Employee issues (scheduling/availability, payroll/commissions, accountability/quality assurance). Logistics (home access details, workflow, job assignment). Customer (auto-invoicing, auto-billing, walk status, walker location, request appointments, electronic agreements, etc). What this means is that we can reduce manual effort which both increases accuracy as well as free up time to focus ON the business instead of IN the business. In addition to these awesome software features, it is dead simple to use and the support team is spectacular. New releases are happening constantly and they come directly from customer feedback. Cons Right now it requires two apps (one for customers and one for walkers) while only allowing administrative access via webpage. It would be nice to have a web interface for customers and administrative duties, and then consolidate to a single app (while also adding administrative functions). From our communications with the dev team, this is going to be a part of one of their big releases, so I guess this "Con" will be short-lived anyway. Review Source Response from Scout June 12, 2018 Matt, thank you for the amazing review! We really appreciate it! CN Camille N. Owner Hospitality Used the software for: Less than 6 months ### "Needs some tweaking..." May 27, 2019 5.0 Won't be renewing if the annual fee & Braintree fees remain as high as they are. Pros I appreciate the simplicity and clean interface. As well as the ease of billing and converting leads to clients. Cons Where to start... As a small business owner I feel the cost of the app combined with the Braintree fees is pushing me to not renew. I also am frustrated that I do not get direct alerts to my iPhone when new appointment requests come through. Instead it goes to email. As a busy dog walker I often don't check my email until the evening & early morning. This has lead to missing those last minute pet sitting requests. Lastly, I don't like how there are certain functions as a business owner I can't do. Instead I have to contact support. For example, deleting clients that have dropped off. Review Source Response from Scout June 6, 2019 Thank you for your feedback, Camille. I wanted to take a moment to address some of your concerns: Pricing Our pricing is very much in the middle of the pack. We aren't the cheapest, but we aren't the most expensive either and we believe for all of the tools that you get, it's a great value. With our annual fee, you're saving 17% over regular pricing which is cheaper than 90% of the competing softwares on the market. Credit Card Fees Credit card fees are currently not something we control. If you look at competing softwares, they generally all offer the same rates and that's because it's dictated by the payment processing companies. 2.9% + .30 is a standard across the industry. We are working with Braintree to negotiate lower rates in bulk, but it's not something that they budge on easily. Other Functions We can definitely always improve and will continue to do so. For alerts direct to your phone, the vast majority of customers take advantage of our email alerts. Thank you! MC Mike C. Owner Consumer Services Used the software for: 6-12 months ### "An absolute necessity for pet sitters... and pet owners." March 26, 2019 5.0 I added "pet owners" to the title of this review because I believe it.... If you are in this business and not offering your customers the "peace-of-mind" that pet owners need, you are doing them a disservice. The Scout app has become our No. 1 selling point to new customers. It is also the reason we retain business. A text and blurry photo just won't cut it anymore. Every time we walk a dog for the first time, the client emails or calls to say, "This is amazing!" They love the notes, GPS and photos.... I exploit the Scout app on our website and in all of our materials... Aside from love and genuine care, Scout is the greatest benefit you can offer your clients and their pets. From a customer service standpoint, executives are amazing. They care about their customers, always looking for input and respond to any issues in minutes -- and they truly care about the success of my business.... Honestly, bring the Scout platform to my business was the single best decision I have made to date. Pros Aside from the ease-of-use, billing/payment features, and customization, the Scout app has kept us organized and efficient. It maintains a level of accountability for the walkers that could not be achieved without it. Cons I struggle to find anything that I would like to see improved. If something comes up, they are quick with a solution. Review Source MM Myles M. Dog Walker Accounting Used the software for: 2+ years ### "Scout Review" March 17, 2021 5.0 I’m able to manage all my business reports. Everything I need for my small business is conveniently ready for me at scout. Weather it’s revenue, payroll reports, income, future income, etc, a nice spreadsheet is a click away. Pros I felt good about my purchase. Their was no form of suspicion or sketchiness about this software. I also did not feel intimidated by the user interface. And I knew if I ran into trouble or had a problem, the creators were a button away from helping me out. Absolutely amazing. Cons This is my first time using dog Walker software. So I cannot compare Scout to another software and judge it. So my only con I could possibly come up with is the price, it’s a little expensive per Employee, but it is definitely 100% worth it. Review Source Katie K. CEO Arts and Crafts Used the software for: 1-2 years ### "Best software and team" August 11, 2019 5.0 Pros Love the continuous improvement and features. Cons Very little bad to say, they always listen to input. Review Source AD Abby D. Dog Walker Veterinary Used the software for: 6-12 months ### "scout - for dog walkers" July 27, 2022 5.0 Amazing experience and always get great feedback from my customers too. Pros Scout is super easy to use and all of my customers love it too - it allows me to keep up to