Top Producer Systems

Top Producer CRM

3.5 / 5 18 reviews


Average Ratings

18 Reviews
  • 3.5 / 5
    Overall
  • 3 / 5
    Ease of Use
  • 3 / 5
    Customer Service

Product Details

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About Top Producer CRM

Clients management system, accessible from any device and containing leads management, follow-ups, compelling content, and listings.


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Top Producer CRM Features


Top Producer CRM Reviews Recently Reviewed!

D746d8eb77ad7faba30f6bcdccddc911

Top Producer's Market Snapshot seldom works and failed again this weekend. No support to resolve.

Dec 10, 2017
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: Nothing that is positive. Avoid Top Producer, Market Snapshot offering. I really cannot think about any Pros.

Cons: Market Snapshot offering breaks down almost every weekend and no support on weekend. Top Producer is very old and does not keep up with competition. Also expensive

Overall: No real benefit. Top Producer is old and clunky and expensive. Support is very poor.

F4c77a749664cb1c257a0f8e5472e854

Top Producer CRM is great for real estate teams

Nov 21, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Customer support at Top Producer is friendly, knowledgeable, and professional. The software is easy to use once it's set up. Tasks can be assigned to assistants or agents and easily changed when there's turnover on the team.

Cons: Scheduling by date can be complicated for long term action plans, like annual/holiday marketing plans. Set up can be a beast but this likely the case with any new CRM set up.

Overall: Team collaboration and task management. Listing management.

Excellent for task management, but stick with an outside email client

Nov 09, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Keeping contacts organized is easy
Assigning contacts to groups simplifies tracking where each client is at in the sales funnel
Calls, tasks, and action plans keep every day organized and help ensure every step is accounted for

Cons: Very poor email interface:
Unable to view full headers (VERY IMPORTANT when sussing out scams and phishing attempts)
Unable to group-email when using an email task and template, resulting in unnecessary copying and pasting
Unable to search emails (this feature has never worked)
Unable to Mark as Unread
Unable to nest threads and view as conversations

Top Producer user for 11+ Years - Great All Encompassing Real Estate Database Management Tool.

Nov 09, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The best part about Top Producer is the ability to customize the content that is within it. You are able to build your systems, action plans, listing plans, closing plans and follow up campaigns all in one spot. What I have found when working with a team of agents over the past 11 years is that when building systems, the best thing to do is to have them all in one place - Top Producer does that. You can grow your business and/or team as big as you want - Top Producer is scale-able by being able to add users (either admin or agents). Our team would be lost with out it.

Cons: Some of the content in Top Producer is a little dated or irrelevant. We use all custom content that we have built so it is really a non-issue for us.

Overall: Our whole database, follow up systems, listing systems, closing systems and business is in Top Producer. We use Top Producer to remind us to stay in front of our prospects and clients - and to ensure we do not drop the ball with anything. Great software at an affordable price!

All in One Tracking

Nov 07, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I can group my clients, track my correspondance, automatically keep them informed on the market, and set up listing and closing checklists. No more lost contacts. Now I can be the realtor that I truly strive to be for all my clients.

Cons: There is always a learning curve. I do wish I could make that shorter, but the customer support has been great.

DO NOT USE THIS CRM PERIOD!!!!

Oct 26, 2017
2/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
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Comments: As an instructor for trying to find leads and keeping track of them I do not recommend this product

Pros: When you decide on a cream you need great customer support they do not have customer support at all once you sign the contract

Cons: They're very nice and presentable during the signing of the contract but after they got you in the sale there's no customer service to speak of whatsoever I would recommend trying to find a different CRM to use

Stay away from Top Producer and their products

Oct 17, 2017
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Comments: The sales department are crooked, they have been charging me for something I cancelled months ago and they won't stop. I had to physically threaten to file suit and had my attorney get after them. What a bunch of losers. They really need a better system for handling complaints too. Avoid Top Producer at all costs.

Cons: The worst thing about them is their customer service, they are useless. I tried to cancel snap shot after their "free trial" but they still charged me and these people kept billing me for months. Then they claimed that I was under an implied contract, which I did not agree to. I did not a sign a contract or agree to anything in writing online. Their business practices are shoddy and crooked and I wouldn't recommend them to anyone. Do not contact their service go to the corporate headquarters of Move. That is not good business practice. Don't say "free trial" but then your customer cannot get out of being charged at the end of the period!

It was included for free with another product, but I can't imagine paying for it.

Oct 12, 2017
2/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
2 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
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Pros: In theory, this program would provide helpful organizational features to help agents keep track of deadlines and other tasks.

Cons: It seems glitchy and difficult to use on a mobile platform. Most agents will need the full functionality on their phones, and have a low tolerance for program errors so I doubt this is something the agents in my office will utilize.

