Intuit

QuickBooks POS

3.5 / 5 59 reviews


Average Ratings

59 Reviews
  • 3.5 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 3 / 5
    Customer Service

Product Details

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About QuickBooks POS

Online iPad POS that allows companies to ring sales with QuickBooks, add inventory items, and build customer relationships.


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QuickBooks POS Features

  • Bar POS
  • Barcode Scanning
  • Commission Management
  • Discount Management
  • eCommerce
  • Gift Card Management
  • Inventory Management
  • Loyalty Program Support
  • Pricing Management
  • Restaurant POS
  • Returns Tracking
  • Sales Tracking
  • User Access Permissions

QuickBooks POS Reviews Recently Reviewed!

Best in its league.

Nov 20, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: I have been able to overcome every possible problem, from the way I see it every problem about QuickBooks has a solution.

Pros: Well as a professional and software developer, I have experienced many POS applications in my career but Quickbooks seems to be the best and easiest solution for me. I have recommended to my clients, they use it and personally I support them in case of any issue what so ever. I can boldly say for the last 7 years, quickbooks still stands out.

I feel like less competent than a monkey in a space rocket with this tool - NEED TRAINING!!

Nov 10, 2017
5/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Pros: It seems that the ability to really do ANYthing with the software is there, yet without the proper time and training one can use it only to about 10% of its potential. That said, the 10% is better than the old cash register and this has been a very useful tool for getting our business's inventory managed and sales organized.

Cons: This is an incredibly complex system that ought to come along with intensive (and free of cost) training. This is not an intuitive software and there are just so many ins and outs and ups and downs that I learn something new everytime I poke around a bit and think: "shoot, I wish I would have known about that three years ago when I got this thing!!!"

Amazing software

Nov 09, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Very easy and understandable software that i would reccomend for any type of business . Very user friendly

Dated POS

Nov 09, 2017
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: Quickbooks generates their own SKU's, and holds alot of information. You are also able to do alot of customization.

Cons: Quickbooks doesn't integrate with Shopify, and it does a horrible job of keeping up with inventory. So many glitches! Have to restart the software daily..

Probably the worst POS system I've used

Oct 12, 2017
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: Invoicing and Inventory stocking is easy enough to find on the homepage. That's honestly about it though.

Cons: Literally everything about quickbooks. I can't use the credit card processor, the system crashes on me daily, invoices and inventory are randomly deleted by the software and the last quickbooks admin had such a hard time using the software that it has taken my new admin 18 months to figure it all out and even get remotely close to resolving the issue.

Not the best program I have used

Oct 11, 2017
2/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: What I like most about this app is the fact that I can access it from basically anywhere. I no longer have to be on my computer.

Cons: To be completely honest, the desktop version was much better. I encountered some confusion and when I called to get help, it was nearly impossible to talk to someone.

Efficient for a small business

Sep 14, 2017
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Has all the features needed for my business. It's easy to use. Excellent quality for its price point.

Cons: Need to be a faster way of looking up info. I have lots of products and we have to look thru the whole list even tho it is in order to find what we need. Can be very frustrating.

East breezy

Aug 29, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: Simple layout and practacal functionality , very simple to use for beginers but has everything an experienced user would want .

Cons: Only thing i would weant to change is to have more custom options , not to many things asaid from thaty i would change

Solid product for the small shop, don't expect it to grow with you.

Aug 16, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
1 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Comments: This is a great way to go from no point of sale to a solid tool that will serve the small shop. There is very little in the way of customization, or integration that can be done with this product, don't expect to use it with other software easily.

Pros: Reporting features are excellent At-register experience is good Integration with Quickbooks is seamless

Cons: Integration with outside software such as e-commerce is poor Gift card options are unnecessarily limited, frustrating, and expensive Customer support leaves a lot to be desired

Too many crashes

Aug 10, 2017
3/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: I liked the reports that were set up in the system. I was able to track my business easily with little effort. It was quite easy to learn to operate.

Cons: It got to the point that we couldn't trust the inventory numbers anymore. It was spitting out numbers that were questionable based on given facts. We changed to a web based program so we could access it from anywhere.

I am happy , i like it

Aug 10, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Very easy operations, daily reports and Inventory maintenance, very easy to operate Price look up and price change is easy.

Cons: This product is really good and affordable I already have 3 store, i am using same Product for My all business.

