--- title: "DialogTech Call Tracking Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about DialogTech Call Tracking Software - reviews, pricing plans, popular comparisons to other Call Tracking products and more." source_url: "https://www.capterra.com/p/152197/DialogTech-Call-Tracking/" page_type: "product" language: "en" --- # DialogTech Call Tracking Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on August 26, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) DialogTech Call Tracking ## What is DialogTech Call Tracking? Call tracking system that helps companies to display trackable phone numbers and attribute calls to the original marketing source. ## What is DialogTech Call Tracking used for? [Call Tracking](https://www.capterra.com/call-tracking-software/) Top alternative Featured Overall rating Based on 4 user reviews Reviews sentiment Positive \- Neutral \- Negative \- ### Starting price Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for DialogTech Call Tracking?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.dialogtech.com/&name=DialogTech Call Tracking) ## DialogTech Call Tracking Overview Updated August 2026 AI summary DialogTech Call Tracking enables small and midsize businesses to capture, route, and analyze inbound calls with features such as call recording, call routing, caller ID, IVR, keyword tracking, and conversion tracking. Designed for those needing to connect marketing efforts to phone interactions, it supports call attribution and caller management without offering call center management capabilities. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### DialogTech Call Tracking 4.5 (4) VS. [4.7 (362)](https://www.capterra.com/p/208208/800-com/reviews/) Starting Price Contact vendor Starting Price $149 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.0 (4) Ease Of Use 4.7 (362) Value For Money 4.3 (4) Value For Money 4.6 (347) Customer Service 4.3 (3) Customer Service 4.7 (343) ## DialogTech Call Tracking alternatives [4.7 (159)](https://www.capterra.com/p/152004/Call-tracking-software/reviews/) Starting price $79.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.6 (144)](https://www.capterra.com/p/136728/Readymode/reviews/) Starting price $239.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [4.1 (225)](https://www.capterra.com/p/157853/JustCall/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 80% of reviewers rated it above 4 stars [4.2 (570)](https://www.capterra.com/p/190976/Dialpad-Sell/reviews/) Starting price $27.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars ## FAQs about DialogTech Call Tracking Overview ### What company size and specific industries is DialogTech Call Tracking built for? DialogTech Call Tracking is designed for agencies and organizations in automotive, insurance, home services, consumer services, financial services, and retail. The vendor description does not specify company size, so its target audience is defined by these industries and business types. Features and Usability ### What are the key features of DialogTech Call Tracking? DialogTech Call Tracking offers call recording, call routing, caller ID, IVR, keyword tracking, and conversion tracking. These features support call capture, direct callers to the right destination, identify inbound callers, track keyword-driven calls, and measure conversions tied to phone interactions. Getting Started and Support ### What training and onboarding options does DialogTech Call Tracking offer? DialogTech Call Tracking provides in person training, live online sessions, webinars, and documentation to help teams get started. In person and live online formats support guided setup, webinars cover group learning, and documentation offers written reference material for self-paced review and step-by-step guidance. Getting Started and Support ### What customer support options does DialogTech Call Tracking offer? DialogTech Call Tracking provides 24/7 live rep support. No reviewer feedback about support experience is available here, so only the listed channel can be confirmed. ## Features AI summary Based on 890 Call Tracking reviews Capterra reviewers highlight these as the top features buyers look for in Call Tracking software: - **Conversion Tracking** (**47%** of reviewers rated this feature as critical) - **Call Center Management** (**51%**) - **Call Routing** (**54%**) DialogTech Call Tracking includes **Conversion Tracking** and **Call Routing**, giving teams a way to connect calls to marketing results and direct inbound calls to the right destination more efficiently. However, it does not offer **Call Center Management**. Instead, it provides **Call Recording** (**48%**), which can help businesses review conversations, monitor service quality, and improve agent performance, allowing teams to make better decisions about call handling and customer interactions. Conversion Tracking 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Measure return on ad spend by tracking the actions people take such as sign up or download after engaging with ads Call Routing 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Sends voice calls to a specific queue based on predetermined criteria Call Recording 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Record the audio of phone conversations for quality assurance purposes Caller ID 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Identify the number and contact information of a caller before answering the phone IVR Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response Keyword Tracking Track and monitor a specific set of keywords DialogTech Call Tracking 6 features ### All Features - Call Recording: Record the audio of phone conversations for quality assurance purposes - Call Routing: Sends voice calls to a specific queue based on predetermined criteria - Caller ID: Identify the number and contact information of a caller before answering the phone - Conversion Tracking: Measure return on ad spend by tracking the actions people take such as sign up or download after engaging with ads - IVR: Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response - Keyword Tracking: Track and monitor a specific set of keywords --- Get Advice We can help you find the software with the features you need. Features 4.8 (4) 4.8 Based on 4 reviews ## Pricing Value for money 4.3 (4) ### Starting price Free trial available Value for money 4.3 (4) 4.3 Based on 4 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.3 (3) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.3 (3) 4.3 Based on 3 reviews ## User reviews Overall rating 4.5 Based on 4 reviews Filter by rating 5(2) 4(2) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent AN Anonymous User Implementation Manager Computer Software ### "Dialogtech for call tracking." 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 7/10 August 5, 2021 Overall, its been a good experience but nothing stands out about this call tracking software than other ones i have used before. Pros This allows us to track calls for our clients in a very easy way. It has plenty of area codes to choose from and makes it really simple. Cons Trying to transfer phone numbers is not the easiest task and takes a while. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. SB scott B. CEO Marketing and Advertising ### "Expensive for what it does" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 4/10 March 20, 2021 The system does what it promises very well. But unless you need the most advanced functionality (and are prepared to pay for it) there are much less expensive options. Pros Dialogtech call tracking has just about any feature you can think of and the analytics dashboard is second to none. Cons The costs are very high compared to similar software. If you want to add functionality it will cost more. Lots of nickel and diming for features that should be included. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Rahul S. Assistant Manager Telecommunications ### "Amazing call tracking software" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 October 3, 2018 Pros The ease of access. Wonderful navigation. Less complicated or complex. Cons User interface can be improved more with graphics. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. CW Christie W. ### "Great Product / Great Services" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 April 12, 2017 They have a great product and are willing to work with you should you have special requests. We had a lengthy on-boarding process and they were very responsive and attentive during that time. Pros Customer service, product offering, pricing Cons Dashboard is a little clunky and dated Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.