# Page 6 | TOP PRODUCER Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 6 - Is TOP PRODUCER the right Real Estate CRM solution for you? Explore 323 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/152143/Top-Producer-CRM/reviews --- TOP PRODUCER 4 (323) [View alternatives](https://www.capterra.com/p/152143/Top-Producer-CRM/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 6 - Reviews of TOP PRODUCER ## Showing most helpful reviews Showing 126-150 of 323 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use LAG Lee Ann G. Realtor Real Estate Used the software for: 2+ years ### "Why I picked Top Producer. " September 27, 2023 4.0 Very good. Customer support is excellent. Pros The 8i version is very robust. While it visually may look “old school”, it is easy to read. Cons Inability to capture “move-in” date as a separate field. It can be done through the “Important Dates” field, however. Reason for choosing TOP PRODUCER Look and feel of the 8i version. Review Source NB Nikki B. Broker Real Estate Used the software for: 2+ years ### "Top Producer X - Review " January 9, 2024 5.0 My experience with Top Producer is excellent! I am pleased with TP X; the customer service is excellent and very responsive. I don't currently use all the tools offered but hope to expand my use of the tools TP has to offer in the future. Pros Top Producer is an excellent transaction management tool and a great way to keep all our contacts in one place. Cons The lead management tool seems complicated in TPX. Review Source LS Lynn S. Agent Real Estate Used the software for: 1-2 years ### "Thanks to\[ sensitive content hidden\]" July 18, 2023 5.0 With \[sensitive content hidden\] it was great. The rest of the company not so good Pros Paying 150 to have 3 sessions with \[sensitive content hidden\] was worth it He helped organize my data base and teach me what I didn’t know Cons General support was awful. Couldn’t get help until \[sensitive content hidden\] Review Source Response from Top Producer July 20, 2023 Hi Lynn, I'm happy to hear you had a great experience with our new onboarding offering, but sorry your initial experience with our team didn't meet your expectations. We'll look into the details and see what we can do to improve. Thank you for your feedback - keep it coming! KM Keith M. Realtor Real Estate Used the software for: 2+ years ### "Hands on user of Top Producer" April 1, 2024 5.0 Pros Ease of use, accuracy of date and task management. Lead capture. Cons Happy, comparing to other products and cost, this wins hands down. Switched from [BoldTrail](https://www.capterra.com/p/176447/BoldTrail/) Quality and cost. other crm was missing lead parsing and sometimes not even starting campaigns automatically. Timing is everything. Review Source CR Christopher R. Owner Photography Used the software for: Less than 6 months ### "Top Producer X" April 5, 2024 5.0 I'm familiar with the CRM and Websites and think you guys do a great job. Pros Lead funnels and website connectivity along with the new AI service, Cons Websites still look antiquated, could use a GoDaddy type model in the webspace and It is a shame that your profiteering off of people's divorces, to find homes that will be listed using your predictive AI, I would ask that you take that out of your data set, unless you can forward that data and send them adds to help them get into Christian marriage counselling and allow me to handle the conversations as they come in and only seek their good in the process and not try to sell them any of my services. Alternatives considered [HubSpot Marketing Hub](https://www.capterra.com/p/171840/HubSpot-Marketing/)[monday.com](https://www.capterra.com/p/147657/monday-com/) Reason for choosing TOP PRODUCER Familiar with the features and pleasantly surprised with the new look and feel of it very comparable to Monday.com or Hubspot without the over complication and learning curve. Review Source CB Cathy B. Team Leader Real Estate Used the software for: 2+ years ### "30+years of Top Producer" February 22, 2024 5.0 Loved it or wouldn't have stayed with them for so long Pros Kept me and my team organized and on track. Ease of use. Cons not really anything. A few blips that were worked out. Review Source TH Tammy H. Realtor Real Estate Used the software for: 2+ years ### "Top Producer, just about everything I need, all in one place!" October 9, 2019 4.0 Inside this awesome program, Top Producer... I track my closings, I track my leads, I track my client's important dates, to include birthdays, I track all my closed transactions as well as stay in constant contact with my buyer & seller prospects. Everything I need is here in this CRM. The customer service is superb and they are very patient! If you are considering this software, look no further, totally worth your