# Page 2 | TOP PRODUCER Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is TOP PRODUCER the right Real Estate CRM solution for you? Explore 323 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/152143/Top-Producer-CRM/reviews --- TOP PRODUCER 4 (323) [View alternatives](https://www.capterra.com/p/152143/Top-Producer-CRM/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of TOP PRODUCER ## Showing most helpful reviews Showing 26-50 of 323 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Samantha R. Realtor Real Estate Used the software for: 6-12 months ### "Top Producer Lands on Top" August 8, 2025 5.0 Pros What is great about Top Producer is that is allows you to tie your whole day together - schedule overview, to dos, client follow ups, conversation logs/client notes, and your CRM, plus your current listings and transactions. Cons The least appealing part about Top Producer has nothing to do with its capabilities, but simply the lack of an app. The desktop site is fully functional on mobile, but having to navigate to the site, login and wade through the desktop site on a mobile device is nowhere near as efficient as an app would be. Switched from [Gmail](https://www.capterra.com/p/202338/Gmail/) I needed something that was more robust than just contact management and would track transactions, call logs, follow ups as well. Review Source Melanie G. Owner Real Estate Used the software for: 2+ years ### "DO NOT waste your money on this product or company. They have no idea about CX" July 22, 2025 1.0 When I first started in 2007, I loved this product and company. Essentially TP has become the Blackberry of techonology for real estate agents. It's not worth the money. The technology is dated, they are so far behind other companies. There is no such thing as client experience. To have to call back to talk to a supervisor. When cancelling my account. I'm told I have to wait TWO business days to have someone else cancel my account. That's after waiting 30 minutes on the phone. This used to be a good product until they were sold. Pros nothing anymore. This was a good product until technology started to change. They didn't keep up with the times. Cons there customer service is terrible. They have been over billing me and I had to call back to talk to a supervisor because supervisors don't call clients. back. Review Source sB sara B. Agent Real Estate Used the software for: Less than 6 months ### "Misleading, Unethical, and a Complete Waste of Money" July 17, 2025 1.0 Misleading, Unethical, and a Complete Waste of Money I signed up with Top Producer based on their promises of providing quality leads and real value. Unfortunately, my experience was the exact opposite. The leads I received were either completely unqualified or nonexistent. It felt like a bait-and-switch from day one. When I asked to cancel my contract due to the lack of performance, they refused—locking me into a service that did not deliver even the bare minimum. Their support team was unhelpful, dismissive, and clearly more focused on collecting payments than actually helping agents succeed. This is nothing more than a money grab. Save yourself the time, money, and frustration. There are better, more transparent services out there. Top Producer is a textbook example of how not to do business. Pros Honestly, not much. The platform looked promising at first glance, but unfortunately, the experience didn’t live up to the expectations. The leads were poor quality, support was unresponsive, and the refusal to cancel the contract was extremely frustrating. Cons The entire experience was unprofessional and frustrating. The leads were completely useless—either fake or totally unqualified. When I asked to cancel my contract, they literally hung up the phone on me. Their customer service is dismissive and disrespectful. It’s clear they’re more interested in locking you into payments than actually providing value. Total waste of time and money. Review Source KW KEITH W. sale representative Real Estate Used the software for: Less than 6 months ### "WASTE OF MONEY AND TIME" December 12, 2025 1.0 it was the worst lead gen company I ever used, horrible quality of leads with incomplete or inaccurate information and invalid phone numbers in many cases Pros THE CRM WAS DECENT overall very dissatisfied with quality of leads and customer service it took them Cons a large percent (over 60%)of the leads had invalid phone numbers an some had invalid emails. they charge and then give you very poor quality leads. Review Source Tom P. Broker Real Estate Used the software for: 2+ years ### "Love Top Producer" January 15, 2025 5.0 I have been a user for 23 years an it has always worked well for what I do and love it Cons Would like to learn more about new ways to use it to generate leads Review Source JV JOHN V. Partner Broker Real Estate Used the software