Provides end-users a possibility to unlock/reset their own password 24/7
Feb 10, 2017
Yannick Van Landeghem
Information Technology and Services, 5001-10,000 employees
Used the software for: 2+ years
Ease of Use
Features & Functionality
Value for Money
Likelihood to Recommend:Not LikelyExtremely Likely
Pros: - Integration with Windows (reset/unlock at logon screen)
- Very helpful customer support!!
- Release some work from 1st line support
- Accessible 24/7
Cons: - Reset is based on questions which a few end-users forget the answer to. It would be nice to have a SMS or call feature, together with a personal PIN, which can provide you a code to reset your password.
Overall: We've been using this software for a few years now and are satisfied with the result it has provided us. The main goal was to provide the end-users a possibility to unlock or reset their account, 24/7. Often someone's account got locked-out out of business hours which blocked him/her from continuing work. This tool provided the solution we were looking for. It also integrates in Windows so the user can reset his/her password at the logon screen.