Web-based text analytics software that includes root cause analysis, comments analysis, and text analysis in social feedback.
Its a good software to have for educational purposes. However, I feel there need to be some updates.
Pros: A few of the Pros Medallia has is that the system is easy to use and simple to navigate. Even for the newest users.
Cons: I am not a fan of the overall quality of this product. When it comes to the metrics system it seems to be inaccurate.
I used their website feedback analytic tool which was really good
Pros: Keeping track of all my feedback from the vistor just like an email function. The detailedand variety of reports were the best.
Cons: Certain conventions like the toggle for publishing forms were a little confusing and made me think as what should be done next. Aso the digital embed code seems to be hidden.