OK for the average store

Aug 10, 2017
3/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
Likelihood to Recommend: 5.0/10 Not
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Comments: Needs to have better CC processing rates and website shopping cart integration.

Pros: Easy to use, however it is not reliable. Easy to train employees how to use. automatically ties in to QB financial

Cons: Crashed often or locked up. Data went missing. Some reports were useless. No flag for items that are on sales orders when received. Could not combine multiple orders into one transaction.

Cheapest option not always the best option

Aug 10, 2017
2/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
1 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
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Comments: Looking to replace at year's end.

Pros: Low cost of entry is the only thing is has going for it. Also integrates easily with QB financial, if that matters to you.

Cons: No option to shop for credit card processing companies. Must use QB which is 3x as expensive. Customer service overall is unsatisfactory and expensive

Quickbooks POS

Jul 14, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Simple to use, self explanatory, Easy set up- easy to talk an employee through over the phone if they need to use a new part of the system

Cons: It would help if there was a report that showed busy times of day, how many invoices per hour, -is good for staffing purposes and when looking at hourly changes-my old system had this and we used it quite alot

Very good product with a variety of functions to fit your business needs.

Jul 14, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The software is easy to use and its easy to customize reports for different needs.

Cons: it crashes often and i have experience multiple issues with the sharing of information between the main computer and work stations

Quicbook pos is great for retail business and also for restuarant business.

Jul 12, 2017
3/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: It is very easy to use. Reporting is very strong It is robust in its functions. It is very helpful to ascertain the level of purchase from any vendor based on sales performance of the products.

Cons: In a network environment client get disconnected from server many times in a day. Troubleshooting is not very easy. In its GUI mode, there should be option to select discount in terms of percentage or in terms of dollor which is not like so in it at the moment. Printing of customer sale history or his ledger is not very professional in POS.

Life saver love it so very much!

Jun 27, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love the user friendly ease of it! It is quick and helpful to stay organized would totally recommend for anyone but especially business owners!

Cons: That you have to pay :) I hate paying for a software that once you have it you have to pay for on subscription.

Overall: Peace and ease of mind!

I don't use it as much as my accountant uses it.

May 16, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
Likelihood to Recommend: 7.0/10 Not
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Pros: It is somewhat easy to use. I don't use it enough to say that much about it. I just the Profit and Loss statement

Cons: What I like least is that you HAVE TOO update and purchase new software every few years or you will not be able to do any downloading. Plus you have to buy the whole thing again, but its just updated.

QB POS great pos, horrid support, pricing that keeps wanting more

Apr 20, 2017
3/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: many of the reports and report functions are great, easy to use, sensible setup. easy to use on the register as well as from the back end.

Cons: customer support is terrible if you finally get someone, many times they made changes that ended up affecting the operations in a negative way. When, support was elevated to a higher level, many times you would never hear back from anyone. You don't just buy your license and that's it, they come out with upgrades etc. and many require you buying the newer licenses to be able to continue to function. Price is prohibitive, having to buy new licenses every 14-18 months.

Once the only game in town

Apr 14, 2017
3/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
2 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Comments: Once, one of the only games in POS. town, Intuit now has robust competition. We are seriously looking into a cloud based alternative for our store. Having said that, I will say that my most recent call to customer service was one of the best I have ever had. Maybe they are feeling some heat from the competition.

Pros: Very versatile, perhaps to a fault at times. Quite easy to learn at least initially. Integration with QuickBooks.

Cons: UI needs a serious updating. Many fine features on the software are not immediately apparent or easily accessible. This is at least partly due to the somewhat outdated and clumsy interface. We have had the desktop based version of this POS since 2003 and have had a tenuous and oftentimes rocky relationship with customer service and support. Intuit is such an enormous company that one feels like an unimportant cog in the wheel when trying to fix a problem.

It's OK and can be worked

Apr 14, 2017
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
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Comments: We are currently running Quckbooks 2008 and I do not know if newer versions of Quickbooks have improved some of the current issues

Pros: Sort of intuitive to USE for the cashier. If set up correctly much can autofill at the time of sale.

Cons: Can be difficult to manage in regard to mapping for uploading of information to Quickbooks financial. Some reporting can be difficult and not customizable as much I would be beneficial. We tend to export and then manipulate the data in an office document.

