# AvidTrak Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is AvidTrak the right Call Center solution for you? Explore 18 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/152198/AvidTrak/reviews --- AvidTrak 4.9 (18) [View alternatives](https://www.capterra.com/p/152198/AvidTrak/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of AvidTrak Ease of use 4.8 Customer Service 5.0 ## Showing most helpful reviews Showing 1-18 of 18 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Kollin Y. Director of Digital Marketing Marketing and Advertising Used the software for: 2+ years ### "Fantastic Product and Customer Service" September 19, 2023 5.0 Think Integrated has worked with Avidtrak and \[sensitive content hidden\] for over 5 years. We were introduced to Avidtrak by one of our clients and were in the market for a new call-tracking system.The product suited our needs, but it was the customer service by \[sensitive content hidden\] that sealed the deal. Any time we have a question, \[sensitive content hidden\] has been available to help. He has gone above and beyond and it's the reason I recommend Avidtrak to anyone needing a call tracking system. Pros We have been using Avidtrak over 5 years and we love how easy it is to use and how quickly our questions are answered. Cons They are updating the product all the time so we haven't had any issues. Alternatives considered [CallRail](https://www.capterra.com/p/141829/CallRail/) Reason for choosing AvidTrak The customer service by Amin. Switched from [Marchex](https://www.capterra.com/p/152002/Call-Analytics/) Marchex didn't suit our needs. Review Source Response from Media Flint September 20, 2023 Kollin, Thank you very much for the positive review and the confidence you have reposed in us by switching over from Marchex. We realize that there are many great options out there while choosing a call tracking and marketing analytics provider and that realization makes us want to work harder every day for our clients to ensure that we deliver to them our undivided attention without fail. We are rooting for the continued growth of your agency and look forward to being your partner in success as you scale your business to new heights. Best, Amin RJ Rob J. Owner Information Technology and Services Used the software for: 6-12 months ### "AvidTrak has good support" September 6, 2024 5.0 Good. Does what is needed to fix issues fast. Pros Great support and easy to get a live support person on the phone. Cons Takes time to understand the dashboard and learn the system. Review Source Response from Media Flint September 9, 2024 Rob, Thank you very much for your valued feedback. We are in the process of upgrading our UI to make it more user friendly and navigable. We hope to get the new UI in production by the first of week of November, 2024. I will reach out to you as soon as we have the interface launched. JP Jacob P. Account Manager Newspapers Used the software for: 2+ years ### "Great service w/ excellent customer service" October 13, 2023 4.0 Overall I like the products and the customer service we receive using avidtrak. I get calls and emails daily trying to sell me similar products, but the product and service has been great for the past 5+ years; I have no reason to look in to other service providers. Pros The quickness in which they respond to any question, suggestion or concerns. Cons I find that there have been a lack of "near" number available similar to what I'm looking for. Review Source Response from Media Flint October 16, 2023 Jacob, Thank you for providing your review. We are very grateful for your business and will always strive to improve our product quality to meet our customer's expectations. I understand that not being able to get the area desired area codes can be frustrating. While we have expanded our carrier network it appears that still has not completely addressed your issue. Please feel free to reach us via support email with your specific area code and we will reach out to our brokers to see if we can fulfill your requirements. Thank you, Amin SC Sean C. VP Communications Consumer Services Used the software for: 2+ years ### "Excellent Product and Support!" September 11, 2023 5.0 AvidTrack has been great to work with. The customer support is FANTASTIC! They're always very responsive and our issues are addressed immediately. Pros AvidTrack is very flexible and highly user-friendly. We can adapt it to fit all of our call needs and the online control panel is easy to navigate and use. The APIs they provided also work well with our field management software, to help us track our ROI. Cons If there are any flaws with AvidTrack, we either haven't found them yet, or there aren't any. Review Source Response from Media Flint September 15, 2023 Sean, We are incredibly humbled and grateful for your glowing review. Your kind words motivate us to continuously improve our products and services. Thank you for your support and for being such a valued client. It has been AvidTrak's mission from Day-1 to do right by our clients, and be singularly focused on providing service. We thank you for the opportunities that you have provided to us and the many different ways we have learned from your use cases. Very best, Amin Sadiq M. Director Wholesale Used the software for: 2+ years ### "Avidtrak has great products and excellent customer care after sales support" September 19, 2023 5.0 From the time we first engaged Avidtrak for their call tracking technology, it was evident that they are committed to delivering a critical technology to with top-notch service. Their call tracking products have proven to be an invaluable resource to business. The level of precision and accuracy with which they track and analyze calls is truly impressive. This technology has allowed me to gain valuable