# Page 3 | Scout Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is Scout the right Pet Sitting solution for you? Explore 88 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/152018/Scout/reviews --- Scout 4.8 (88) [View alternatives](https://www.capterra.com/p/152018/Scout/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 3 - Reviews of Scout ## Showing most helpful reviews Showing 51-75 of 88 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use DO Dorothy O. Dog handler Veterinary Used the software for: Less than 6 months ### "Great!" June 28, 2021 5.0 I have been having a really good experience so far. I haven’t been using it for that long, but it is serving my purposes well. Pros This is a great app for tracking my appointments and invoicing my clients. I am a member of both Wag and Rover, and each platform has advantages and disadvantages. I like Scout because it functions very well and I only pay a monthly subscription instead of the platform taking a percentage of each separate booking. It was designed primarily for walk services so there are a few odd things about overnight bookings, but it lets me manage my business at my own pace which is really awesome. Cons The start and stop times of individual bookings is weird, and there are things I would change about overnight stay bookings, but the app makes it clear it is a work in progress. Review Source HB Hunter B. Owner Consumer Services Used the software for: Less than 6 months ### "Best pet sitting software on the market" February 23, 2020 5.0 Pros Ease of usability was the most important factor for me when choosing a pet sitting software. I tried out many different platforms over the course of a year and Scout is simply the best. It's a very attractive platform and I hardly have clients asking me feature questions. It's designed with the user in mind. I found with other platforms that there were so many unnecessary functions offered that it made the process confusing and added a learning curve. Cons There are a few features that this software is lacking, HOWEVER, the awesome support staff is working on all of them. Scout is very receptive and responsive to feedback. Even though it is missing some minor features that I would use, I know they will take their time during development and do it the right way. Review Source KL Keeley L. Owner Consumer Services Used the software for: Less than 6 months ### "Efficient App!" September 21, 2021 5.0 I'm really happy with Scout so far! It's not perfect, but it's newer, and I'm sure any features they're lacking now will be updated in the future. Pros I tried out several popular software systems and apps before choosing Scout. This app was the most user friendly on the customer/client side. Cons I wish there was some sort of in app messaging system other than what is provided as well as staff being able to input their own availability. Alternatives considered [Precise Petcare](https://www.capterra.com/p/133783/Precise-Petcare/) Reason for choosing Scout Ease of use on the customer side. Review Source KT Karin T. Owner, dog walker Veterinary Used the software for: 1-2 years ### "Review " June 20, 2021 5.0 Overall was a great experience! \[SENSITIVE CONTENT\] was quick to respond and handle questions promptly. Pros I liked how easy it is to use and easy to navigate through the different tabs. Cons I wish there was a section clients could message through the app. Reason for choosing Scout Branded app. Review Source AB Abby B. Business owner Individual & Family Services Used the software for: 6-12 months ### "Scout Software " September 28, 2018 4.0 My overall experience with scout has been positive. I appreciate the ease of use and customer service. Pros The pros associated with scout software begin with the customer service. Any time I have needed help or had a question, the scout team has always been quick to respond and helpful. Cons What I like least about Scout software is the ease of use. I have commonly had customers that are already familiar with the software run into issues with scheduling. Also, I am not fond of the credit card transaction fees associated with Braintree when I can use PAYPAL or venmo for free. Review Source NP Nicole P. Owner Accounting Used the software for: Less than 6 months ### "Scout for petsitters" April 12, 2019 4.0 Good. Good support. The support staff is always willing to help with a problem or walk you thru a tutorial Pros Customers like receiving the daily reports and being able to keep track of their pets while away Cons Takes awhile to book visits for a vacation where we are visiting a home 4x a day. Would be much easier if there were a screen where we could quickly check "breakfast, lunch, dinner, bed" visits and then select the dates. Done. Not individually adding a breakfast visit for x days and then individually adding a lunch visit for x days..... Also, need an admin app where I can see when my staff is checking in and checking out etc. I know I can get on website and look at data but, I'm out in field as well. Review Source TL Travis L. Owner Consumer Services Used the software for: Less than 6 months ### "World-Class and Cost-Effective App!" September 19, 2019 5.0 This software is "Made by Dog Walkers for Dog Walkers" (they should be using that tag line