Terrible support

Apr 05, 2017
1/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
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Comments: Don't purchase a POS solution where the administration for support takes hours before you can get a support person online. Also, because of turnover at our organization, we have been trying to change the contract person for more than a month. The requirements include a copy of drivers license, copy of bank account, and letter from President !! Really ?? Top that off with contact people who you have no idea where they are located. Administration that insists on calling back 'after hours' for our Eastern time zone and the support turns out to be useless at best. We cannot change the contact person and the actual tech support team members cannot help us out with intermittent issues with the POS freezing up. I would never recommend QB, Intuit, or the POS. AND I have to add that there is no escalation at Intuit, so no one actually cares that there are problems.

Pros: Inexpensive POS software, but the tech support and administration is nearly impossible to work with.

Cons: POS is general a mission critical function and the support from QB POS is the worst I have ever experienced

Just Ok¿Better Options Out There

Mar 01, 2017
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Comments: My company used QuickBooks POS for about a year before we decided to switch to another system. Simple functions that I thought would be available were not (maybe they have since updated?). At the time, I could not group cash and credit transactions separately to see the day's totals, nor could I view totals by item across a day, week, month, etc. There was also no chip card reader available. Needless to say, we made the switch to another platform that offered all of these features.

QuickBooks Pro Point of Sale Version 12

Feb 13, 2017
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Comments: I've used QuickBooks Pro in my retail liquor store for about fourteen months. I don't like it, for four main reasons: First, if I'm making a sale and I notice the price of the product or the on-hand quantity is wrong the software won't allow me to make corrections from the "Make a Sale" screen. It will allow me to change the price, but the change will show up on the receipt as a "discount," and the price will remain wrong in the database. To change the price or the on-hand quantity in the database requires exiting from the "Make a Sale" function and then entering the "Item List" function. This is impractical to do when a customer is waiting to pay and get on his way. It is also inconvenient and cumbersome to switch back and forth when we are checking in replacement inventory items during business hours and we have to get out of the ¿Item List¿ and go to the ¿Make a Sale¿ function. When we had Microsoft Point of Sale we could do both functions from the same screen. Second, QuickBooks Pro will not produce a simple report showing what products were sold and how many were sold during a previous period of time, plus how many remain in inventory. I need to know this information so I can decide what items to replace in inventory. QuickBooks Pro will report all the sales during any chosen period, but obviously the same products are often sold multiple times during a day, so when I'm ordering I have to look at every transaction and consider whether to re-buy the same items multiple times, and then look at another report showing how many were sold during the past months. If you were in a business like mine you¿d appreciate the difference between looking at several hundred individual transactions and looking at a single list that summarizes what was sold, how many remain in stock, and how many were sold in the past three months. I think a good POS system should be able to produce a list of what was sold in one column alongside another column showing how many remain in inventory, and a third column showing how many were sold during the previous three months or whatever time period the user would choose as a guide to decide how many of each to re-buy for stock. QuickBooks Pro will not do this. Also, QuickBooks will not let you copy the name of an item in a report, which would make reordering easier. Instead, I have to type the name of what I want when I go to the suppliers¿ ordering systems. Third, it won¿t handle some barcodes. There are some that¿ll work in the ¿Item List,¿ but not in the ¿Make a Sale¿ function and some vice versa. Some won¿t work in either function. We never had this problem with Microsoft Point of Sale. Fourth, and worst, QuickBooks drops transactions and changes the quantities of items in inventory. Every night when I do my tallies I have more money in the till than I should have for a number of sales that day as reported by QuickBooks. I¿ve seen no rhyme or reason for this happening¿the software just decides on its own to delete a transaction or two every day. It also decides on its own to make changes to the quantities of items in inventory, so I don¿t really know how many of an item we have in stock without walking to the shelf and counting them myself. I seldom have time to do this, so I frequently order things we already have plenty of, or we run out of things and don¿t notice it until a customer complains or we just see a hole in the shelf where something should go. I¿ve tried to imagine a business that would be satisfied with this software. Please don¿t recommend it to clients with high product turnover and many transactions to keep up with.

Pros: Poor as it is, it does keep working. It hasn't crashed yet.

Cons: See review

Recommendations to other buyers: See review

I love using Quickbooks

Feb 03, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I've been using Quickbooks for business sales and teaching senior volunteers how to use the product. It was very user-friendly that even old people can navigate through it in no time. The platform is very easy to understand, you can navigate on the software with ease. With regards to performance, Quickbooks is a trusted software. You can do a lot of things that would your business grow more. I've been using it for almost a year now with sales and it never ceases to amaze me how easy it was.