insights into my marketing efforts, understand customer behavior, and make data-driven decisions to optimize my campaigns.Technology is one part of their strength; it is their outstanding customer support that keeps us linked to Avidtrak. We have always got a human to human interaction instead of getting a robot answering previously recorded scenarios. The customer support team at Avidtrak is not only knowledgeable but also incredibly responsive, helpful and with very short to no wait times. Whenever our team members have questions or encountered any issues, their support team was readily available to assist me. Their dedication to ensuring that I had a seamless experience with their products was truly commendable.Avidtrak is not just providing us with some key technology products but they go above and beyond in ensuring our success in utilizing their products. Pros It was their product technology that brought us to Avidtrak. After several meetings and discussions we realized that the team members know what they are talking about. We did not get a feel of sell and forget mentality from the Avidtrak team. Their implementation team members not just educated our team with the functioning of their call tracking and management products but that made sure that our team is 100% satisfied and comfortable with the new system. They provided our team members a comprehensive training on how to use their call tracking tools effectively, which was instrumental in maximizing the benefits for our business. Their ongoing support has been invaluable in helping me adapt to changing market dynamics and refine my marketing strategies. Cons I don't see any negative in the 2+ years of service that we have had from Avidtrak. The only limitation is caused by our own time constraints. We want to use Avidtrak services to a greater level. Alternatives considered [Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/)[GoTo Meeting](https://www.capterra.com/p/163332/GoToMeeting/) Review Source Response from Media Flint September 20, 2023 Dear Mr. Mehdi, Thank you very much Sir for your continued confidence in our product platform and for providing us with timely feedback every time we roll out a solution based on your specifications. It has been a wonderful learning experience for us working for you and your team and we wish you continued success as your business grows to new heights. Best, Amin Stefanie C. SEO Manager Marketing and Advertising Used the software for: 2+ years ### "AvidTrack has the best customer support in the game" September 25, 2023 5.0 Pros For started, the customer support. While the platform is super easy to use, every now and then, you need to do something different or new and reaching out for support is vital. Not only are they super helpful, but they will send you a video on how to complete the task at hand for future use and typically take care of the immediate task for you. The ability to track and record phone calls is extremely important for the lead gen business a majority of our clients are in. Cons I would have to go with the navigation of the platform. While it's not difficult to navigate, it definitely took a bit of getting used to. Review Source Response from Media Flint September 26, 2023 Hi Stefanie, Thank you for being our valued client for so many years. We have really enjoyed working for you and learning your particular use cases. I hope that your business continues to scale and that together we take on new challenges. Very best, Amin JG Jay G. President Marketing and Advertising Used the software for: 2+ years ### "Outstanding Call Tracking Solution and Team to Work With" September 13, 2023 5.0 Outstanding call tracking partner to work with. We would highly recommend them to others. Pros We love how they have developed the interface to make it easy to do our daily reporting and setup new accounts. The diversity of tools and solutions they offer for call tracking routing, messaging, etc is outstanding. Response time to assist us with any issues that arise is extremely prompt, and they have often modified their programming to elminate issues or develop solutions to enhance their offering. Cons We really have no negatives to state. When we have questions or issues, they are fast to respond. Review Source Response from Media Flint September 15, 2023 Jay, We are incredibly humbled and grateful to receive such a glowing review from you. It warms our hearts to receive such encouragement from a valued client. We are constantly striving to improve and offer the best possible products and services, and your kind words make us more motivated. Your feedback not only motivates us to do better but also helps us understand your needs and expectations, which is invaluable to us. Please know that we do not take your support for granted. We consider it a privilege to serve you, and we are dedicated to continuing to exceed your expectations in the future. Thank you once again for your kind words and for being such a wonderful client. tH tanvir H. President Events Services Used the software for: 2+ years ### "Amazing product with exceptional after sales support " September 28, 2023 5.0 The best thing I like of them is their service and support, at any given time and they are always available to assist. Pros Call recording IVR and robocall blocking Cons User interface is good enough but in my opinion it can be improved. Alternatives considered [Marchex](https://www.capterra.com/p/152002/Call-Analytics/) Reason for choosing AvidTrak Better pricing and customer refferals Review Source Response from Media Flint September 29, 2023 Dear Mr. Tanvir Hyder, We really appreciate you being an active user of our platform and for all the referrals that you have provided to us with your own clients and within your industry. Your support has been