# Page 5 | TOP PRODUCER Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 5 - Is TOP PRODUCER the right Real Estate CRM solution for you? Explore 323 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/152143/Top-Producer-CRM/reviews --- TOP PRODUCER 4 (323) [View alternatives](https://www.capterra.com/p/152143/Top-Producer-CRM/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 5 - Reviews of TOP PRODUCER ## Showing most helpful reviews Showing 101-125 of 323 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use PM Phillip M. Realtor Real Estate Used the software for: 2+ years ### "Stay away from Top Producer" March 21, 2022 1.0 after 20 years of using and recommending this company, it has completely collapsed on itself. Nothing works, data loss and constant outages Pros I used to like it all before they were bought by the incompetent people that now run it Cons They have no idea what they are doing and ZERO customer support Review Source Response from Top Producer April 4, 2022 We're sorry for the recent troubles with Top Producer Classic (8i) caused by the separation of Top Producer from our previous parent company. This was a one-time migration event and does not reflect our commitment to our customers. Now that the migration is complete, we are able to focus on our next-gen CRM, Top Producer X, and developing the tools agents need to be successful today. We'd also like to assure you that our team is always ready and willing to help in any way we can. The team is available via live chat Monday - Friday, 7:30am - 4pm Pacific. Wait times to connect with a team member are < 1 minute on average. If there's anything we can do to help, please let us know. MC Melissa C. Associate Broker Real Estate Used the software for: 1-2 years ### "Top Producer/Smart Targeting" November 17, 2023 1.0 Terrible. I am trying to cancel, but they want me to pay additional money to do so. Pros Seemed like easy setup, but ended up being not so easy due to system changes that have glitches. Cons Customer service is poor. They promise fixes and updates, but fail to provide either. Yet, they still charge full price every month. Reason for choosing TOP PRODUCER I didn’t. I used multiple and found the others to have higher ROI. Review Source Response from Top Producer December 1, 2023 Hi Melissa, sorry to hear you weren't happy with your experience. Customer service and ongoing product development are top priorities and something we put a lot of effort and attention towards. We are sorry if your experience didn't reflect this. We are currently investigating your situation to see if there's anything we can to do improve. Please contact us to see how we can help further. BR Bruce R. President Real Estate Used the software for: 2+ years ### "Out of date program" September 27, 2022 3.0 Employees are responsive, but the program is lacking Pros Very little currently. The system is not meeting my current needs. Cons TPX does not work with my calander and does not sync with google Reason for choosing TOP PRODUCER It met my needs at the time, over 15 years ago, but today, not so much Review Source Response from Top Producer October 13, 2022 Sorry to hear about the recent issues, and thank you for taking the time to let us know. We are committed to bringing agents the tools they need to be successful today, which is why we continue to focus on our next-gen CRM, Top Producer X. As you mentioned, Top Producer Classic (8i) is based on 15+ year-old technology, while Top Producer X CRM leverages modern technology and up-to-date features that will continue to evolve with user feedback. We are very much building the product based on feedback we are getting from our users, so we would love to hear what you would like to see in the program! Lastly, there are no current issues with calendar sync and Google, so please reach out to our Customer Care team. Our team is always ready and willing to help in any way we can, and is available via live chat Monday - Friday, 7:30am - 4pm Pacific. CM Chris M. Real Estate Agent Real Estate Used the software for: 2+ years ### "Top Producer User for 30 years" September 26, 2022 4.0 I have lived by this program for 30+ years, I have enjoyed the ease of navigating the 8i system and it has been a life line to my business Pros listing and closing templates for reminders during the processes, ease of accessing different clients, vendors, etc saving past transactions for future , income and expense tracker Cons the fact that you can no longer speak with someone, you must use the chat and it takes much longer to solve a problem than when you could speak with someone with ease. Or a huge suggestion after chatting for over two hours and asking numerous times to please speak with someone, and it taking another hour of chat to put a call back in place was a huge waste of my time and a major frustration. when I did get to speak with a consultant, it took us over an hour to fix the issue, mainly caused by the upgrade to TP X, \[SENSITIVE CONTENT\] was amazing at helping me resolve my issue!!! Review Source VR Verified Reviewer Realtor Real Estate Used the software for: Less than 6 months ### "Lead management & CRM" January 17, 2024 5.0 It has only been a couple weeks, not as impressed as I had hoped to be, but I am still learning. Pros Very trusted name in real estate, lots of benefits, lead management, goal tracking & CRM. Cons The email/drip campaigns seem very generic & boring, was hoping for much better content from a company who has been in the real estate game for ever... Switched from [IXACT Contact](https://www.capterra.com/p/130605/IXACT-Contact/) Was looking for a better program for lead management & business tracking. Review Source WM Walter M. Realtor Real Estate Used the software for: 2+ years ### "TP- Has keep up with todays needs with agent ." September 26, 2022 5.0 I have been using TP for over 20 years from very first to now. The tools and use has keep me on tract with my clients . Pros Easy of use One you add a contact the easy of keeping in touch and what activity you have done. Cons New Tpx easy of use but not all the same features in 8i. ( TP is working on issue and moving forward with requests from users. Review Source Response from Top Producer January 9, 2023 Thank you for taking the time to tell us your thoughts, Walter! And thank you so much for your business all these years. We are happy to hear you are checking out our next-gen CRM, Top Producer X, and are correct that we will continue to evolve the product based on valuable feedback like yours! MR Matt R. Broker Real Estate Used the software for: 2+ years ### "Broker preforming selling. " April 4, 2024 5.0 Easy to use and very efficient for follow up with clients. Excellent product Pros Follow up with clients reminder and whole system features. Cons I do not see anything negative about product. Using it for 40 years now. Review Source LAG Lee Ann G. Realtor Real Estate Used the software for: 2+ years ### "Why I picked Top Producer. " September 27, 2023 4.0 Very good. Customer support is excellent. Pros The 8i version is very robust. While it visually may look “old school”, it is easy to read. Cons Inability to capture “move-in” date as a separate field. It can be done through the “Important Dates” field, however. Reason for choosing TOP PRODUCER Look and feel of the 8i version. Review Source CB Christopher B. Agent Real Estate Used the software for: 6-12 months ### "Bait & Switch Contracts....Do Not Reccomend" June 28, 2024 1.0 Very poor. Do not recommend. Hard to get a hold of people. Pros There was nothing useful for us. We tried to implement some of the features but it was very cumbersome Cons High cost and you can't really try the software until you have paid a lot of money and then you can't cancel Review Source NB Nikki B. Broker Real Estate Used the software for: 2+ years ### "Top Producer X - Review " January 9, 2024 5.0 My experience with Top Producer is excellent! I am pleased with TP X; the customer service is excellent and very responsive. I don't currently use all the tools offered but hope to expand my use of the tools TP has to offer in the future. Pros Top Producer is an excellent transaction management tool and a great way to keep all our contacts in one place. Cons The lead management tool seems complicated in TPX. Review Source WM William M. Realtor Real Estate Used the software for: 1-2 years ### "Great CRM for Real Estate" May 30, 2024 5.0 Great, it worked as advertised. Pros Easy to use CRM for Real Estate. Any agent needing a low Cost CRM should consider this product Cons UI a little dated compared to newer offerings. Review Source LS Lynn S. Agent Real Estate Used the software for: 1-2 years ### "Thanks to\[ sensitive content hidden\]" July 18, 2023 5.0 With \[sensitive content hidden\] it was great. The rest of the company not so good Pros Paying 150 to have 3 sessions with \[sensitive content hidden\] was worth it He helped organize my data base and teach me what I didn’t know Cons General support was awful. Couldn’t get help until \[sensitive content hidden\] Review Source Response from Top Producer July 20, 2023 Hi Lynn, I'm happy to hear you had a great experience with our new onboarding offering, but sorry your initial experience with our team didn't meet your expectations. We'll look into the details and see what we can do to improve. Thank you for your feedback - keep it coming! KM Keith M. Realtor Real Estate Used the software for: 2+ years ### "Hands on user of Top Producer" April 1, 2024 5.0 Pros Ease of use, accuracy of date and task management. Lead capture. Cons Happy, comparing to other products and cost, this wins hands down. Switched from [BoldTrail](https://www.capterra.com/p/176447/BoldTrail/) Quality and cost. other crm was missing lead parsing and sometimes not even starting campaigns automatically. Timing is everything. Review Source CR Christopher R. Owner Photography Used the software for: Less than 6 months ### "Top Producer X" April 5, 2024 5.0 I'm familiar with the CRM and Websites and think you guys do a great job. Pros Lead funnels and website connectivity along with the new AI service, Cons Websites still look antiquated, could use a GoDaddy type model in the webspace and It is a shame that your profiteering off of people's divorces, to find homes that will be listed using your predictive AI, I would ask that you take that out of your data set, unless you can forward that data and send them adds to help them get into Christian marriage counselling and allow me to handle the conversations as they come in and only seek their good in the process and not try to sell them any of my services. Alternatives considered [HubSpot Marketing Hub](https://www.capterra.com/p/171840/HubSpot-Marketing/)[monday.com](https://www.capterra.com/p/147657/monday-com/) Reason for choosing TOP PRODUCER Familiar with the features and pleasantly surprised with the new look and feel of it very comparable to Monday.com or Hubspot without the over complication and learning curve. Review Source CB Cathy B. Team Leader Real Estate Used the software for: 2+ years ### "30+years of Top Producer" February 22, 2024 5.0 Loved it or wouldn't have stayed with them for so long Pros Kept me and my team organized and on track. Ease of use. Cons not really anything. A few blips that were worked out. Review Source TH Tammy H. Realtor Real Estate Used the software for: 2+ years ### "Top Producer, just about everything I need, all in one place!" October 9, 2019 4.0 Inside this awesome program, Top Producer... I track my closings, I track my leads, I track my client's important dates, to include birthdays, I track