Prepare for lots of frustration, speaking to the continent of India and very little that makes sense

Feb 01, 2017
3/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
1 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Most small business accounts use QuickBooks

Cons: It's so badly prepared, the service is worthless, the documentation - both online and written, awful, and they make what should be easy, very difficult.

Overall: I'm a Proadvisor so I know a little. But nothing is helpful; create Custom Forms is a joke. Call India help desk, more time spent on nothing. It takes a lot of time, most spent on really bad documentation, but good once it's done.

Recommendations to other buyers: Make sure you have someone install it who really knows what they're doing....

An okay system for PC but no compatibility with mobile technology and prone to dumping data

Feb 01, 2017
2/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
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Pros: Very easy to use. It generates bar codes to corresponding with individual or grouped items and then displays the price, merchandiser, and all vital information in the same place for me to find. I liked to be able to track when, where, and by whom an item was brought in and then sold.

Cons: Quick-Books was prone to glitches and to dumping, data on inventory entered. I lost over 2,000 records on new merchandise brought in for our annual holiday sale. Overnight there was no record I had ever entered, sold, or updated anything over a two-week period, the most pivotal two-week period of our year. Luckily my accountant and I had already paid the artists for their sold works, but it took hours for me to put the inventory back in and update the records. My sales records for those two weeks were also unaccounted for, and suddenly my sales were down by thousands compared with the last year. I was purchasing running shoes from another local business down the street a few weeks later and the saleswoman was having a field day trying to sell anything as overnight, same as what happened to me, Quick-books had dumped all her inventory and it had to be entered in again.

Overall: I used Quick-books for about a year and while it was an easy system to use on the PC, I found my business needs were better met by moving to a POS system that was mobile friendly.
Quick-books has a very easy to use the system--items are tracked with a generated barcode and the system lists when the item was brought in when it was purchased last, and by whom it was purchased.
I appreciated the compatibility of the technology to be able to automatically print barcodes for our use as opposed to other Mac POS systems, and overall the system was just fine until one day, two days after the largest sale of the year for our company, I went to ring up an item and I found Quick-books had experienced a major glitch and had deleted all the inventory I had added, sold, or updated within the last two weeks. I was devastated. I had input over 2,000 new pieces (individual, one-of-a-kind pieces of art) into Quick-books for our annual holiday sale and then when I tried to secure records for the pieces sold, bought, or input, suddenly the barcodes did not work, there was no record of me having ever entered in all the new works, and I had no sales records for over 100 artists. Luckily my accountant and I, the Store Manager, had already paid out everything that was sold from the large event, but I spent hours inputting the data back in for the remaining pieces. I was confounded and furious and customer service had no answers as to why this had happened. I immediately began researching POS systems that were mobile friendly and that stored my data and records on the Cloud or other web means so that I would never again have to experience lost data. My decision to move from Quick-books was justified when, just a few weeks later, I went to another local business to buy running shoes and the saleswoman apologized for the slow checkout process, noting that overnight her entire inventory had been wiped clean from her POS. I asked what POS she used, and sure enough, Quick-books had done it to again, left someone in the lurch from unexplained dumped data.
For the price and poor customer service and unreliability, I never regretted moving from Quick-Books Point of Sale to another POS system. I now use Shopkeep and I am very happy with it.

Recommendations to other buyers: Quick-books is an okay system for the PC but in the shifting world and its technological advances, I would suggest to anyone that moving to a mobile-friendly POS is the way to go. I loved being able to make a sale from anywhere in the building with my mobile-friendly POS, and not to be chained to the desk with my PC to make sales.

Quick and easy Point of Sale program

Jan 05, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Easy to use
Quickly customize for your business
Easy to run reports and check your inventory

Overall: QuickBooks is very easy to set up and use with your business. It is great for keeping track of your sales and inventory. It also has a lot of customizable features.

We love Quickbooks POS

Dec 19, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: We have been using Quickbooks POS since 2012, and are very happy with the product.

Pros: Very user-friendly, straightforward. Syncs seamlessly with Quickbooks. Complete customization of receipts, item list, sales screens, etc. Allows for receipts to be held and notes to be stored along with the held receipt for instances when the internet is down.

Cons: Sales take a couple of steps if you do not have a touchscreen. Combined inventory across all stores as a whole is not an option, and if merchandise is moved between stores, a transfer slip must be created within the software (leaves room for human error).

