5 / 5 1 review

Who Uses This Software?

We serve the Contact Center industry across the Globe, focusing on agent engagement, performance management, and business process optimization

Average Ratings

1 Review
  • 5 / 5
  • 5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
  • Training
    Live Online
    In Person
  • Support
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • nGUVU
  • Founded 2015
  • Canada


Call center agents are at the center of the omnichannel customer journey and our gamification platform motivates them to achieve their objectives by using our immersive game-like environment. Track agents performance and gamify KPIs - Automate contests, challenges, and enable friendly competition - Activate peer recognition and intrinsic reward system - Automate quizzes and knowledge tests - Automate quality and NPS monitoring - Activate separate analytics UI for managers - and much more...

nGAGEMENT Features

  • Badge Management
  • Collaboration Tools
  • Contest Management
  • Feedback Management
  • For Call Centers
  • For Developers
  • For Education
  • For Onboarding
  • For Sales
  • Goal Setting / Tracking
  • Leaderboards / Activity Tracking
  • Performance Metrics
  • Rewards Management


nGAGEMENT helps us collaborate!

Aug 10, 2016
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not

Pros: easy to use, not a big time-sapping app, allows me to work on my stats before my performance review. Also, they just added integration with customer surveys, and I get to see the results at the same time as management

Cons: Not sure I like the quizzes my manager sends me. Is there a way to limit the frequency of the testing?

Overall: nGAGEMENT was deployed at IQWare 3 months ago, and since then, we have been using it to collaborate between teams and locations. I love that it reminds me of Facabook, and I can get my stats every day.
Finally, I don't have to wait for the boss to tell me how I'm doing LOL!