NICE Systems

Interaction Analytics



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About Interaction Analytics

Interaction analytics system with hot topics, root cause, call part and sentiment analyses.


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Interaction Analytics Features

  • Boolean Queries
  • Document Filtering
  • Graphical Data Presentation
  • Language Detection
  • Predictive Modeling
  • Sentiment Analysis
  • Summarization
  • Tagging
  • Taxonomy Classification
  • Text Analysis
  • Topic Clustering

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