# TOP PRODUCER Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is TOP PRODUCER the right Real Estate CRM solution for you? Explore 323 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/152143/Top-Producer-CRM/reviews --- TOP PRODUCER 4 (323) [View alternatives](https://www.capterra.com/p/152143/Top-Producer-CRM/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of TOP PRODUCER Ease of use 3.8 Customer Service 4.1 ## Pros and Cons in Reviews Samantha R RealtorReal Estate, Self-employedUsed the software for: 6-12 months. “What is great about Top Producer is that is allows you to tie your whole day together - schedule overview, to dos, client follow ups, conversation logs/client notes, and your CRM, plus your current listings and transactions.“ August 8, 2025 Melanie G OwnerReal Estate, 2 - 10 employeesUsed the software for: More than 2 years. “They have been over billing me and I had to call back to talk to a supervisor because supervisors don't call clients.“ July 22, 2025 TA Tracy A Transaction CoordinatorReal Estate, 2 - 10 employeesUsed the software for: More than 2 years. “All of our needs are met, from contact management, plan management, and Top Producer is a very user friendly program, and much more!“ May 23, 2024 Melanie G OwnerReal Estate, 2 - 10 employeesUsed the software for: More than 2 years. “I'm told I have to wait TWO business days to have someone else cancel my account. “ July 22, 2025 MK Mike K ownerReal Estate, 2 - 10 employeesUsed the software for: 1-2 years. “Coupled with outstanding customer support, Top Producer CRM stands out as a comprehensive, user-friendly solution that has transformed the way I manage my client relationships and business operations.“ November 16, 2023 PM Patricia M RealtorReal Estate, Self-employedUsed the software for: 6-12 months. “I even added other agents to help follow up on the many leads, none ever converted, it was a waste of time and money.“ July 18, 2024 BR Brittiany R Real Estate AgentReal Estate, 2 - 10 employeesUsed the software for: Less than 6 months. “A few things I like most about Top Producer thus far are the CRM management, contact touch-base tracking, and the MLS connectivity.“ February 28, 2024 HT Hector T Broker AssociateReal Estate, 501 - 1,000 employeesUsed the software for: 6-12 months. “Constant problems with my email integration validation; and, not accepting a secondary email address in conjuction with my primary email address.“ March 26, 2024 ## Showing most helpful reviews Showing 1-25 of 323 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Tamara D. REALTOR(R) Real Estate Used the software for: Less than 6 months ### "Real estate focused solution with easy-to-use web interface in Top Producer X version" October 10, 2020 4.0 The sales and support interactions were all excellent, at every step of the way, from initial sales contact to following up to make sure I continue to be successful. Their sales and support people know their product roadmap and have input to product developments. This shows their product management is on point. Good product management is the key to having a system which will support their users continued success. Pros The contacts are easy to import and easy to set up in the Top Producer X web version. I enjoy seeing my email conversations within the contacts. It is a good addition to my normal work environment, using Win10 touchscreen laptop. I keep Top Producer X as one tab open in a Chrome web browser alongside social media and property information throughout my working day. The layout makes it easy to update information and next steps for multiple clients and contacts. Cons The web version doesn't have all the features of their legacy 8i product. They have an active development team working on porting features from an older system (which is still functional) into the newer system I started on, Top Producer X. Mobile version still needs updates to newer interface. Text messages sent from the TPX CRM are hard to view and act on responses on my mobile device. It's not perfect, but I have trust that they will incrementally provide updates that solve these issues and more. Alternatives considered [Keap](https://www.capterra.com/p/76390/Infusionsoft/) Reason for choosing TOP PRODUCER MLS integration. Out of all the companies I talked to when I searched for a CRM, Top Producer has the most real estate focused solution. They appear to be invested in supporting real estate activity as their primary market. Switched from [Propertybase Salesforce Edition](https://www.capterra.com/p/122129/Propertybase/) Changed brokerages - PropertyBase was included with my desk fees at my previous brokerage. At my new brokerage I had to research, pay for and administer my own CRM. Review Source Response from Top Producer December 3, 2020 Thank you for your feedback Tamara! As a real estate CRM we value your feedback to and will continue to improve Benjamin