Top Producer is JUNK

Oct 09, 2017
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Comments: If you're a busy professional and need contact management software that actually works, run, don't walk, away from Top Producer. The most common use of contact management software is to be able to export contacts for use in mailing. The software has 2 different means of entering addresses, which are inconsistent. The first way, you just enter the address. The second option forces you to enter the address number, street, etc. into separate fields. The unsuspecting user can easily end up with an exported file in which sometimes the address is in one field and sometimes parsed out. Top Producer staff claim this is a known bug and that their developers are "working" on it. This problem has had to have existed for at least 10 years and yet they're "working" on it. The employee, with whom I spoke, said all software has bugs, but not all software has MAJOR BUGS that go unaddressed. If you're faced with this problem when exporting your contacts, YOU are forced to take the time to fix the resulting spreadsheet yourself. So then, why are you paying these idiots to store your contact management software?

Pros: There is very little to like about Top Producer. Their support is slow - you can sit on hold for 20 minutes while they "research" your problem.

Cons: Software does not function as-advertised. I wouldn't recommend it if it were free. It's going to cost me probably a dozen hours or so to manually fix the errors in their software.

Must have

Sep 14, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: If you have multiple deals going on, this is a must have to keep you organized! Love that it sends you reminders about dates, and when stuff is due.

Cons: Haven't been using the program long enough to have any real complaints. The inputting of back data is taking a while

I have only started using this recently and I have been working on setting it up for a company.

Aug 08, 2017
1/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
2 / 5
Customer Support
1 / 5
Value for Money

Pros: It is great hat it does a lot go things automatically because real estate agents have a hard time keeping track of everything they have going on all the time.

Cons: It seems really outdated both visually and in its functionality too. The website looks like it is still in the 90's, so it could definitely use some updates.

Good leads!

Jul 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like the market snapshots that get sent out to the leads in the system. These snapshots help put the home with a great picture in the face of the leads. Being able to integrate with our main CRM is a big plus as well. The leads are valid and ready whenever we give them a call from here.

Great for closing coordination and follow ups with reminders via email. Not as many features & functions in the ways of mobile notifications and access compared to competitors.

Jun 07, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: The closing coordination plans and ability to customize them as well as the option to create all your own personalized follow up plans to meet the needs of your clients depending on your pipeline and where you are acquiring leads.

Cons: The lack of mobile friendly access & functions. It would be a game changer if top producer could have follow up activities sent as text reminders directly to your cell phone with the ability to open the action with the notes directly from your phone. Most agents are on the go all the time and this would be AWESOME.

This program was easy to navigate and keep track of new clients and transactions in progress.

May 11, 2017
5/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I like how easy this was to use, it was easy to import data I already had in use, and easy to update and add information

Cons: It was hard to access the template library to create custom postcards and flyers. The program kept telling me I had to download data that i had already downloaded

Cost Effective

Nov 20, 2016
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Comments: I have used Top Producer for at least 10 years and have used several of their by products. I find them to be very effective for what I need. In ten years I only have had one incident that was not favorable and that was because of a customer service representative. Recently I was tempted to go with another CRM because it was part of a training program that I was taking. However, I decided that I would stay with Top Producer because it was more cost effective and actually offered more for less money.

Automate for more profitability

Oct 03, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Comments: I love Top Producer CRM, the main reason being their drip system for contacting leads, clients and past clients. Pre-written emails, letters and prompts for when to perform the tasks is unbeatable. Don't miss a step closing clients.

Choice of Top Producers

Apr 25, 2016
5/5
Overall
3 / 5
Ease of Use
5 / 5
Customer Support

Comments: As a Real Estate Coach I have and use both Top Producer and Infusionsoft. Top Producers use the Top Producer CRM to run their entire business. It is a very powerful tool that you will need help setting up. Once it is set up there are many everyday tasks that can be automated to get you to the next level.

Top Producer Systems

Mar 15, 2016
1/5
Overall
1 / 5
Ease of Use
1 / 5
Customer Support

Comments: I am an Broker that had used TP many years ago when CRMs were first coming out. I recently went thru six months of CRM evaluations, including TP, looking for a quality system that was user friendly as well as productive. When I went online to check out other agents comments they were all over the map positive as well as very negative. First sign that I ignored! So, I gave them the benefit of the doubt and talked with their online sales person that was very friendly. He said that I could have a short term trial period. So, I signed up and started applying their product. Bottom line, the system is a cobbled together group of programs that were not developed internally together and do not function well together. When you see so many glowing testimonials on line, I have learned that means there is a large mess that they are trying to mask. Once they get your account number, they are not keepers of promises are not friendly whatsoever. Overall a very poor product, with poor customer service, feeding on unsuspecting and trusting agents. This is without a doubt the worst Real Estate related organization that I have ever dealt with in my 26 years of practice. There are many CRMs available that you can trust and provide much easier to "work with" product.