investment! Pros I love the follow-up coach as well as the activity calendar. I am an experienced user and would not know what to do without it, it tells me who to call on a specific day to remain in touch with my prospects and past clients. Cons I do not like that TP is not able to send voicemail drops and text messages. I am waiting for those features as this technology is very useful in my industry. I think the drip campaigns could be improved to make it a more usable feature, I had to create my own for specific types of follow up, but TP does allow you to do that, so I just use my own plans, designed by me. Review Source Response from Top Producer November 4, 2019 Thanks for your feedback! We're happy to be a part of your business. Our next generation CRM is currently in beta, and includes texting functionality! You can check it out using your username and password here : https://CRM.topproducer.com. LM Linda M. Realtor Real Estate Used the software for: 6-12 months ### "Awesome" August 23, 2023 5.0 Pros \[sensitive content hidden\], training me. She is a great help. Cons so much to learn a bit overwhelming at first, but then \[sensitive content hidden\] came along to help me Switched from [Pipedrive](https://www.capterra.com/p/132666/Pipedrive/) Didn't do much and I was only on a limited CRM. I couldn't integrate email. Review Source RD Regina D. Owner Real Estate Used the software for: 2+ years ### "Email system has been down for a week" October 11, 2021 1.0 Poor customer service. There are better options. Pros I have been using the contact database and email function for 13 years because it use to keep a copy of the email in the client folder. However the email function has been getting worse and worse. No we can't access any of our past email or current email. Customer service for a week has only been saying they are working on it. Cons Poor customer service. Email locks constantly and have to reboot. They have not updated the contact system or email system since my original purchase 13 years ago. I don't think their server can handle the volume of users. I recommend to everyone that you choose another companmy. Review Source KW Keith W. President Real Estate Used the software for: 2+ years ### "16 years with Top Producer" February 7, 2024 5.0 Pros Calls, appointment and todo reminders kept me ahead of the curve. Cons TP always seemed to keep on top of the latest tech, each upgrade was an improvement Review Source GA Glenda A. Broker Real Estate Used the software for: 2+ years ### "Top Producer" March 22, 2024 5.0 Very positive. Continue to use their services. Pros It is easy for the agents to use. The customer service is really good and easy to navigate. Cons The only problem that I have encountered is when I am adding an agent to the system. The customer support has been very helpful but it would be a more effective use of my time if I could get through the process through my account. Review Source GM Greg M. Realtor Real Estate Used the software for: 2+ years ### "My Review" September 14, 2023 5.0 My past experience has been great. Too early to tell Pros I am a previous user so I already like the product. the new look Cons Too early to tell however I will let you know. Alternatives considered [FollowUp CRM](https://www.capterra.com/p/137381/FollowUp-Power/) Review Source KH Katrina H. Realtor® Real Estate Used the software for: 2+ years ### "SO much improvement in TPX" September 29, 2020 5.0 TPX plus Market Snapshot allows me to stay in front of potential clients effortlessly. I can go back and engage when I have a "computer day"! I anticipate that it will increase productivity. It has already made me aware of changes I need to make in my business. Pros All of the new features that Realtors will use are now easy to find and easy to navigate. To be honest, I would get lost before, but with TPX, I will take some time to get to know it and TPX will be the CRM that I use. I'm now a RAVING FAN!! This will show you the last time you reached out to a potential client as well as allow you to save properties to their profile! (Property Insights). Give it a try! Cons The previous version was very complex and difficult to navigate. So far, I haven't seen anything that I don't like! Review Source Response from Top Producer December 3, 2020 Thank your for the glowing review Katrina! We're glad to be a part of your business. PT Paula T. Real Estate Broker/Associate Real Estate Used the software for: 2+ years ### "Review for Top Producer" August 25, 2023 5.0 I've used it for about 18 years. Pros I use it for Mailouts and keeping up with all my contacts Cons I do not care for the automatic letters. I find them a little cheesy. Review Source EG Eddie G. Team Leader Real Estate Used the software for: 2+ years ### "Professional service