date with my appointments and allows me to give a great report card at the end and allows me to upload pictures of the dogs for their owners. It is super easy to set up too. It keeps all of your invoices and allows customers to pay through the app! Cons There is nothing i dislike about the software! Review Source WB Willie B. Owner Consumer Services Used the software for: Less than 6 months ### "Dependable, full-featured software backed by excellent customer service" April 26, 2019 5.0 I was already using software similar to Scout, but the customer service was so poor, I decided to shop around. I wish I'd done so earlier. I'm a one-person company, but I'm treated like I'm one of Scout's most lucrative clients. Whenever I have a question, I usually get a response within a minute or two. Seriously. The developers are constantly adding features while improving existing ones. They rely heavily on client feedback and suggestions, and even have a Trello page set up so I can see precisely what they're working on and which stage it's in. I've had no technical issues. I like the way it looks. I'm already pleased with it, and new features pop up every few weeks to make it even better. I think Scout is head and shoulders above its competition. Pros It has every feature I want from dog-walking software – scheduling, billing, credit-card processing, check-in/-out notifications, photos – and it does them all well. I love being able to add photos from my phone's roll, which lets me crop and add filters if I want. On top of all of that, the developers are amazingly communicative and transparent about the development process. Cons At present, adding photos from the gallery on iOS is a bit slow. But the software is updated frequently, so I assume this will be improved soon. Like others, I'm looking forward to the customer web portal (though I've only had one customer balk at having to download the app). Review Source CA Claire A. Small Business Owner Consumer Services Used the software for: Less than 6 months ### "Perfect App for Personalized Care!" June 9, 2020 5.0 Using scout has saved me so much time and money each week when scheduling, coordinating with owners, manually tracking walks and more. Scout has made it easy for me not only to work with the clients I have now to maintain transparent bookings, but also to help organize leads directly on my own website! Any time I've needed help or had a question, I've been responded to by the guys that actually helped build the software within MOMENTS. They're not only helpful, easy to answer questions and extremely motivating, but it's clear that they care about their customers (and mine too!) They even followed up after one owner was having trouble with billing - who does that?! I'm so excited to have found Scout (recommended to me by\[SENSITIVE CONTENT HIDDEN\] of City Dog Pack in NYC). They've helped my business grow and my stress levels decrease! Pros Saving time, money, energy! Helpful responses, quick response time. Genuine staff that care about their customers! Easy billing, easy navigation, and greater transparency for all dog owners! Cons There are a few kinks that can be worked out, but they're currently working on updates. I wish I could confirm bookings through the app on my phone, rather than logging onto my computer. Likewise, I wish owners were able to book the same service and click multiple days (for those that are booking the same service each week, but on varying days ie. changing schedules). Review Source CA Corinne A. Used the software for: ### "I love using Scout" April 14, 2017 5.0 My name is Corinne and I'm a manager at Walk it Like a Dog in Philly. Before Scout, I used another pet-sitting website where I spent a lot time managing the schedule and trying to keep up communication with staff and customers. Since switching over to Scout, I save a lot of time, which means I get to do what I love: playing with dogs and cats! Here's a few ways Scout helps me do that: Drag and drop in the scheduler makes it easier to change the time of an appointment and the walker assigned to it. I love being able to compare my staff's schedules side-by-side in a visually appealing, easy-to-understand interface. All the appointments are clearly color coded by the different filters you can choose from: scheduled, canceled, late, in progress, and completed. Scout has a great check in process. First of all, there aren't any special magnets or things you have to search for to check in. Don't even get me started! When you press a button at the front door, the app uses GPS to make sure the walker is at the right location and alerts the walker if they are too far away. At this point, if there is an alarm you're about to set off, it pops up on the screen so you can't miss it, and you don't have to dig around for it. This is a real lifesaver because there have been many times as a walker I wasn't aware of an alarm and set it off before being able to find the notes. This is about the time when the police show up! Kicking off the check in process is as simple as taking a picture of the pet! This picture is immediately emailed to the customer, letting them know you are with their pet. We really want our walkers to take pictures, but putting this into practice has always been an issue. Walkers would be asked to take pictures of the pets, but it was no guarantee, and I had to remind them constantly. Scout incorporates taking a picture right into walk process, so clients get a picture every time, and they absolutely love it! Review Source Response from Scout November 29, 2017 Thanks for the great feedback, Corinne! Appreciated! HC Hector C. Business Owner Consumer Services Used the software for: 1-2 years ### "Best pet sitting software" April 2, 2020 5.0 Overall this software helps pet businesses to keep track of their team and their calendars. Their timer on their app and push notifications are life savers for teams and communication. Pros The ability to schedule your team out for future visits and having an application