K. Owner and Lead Realtor Real Estate Used the software for: 6-12 months ### "Great Product - Even Better Company" December 27, 2021 5.0 This helps me as the lead track what our future flow of business will look like and a benefit we are soon to realize - onboarding NEW agents is made possible through the transaction and communication management system. Pros This product is really incredible - we didn't have to be tech experts to set it up because the onboarding team at Top Producer was so amazing - they helped us every step of the way to make sure we were optimizing our use and continue to communicate with the team - answering questions and helping as needed. As for TPX itself - we love the interactivity level it gives us with our clients and our transactions - we've built our very robust transaction templates and WE DON'T MISS ANYTHING in the transaction processing - we also intentionally build relationships with the people who matter most. Cons We want to be able to manage conversation tracking and transaction updates on the go from a phone - the web app is not great for that. Each member of our team invested in a large tablet with Data so we could use the CRM from a car as easily as from a desk. Alternatives considered [BoomTown](https://www.capterra.com/p/151892/BoomTown/)[monday.com](https://www.capterra.com/p/147657/monday-com/)[Asana](https://www.capterra.com/p/184581/Asana-PM/) Reason for choosing TOP PRODUCER It was far more robust than the others and the transaction template set up was so much easier than any other CRM Switched from [Referral Maker CRM](https://www.capterra.com/p/161832/Referral-Maker-CRM/) The software was unpredictable in its "Automated" features and limited in it's communication management systems. It also cost more. Review Source Response from Top Producer February 18, 2022 Thanks Ben! Lets keep building relationships together! GR Greg R. Realtor Broker Real Estate Used the software for: 6-12 months ### "Do not Waste your Time and Money!" February 26, 2025 1.0 TERRIBLE giant waste of money. There is literally no one to EVER speak to on the phone for customer support....it's all Live chat. They lie and tell you you'll get a certain amount of leads a month to get you to sign up, then when you don't and ask why, they tell you it's over the duration of your contract. So, you're stuck paying for a service that's terrible to begin with and not even getting any of their crappy leads anyway. Pros They talk a good talk and sucker you into a terrible service Cons All the leads are worthless, come from Facebook, can never get in touch with any of them, fake numbers, bad email addresses Review Source TH Tom H. Realtor Real Estate Used the software for: 2+ years ### "Great CRM - Stands the Test of Time" December 5, 2024 5.0 My experience (of decades) with Top Producer was great. Very good customer service. Pros I like the ability to not only keep track of my contacts but also the functionality of to-do lists for listings or closings based around listing date, or around mutual agreement date. Cons Perhaps the cost. I only say that because my office now provides a very decent CRM which is $0 per month for agents. Hard to compete with that! Review Source MK Michael K. Associate Broker Real Estate Used the software for: 2+ years ### "Michael likes Top Produce" October 14, 2024 5.0 excellent no issues Pros easy to navigate, everything at your finger tips. any question would always be answered quickly. Cons no negative Review Source JG Joyce G. Realtor Real Estate Used the software for: 2+ years ### "Top Producer Review" November 5, 2024 4.0 The trainer was great as was the initial contact person Pros It's very organized and very automated which is nice Cons The quality of the leads is not good. More should be done to get better. Review Source LG Linda G. Realtor Real Estate Used the software for: 1-2 years ### "Excellent service" November 22, 2024 5.0 I have had it for many years and have been happy Pros The fact that I can get help anytime and the agent is really knowledgeable Cons It is only my inability to learn about all the extra features it offers Review Source MR Michele R. Agent Real Estate Used the software for: 2+ years ### "Michele Redlich review" September 24, 2024 5.0 Good experience, very useful system to save information. Pros Easy to save information, contacts, etc. Cons No cons I can think of, system works fine. Review Source TW Todd W. Associate Broker Real Estate Used the software for: 2+ years ### "The best platform ever!" September 10, 2024 5.0 It made my life and business so easy and reminded me of how much money I saved as this was my assistant. Pros How easy it is to use and all the options it gave you to support your business. Cons Nothing I liked it all. There was nothing I would change as it was perfect for what I needed. Review Source BS Brent S. Real Estate Broker Real Estate Used the software for: Less than 6 months ### "Great Support, Multi-faceted program " October 3, 2024 5.0 I really like it so far. The support team has been great and since i'm new to the program it has been very helpful Pros It has multiple different categories, calendar, task templates, contact mgmt and a lot of things i'm still learning Cons Any time there is a program with so many facets to it, learning it is a long process. The key is to learn first what you most need it for then keep learning other aspects Review Source NL Neomi L. Realtor Real Estate Used the software for: 2+ years ### "Keeps me organized!" March 26, 2020 5.0 Great. Pros I gave Top Producer 3 stars for ease of use because it does take some time to learn the platform and get everything in place and running. But once you do it's easy and customer support has been great and always walks me through whatever issue I'm having. I like all the features and reports and how it connects with my gmail account. Great way to track your pipeline and stay on top of your prospects and past clients. Cons Sometimes there are miscellaneous features I wish it had that come to mind when in the program, but can't think of any at this very moment. Nothing to the point of wanting to switch to another CRM. I do wish it was a little cheaper each month of course. : ) Alternatives considered [Contactually](https://www.capterra.com/p/158259/Contactually/) Reason for choosing TOP PRODUCER It's been a while since I made the choice, if I remember correctly I didn't care for the platform as much. It didn't have some features that Top Producer did. I felt it was more for just keeping track of prospecting and keeping in touch. Switched from [RealtyJuggler](https://www.capterra.com/p/152177/RealtyJuggler/) Top Producer had more options and features available. Realty Juggler is very easy to use and is great for a more simplified need of tracking at a great price. Review Source Response from Top Producer April 6, 2020 Thank you for your feedback Neomi! We appreciate being a part of your business! Our next generation CRM in beta offers streamlined workflows and a modern interface to help ease of use! You can check it out using your username and password here : https://CRM.topproducer.com. GS Gretta S. Real Estate Agent Real Estate Used the software for: 2+ years ### " Exceptional Customer Service Experience From Top Producer Online Chat Support" March 13, 2024 5.0 My recent encounter with Top Producer's online chat support was nothing short of exceptional. From the moment I initiated the chat, I was greeted promptly and assisted with a level of attentiveness and expertise that surpassed my expectations. The support agent's swift responses, coupled with their personalized approach tailored to my specific needs, made me feel valued as a customer. Not only did they resolve my query efficiently, but they also followed up to ensure my satisfaction, demonstrating a commitment to maintaining long-term relationships with their clientele. Overall, Top Producer's online chat support exemplifies excellence in customer service, and I wholeheartedly recommend their services to anyone in need of top-notch support for their CRM. Pros It's easy to use, uncomplicated and keeps me on task. Cons The layout on the screen looks a little outdated but it still works for me. Alternatives considered [Follow Up Boss](https://www.capterra.com/p/130020/Follow-Up-Boss/) Reason for choosing TOP PRODUCER Better pricing and more user friendly for my needs. Review Source PM Patricia M. Realtor Real Estate Used the software for: 6-12 months ### "My review of my experience" July 18, 2024 4.0 It was Ok. Customer service was always helpful. I found social connect to be a good idea, in theory, but really wasn't productive. I even added other agents to help follow up on the many leads, none ever converted, it was a waste of time and money. Pros The Customer relations management feature Cons It was confusing. Social Connect was not productive. Got lot's of leads, but none of them converted, no one was actually interested in purchasing or selling properties, lots of wasted time following up on dead ends Review Source FL Fran L. Broker Associate Real Estate Used the software for: 2+ years ### "Top Producer is the ONLY CRM to consider" June 8, 2024 5.0 My overall experience has been excellent. I have been with Top Producer from when they first created the program some 20+ years ago and have transitioned to TPx. The personalized customer service is outstanding. Pros Using Top Producer is easy to use and help me to maintain contact and relationships with my existing clients and future customers. Cons The creation of Tasks, and follow up letters and emails was challenging. In addition, the timeline was cumbersome. I think that the materials should be pre-written for the agents with the ability to customize each piece. Review Source MM Mike M. Sales Associate Real Estate