RANDEM

FieldForce

4.5 / 5 9 reviews

Who Uses This Software?

B2B Distribution Networks including Automotive & Commercial (Trucks/Agriculture) Wholesale/Trade Parts, Medical Distribution and general wholesale businesses.


Average Ratings

9 Reviews
  • 4.5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Deployment
    Cloud, SaaS, Web
    Mobile - iOS Native
  • Training
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • RANDEM
  • www.MyFieldForce.com.au
  • Founded 2012
  • Australia

About FieldForce

FieldForce helps wholesalers sell more by bringing everything they need into one holistic solution - customer data, sales intelligence, staff activity, journey planning, issue management, workflow optimisation, digital marketing and more. The solution links the entire sales channel, from OEM to Field Representatives - creating complete channel alignment and full channel transparency.


FieldForce Features

  • Call Logging
  • Contact Management
  • Customer Support
  • Lead Scoring
  • List Management
  • Marketing Automation
  • Product Catalog
  • Project Management
  • Quotes / Proposals
  • Referral Tracking
  • Sales Pipeline Management
  • Territory Management

FieldForce Reviews

Review from Suttons Parts

Jun 16, 2016
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Opening doors for those Reps which choose to utilise the program to its capacity and to give us the advantage over our competitors.

Overall: As a company we never used a CRM prior to Field Force. It has offered our Reps an easy way to access their customers and potential customers. Field Force has also enabled us to make informed decisions regarding our Reps territories and to focus on the most important customers in our business.

Recommendations to other buyers: Further updates required to suit all of our needs, we look forward to seeing our suggested updates implemented.

Vendor Response

by RANDEM on June 17, 2016

Thanks Kerri for the great feedback. Your recommendations are fantastic and have been scheduled in for deployment. We look forward to helping you even more over the long term.

Total game changer allowing you to be closer to the market

Jun 06, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: The Fieldforce platform is a total game changer for the management of field reps. It is simple to use providing a rep with all the information they need on their customer in their hand on the road along with immediate storing of visit notes. The additional marketing features also make it a selling tool professional in appearance and interactive. The immediate transparent feedback it provides to the Reps Manager and Head Office mean their is total visibility on market trends, customer feedback and success of offers. Fieldforce allows you to be closer to the market and drive business by understanding what is happening in the marketplace via reps. A must have for any business with reps that want too be effective.

Vendor Response

by RANDEM on June 06, 2016

Thank you Blair. We look forward to a long term partnership with EMD in the New Zealand market.

The most perfectly applicable and robust sales support product for the parts industry EVER!

Jun 06, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: This software enables proactive reps and managers to manage a customer contact system that is simple to use and constantly evolving.
It allows all customer contact staff and management to easily record and access all customer interactions as well as providing relevant information from the Dealer Management System to analyse customer purchases / credits and contribution to profitability.
The instant upload of specials, news and product information is simple and extremely effective.
It empowers sales staff by providing all the tools they require in a tablet.
The developers are keen to improve their product and react positively to suggested improvements or specific tailoring.

Vendor Response

by RANDEM on June 06, 2016

Thank you Mick. We are proud of our association with Bayford Group and look forward to partnering you in sales success.

Great product for customer retention, simple and efficient user interface.

Jun 03, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I've always been looking for a product to help my parts department stay connected with our trade customers. From the moment I saw this app, I could see how it would benefit my department. We are able to utilise the reports within the program to help improve customer retention and revenue in the long run. This product offers a great solution for sales reps as they are able to plan ahead with their daily activities. Reporting between management and sales rep has also become less time consuming and therefore less paperwork. Multiple tasks all handled within one simple to use interface makes this product a must have for all parts business.

Vendor Response

by RANDEM on June 06, 2016

Thank you Mahmut for your fantastic feedback. We look forward to partnering you for the ling term.

Transparency of information is the key.

Jun 03, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support

Comments: FieldForce makes our day easier from both a representative point of view and management tact by placing information at our fingertips. Though we are in our infancy with its usage and still learning the finer details of the system, so far, FieldForce has presented itself as a valuable ally in the domain of customer retention management. Uploading up to date sales figures for the reps along with special offers or information bulletins are amongst the simple tasks used day to day. The configuration of this info allows us to see where our opportunities or threats lay and visitation issues are handled at the source or recorded for immediate follow up. All in all a very good package. We are looking forward to the start-up of FTP (File Transfer Protocol) which will enable us to auto update our sales data via our DMS, once in place, this will make information sharing between management & representatives even easier.

Vendor Response

by RANDEM on June 06, 2016

Thank you for the warm and positive feedback Stuart, and rest assured the FTP connectivity is just around the corner.

A fantastic tool to collate client information and access it literally at your fingertips

Jun 03, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: I very much like the portable accessibility of essential client visit reports. It is fantastic for my Sales Representative to be able to note issues and record information and relevant pictures or documents for orders or issues.

As a manager the ability to download site visits onto Excel makes it much quicker to work with, see patterns and form decisions. This also makes it easy and quick for someone who has not been at a particular site to prepare for the visit.

Easier data uploading and synergy between Field Force and our DMS is something that I look forward to.

It would also be handy for the Admin Panel to be able to make visit notes on customer records for reps to be able to refer to.

Vendor Response

by RANDEM on June 06, 2016

Thanks so much Alan for the great feedback. FTP connectivity is well into production and it's release is around the corner.

This software is probably the easiest CRM on the market

Jun 02, 2016
4/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I have always found the support staff to be exceptional. Speed of reply and action is second to none.

Vendor Response

by RANDEM on June 03, 2016

Thank you Kevin and the Alto Parts team!

Finally a fantastic product that will assist your Reps in fulfilling their role.

Jun 02, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Before getting this product, my parts rep would spend a lot of down time trying to decide which customer/suburb to visit. Now with Field Force he can now easily plan his weekly, monthly or yearly schedule with the tap of the tablet. This has freed him up to concentrate on cold calling, building relationships and most of all selling parts. There really are too many fantastic features to mention with this product, but being able to track your customers sales and have a projection of where your sales will be by the end of the month is just one.
I have to also commend Andrew and his team for their on going support. Not only are they updating and working to enhance this product through feedback, but Andrew himself has an intimate understanding of the parts business.
If you do not implement this product into your parts department, your parts rep and your business will be missing out.

Vendor Response

by RANDEM on June 02, 2016

Thank you Paul and the Mercedes Benz family. We are proud to be associated with your brand and supporting your sales objectives.

Finally a simple but powerful CRM that does what you want it to do !

Jun 02, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: The software is a must for any dealership that has 'on road' representatives. Keeping accurate call cycles and customer notes is now an easy task. Great work to Andrew and his team.

Vendor Response

by RANDEM on June 02, 2016

Thank you very much David. We look forward to adding even more value to your operations.