somewhere!) , so they definitely get it. It's not just some tech folks building something because they think it's cool and can be useful. It's built becuase they know what needs to actually be in the app to create value for their user base. For me personally, the key value is the automation of many manual processes and providing mobile, real-time data. Pros User interface, functioanality, and performance. Cons Need to get full front-end functionality of the app on mobile. Most of it is there already, but they are working on it in the new version coming out so no worries on my end. Reason for choosing Scout User Interface and functionality. Support was a priority. Dog walking and pet sitting experience. Review Source GG Grant G. Founder/Walker Used the software for: Less than 6 months ### "Great features and has made scheduling, billing and payroll much easier" November 28, 2017 5.0 Pros Really smart, innovative and comprehensive features. The interface is intuitive and attractive. Scout makes scheduling easy and significantly cuts down the amount of time I need for billing, payroll, and texting/emailing with clients. Scout's customer service is very responsive and helpful. Best dog-walking business app I've seen out there. Cons Having a dynamic percentage-based payrate for staff, that adjusts based on special discounts and the like, would be great. Scrolling features within the app for staff can be wonky at times if you are prone to writing long notes, like myself. Review Source Response from Scout November 29, 2017 Thanks for the feedback, Grant! Much appreciated! Monica G. Dog Walker/Owner Consumer Services Used the software for: Less than 6 months ### "The best app for my small business!" March 25, 2019 5.0 Scout is extremely easy to understand and use and offers many features that are helpful. Customer service is always so great as well. Pros So easy to use! Interface is not complex. Cons I wish there was an app for business owner (billing, scheduling, etc) Review Source VR Verified Reviewer Owner Consumer Services Used the software for: Less than 6 months ### "Overall good product" April 4, 2019 5.0 Pros The interface is really nice. It looks good and I can customize it. Along with uploading all my paperwork to it, such as client contracts, etc Cons Can't figure out how to create "packages" of services within it Review Source Fuad H. Sales Manager Dairy Used the software for: Less than 6 months ### "Pet keeper app" October 14, 2019 4.0 generally good Pros The functionality and the quality of customer service are the amazing sides of it Cons the way I was trying to use was quite complex that is why I guess it has some problems in the ease of use Review Source DT Donald T. Co-Owner Consumer Services Used the software for: 6-12 months ### "Wonderful solution" March 26, 2019 5.0 Pros It meets all your needs and more, and the team is always making upgrades which is really great. Cons It would be great if Scout could be mobile friendly for business owners. But this is the only con, and it isn't really a big deal. Review Source WD Wes D. Owner Veterinary Used the software for: Less than 6 months ### "All in one simple app" June 23, 2020 5.0 Scout has made my life much easier. Instead of taking 1 day a week to invoice and bill clients it is all setup and done for me at the end of each billing cycle. Pros Ability to book clients as well as invoice, bill, and assign employees all relatively easily. Gps tracked walks and pet report cards is a great selling point for my business and it’s all included with scout Cons Wish there was an easier way to make changes as an admin from my phone. The app is for employees or pet parents admin must pull up web app and make changes. Works flawlessly with my laptop though. Reason for choosing Scout Customer support and Ease of use Review Source NM Natalie M. Busoness Owner/operator Events Services Used the software for: Less than 6 months ### "Detailed, intuitive, well thought out app. " January 29, 2021 5.0 Good.customer follow up with trouble shooting. App is very helpful in running my business. It has allowed me to take on more clients and more staff, to be more organized and present more professionally. Pros Invoicing, scheduling, GPS data, ease of use. Cons There are just a few little things that would be helpful such as a link to venmo and cashapp for payment collection, Alternatives considered [DoTimely](https://www.capterra.com/p/170194/DoTimely/) Reason for choosing Scout Scout is more complete and easier to use. Review Source SK Savannah K. Owner/ operator Consumer Services Used the software for: Less than 6 months ### "Perfect for our small business " October 7, 2019 5.0 Pros Ease of use! It was simple to set up (took less than an hour). Clients love the ability to track and book their appointments. Being able to use my existing invoicing software Cons Clients can’t download pictures from the app but can from their email. Can’t edit an appointment from the professional app Alternatives considered [Time To Pet](https://www.capterra.com/p/144329/Time-To-Pet/) Reason for choosing Scout Time to pet was too complicated for our small business Review Source NG Nyssa G. Owner Veterinary Used the software for: 6-12 months ### "Perfect for a growing business" March 27, 