Used the software for: 2+ years ### "Top Producer " June 27, 2024 4.0 Good Product, Good Support when needed, I did not utilize all of the functions Pros Data Base Use was good when utilized properly Cons Could be complicated, tough to get administration to spend the time to learn Review Source Gina S. Transaction Manager Real Estate Used the software for: 2+ years ### "Top Producer keeps your leads and contracts in one spot " November 12, 2019 5.0 The company I work for uses Top Producer for the transaction side of the deal. We do actually use another program for the drip campaigns and most of the marketing side. I dont remember why we switched but there were some bells and whistles that the other software gave that Top Producer did not, however it does not have the transaction side and I like the way that Top Producer has the front page set so that all your listings and transactions are very visable with close dates and such. Pros I like exactly what the title says, it imports the leads from the our Zillow account without any extra work. The drip campaigns and nurturing is easy to set up and customize. Once a lead becomes a client and writes a contract they are all right there in the system. No extra typing or moving of items. Also listings are easy to convert to a sale upon a contract. I have a lot of realtors under me and and I hate redoing things like typing in data again and again. This keeps it all together. Cons The only thing I can think of that I dont particularly like is that it allows for duplicates in contacts. There is a solution to it but it requires doing a search and would be helpful if it didnt allow duplicates in either the contacts or the transactions which I have also accidently duplicated or at least give a warning. Okay maybe one more thing. The reports are difficulty. Because all of our transaction info is in Top Producer, sometimes I need to pull a report or a spreadsheet of say closed buyers names addresses and emails maybe for a customer party we are throwing, the reports are very limited and not even able to be customized to create a usable spreadsheet that I could take and upload to the invitation site, so it requires a great deal of time to pull the info I need out and it would be much more helpful if the reports were customizable or at least a usable spreadsheet format. Review Source Response from Top Producer January 23, 2020 Thank you Gina for your feedback! We're happy to be a part of your business! You can visit https://www.topproducer.com/campus/ to see dozens of videos, blogs and tips on every aspect of your CRM. You can also reach us for free live support at 1-800-830-8300. (M-F, 7:30 AM - 4:00 PM PST) SB Sarah B. Real Estate Agent Real Estate Used the software for: 1-2 years ### "Platform is NOT user friendly; Platform does not sync with other automations needed for lead trackin" January 13, 2023 1.0 Overall...Basics are there but you can find better more user friendly, more modern system. If you are looking for basic system it would be better to use other cost-effective products. Overall grade rating would be a NO PASS on this. Who wants to toggle between two of your website platforms just to use all the features just because the engineers couldn't integrate and charge premium pricing? I don't recommend. Pros It does the basics which is good. Price wise for the basics you really could find other platforms that can do the same at a better price than Top Producer. Cons They lack HUGE on syncing, automatic connection with lead generating websites. They toggle between two websites because they system is very circa 2000 look and feel so the scripting does match with other more current lead gen engines so unfortunately can grow with Top Producer. Good basic feature, too expensive for the basic features, and very old platform scripting which makes the user friendly SUPER old. Review Source Response from Top Producer April 4, 2023 Hi Sarah, sorry to hear you weren't satisfied with your experience with us. Our goal is to help real estate agents succeed. From automated marketing to transaction and contact management and much more, Top Producer is an all-in-one business platform that contains the tools real estate agents need to run their business. Regarding toggling between two systems, you're referring to our classic CRM, Top Producer 8i, and our next-gen CRM, Top Producer X. You don't have to switch between the two systems, but we do give customers this option if they'd like to use both. Lastly, regarding integrations, we integrate with over 100 lead providers, your MLS and popular third-party applications. We also provide two-way sync capabilities for the programs agents use every day, including Gmail, Microsoft and Apple's iCloud. If there's anything we can do to help further, please contact our team. We are here to help! JR JOSEPH R. Managing Broker Real Estate Used the software for: 2+ years ### "Long time