representation and tech support" September 26, 2023 5.0 Overall the system works well. I have been a TOP PRODUCER user since its inception. I appreciated working with \[sensitive content hidden\], she is patient and knows her job well. I also met with \[sensitive content hidden\] on the phone. This guy is a true pro when it comes to TOP PRODUCER. These people are TOP PRODUCERs!! Cheers, Eddie G Pros It may take time to master the system but once you play with for awhile it becomes second nature Cons There isnt much to dislike, I do not have any negative comments Review Source FS Frank S. Agent Real Estate Used the software for: 1-2 years ### "Excellent Customer Support and It is needed" February 26, 2020 1.0 Not good, when frustrated by the ongoing calls for help and it was time to cancel I was told that It was necessary to continuing to pay for this software. Which while it bills on a month to month basis is a trap for an inescapable contract. The antiquated billing approach matches the user interface. Most software these days allow you to pay for the value you receive and not try to hold you captive. Pros Provided some automation of some frequently performed functions but lacked a more modern user interface and required way too much individual tailoring by individual users. The Customer support team was great however for most problems. Cons The user interface, lack of integrated texting features, lack of support for Google Voice, the appearance of an email interface that was horrible and required rework external to the CRM in Google email. Strongly recommend trying another CRM and using this as a last resort Review Source Response from Top Producer March 12, 2020 Thank you Frank for your feedback! We're sorry to hear about your experience. We make every effort to disclose the 12 month terms and conditions with third party sites like Capterra, as well as visible on our website, purchase receipts, and live consultations. Have you checked out Top Producer X CRM in beta? It offers text, streamlined workflows and a modern interface to help ease of use! You can start using it with your username and password here : https://CRM.topproducer.com. FD Frank D. Broker-Owner Real Estate Used the software for: 2+ years ### "Excellent real estate tool" July 5, 2023 5.0 Excellent. Have provided it to my team Pros Ease of use, flexible options, good for internet activities Cons Sometimes difficult to group contacts for follow up Reason for choosing TOP PRODUCER tools, ease of use Review Source Response from Top Producer July 6, 2023 Thank you for the review, Frank! We are very happy to hear you're finding Top Producer is meeting your team's needs! Also glad you find it easy to use - this is a key focus for our team because we know how busy real estate agents are. Keep the feedback coming and if there's any way the team can help, just reach out. We're happy to help and thank you for your business. RA Roz A. Agent Real Estate Used the software for: 2+ years ### "Good Product for Transaction Mgt pay attention to the contract" April 6, 2020 5.0 The experience with Top Producer is good, the customer support is polite and helpful. Do pay attention to the contract when signing up. You can't get out of the agreement easily and if you sign up for a bundle you are in it for a 1 year contract. My recommendation would be to sign up for the basic plan see if it works for you then go on to a bundle plan. I did the reverse, and later switched companies where I didn't need the website or Market Snapshot etc and it I couldn't adjust easily I was stuck paying for it for 5 months at $114/ a month and not using it. Pros We had used Top Producer from 1999 to 2010 an decided to buy it again because of our past success with the transaction plans. I think Top Producer is a good suite of products for the right person. Activities management is probably the best feature. It's great to use when you have a transaction coordinator. Cons Learning this product is time consuming. Plan to spend the time to immerse yourself in this. I personally did not find it to be intuitive but I'm not the best at technology. I think if you are a single agent this may not be the easiest option. If you have a good administrative assistant that has the time to learn this and dig deep, I've found assistants really like the plans. Review Source Response from Top Producer April 29, 2020 Thank you for your feedback Roz! We appreciate being a part of your business! Ease of use is big focus for us in the new Top Producer? X! LT Lee T. Agent Real Estate Used the software for: 2+ years ### "RE Agent Lee T" March 4, 2024 5.0 1-10 give an 8 since tasks can be difficult. Pros The CRM database of clients was helpful. Cons Difficult to do tasks sometimes like labels. Review Source RS Renata S. Real Estate Agent Real