where they can view their upcoming visits is extremely helpful. Cons The GPS tracking was off on some visits which would alarm clients. However that is something that is a variable that is beyond their scope. Alternatives considered [Time To Pet](https://www.capterra.com/p/144329/Time-To-Pet/) Review Source RH Robert H. Owner Individual & Family Services Used the software for: 6-12 months ### "Excellent Software for Dog Walking/Pet Sitting" September 11, 2021 5.0 Scout has been an invaluable tool for managing my pet sitting and dog walking business from day one. The interface was easy to use for me, my employees and my clients. Trying to replicate Scout’s functionality manually or through a less integrated system would have been much more cumbersome and time consuming. The personal customer service from \[SENSITIVE CONTENT\] and the Scout team is exceptionally good. Pros Intuitive, comprehensive software for managing contacts, employees, billing and invoicing. The scheduling and invoicing features are excellent, and the automated payment processing saved me a tremendous amount of time. Cons The occasional bug with scheduling, but rare and to be expected with any software. Reason for choosing Scout Price and personalized service. Review Source Esteban H. Co-Owner Used the software for: 6-12 months ### "Experience with SCOUT is amazing. Everything from email replies to their software is exceptional!" April 16, 2018 5.0 Saves me a ton of time, I am able to compete with big businesses, and customers love it Pros Looks great, very modern, and easy to use. It keeps getting better and better with time. I tried many others and no one matched SCOUT. Review Source Response from Scout April 17, 2018 Thanks for the sparkling review, Esteban! I appreciate you recognizing our commitment to continually updating the software with new features. We hope you like our next release! KG Kerri G. Business Owner Individual & Family Services Used the software for: Less than 6 months ### "Customer Support is above and beyone" November 21, 2019 4.0 The customer support is amazing and I am very happy overall. Any features that I'm looking for seem to be in the works. Pros The software is easy to use. I can easily add clients, create appointments and see everything that I have set up for the days in my app. The biggest pro is the customer service. I ask ALOT of questions and they always answer right away and are very pleasant. I do love that you can brand the app as your own as well. Cons There are some more features that I would like to see. I would love to have an app for the administration portion of the site as I'm not always near my computer and the website doesn't always work great on my phone. There are some other features that I have mentioned to them but it looks as though most of them are in the works. The cost of the app is a bit pricey as well. Alternatives considered [Handlr](https://www.capterra.com/p/149359/Handlr/) Reason for choosing Scout The customer support. Review Source AP Anne P. Owner Individual & Family Services Used the software for: 2+ years ### "Scout Software" November 9, 2021 5.0 Pros The best feature of this software is the ease of use - its very intuitive and there’s little to no learning curve to get the most out of it. Cons It would be helpful if the app or mobile version were a little more user friendly. Review Source KC Katie C. Pet Care Professional Veterinary Used the software for: 6-12 months ### "Game Changer" March 28, 2019 5.0 My experience with Scout has been very positive. I don't think I could have made it through the previous holiday season without it. It's invaluable, in my opinion. I'm working hard to get to full capacity. Once I accomplish that, I'm looking forward to hiring help. Scout's staffing features help make business growth very achievable. Pros The amount of time it saves me. Conservatively Scout software increases my capacity for pet care by 50%. Now when I finish pet care for the day I can make dinner and relax instead of catching up on paperwork and invoicing. Cons Some clients have a difficult time utilizing the scheduling component of the software. Little hiccups like this are to be expected and it's mostly user error. Review Source SA Shady A. Owner of Shady Waggers - Dog walker and Pet sitter Hospitality Used the software for: 1-2 years ### "A dog walkers best friend" February 19, 2019 5.0 I was having a hard time collecting payments before using Scout, and the report clients get are clean and easy to fill out. Even my older clients that are not tech savvy know how to use the app easily. Pros The customer service is simply amazing they are fast to respond to any and all questions or concerns. This software helps keep my clients happy and informed on how their pups did on the services they requested. Easy to use for both clients and employees for booking and to run payroll Cons Not being able to use the app to approve requests and to make changes on services. even though I can use my mobile device browser to do all those things that's the one downfall so nothing major. Review Source Response from Scout March 29, 2019 Thank you, Shady! We really appreciate the kind words. JG James G. Founder Consumer Services Used the software for: 6-12 months ### "Great product and friendly/responsive staff" September 29, 2018 4.0 Overall, very positive. We’ve had a few issues with customers phones not being updated or the app being a little wonky but the team at Scout is always right on it and happy to help. We never feel like we’re left to fend for ourselves because they’re just a simple chat away. Pros I love the simplicity of using it. The software seemed very familiar from the get-go and most of our customers have no questions at all on how to set up. This saves us a lot of Bach and forth emails. Cons It does lack some features such as iCal integration, and branding capabilities. They do seem open to suggestions but those are things that would make this product a 10/10 for me Review Source AS Angelic