tremendous for us and we will always strive to live up to your trust in our product and our team. We wish Spectrum AV all the success in world and that you and your team continue grow and prosper every day. Best, Amin Ps: We have listened to your and our other clients and are in the process of doing a full refresh of our UI. We can't wait to show you what we are building and obtaining your valuable feedback. DP Dale P. Director of Marketing and Communications Construction Used the software for: 2+ years ### "Indispensable to our Operation" September 19, 2023 5.0 AvidTrak has been invaluable for our marketing efforts across nearly every avenue. We no longer have to guess whether our TV, print, or web campaigns are working. With AvidTrak, we know the exact ROI we are receiving for every dollar spent. This has allowed us to use our marketing budget in a much more powerful way. An AvidTrak phone number is a must-have for every marketing endeavor we undertake. And, I have to say, the support I receive from their team has been top-notch too. I can't recommend them enough! Pros Ability to track all our campaigns, print and digital. Cons The UX is a little dated, but not enough to keep me from accomplishing my goals. Review Source Response from Media Flint September 20, 2023 Dale, Thank you very much for your review and for the opportunities that you have provided to us to learn about your use cases, whether it is for tracking your marketing channels or for distributing leads to your growing list of franchisees via our Zip Code based Lead Router. We are rooting for your network of franchisees to grow exponentially and we commit to improving our product so that it fits for your needs. You will also be pleased to learn that we are investing in a complete UI revamp which will significantly enhance User Experience of our clients. Very best, Amin AM Afreen M. Entrepreneur Apparel & Fashion Used the software for: 2+ years ### "Unlocking Business Potential: The Avid Track way."" September 19, 2023 5.0 Avid Trak has been a one stop shop for all my business needs, growth, and potential. Pros I love the ease of communication and customer service. From the moment you sign up they have your best interest in mind. It's the way to go if you have tried everything else with little or no experience. Staff is knowledgeable and they tell you what works. Cons So far no cons....its been total integrative experience....which I didn't know I needed till I did! Review Source Response from Media Flint September 20, 2023 Dear Ms. Afreen, We can't thank you enough for your review and for being such a wonderful client. Because you have grown your own jewelry and fashion line to such remarkable heights, we take every input from you and your team very seriously. We hope that you continue to scale your business and that we continue to learn from entrepreneurs like you on how to focus on customer success all the time. Thank you, Amin FC Frank C. Manager Accounting Used the software for: I used a free trial ### "Great Product and Amazing Support" September 21, 2023 5.0 Amazing Service Pros Support- Great support by \[sensitive content hidden\]. He is kind and knows his product Cons Missing Feature- Live Dashboard to watch live calls as they happen Reason for choosing AvidTrak Price and support Switched from [CallRail](https://www.capterra.com/p/141829/CallRail/) It was expensive Review Source Response from Media Flint September 26, 2023 Hello Frank, Thank you for your feedback and thank you very much for sharing your use case with us. As you and I discussed, the Live Call monitoring feature exists within our Contact Center, but as your use case was specific to routing calls without going through our contact center, regrettably we did not have an exact fit to your application. If ever you decide to engage in transferring warm (qualified) leads to your clients, our product will fit your budget and your expectations. We are so confident that our product will do wonders for your lead generation business that we can offer you a free 30-day trial with no obligations on your part. But in the meantime, if there is any question you have please note that we are only an email/phone call away. Regards, Amin BS Bruce S. CEO Health, Wellness and Fitness Used the software for: 2+ years ### "Call Tracking 101" September 19, 2023 5.0 Have used this for many years.Has been a valuable tool for me.Each ad we put out, gets its own number.Each month I can easily see which campaigns are performing and which aee not.Each campaign will tell you they track their campaign for you but AvidTrak puts them in one spot so you can easily make an educated decision with all the data in one place. Pros Very easy system to setup and use so I can have muliple ads with multiple numbers in one place. Cons Record and track outbound calls which could become an issue for quality assurance. Review Source Response from Media Flint September 20, 2023 Bruce, We thank you very much for your support and greatly value every input that you have provided to us over the many years that you have been our client. We hope that your your mobility businesses continues to Soar and that each and every day that you succeed we remain your partner in success. Regards, Amin MM Mohsin M. Dentist/Owner Hospital & Health Care Used the software for: 2+ years ### "Business Phone Call Leads Tracking for New Patients " September 20, 2023 5.0 AvidTrack systems and options are very reasonably priced, infact you get more than what you pay for. Overall experience has been quite pleasant. I'm glad I work with them. With Avid Track marketing aspect of our business is in very safe hands. Pros We had tried deferent options like USPS software or sending post cards and placing adds on local TV stations but AvidTrack were able to consistently create