Recommendations to other buyers: Find a local sales/customer service rep that can show you a demo and help you with training and support!

Quickbooks POS Mulitstore

Dec 19, 2016
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
1 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Comments: We have been using this product for a couple years now, its simple and pretty easy to use for new employees. Its has some great reporting functions, but there is some limitations that you wouldn't think would be there for a "multistore".

Pros: Reporting functions.

Cons: Having to do everything from the headquarters, and if one store types in a price wrong for an item it changes all the other stores "cost".

overall good product

Dec 13, 2016
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Comments: User-friendly, but sometimes buggy with other systems (i.e. loses communication, etc). usually a quick resolve as customer service is helpful

Quickbooks POS review from a daily user

Dec 13, 2016
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Value for Money

Comments: Every day, I use Quickbooks POS. I like that the program is, for the most, part straightforward; specifically the integration of the "I want to..." pull down menu makes finding things easy. I do wish there were more options as far as reports. I also would like there to be an easier way to over-hall the inventory. When there are issues with the POS communicating or rather sending the days sales figures back to the designated Quickbooks computer, there are times when this operation fails and trying to get both up and running and resending data is often a headache.
Lastly, there should be options for gift certificates as well as gift cards as far as selling and redeeming; this can also be such a pain that employees don't push those sales.

QB POS is great for small businesses

Dec 09, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: I have many clients using QB POS. It is easy to teach and use. The integration with QB is seamless. Great for retail businesses. Not recommended for restaurants.

QuickBooks Professional Services

Dec 08, 2016
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
1 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: Quick and easy.

Overall: QuickBooks works well for our business as a contractor with several subcontractors. We use most features.

Omar

Dec 06, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: The POS is very easy to use great for business would recommend it .It's a good program

Good for medium-sized companies with plenty of inventory

Dec 05, 2016
3/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Easy to Use
Good Customer Service department
Interactive

Cons: Expensive
Not Ideal for small businesses
Requires many accessories

Overall: We've used this POS system for about 5 years now. It works great if you also are using Quickbooks as your accounting software.

Recommendations to other buyers: Use this if you have a medium-sized company or larger.

Quickbooks POS Review

Nov 16, 2016
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Comments: Quickbooks POS is one of the smoothest operating point of sales I've worked with. Most of my employees have never worked retail before this job and they were able to learn the program quickly and easily. Not only is the retail side of the software great, but the back office modules are all intuitive and make my job as the General Manager much easier. No POS software is perfect for every business, but Quickbooks has done a great job focusing on what most businesses need.

Pros: Very User-Friendly Both Retail and Back Office Modules are well-designed Customisable Reporting Options

Cons: Not suitably-equipped for handling serialized inventory Technical Support is difficult to work with at times

Recommendations to other buyers: If tracking serial numbers and being able to search for them is important to you, have Quickbooks walk you through that part of the process before making your decision. This is a great point of sale, but that has been the one big downside for my business.

Awesome !

Nov 07, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Quickbooks has been a great system to use , very easy as well .

Pros: Very easy to use, everything is well organized and no confusion

Best program ever

Oct 31, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Soi far i love this program.. It very eassy and secure to use. I can do a lot of things with it ..

Pros: What i most like is that i can do a lot of things at the same time.

Naylet review

Oct 27, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: The product works perfectly, I'm never disappointed.

Pros: its easy to understand and work with.

Cons: When comparing it to other website's I saw that headquarters manager has more things to offer.

Recommendations to other buyers: I would advice to others that if this is your first time using computers, I would go for QuickBooks first as it's easy to use and work with.

Great software

Oct 26, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: Amazing product helps on the employee side and customer side.

Great program

Oct 18, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: I loved it simple easy to use and what i like it does multiple things at once

Pros: Creating orders,adding items.

Recommendations to other buyers: Get it

Ariday

Oct 17, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Great system, works really great with the size of my company.

FIDDLIN FROGS REVIEW

Oct 13, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 6.0/10 Not
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Comments: OVERALL THE EXPERIENCE WITH QUICKBOOKS WAS GOOD. IT WAS EASY TO USE AND UNDERSTAND.

Pros: GREAT CUSTOMER SERVICE

Cons: CUSTOMER SERVICE IS EXPENSIVE. PRODUCT DID NOT HAVE THE FEATURES WE NEEDED.

Laura's Review

Oct 13, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: It works perfectly with our company all the years we have had it.

Pros: The visual aid helps you know exactly what you are looking for.