S. Owner Consumer Services Used the software for: Less than 6 months ### "Great Experience So Far!!" March 19, 2020 5.0 I’ve already emailed Scout about some improvements that clients requested and things I’ve suggested. I really wish I could add, edit and cancel appointments while mobile in the app and not just from my computer. And clients REALLY want to be able to login on their computers as an option as well. But overall I’m very happy with Scout and especially their CS. I have already recommended to others and will continue to do so! Pros Was pretty easy to transition all my clients over to it. Customer service is super fast to respond to questions or concerns. And very knowledgeable and helpful. Cons I had some bugs when trying to upload photos during appointments. I did the recommendations Scout suggested. They have greatly improved this issue. But it still happens during some appointments. 2nd issue that has been happening this last week is when you snap the photo to begin appointment, it would kick me out and close the app. Not good when you are on a schedule and can’t start the appointment because of this. Review Source rH raymond H. Owner Hospitality Used the software for: Less than 6 months ### "Great support" January 1, 2020 4.0 I can't complain so far. the things I like least aren't deal breakers...just things that I see could get better in the future as the folks there get more input from real people and experiences. Pros I love the Scout app for it's ease of use on the client end. My customers love it and I do as well when it comes to knowing my schedule and all that fun stuff. Also Scout is very quick at getting back to me with questions and concerns. Cons I have spoken to folks at Scout about making version of the app for the administrator. Being a one man operation at the moment doesn't have me with a lap top all the time to take care of things like approving schedules and what not. I'd love to be able to use the app for working on my billing summaries or changing schedules while I'm out and about. Reason for choosing Scout The price was definitely a good thing that kept me interested. Also lots of great reviews from my peers here in town and all over the country. Review Source jW jayme W. Owner Veterinary Used the software for: Less than 6 months ### "Scout is Amazing!" January 6, 2021 5.0 Pros I tried a couple other apps before this one and I can't believe the difference! Scout is so easy to use and is constantly adding more functions and updating to make things even better. The app interface is simple, clear and beautiful, so I feel great using it to represent my business with my clients. The schedule syncs right up to the invoicing and bills my clients automatically - I can't count how much time and energy this has saved me, it has completely transformed my business. Last and best, the customer service is out of this world good. They have a live chat option with REAL PEOPLE, not even a bot. 11/10. Cons I would like to be able to access more options as an administrator via the app as opposed to having to do this from the browser. Review Source AC Amghy C. Owner Consumer Services Used the software for: Less than 6 months ### "Excellent Customer Service" October 10, 2019 5.0 One of the things that really makes Scout superior from other Pet Care Software is their customer service. Rep is fast, and I mean, fast. He solves issues and responds to questions and concerns very quickly, and you can tell he is passionate about this company. I have immersed myself in competitive companies like PetCheck and TimeToPet, and Scout is so very different. Not only have they simplified their software-- it is also so very user friendly, admin wise, and field wise. I want to note a specific issue I had: For some reason my appointments were not logging in my route on the GPS map. Not only did rep take the time to troubleshoot this issue, he even offered to mail me a mobile device to test the app-- just in case it was my mobile acting bonkers. I have never experienced this level of care and dedication with other companies! Scout is fantastic. My clients love it, and our team loves it. Pros Easy check-in and check-out Easy invoicing User friendly Cons Nothing to report at this time. The software meets my expectations. Review Source JP Jen P. Owner Veterinary Used the software for: 6-12 months ### "Essential Software for Pet Services" March 27, 2019 5.0 Not only is their product amazing, their support is just as impressive. The (many) times I've had a question, they have gotten back to me literally within minutes. Their level of service is unparalleled. Pros This software is the best. It allows for easy interface with customers, management of a schedule and invoicing and billing to all be done seamlessly. Cons They actually just fixed the one thing that I thought was challenge- updates to the software are now automated which helps with the customer-side of updates. Review Source BM Brandy M. Primary Walker -Founder Veterinary Used the software for: Less than 6 months ### "Functional and User Friendly " April 24, 2020 5.0 Overall the experience has been good. Working with this company has made my small business run more smoothly and organized. I'm a le to keep track of on going appointments and what happens during the appointment and documentation of notes is a plus. The app is very user friendly. Pros Easy to use and set up. Has ways to customize and add business log. Makes invoices easily to send to customers and keeps track of revenue. Can modify and adjust appointments and send notifications to clients without hassle of going through multiple screens. Customer service feed back is great and they respond quickly to fix bugs or glitches. Cons Product is relatively new to me. It does have a few bugs that are fixable. Being able to add an appointment after the date has passed. Or being able to add a credit without the invoice closing out and sending g an automatic email to the customer. 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