Medallia

Medallia Text Analytics

3 / 5 2 reviews


Average Ratings

2 Reviews
  • 3 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 3.5 / 5
    Customer Service

Product Details

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About Medallia Text Analytics

Web-based text analytics software that includes root cause analysis, comments analysis, and text analysis in social feedback.


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Medallia Text Analytics Features

  • Boolean Queries
  • Document Filtering
  • Graphical Data Presentation
  • Language Detection
  • Predictive Modeling
  • Sentiment Analysis
  • Summarization
  • Tagging
  • Taxonomy Classification
  • Text Analysis
  • Topic Clustering

Medallia Text Analytics Reviews Recently Reviewed!


Its a good software to have for educational purposes. However, I feel there need to be some updates.

Apr 10, 2018
2/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money

Pros: A few of the Pros Medallia has is that the system is easy to use and simple to navigate. Even for the newest users.

Cons: I am not a fan of the overall quality of this product. When it comes to the metrics system it seems to be inaccurate.

I used their website feedback analytic tool which was really good

Mar 13, 2018
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: Keeping track of all my feedback from the vistor just like an email function. The detailedand variety of reports were the best.

Cons: Certain conventions like the toggle for publishing forms were a little confusing and made me think as what should be done next. Aso the digital embed code seems to be hidden.