Top Producer user " December 17, 2023 4.0 TP works ok in it's current form, but has a long way to go in order to be fully functional for REALTORS who actually use it for everything real estate. Pros I have been using Top Producer for over 30 years. What first attracted me was the fact this was one of the only products designed for real estate use. I have looked at other products that claim to be better but all have fallen short. Cons The newest version of Top Producer is missing so much functionality that it made me start looking at other alternatives. Please review older versions of TP and learn. Development team should really listen to us long time users more! Review Source SF Stacy F. Principal Broker Real Estate Used the software for: 2+ years ### "Stacy" September 21, 2022 4.0 Not great, no live body to talk to. Customer service is no longer the key component of this product. Pros I loved it when there was live customer service. Cons I've used Top Producer or had the product for over 25 years. The live customer service use to be the best in the business! It was the main reason I recommended the product. However, when discovering my website was not function correctly with the idx, come to find out it was no longer available and it took weeks to work out thru massive emails and chat boxes. The whole thing could have been resolved, much like most thing, very quickly if a live person answered the phone! Funny thing is, you can get a live body immediately in sales!! That was the only way I got anywhere with my major problem. I'm no going to be shutting down my website soon, once my new site is set up, due to the lack of live body customer service. Who wants to pay for a service and be told when you call in that it will take 2-3 days for a response. Or you other option is to spend an outrageous amount of time typing and waiting for responses in a small little box. Clearly Top Producer has changed and regrettably service has gone down. Reason for choosing TOP PRODUCER As previously stated, the customer service use to be top rated. Easy to call in and get a live body and resolve your issues, which were very rare, quickly. Now no live bodies. I think they have robots answering the chats boxes as well. Review Source SR Sheryl R. Broker Associate Real Estate Used the software for: 2+ years ### "Realtor, Broker Associate" March 9, 2022 1.0 I have not switched to another product, as I am waiting for them to get me back all of my client information & plans. Pros The product was fairly easy to use and was online, so you could access it from various different equipment. Cons The support, the crashes, they lost all of my email & letter plans that I had set up, they lost all of my contacts, they did not post that they had issues and you could not get a hold of anyone via chat, email, phone, etc. Totally a nightmare. They are trying to get back my letter & email plans, but have no idea of when that will happen, they said they would give me new ones, but have not and I would have to set them all up. All of my past clients that I had for 30 years, lost all of their plans. I could not do net sheets, once I had an offer accepted, buyers & sellers did not get their reminders. It has been over a month of hell and they compensated me 1 free month for my troubles. RUN AWAY! Review Source Response from Top Producer March 11, 2022 We're sorry for the recent troubles with Top Producer 8i CRM caused by the separation of Top Producer from our previous parent company. This was a one-time migration event and does not reflect our commitment to our customers. We'd like to assure you that no contacts, notes or transactions were corrupted or lost; they are stored in a separate secure database. And our team is always ready and willing to help in any way we can. The team is available via live chat Monday - Friday, 7:30am - 4pm Pacific. Please let us know how we can help. GS Gordon S. sales rep Real Estate Used the software for: 2+ years ### "If only you could give a ZERO rating" February 23, 2022 1.0 I will advise anyone to run away. If this can happen, it could happen to you. Pros See below. It had great features in years past but is very dated now. Cons I've spent hundreds of hours over the years building my system on TP 8i, all my automated activities and their associated templates. In the past 2 weeks, TP has lost ALL of their clients' Template Libraries. Unrecoverable. I'm horrified and deeply disappointed that this CRM that I've been using for 19 years and that I have built my business on and have referred many agents to could have failed me and thousands of others. Top Producer: "sorry for the inconvenience". Shameful and incredibly unprofessional. Reason for choosing TOP PRODUCER 19 years ago, it seemed like the best CRM Review Source Response from Top Producer March 3, 2022 We're sorry for the recent troubles with TP 8i CRM caused by the separation of Top Producer