all my closed transactions as well as stay in constant contact with my buyer & seller prospects. Everything I need is here in this CRM. The customer service is superb and they are very patient! If you are considering this software, look no further, totally worth your investment! Pros I love the follow-up coach as well as the activity calendar. I am an experienced user and would not know what to do without it, it tells me who to call on a specific day to remain in touch with my prospects and past clients. Cons I do not like that TP is not able to send voicemail drops and text messages. I am waiting for those features as this technology is very useful in my industry. I think the drip campaigns could be improved to make it a more usable feature, I had to create my own for specific types of follow up, but TP does allow you to do that, so I just use my own plans, designed by me. Review Source Response from Top Producer November 4, 2019 Thanks for your feedback! We're happy to be a part of your business. Our next generation CRM is currently in beta, and includes texting functionality! You can check it out using your username and password here : https://CRM.topproducer.com. LM Linda M. Realtor Real Estate Used the software for: 6-12 months ### "Awesome" August 23, 2023 5.0 Pros \[sensitive content hidden\], training me. She is a great help. Cons so much to learn a bit overwhelming at first, but then \[sensitive content hidden\] came along to help me Switched from [Pipedrive](https://www.capterra.com/p/132666/Pipedrive/) Didn't do much and I was only on a limited CRM. I couldn't integrate email. Review Source RD Regina D. Owner Real Estate Used the software for: 2+ years ### "Email system has been down for a week" October 11, 2021 1.0 Poor customer service. There are better options. Pros I have been using the contact database and email function for 13 years because it use to keep a copy of the email in the client folder. However the email function has been getting worse and worse. No we can't access any of our past email or current email. Customer service for a week has only been saying they are working on it. Cons Poor customer service. Email locks constantly and have to reboot. They have not updated the contact system or email system since my original purchase 13 years ago. I don't think their server can handle the volume of users. I recommend to everyone that you choose another companmy. Review Source KW Keith W. President Real Estate Used the software for: 2+ years ### "16 years with Top Producer" February 7, 2024 5.0 Pros Calls, appointment and todo reminders kept me ahead of the curve. Cons TP always seemed to keep on top of the latest tech, each upgrade was an improvement Review Source GA Glenda A. Broker Real Estate Used the software for: 2+ years ### "Top Producer" March 22, 2024 5.0 Very positive. Continue to use their services. Pros It is easy for the agents to use. The customer service is really good and easy to navigate. Cons The only problem that I have encountered is when I am adding an agent to the system. The customer support has been very helpful but it would be a more effective use of my time if I could get through the process through my account. Review Source GM Greg M. Realtor Real Estate Used the software for: 2+ years ### "My Review" September 14, 2023 5.0 My past experience has been great. Too early to tell Pros I am a previous user so I already like the product. the new look Cons Too early to tell however I will let you know. Alternatives considered [FollowUp CRM](https://www.capterra.com/p/137381/FollowUp-Power/) Review Source BR Bill R. Agent Real Estate Used the software for: 2+ years ### "Top Producer Follow-up" April 24, 2024 5.0 Long time user. Have closed many transactions! Pros Top Producer makes customer follow-up very easy!! Cons Don't have anything. Everything goes above and beyond. Review Source lF lynda F. team coordinator Real Estate Used the software for: 2+ years ### "Helpful chat support with Ameena" April 16, 2024 4.0 Pros Love the chat support, like the database Cons dont know how to use much of it's functions--doesnt seem too intuative Review Source KH Katrina H. Realtor® Real Estate Used the software for: 2+ years ### "SO much improvement in TPX" September 29, 2020 5.0 TPX plus Market Snapshot allows me to stay in front of potential clients effortlessly. I can go back and engage when I have a "computer day"! I anticipate that it will increase productivity. It has already made me aware of changes I need to make in my business. Pros All of the new features that Realtors will use are now easy to find and easy to navigate. To be honest, I would get lost before, but with TPX, I will take some time to get to know it and TPX will be the CRM that I use. I'm now a RAVING FAN!! This will show you the last time you reached out to a potential client as well as allow you to save properties to their profile! (Property Insights). Give it a try! Cons The previous version was very complex and difficult to navigate. So far, I haven't seen anything that I don't like! Review Source Response from Top Producer December 3, 2020 Thank your for the glowing review Katrina! We're glad to be a part of your business. PT Paula T. Real Estate Broker/Associate Real Estate Used the software for: 2+ years ### "Review for Top Producer" August 25, 2023 5.0 I've used it for about 18 years. Pros I use it for Mailouts and keeping up with all my contacts Cons I do not care for the automatic letters. I find them a little cheesy. Review Source Similar Products Featured ## Related categories [Real Estate CRM](https://www.capterra.com/real-estate-crm-software/)[Real Estate Agency](https://www.capterra.com/real-estate-agency-software/)[CRM](https://www.capterra.com/customer-relationship-management-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.