for: 1-2 years ### "\[sensitive content hidden\] help" November 4, 2024 5.0 Always very through and never leaves me hanging Pros \[sensitive content hidden\] is quick to respond and very knowledgeable about TP’s product. Cons I cannot think of anything. I am very happy Review Source RE Robin E. President Commercial Real Estate Used the software for: 2+ years ### "Used this since 2005" August 6, 2024 5.0 Excellent. Used it since 2005. Customer service is good. Today Fajr answered my chat immediately and understood exactly what my question was. This is usually how it is, and they have even been through an ownership change. Pros Ability to send very targeted emails using the categories Cons I wish I didn't have to back and forth between 8 and X, but that's ok, I've learned them both and what X cannot do. Alternatives considered [Microsoft Excel](https://www.capterra.com/p/176574/Excel/) Reason for choosing TOP PRODUCER I think I used Goldmine or something like that which was discontinued. Probably price and simplicity mentioned in the reviews. Review Source HJ Heidi J. Associate Broker Real Estate Used the software for: I used a free trial ### "New to Top Producer" September 12, 2024 5.0 So far, it's been great. I'm just beginning the set up, but it has so far been smooth. Pros Pretty intuitive & helpful onboarding. Account exec was very helpful in answering questions before making my decision. Cons Nothing so far. I have just begun to get my account set up. Switched from [Realvolve](https://www.capterra.com/p/151889/Realvolve/) Poor customer service & functionality of the CRM Review Source NH Nanci H. Administor Real Estate Used the software for: 2+ years ### "Good Service" June 20, 2024 4.0 Use it every day. Very few issues but the service is great Pros Although there are a few issues with how we use it, it works well and serves it;s purpose. The customer service is top notch. Always get personalized help and issues solved speedingly Cons X won't let me do big enough mass mailer. Sometimes contact types go missing...client still there but contact types disappear. The main search only pulls up primary last name whereas advanced search will pull up secondary last anme. Minor issues we work around Review Source JB Jennifer B. Broker Associate Real Estate Used the software for: 2+ years ### "Great instruction from \[sensitive content hidden\]" August 23, 2024 5.0 It's been a pleasure learning from \[sensitive content hidden\]. He's been very helpful in explaining the product and offering advice on how to manage my contacts. Pros \[sensitive content hidden\] has been extremely helpful in walking me through several aspects of Top Producer. I am excited to start using the product again and get organized and have Top Producer work with me to help increase my productivity. Cons I've owned Top Producer for a few decades and stopped using it probably a decade ago due to constant errors, not being able to manipulate information to make it my own and constant email issues. Review Source MD Mark D. Realtor Real Estate Used the software for: Less than 6 months ### "TopProducer for Top Agents!" August 15, 2024 5.0 Great Training with Evan Ward! Good that the Live Chat are real people too! Pros Ease of Set up. Great Training with \[sensitive content hidden\]! Cons Website templates and "wow" factor isn't as high as some. Switched from [BoldTrail](https://www.capterra.com/p/176447/BoldTrail/) Ongoing Monthly Costs for a smaller Brokerage. Review Source WH Wendy H. associate broker Real Estate Used the software for: 2+ years ### "long time use" July 10, 2024 4.0 It has been great, I started with the desk top version. Pros The ease to find clients in my data base, update it, notes! Cons It is almost too much to utilize for my needs. Review Source FL Fran L. Broker Associate Real Estate Used the software for: 2+ years ### "Top Producer is the ONLY CRM to consider" June 8, 2024 5.0 My overall experience has been excellent. I have been with Top Producer from when they first created the program some 20+ years ago and have transitioned to TPx. The personalized customer service is outstanding. Pros Using Top Producer is easy to use and help me to maintain contact and relationships with my existing clients and future customers. Cons The creation of Tasks, and follow up letters and emails was challenging. In addition, the timeline was cumbersome. I think that the materials should be pre-written for the agents with the ability to customize each piece. Review Source NN Nicholas N. salesmen Real Estate Used the software for: 2+ years ### "my 20 +years with Topproduccer" July 1, 2024 5.0 Pros It kept me organized and updated for daily work Cons Never had any problems to speak of, if I did, support helped me out Review Source PM Patricia M. Realtor Real Estate Used the software for: 6-12 months ### "My review of my experience" July 