from our previous parent company. This was a one-time event and does not reflect our commitment to our customers. Our team is ready and willing to help you in any way we can. You mentioned you were working with Top Producer Classic (8i), which is a great product. However, as you mentioned, technology does get dated over time (8i is 12+ years old after all). Which is why we're developing our next-gen CRM, Top Producer X, to contain the tools agents need to be successful today. BK Bruce K. Realtor Real Estate Used the software for: 2+ years ### "Great overall product with lots of depth" November 2, 2023 4.0 Good X is way superior to 8i. Support is very good Pros Scope of the product, integration with outlook and Dropbox, social connect, market snapshot Cons Lack of high-quality postcard / mailers… perhaps I just haven’t found them yet Reason for choosing TOP PRODUCER We started using Top Producer over 20 years ago. At the time we selected it because of its ability to integrate email contacts with Outlook and to work for a team with four assistance and three agents and allow everybody to be connected. Review Source JL Julianne L. Team Leader for the Lesniak Group Real Estate Used the software for: 2+ years ### "BEST CRM for Real Estate E V E R!" December 5, 2019 5.0 My experiences with TopProducer have been nothing short of fabulous! The customer service is amazing and every person I have ever needed to speak with at TopProducer has been friendly and knowledgable. Pros TopProducer is a complete CRM with so many features that Realtors need! From contact management and lead conversion, to transaction management - this is the sole reason I have been successful as an individual agent for over 15 years and now my entire team of basically brand new agents are also incredibly successful as well! Cons To be perfectly honest - there isn't anything I don't like. It does everything I need to manage my business and my team! I'm excited about the new features coming out in 2020! This just keeps getting better and better! Reason for choosing TOP PRODUCER My team, which consists of mostly new to business agents, all love using TopProducer and are enjoying all the features that are available to them for their listing and sales and they are converting leads and following up with clients easily and efficiently! TopProducer is making my job as a Team Leader easy to check on team productivity and address any situation quickly and easily and gives my agents a lot of confidence to excel and still have a life outside of real estate! This was my goal: life and business in total balance and TopProducer provided this and more for me and my team! Thank you TopProducer for this awesome system!!! Review Source Response from Top Producer January 24, 2020 Thank you Julianne for your feedback! We appreciate being a part of your business! DR David R. business owner Real Estate Used the software for: 2+ years ### "Stay away" March 29, 2022 1.0 I have used top producer for almost 20 years and due to their new "upgraded" TPX which we are all forced to use, I am forced to leave. TPX is brutal. No support. Super buggy. Stay away! Pros TP 8i was good but not working anyway. We were forced to upgrade to TPX. Cons TPX is very buggy. During the switch over all templates were lost for me and all other customers. Review Source Response from Top Producer May 11, 2022 We're sorry for the recent troubles with Top Producer Classic (8i). And would like to assure you that these issues were not related to our next-gen CRM, Top Producer X, but rather a one-time migration event that was related to the separation of Top Producer from our previous parent company. Now that the migration is complete, we will continue to focus on Top Producer X and developing the tools agents need to be successful today. Top Producer X leverages modern technology and up-to-date features that will continue to evolve with user feedback. Lastly, we'd also like to assure you that our team is always ready and willing to help in any way we can. The team is available via live chat Monday - Friday, 7:30am - 4pm Pacific and continue to speak to customers over the phone and use screenshare or video conferencing when it makes sense. If there's anything we can do to help, please let us know. DT Dixie T. Sales Real Estate Used the software for: 2+ years ### "Top Producer" May 31, 2024 5.0 Good- if not retiring, would not have left. It has gotten expensive like everything else. Pros Contact database- critical to have one phone and see notes, etc.. Cons Never learned all the uses- my fault that his did not happen Review Source Similar Products Featured ## Related categories [Real Estate CRM](https://www.capterra.com/real-estate-crm-software/)[Real Estate Agency](https://www.capterra.com/real-estate-agency-software/)[CRM](https://www.capterra.com/customer-relationship-management-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.