Cons: I love everything about it.

Trevor's Review

Oct 11, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: I love it works super easy and simple to use. No complaints.

Quickbooks POS review

Sep 20, 2016
4/5
Overall
3.5 / 5
Ease of Use
3 / 5
Features & Functionality
3.5 / 5
Customer Support
3.5 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: It's great for run of the mill retail. Easy to use for most transactions.

Cons: Doesn't allow for quoting without adjusting inventory. Needs more options for retailers that manufacture.

Recommendations to other buyers: If you do more than just ring up transactions, then look for other systems to determine full needs.

Easy Setup. Many Fees. Proprietary Card Processing

Sep 13, 2016
3/5
Overall
3.5 / 5
Ease of Use
3 / 5
Features & Functionality
1.5 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
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Pros: Easy setup and good reporting. We are a beverage retailer and this system is perhaps better suited to clothing with its size and style grids.

Cons: I would like to add custom fields to inventory records.

Recommendations to other buyers: Consider the fees, the proprietary card processing and limited inventory functions if you are a small retailer. Constant upgrades are very expensive.

WORST SUPPORT IN THE HISTORY OF BUSINESS

Aug 09, 2016
1/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: There are some nice inventory management features but other than that it is crap!

Cons: EVERYTHING IMAGINABLE especially customer service

Overall: If there was less there was less than one star for customer support I would give it that. I was down an entire week! And they didn't even care. You can't contact anybody that is of any help. I now have sales up and running but my item list and inventory list can't be tracked. This is the worst company on the face of the planet run away!!!

Recommendations to other buyers: DON'T EVER BUY THIS PRODUCT!!

Easy to use, but not easy to upgrade

Aug 09, 2016
3/5
Overall
4.5 / 5
Ease of Use
2.5 / 5
Features & Functionality
1 / 5
Customer Support
2.5 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
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Pros: Ease of use. It was simple to teach employees how to use the register side of it. It synchronized easily to quickbooks financial once everything was mapped.

Cons: I could not upgrade past windows 7 on the machines that ran this product. It required I have a machine set up as a server. It cost me pretty much the full price of the product to add another register, or back end user. In order to update the product you had to buy it outright again. There was next to no updating of the product. I bought version 10 back in January of 2011 and until I stopped using it in August 2016 there was no updates. I had to buy the product again if I wanted an update. Customer support cost a lot extra per month, they would even charge you for calls when the problem was their fault. Many reports were limited. For instance, fields I would expect to be in a report simply were not there. For instance, the top customer report, had no way to put the email address into it. So what was the point of that report if you could not send them an email promo? It was not stored in the cloud, so I was limited in that the product could only be used in my store. If I wanted remote access I had to use a third party computer access product to see my POS. If you wanted integrated credit card transactions you had to use their merchant services. Their fees were higher than everyone else. I ended up saving thousands a year when I moved to another merchant processor and adding extra steps at the checkout. Once my file got big, it would lag out loading customer/inventory information. I ended up changing POS systems when we got another location and it was just going to cost too much to upgrade the product to cope with multiple locations.

Recommendations to other buyers: Check out subscription cloud based products. While paying monthly may be off putting, you have a current up to date product that is easy to access from anywhere. Also look into products that work on more than one platform. And there are products out there that will sync your POS to your website.

good system but unfortunately not what i need any more

Jul 21, 2016
4/5
Overall
5 / 5
Ease of Use
2.5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: quick responses of cs and program is very easy to run

Cons: it needs more features, more reports, graphics etc. vendors are ok

Recommendations to other buyers: good program for the price, also good program to run business that aren't very big

Good leads on software for business

Jun 09, 2016
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: Quickbooks is a proven product. Integrates with our Quickbooks.

Cons: Not flexible enough as we have 2 stores, sales and service. It does not handle the outside service techs well enough.

Recommendations to other buyers: Check here often as there are often new softwares.

good but could use more something more retail friendly for my situatio

Jun 09, 2016
3/5
Overall
2.5 / 5
Ease of Use
2.5 / 5
Features & Functionality
1 / 5
Customer Support
Likelihood to Recommend: 5.0/10 Not
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Pros: The Reports. It is easy to see what we've sold and in many different ways

Cons: How long it takes to check a customer out. There are 3 screens before a recipt can be printed and when it is printed it has to be a whole sheet of paper.