18, 2024 4.0 It was Ok. Customer service was always helpful. I found social connect to be a good idea, in theory, but really wasn't productive. I even added other agents to help follow up on the many leads, none ever converted, it was a waste of time and money. Pros The Customer relations management feature Cons It was confusing. Social Connect was not productive. Got lot's of leads, but none of them converted, no one was actually interested in purchasing or selling properties, lots of wasted time following up on dead ends Review Source JR Judy R. Broker agent Real Estate Used the software for: 2+ years ### "Top Producer Review" July 1, 2024 5.0 I used Top Producer many years and if not retiring, would continue. Excellent! Pros I could access from any source. It was easy and convenient Cons My market area didn't support all available features Review Source AM Allison M. Agent Real Estate Used the software for: Less than 6 months ### "I love Top Producer" September 11, 2024 5.0 Pros Ease and user friendly. The staff is amazing Cons I don't have any complaints so far. I haven't used it too much yet. Review Source TA Tracy A. Transaction Coordinator Real Estate Used the software for: 2+ years ### "Chat Representative Assistance is Top Notch!" May 23, 2024 5.0 We have looked into other products and none of them compare to Top Producer. All of our needs are met, from contact management, plan management, and Top Producer is a very user friendly program, and much more! Pros We always receive top notch service from the representatives that have helped us over the years with technical and sales support. Cons There are a few functions over the years that I have inquired about that were not a capability of the program. Review Source DT Dixie T. Sales Real Estate Used the software for: 2+ years ### "Top Producer" May 31, 2024 5.0 Good- if not retiring, would not have left. It has gotten expensive like everything else. Pros Contact database- critical to have one phone and see notes, etc.. Cons Never learned all the uses- my fault that his did not happen Review Source MM Mike M. Sales Associate Real Estate Used the software for: 2+ years ### "Top Producer " June 27, 2024 4.0 Good Product, Good Support when needed, I did not utilize all of the functions Pros Data Base Use was good when utilized properly Cons Could be complicated, tough to get administration to spend the time to learn Review Source KP Karen P. Agent Real Estate Used the software for: 2+ years ### "Top Producer review" May 13, 2024 4.0 Overall, we are happy returning back to TP Pros Like the search capabilities in 8i and would hope they can provide the download to file option in X Cons Need a merge feature in TPX. Having reconnected with TP has created a huge duplication project. Would also like to be able to export selected contacts to a file from TPX vs having to switch between X and 8i Reason for choosing TOP PRODUCER Prefer the process of searching for contacts. Switched from [Realvolve](https://www.capterra.com/p/151889/Realvolve/) Were previously with TP 8i but moved to Realvolve when X came out. TP didn't function for our needs on the original release. Came back after a couple of years with Realvolve Review Source AD Amanda D. Consultant Real Estate Used the software for: 2+ years ### "First Rate Customer Support" May 31, 2024 5.0 Pros Novice and/or non-techie when it comes to building a website. No worries! If you can fill out a form online, you can create a beautiful, customized real estate website with Top Producer. Befuddled by the tech issues that can pop up, like getting a domain name or a SSL certificate? Luckily, the patient and skilled Top Producer support team has your back. Rapid response to chat questions and senior tech support will call you if need be when something is really vexingl Great experience overall! Cons Not really a con, but know that you still have to do your own copy writing, image selection/cropping/formatting, and SEO keyword strategy. Review Source KB Kristene B. Realtor Real Estate Used the software for: Less than 6 months ### "Good product for realtors" July 2, 2024 5.0 My coach through the process was very good. Pros I had special training to help me with this product. Cons I still need to set everything up, although it is a simple process. Review Source MF Mark F. President Real Estate Used the software for: Less than 6 months ### "Easy to manage contacts and leads" June 19, 2024 4.0 Pros Lead generation and CRM process. Support is key... Cons Email Integration was difficult and took awhile Review Source TS Tim S. Owner Real Estate Used the software for: 2+ years ### "Top Producer Experience for decades" May 24, 2024 5.0 Pros The complete package. The contact files were simple to set up and retrieve later. Cons A little expensive but ultimately worth the costs. Review Source Similar Products Featured