CallFire

VoIP Call Tracking

4 / 5 4 reviews


Average Ratings

4 Reviews
  • 4 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    $99.00/month
  • Pricing Details
    2500 calls/texts $20 Keywords $2.50 Phone Numbers
  • Free Version
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
  • Support
    Online
    Business Hours

Vendor Details

  • CallFire
  • www.CallFire.com
  • Founded 2005
  • United States

About VoIP Call Tracking

Share call detail reports, record any inbound calls, and receive both call & texts to local numbers using call tracking software.


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VoIP Call Tracking Features

  • Call Recording
  • Call Routing
  • Caller Identification
  • Campaign Management
  • Conversion Tracking
  • CRM
  • IVR / Voice Recognition
  • Keyword Tracking

VoIP Call Tracking Reviews Recently Reviewed!

Cheap, easy phone banking

Jul 18, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This is the most cost-effective way we've found to do our online phone banking. It has a lot of customizable options in set up, and we can easily set up a campaign to gather information.

Cons: I'd prefer my agents/callers to not have to sign up for an account when they join a calling campaign. It results in unwanted marketing emails to people who aren't potential customers.

Overall: It allows us to do so much of our external outreach -- phone banking, texting, robo calls, and more!

Excellent for managing multiple call campaigns

Dec 12, 2016
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Versatile, fairly easy to use, easy to customize.

Cons: Sometimes tough to export data.

Overall: The non-profit agency that I work for has been using the Callfire Cloud Call Center for over 5 years now as a tool to better manage our customer service outreach. The software allows us to easily create small targeted calling campaigns for individual staff or a large multi-user campaign for customer service follow-up with our entire customer base. The metrics that the software provides allow us to track staff productivity during calls, see good versus bad phone numbers, a number of live answers, etc. The data/question screen allows for customized Q&A that operators can fill in while on a call and which can be exported to Excel for data mining later. One major complaint is when trying to export the data. Not sure if this is due to the size of the campaigns, internet connection, the software itself, or what but it can often take several clicks of the export/download option over many minutes (I've seen it take anywhere from 3 minutes which is reasonable to one time when I spent over 20 minutes trying to open a campaign and export/download the results). This issue we have witnessed on multiple occasions over the years so it's not an isolated incident but again, tough to truly track down what the problem is. Customer Service, however, has been great in trying to help us on the occasions when we needed info but could not get it from the system.

Meets Our Needs Daily

Nov 07, 2016
3/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: CallFire has a broad product suite that we use in a number of ways to launch, track, and refine our sales and support calls. We have found their web-based user interface to be simple enough for most anyone to use and the tech behind the scenes to be so robust that it's well worth the price point.

Love this app!!!

Apr 27, 2016
5/5
Overall

Comments: Absolutely amazing. If you have too many people to call, use this app. I love it as I simply hate dialing. This app saves my life and improves my productivity.

Pros: Easy to use, fast and efficient. Love it! Friendly staff!

Cons: None! Not a thing I encounter but may be the occassional Internet lag.