traceable leads for specific clientele based on age/income bracket and location around our dental offices both here in Orange county and Bay Area (California). Cons Since are marketing goals superseded our expectations through AvidTrack, it would be unfair to come up with flaws.... Review Source Response from Media Flint September 21, 2023 Dear Dr. Mohsin, We are very grateful for your review and endorsement Sir. It has been our pleasure to be of service to you and your entire marketing team in your Orange County office and the Northern California office location. We are looking forward to seeing your expansion plans across California and want to be your go-to partner for your new business lead tracking and attribution. Regards, Amin CJ Corey J. SEO Marketing and Advertising Used the software for: 2+ years ### "Amazing Product and Feature Set" September 11, 2023 5.0 Amazing team, open to custom features, fast customer service response and solutions. Pros Feature set, customer service and pricing. Cons I have no Cons to report. The product is great. Reason for choosing AvidTrak Pricing, options, features and customer service. Switched from [CallRail](https://www.capterra.com/p/141829/CallRail/) Pricing, options, features and customer service. Review Source Response from Media Flint September 15, 2023 Corey, We are humbled and deeply grateful for your glowing review. Your kind words encourage and motivate us to continuously improve. Thank you for your support and for being an incredible client! Amin UK Umair K. Principal Architect Automotive Used the software for: 2+ years ### "A Powerful Analytics Tool " September 18, 2023 5.0 In a competitive business landscape where every interaction with customers can make or break a deal, AvidTrak's robust analytics and tracking features have given us a significant edge. Pros The aspect I appreciated the most about AvidTrak was its comprehensive analytics dashboard, which delivered real-time insights into our marketing campaigns. Not only could we track the source of each incoming call—be it from a Google Ads campaign, social media, or an organic search—but we could also dive deeper to analyze caller behavior and preferences. Cons The mobile experience could be more streamlined. Reason for choosing AvidTrak It seamlessly connected with our existing CRM system, thereby streamlining our workflow and helping us make data-driven decisions more efficiently. Review Source Response from Media Flint September 19, 2023 Umair, Thank you very much for providing your feedback. We very much appreciate you being a long time user of AvidTrak. And yes, I am pleased to let you know that we are very much working on improving our mobile app and we hope that it will become a very valuable tool for our users. Very best, Amin JS Jila S. Director of product development Accounting Used the software for: Less than 6 months ### "A big fan" September 24, 2023 5.0 I’m so happy to have found AvidTrak and I recommend it to all my friends who are looking for a reasonably priced , feature rich service. Pros AvidTrak offers an incredibly user friendly call- tracking service. Their service is top notch, they’re available all the time to answer questions, they offer all the features that the more expensive services provide, and their prices are the lowest I have found anywhere.My advertising is now much more efficient, and targeted because I get custom reports that help me fine tune my marketing strategy. Cons Nothing comes to mind. Experience has been great so far! Reason for choosing AvidTrak The knowledgeable customer service rep was what helped me move forward with this company. Review Source Response from Media Flint October 3, 2023 Hi Jila, We can't thank you enough for choosing AvidTrak and are humbled that you are willing to write a review for us. Please do not hesitate at all to reach out to us with your questions. We thoroughly welcome customer queries and learn a lot from clients like you. Thank you! Amin FS Farah S. Owner/Designer Design Used the software for: Less than 6 months ### "Great Customer Service!" October 2, 2023 5.0 The team at AvidTrak really went out of their way to make us comfortable. They were friendly and approachable , and very knowledgeable about their product and were able to answer all our questions. Pros Ease of use and functionality. Great Customer service. Cons So far I have had zero issues with AvidTrak. Review Source Response from Media Flint October 3, 2023 Hello Farah, We really appreciate you taking the time to submit your review of our product. We realize that you had a difficult choice to make in selecting AvidTrak given the plethora of options of call tracking vendors that you evaluated before giving AvidTrak a chance. When you signed up you said that you and your partners eventually chose AvidTrak because we offered the best pricing. I hope that now that you have experienced our level of customer support and commitment to ensuring your success we can become your long term partner as you scale your design business to new heights. Very best, Amin SM Sheherbano M. M.D Health, Wellness and Fitness Used the software for: 1-2 years ### "AvidTrack provides exceptional service" September 16, 2023 5.0 Far exceeds expectations consistently Pros Reliable and immediate live support, excellent pricing, high quality service. Cons My own limitations in utilizing all that they offer Review Source Response from Media Flint September 19, 2023 Hello Dr. SM, Thank you very much for your review. It has been our honor and pleasure to be of service to your organization. We really value the strategic input that you and your office team have provided to us over the past few years that has allowed us to make marked improvements to our product. Best, Amin Haq Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.