# AvidTrak Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about AvidTrak Software - reviews, pricing plans, popular comparisons to other Call Center products and more. Source: https://www.capterra.com/p/152198/AvidTrak --- # AvidTrak Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) AvidTrak ## What is AvidTrak? AvidTrak - your go-to SaaS solution for advanced phone call tracking and marketing lead analytics. Since its launch in 2010, thousands of digital marketers and offline advertisers have trusted AvidTrak to determine the ROI of their advertising campaigns across both online and offline channels. AvidTrak offers a no-obligation 30-day free trial, allowing you to experience its potential firsthand. Our platform provides detailed reports and integrates with Google, Bing, Salesforce and Zoho. ## What is AvidTrak used for? [Call Tracking](https://www.capterra.com/call-tracking-software/)[Marketing Analytics](https://www.capterra.com/marketing-analytics-software/)[Campaign Management](https://www.capterra.com/campaign-management-software/) Top alternative Featured Overall rating Based on 18 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $2 Per User, Per Month Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for AvidTrak?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://avidtrak.com&name=AvidTrak) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### AvidTrak 4.9 (18) VS. [4.6 (156)](https://www.capterra.com/p/152004/Call-tracking-software/reviews/) Starting Price $2 Per User, Per Month Starting Price $79 Usage Based, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.8 (18) Ease Of Use 4.4 (322) Value For Money 4.9 (18) Value For Money 4.5 (307) Customer Service 5.0 (17) Customer Service 4.6 (303) ## AvidTrak alternatives [4.6 (142)](https://www.capterra.com/p/136728/Readymode/reviews/) Starting price $199.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [800.com](https://www.capterra.com/p/208208/800-com/) [4.7 (322)](https://www.capterra.com/p/208208/800-com/reviews/) Starting price $149.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/208208/800-com/) [Nextiva](https://www.capterra.com/p/175788/Nextiva/) [4.6 (916)](https://www.capterra.com/p/175788/Nextiva/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/175788/Nextiva/) Highest Rated [Liine](https://www.capterra.com/p/184326/Liine/) [4.9 (161)](https://www.capterra.com/p/184326/Liine/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/184326/Liine/) [View all alternatives](https://www.capterra.com/p/152198/AvidTrak/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Conversion Tracking 4.8 (12) 75.00% of 12 reviewers that rated this feature as important or highly important Measure return on ad spend by tracking the actions people take such as sign up or download after engaging with ads Call Recording 5.0 (11) 72.73% of 11 reviewers that rated this feature as important or highly important Record the audio of phone conversations for quality assurance purposes ROI Tracking 4.8 (11) 81.82% of 11 reviewers that rated this feature as important or highly important Monitor conversion rates and analyze effectiveness and profitability of marketing efforts Call Routing 5.0 (10) 60.00% of 10 reviewers that rated this feature as important or highly important Sends voice calls to a specific queue based on predetermined criteria Call Tracking Metrics 5.0 (8) 87.50% of 8 reviewers that rated this feature as important or highly important Measure campaign influence through collection of keyword tracking and revenue sources Keyword Tracking 4.9 (8) 75.00% of 8 reviewers that rated this feature as important or highly important Track and monitor a specific set of keywords AvidTrak 16 features Record the audio of phone conversations for quality assurance purposes Sends voice calls to a specific queue based on predetermined criteria Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number Measure campaign influence through collection of keyword tracking and revenue sources Manage various distribution channels, build relations with channel partners, and track their performance Measure return on ad spend by tracking the actions people take such as sign up or download after engaging with ads Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Assembly of graphs and charts for visualizing and tracking statistics/metrics Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response Track and monitor a specific set of keywords Manage the process of attracting and converting business prospects into leads Store information about leads or contacts and track, manage and nurture them throughout the sales process A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Monitor conversion rates and analyze effectiveness and profitability of marketing efforts Computer-based system that allows users to send and receive voice messages Monitor activity of individuals who visit your website using cookies Get Advice We can help you find the software with the features you need. Features 4.8 (18) 4.8 Based on 18 reviews ## Pricing Value for money 4.9 (18) Basic $2.00 Per User,Per Month Value for money 4.9 (18) 4.9 Based on 18 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (17) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (17) 5.0 Based on 17 reviews ## User reviews Overall rating 4.9 Based on 18 reviews Filter by rating 5(17) 4(1) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent RJ Rob J. Owner Information Technology and Services ### "AvidTrak has good support" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 September 6, 2024 Good. Does what is needed to fix issues fast. Pros Great support and easy to get a live support person on the phone. Cons Takes time to understand the dashboard and learn the system. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor September 9, 2024 Rob, Thank you very much for your valued feedback. We are in the process of upgrading our UI to make it more user friendly and navigable. We hope to get the new UI in production by the first of week of November, 2024. I will reach out to you as soon as we have the interface launched. JP Jacob P. Account Manager Newspapers ### "Great service w/ excellent customer service" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 October 13, 2023 Overall I like the products and the customer service we receive using avidtrak. I get calls and emails daily trying to sell me similar products, but the product and service has been great for the past 5+ years; I have no reason to look in to other service providers. Pros The quickness in which they respond to any question, suggestion or concerns. Cons I find that there have been a lack of "near" number available similar to what I'm looking for. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor October 16, 2023 Jacob, Thank you for providing your review. We are very grateful for your business and will always strive to improve our product quality to meet our customer's expectations. I understand that not being able to get the area desired area codes can be frustrating. While we have expanded our carrier network it appears that still has not completely addressed your issue. Please feel free to reach us via support email with your specific area code and we will reach out to our brokers to see if we can fulfill your requirements. Thank you, Amin FS Farah S. Owner/Designer Design ### "Great Customer Service!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 2, 2023 The team at AvidTrak really went out of their way to make us comfortable. They were friendly and approachable , and very knowledgeable about their product and were able to answer all our questions. Pros Ease of use and functionality. Great Customer service. Cons So far I have had zero issues with AvidTrak. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor October 3, 2023 Hello Farah, We really appreciate you taking the time to submit your review of our product. We realize that you had a difficult choice to make in selecting AvidTrak given the plethora of options of call tracking vendors that you evaluated before giving AvidTrak a chance. When you signed up you said that you and your partners eventually chose AvidTrak because we offered the best pricing. I hope that now that you have experienced our level of customer support and commitment to ensuring your success we can become your long term partner as you scale your design business to new heights. Very best, Amin TH tanvir h. President Events Services ### "Amazing product with exceptional after sales support " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 28, 2023 The best thing I like of them is their service and support, at any given time and they are always available to assist. Pros Call recording IVR and robocall blocking Cons User interface is good enough but in my opinion it can be improved. Alternatives considered [Marchex](https://www.capterra.com/p/152002/Call-Analytics/) Reasons for choosing AvidTrak Better pricing and customer refferals Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor September 29, 2023 Dear Mr. Tanvir Hyder, We really appreciate you being an active user of our platform and for all the referrals that you have provided to us with your own clients and within your industry. Your support has been tremendous for us and we will always strive to live up to your trust in our product and our team. We wish Spectrum AV all the success in world and that you and your team continue grow and prosper every day. Best, Amin Ps: We have listened to your and our other clients and are in the process of doing a full refresh of our UI. We can't wait to show you what we are building and obtaining your valuable feedback. Stefanie C. SEO Manager Marketing and Advertising ### "AvidTrack has the best customer support in the game" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 25, 2023 Pros For started, the customer support. While the platform is super easy to use, every now and then, you need to do something different or new and reaching out for support is vital. Not only are they super helpful, but they will send you a video on how to complete the task at hand for future use and typically take care of the immediate task for you. The ability to track and record phone calls is extremely important for the lead gen business a majority of our clients are in. Cons I would have to go with the navigation of the platform. While it's not difficult to navigate, it definitely took a bit of getting used to. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor September 26, 2023 Hi Stefanie, Thank you for being our valued client for so many years. We have really enjoyed working for you and learning your particular use cases. I hope that your business continues to scale and that together we take on new challenges. Very best, Amin JS Jila S. Director of product development Accounting ### "A big fan" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 24, 2023 I’m so happy to have found AvidTrak and I recommend it to all my friends who are looking for a reasonably priced , feature rich service. Pros AvidTrak offers an incredibly user friendly call- tracking service. Their service is top notch, they’re available all the time to answer questions, they offer all the features that the more expensive services provide, and their prices are the lowest I have found anywhere.My advertising is now much more efficient, and targeted because I get custom reports that help me fine tune my marketing strategy. Cons Nothing comes to mind. Experience has been great so far! Reasons for choosing AvidTrak The knowledgeable customer service rep was what helped me move forward with this company. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor October 3, 2023 Hi Jila, We can't thank you enough for choosing AvidTrak and are humbled that you are willing to write a review for us. Please do not hesitate at all to reach out to us with your questions. We thoroughly welcome customer queries and learn a lot from clients like you. Thank you! Amin FC Frank C. Manager Accounting ### "Great Product and Amazing Support" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 21, 2023 Amazing Service Pros Support- Great support by \[sensitive content hidden\]. He is kind and knows his product Cons Missing Feature- Live Dashboard to watch live calls as they happen Switched from [CallRail](https://www.capterra.com/p/141829/CallRail/) It was expensive Reasons for choosing AvidTrak Price and support Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor September 26, 2023 Hello Frank, Thank you for your feedback and thank you very much for sharing your use case with us. As you and I discussed, the Live Call monitoring feature exists within our Contact Center, but as your use case was specific to routing calls without going through our contact center, regrettably we did not have an exact fit to your application. If ever you decide to engage in transferring warm (qualified) leads to your clients, our product will fit your budget and your expectations. We are so confident that our product will do wonders for your lead generation business that we can offer you a free 30-day trial with no obligations on your part. But in the meantime, if there is any question you have please note that we are only an email/phone call away. Regards, Amin MM Mohsin M. Dentist/Owner Hospital & Health Care ### "Business Phone Call Leads Tracking for New Patients " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 20, 2023 AvidTrack systems and options are very reasonably priced, infact you get more than what you pay for. Overall experience has been quite pleasant. I'm glad I work with them. With Avid Track marketing aspect of our business is in very safe hands. Pros We had tried deferent options like USPS software or sending post cards and placing adds on local TV stations but AvidTrack were able to consistently create traceable leads for specific clientele based on age/income bracket and location around our dental offices both here in Orange county and Bay Area (California). Cons Since are marketing goals superseded our expectations through AvidTrack, it would be unfair to come up with flaws.... Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor September 21, 2023 Dear Dr. Mohsin, We are very grateful for your review and endorsement Sir. It has been our pleasure to be of service to you and your entire marketing team in your Orange County office and the Northern California office location. We are looking forward to seeing your expansion plans across California and want to be your go-to partner for your new business lead tracking and attribution. Regards, Amin BS Bruce S. CEO Health, Wellness and Fitness ### "Call Tracking 101" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 September 19, 2023 Have used this for many years.Has been a valuable tool for me.Each ad we put out, gets its own number.Each month I can easily see which campaigns are performing and which aee not.Each campaign will tell you they track their campaign for you but AvidTrak puts them in one spot so you can easily make an educated decision with all the data in one place. Pros Very easy system to setup and use so I can have muliple ads with multiple numbers in one place. Cons Record and track outbound calls which could become an issue for quality assurance. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor September 20, 2023 Bruce, We thank you very much for your support and greatly value every input that you have provided to us over the many years that you have been our client. We hope that your your mobility businesses continues to Soar and that each and every day that you succeed we remain your partner in success. Regards, Amin Sadiq M. Director Wholesale ### "Avidtrak has great products and excellent customer care after sales support" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 19, 2023 From the time we first engaged Avidtrak for their call tracking technology, it was evident that they are committed to delivering a critical technology to with top-notch service. Their call tracking products have proven to be an invaluable resource to business. The level of precision and accuracy with which they track and analyze calls is truly impressive. This technology has allowed me to gain valuable insights into my marketing efforts, understand customer behavior, and make data-driven decisions to optimize my campaigns.Technology is one part of their strength; it is their outstanding customer support that keeps us linked to Avidtrak. We have always got a human to human interaction instead of getting a robot answering previously recorded scenarios. The customer support team at Avidtrak is not only knowledgeable but also incredibly responsive, helpful and with very short to no wait times. Whenever our team members have questions or encountered any issues, their support team was readily available to assist me. Their dedication to ensuring that I had a seamless experience with their products was truly commendable.Avidtrak is not just providing us with some key technology products but they go above and beyond in ensuring our success in utilizing their products. Pros It was their product technology that brought us to Avidtrak. After several meetings and discussions we realized that the team members know what they are talking about. We did not get a feel of sell and forget mentality from the Avidtrak team. Their implementation team members not just educated our team with the functioning of their call tracking and management products but that made sure that our team is 100% satisfied and comfortable with the new system. They provided our team members a comprehensive training on how to use their call tracking tools effectively, which was instrumental in maximizing the benefits for our business. Their ongoing support has been invaluable in helping me adapt to changing market dynamics and refine my marketing strategies. Cons I don't see any negative in the 2+ years of service that we have had from Avidtrak. The only limitation is caused by our own time constraints. We want to use Avidtrak services to a greater level. Alternatives considered [Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/) [GoTo Meeting](https://www.capterra.com/p/163332/GoToMeeting/) Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor September 20, 2023 Dear Mr. Mehdi, Thank you very much Sir for your continued confidence in our product platform and for providing us with timely feedback every time we roll out a solution based on your specifications. It has been a wonderful learning experience for us working for you and your team and we wish you continued success as your business grows to new heights. Best, Amin [View all Reviews](https://www.capterra.com/p/152198/AvidTrak/reviews/) Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)