2019 5.0 Pros Easy to use Grows with you Professional check in reports Accurate GPS tracking Great customization Cons Updates usually have a couple of days to work out the bugs No text communication with the owners, just email Review Source AE Amanda E. Company Director / Senior Dog Handler Consumer Services Used the software for: 6-12 months ### "The best management software for dog walking / sitting businesses." September 1, 2018 5.0 Scout has enabled me to manage my business more efficiently, I've minimised time spent on scheduling & can manage my team more effectively. Scout has also has enabled plan my business growth knowing that I have a reliable tool to manage some key parts of the day to day functions within the business. Pros The best features are: - Team schedules / client appointment management - Client reporting - Easy to use Cons There is no mobile admin app (only a web app). Review Source AA Alana A. Founder Individual & Family Services Used the software for: Less than 6 months ### "Great for a start up " August 16, 2022 4.0 Pros Ease of use and set up, scheduling, billing and invoicing. Cons There isn't an app that administrators can use Review Source CM Cheryl M. Owner Used the software for: 6-12 months ### "Scout software is exactly what I needed to better organize and manage my growing business." April 17, 2018 5.0 Pros Simple, easy to learn, very affordable. Customer reps are amazingly responsive to questions and open to suggestions. Cons Would like option to customize billing cycle for each client. Wish there was ability to create a template for regular clients so don't need to enter visits each time. Review Source Response from Scout October 3, 2018 Thanks for the feedback, Cheryl! MK Michele K. Owner Consumer Services Used the software for: Less than 6 months ### "Professionals choose Scout" April 13, 2020 5.0 Scout has provided my business with the technology I needed to provide a professional and polished service to my clients. Pros There is the highest level of customer support that I have ever experienced in any company. Cons My particular business needs some specialized features. However, the support team has helped with some workarounds and has even added my suggestions onto their work list. Reason for choosing Scout The level of customer service provided by Scout. Review Source MM Mira M. Dog Walker Consumer Services Used the software for: Less than 6 months ### "Amazing!" March 26, 2019 5.0 Simply amazing, I have used other apps similar but non can compare. I had great customer support and positive feedback from my clients on how much they like this app! Pros Smooth interface Loads scheduling quickly for myself and for the clients GPS map of our walks Reminders to clock out (which I truly needed) I absolutely love that the weather is right there in the corner as well! Cons Everything is pretty much straight forward, so honestly none! Review Source SD Sara D. Owner Consumer Services Used the software for: Less than 6 months ### "Lifesaver " February 4, 2020 5.0 They offer unbelievable almost instantaneous customer support. Pros The absolute ease of use and maneuverability. Cons The GPS in the report is a little vague. Switched from [Pet Sitter Plus](https://www.capterra.com/p/132783/Pet-Sitter-Plus/) My customers and myself found it extremely hard to use. Review Source JS Johanna S. Business Owner Consumer Services Used the software for: Less than 6 months ### "Feels like Apple" September 29, 2018 5.0 Makes my life easier and gives such a good impression with our clients. Thanks Pros The UI is so impressive. Ease of Use, video tutorials. I really appreciate Rep reaching out to see how things are going with start up. Cons I wish there were more admin rights for staff members that can log into the online access vs only 1 admin account. I want someone to help run the business but not all the access. Review Source DR Diane R. Owner Consumer Services Used the software for: Less than 6 months ### "I'M HAPPY USING SCOUT" December 14, 2019 5.0 I'm fairly new in my business. As a single user, I find the Scout app to be very helpful to me. Their support is great. The price is excellent. Pros The ease of use, pricing, and, customer support. Cons Really no cons at this point. I haven't experienced any issues Reason for choosing Scout Time to Pet offered a few more features that I felt I didn't necessarily need, so it was an easy choice. Review Source KD Kara D. Owner/Operator Veterinary Used the software for: Less than 6 months ### "It's an overall AWESONE app; but the glitches get in the way of being able to use it often. " November 28, 2017 4.0 It is great for the employee organization within the company! Pros The actual automation/customer portal for everything! I really love being able to have clients be involved in scheduling Cons I dislike that the business owner doesn't have too much control over invoicing (opening invoices for clients, no ability to prepay via app, maintain customer balances, etc). I feel like the app is running my company, not the other way around. My staff dislikes the glitches, inability to log out, etc Review Source Response from Scout November 29, 2017 Thanks for the feedback, Kara. We really appreciate it! Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.