Recommendations to other buyers: Great for invoicing not too good for retail. It is very easy to keep track of many invoices.

QB POS REVIEW

Jun 03, 2016
5/5
Overall
4.5 / 5
Ease of Use
4.5 / 5
Features & Functionality
4.5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
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Pros: It is easy to use. Great reporting. Great Support

Cons: Cost averaging, cannot make sub departments, communication issues with support

Recommendations to other buyers: It is much easier to use and has better reporting than several others we looked at.

Point of Sale 12

May 09, 2016
5/5
Overall
4.5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: easy to use and covering everything needed for business.

Cons: Too early to mention, have not come across anything yet.

Recommendations to other buyers: Studying the market, most economical and effective, best part is the customer service and support.

The software is archaic. Constant inventory mgmt and report accuracy issues.

May 09, 2016
1/5
Overall
1 / 5
Ease of Use
1 / 5
Customer Support

Comments: Customer support is terrible. The phone call will take an average of 2.5 hours. The support reps (including upper levels), in most cases, do not know how to correct the problems that arise. Several times, the reps have made serious mistakes which forced our shops to be closed for several hours. It seems that for every problem we have with the software, it creates an inventory issue. This software is absolutely not appropriate for multi-store use.

Quickbooks POS

May 04, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
Likelihood to Recommend: 7.0/10 Not
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Pros: Very intuitive program. Lots of bells and whistles for the money. Easy to learn, plenty of reports and employee time tracking.

Cons: You pretty much have to use their merchant services. If you choose to use a third party, you will have to manually enter credit/debit sales transactions into another terminal. This leads to a double entry for these types of sales and mistakes happening. You have to pay for support, either monthly or very costly by the incident. Upgrading can be costly and if you don't upgrade, your version will not even be supported at some point.

Recommendations to other buyers: Look for long term growth. Get what you might need down the road now. You have to look at upgrading equipment cost as well as software at some point. Cloud based systems to me are ones to look at.

We have used QB POS Multi store for a couple years.

Apr 19, 2016
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
Likelihood to Recommend: 1.0/10 Not
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Pros: Ease of ringing up customers. It's very simple to start ringing people up. We didn't have to train our staff more than a couple minutes.

Cons: 1. Tech support is horrible. There is a reason this is number one!!!!!! 2. If you have more than one computer at a location there are issues if you don't have a wired internet which brought us down for hours and hours and hours over weeks without anyone diagnosing this to be the issue. Customer service just kept logging in and changing the IP address without explaining what they were doing. I finally got a good tech support person that helped me figure it out and how to fix it on my own. (Do NOT use wireless internet. You MUST use hard wire to computer.) 3. We have inventory items that keep reappearing after deleting them. We then tried to merge them and they still keep reappearing. Tech support couldn't remove them either. This really messes up our reports. 4. We had a day that at the end of the day QB restarted and lost ALL the transactions for the day. We were never able to get the information back and it also took a weeks worth of transactions with it. Tech support never retrieved the information nor could explain what happened. 5. There is only 2 levels of departments. You have a "work around" for this by allowing you to customize a field, but you have to write the department name in each time. If you forget the exact word you used such as "snack" instead of "snacks" it won't run adequate reports. I can't imagine many places that don't need more departments. For example, I have "Tours" and "Merchandise" as my main departments. I want to have "Snacks" "Apparel" and even further under snacks I'd like to have "Cookies" "Chips", etc. 6. Sending and receiving files from Intuit server does not always go through. This would be ok if there were an error message, but there isn't. It just didn't send. The only way to be sure this didn't happen when running a report on headquarters is to check to see if there is information each day. I have more than one location so this is tedious. If I find a day that is missing I have to have the staff manually go in and resend data. 7. I'm sure I have MUCH more, but that was the ones I could think of off the top of my head and QB POS has taken up enough of my life!!!!!!!!!!!!!!! If I can find a better solution I would before you could blink your eyes. I am constantly looking and shopping around.

Recommendations to other buyers: Run as fast as you can away from this product!! If there was less than 1 I would rate it as far negative as I could see on my monitor.

Easy to navigate with Quickbooks

Mar 25, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
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Pros: Easy to use and ability to get advice from the Quickbooks community

Cons: Really should come with a user manual for those of us who need a book

Recommendations to other buyers: Know your business and plan before you set it up. Spend time writing down anything you can think of that you want to keep up with. Figure out your vendors, items, tax structure. Watch videos on you tube to get ideas