Estate Used the software for: 6-12 months ### "TOP PRODUCER CRM IS THE BEST! " April 20, 2020 5.0 Amazing results. Fast, efficient and cost-effective. I truly appreciate having access to such a great system! Pros Top Producer is truly the best CRM program out there! I have been using it for about 8 years and find it super easy and quick to use. They offer great training courses and are always happy to help me with any questions I have. I used other CRM systems before and really appreciate the difference. I am able to efficiently community with my database, organize my appointments and send effective emails. They offer a great template library, a calendar, and a follow-up system. I wish that I had started using it at the beginning of my career. If you are a new or experienced agent this is the perfect system for you to use. I have invited many of my friends to use Top Producer and everyone is ecstatic with the results! Cons When I first started using Top Producer I had many questions and through the Top Producer University and their customer service department I had all of my questions answered quickly and efficiently. Review Source Response from Top Producer April 29, 2020 Thank you for your feedback Renata! We appreciate being a part of your business! Free support and coaching will continue to be a focus for us ! BS Brian S. Broker Real Estate Used the software for: 2+ years ### "My take on Top Producer" March 21, 2024 5.0 Overall, I enjoyed using Top Producer. The biggest hurdle is getting team members to use the software. Pros I enjoyed using Top Producer as a team leader. I was able to distribute leads to team members & could see their notes with the client. Cons It's not really a "con", but Top Producer has SO MUCH content (emails, drip campaigns, etc) baked in to the software, that it can seem overwhelming to an agent (especially a NEW agent). Reason for choosing TOP PRODUCER Team functions were a must for us when we purchased Top Producer. Review Source JC John C. Broker / Owner Real Estate Used the software for: 2+ years ### "Innovative product that uses feedback from users to improve " August 16, 2023 4.0 Pros Just as the title says Innovative product that uses feedback from users to improve which is very important to keep consumers happy. Cons Top producer sold me smartzip. Smartzip was ok in the past but currently it is a low quality lead generating tool despite how much we pay for it. Review Source VR Verified Reviewer Realtor Real Estate Used the software for: 1-2 years ### "Great way to keep track of activities" February 18, 2020 5.0 I wouldn't use every feature, but it's nice that they are there. Pros It is a GREAT alternative to a phone book. It stores all of the hundreds of contacts we have in the office and easily lets us import MLS info to addresses to keep track of listings. Whenever we advertise or show anything we go into the program and record it. Every month we create listing reports and share them with our owners to let them know what exposure their listing has gotten. Cons It can be awkward, and we used to use the flyer-maker feature but I found it to be a little slow and clunky. Review Source Response from Top Producer March 12, 2020 Thank you for your feedback! We appreciate being a part of your business! Our next generation CRM almost completed beta offers streamlined workflows and a modern interface to help ease of use! You can check it out using your username and password here : https://CRM.topproducer.com. Kristin G. Real Estate Agent Real Estate Used the software for: 6-12 months ### "Everything a CRM Should Be" May 11, 2020 4.0 Excellent. From purchasing the software to getting everything set up... I have had a great experience. Pros Functionality, tools available, interface, style and design of the software Cons When using 8i I need to use Internet Explorer. That's the biggest downfall. I use Chrome for everything so having to have another browser open is a little bit frustrating. Switched from [BoldTrail](https://www.capterra.com/p/176447/BoldTrail/) I didn't want to use the traditional CRM provided by my broker so they could have access to my database if I ever decided to switch brokerages. Otherwise, I most likely would not have even looked at using another CRM. But glad I did. I love Top Producer! Review Source Response from Top Producer May 29, 2020 Thank you for your feedback Kristin! We appreciate being a part of your business.Upgrades will continue to come! dD dennis D. Realtor Real Estate Used the software for: 2+ years ### "Great Real Estate CMR" August 10, 2023 5.0 I have been with Top Producer for more than 20 years Pros the assistance it gives me with my Real estate business Cons I like to see additional features that i have made in product suggestions Review Source Similar Products Featured