Devolutions

Remote Desktop Manager


4.5 / 5
94 reviews

Who Uses This Software?

Remote Desktop Manager is intended for sysadmins and IT pros ranging from stand-alone users to Fortune 500 companies. RDM is the perfect solution for IT teams looking to centralize remote connections.


Average Ratings

94 Reviews

  • 4.5 / 5
    Overall

  • 4.5 / 5
    Ease of Use

  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $149.99/one-time/user
  • Pricing Details
    Perpetual licence with optional software maintenance renewal.
  • Free Version
    Yes
  • Free Trial
    Yes
  • Deployment
    Installed - Mac
    Installed - Windows
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online
    Business Hours

Vendor Details

  • Devolutions
  • devolutions.net
  • Founded 2004
  • Canada

About Remote Desktop Manager

Remote Desktop Manager lets you centralize all your remote connections, passwords and credentials into a unique platform that people love to work with. Drive security, speed and productivity through your organization while reducing risks for your IT department. Join over 335,000 users in more than 140 countries who enjoy Remote Desktop Manager.


Remote Desktop Manager Features

  • Capacity Monitoring
  • Compliance Management
  • Event Logs
  • Hardware Inventory
  • IT Budgeting
  • License Management
  • Patch Management
  • Remote Access
  • Scheduling
  • Software Inventory
  • User Activity Monitoring

Remote Desktop Manager Reviews Recently Reviewed!


Capterra loader

Holy Grail of Remote Desktop Software

Aug 22, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I can quite literally remote into a crazy amount of connection environments all within under a minute if I want to as well as a specific connection environment along with its specific VPN connection dynamically if I want without having to connect to that groups VPN first.

Remoting like a boss isn't the only plus to their platform. They have an extensive amount of tool sets one can use within each connection environment to use such as macros, scripts, management tools, command line tools, sub connections, logs and many others. The list of additional functionality is greater than one would be able to leave in a review.

Cons: The only cons I have come across over the years were there were a few times I found the version for Mac OS to be a little buggy but that was resolved timely and it didn't affect the actual functionality of the software.

Also, some of the macro and script help documentation could have been a little more detailed. However, the help documentation pertaining to this could have very well been updated since the time I needed further clarification which was when I first started using it. I have not needed to use it since that time now that I understand how to configure the macros and scripts within the software.

Overall: I came across Remote Desktop Manager in my search to find a better solution to what was becoming a time intensive process of updating, managing and remoting into what was growing to be a substantially large number of various types of connections.

After testing several different remote management platforms with great disappointment, I finally found Remote Desktop Manager and have never looked back. I have been using it for over 5 years now. Not only do I use it to manage all my connections but I can use it in a well laid out platform.

Capterra loader

Like coffee, RDM is the first thing I open when I get to work to start my day.

Jul 24, 2018
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Supports every possible (nearly) type of information or connection type you could need to provide top tier support (internal or external) in a very powerful and effective interface. The tree inheritance model of (security and credentials) means I can set something once and know that all the items below it will operate the same unless I override it. Product has a constant stream of updates and releases to address issues (bugs) or provide new features and functionality. The software is incredibly extensible and can work with many other products that may already exist in your environment. You can choose to move the data from the other product or let RDM simply refer to the other product. This means RDM only enhances what you have unless you want to replace it and then there is likely and import/migration tool to move the information without reentry.

Cons: Client is (currently) a thick install and you have plugins to extend its use so you do need to insure disk space, memory, and CPU available but I have it open and it is using less resouthere are less resources than Google Chrome. Client can lock up (mostly when switching from/to VPN connection) but that is more because we run the Password Server so it is remotely authenticating access. When I was the only person using the software this was not an issue.

I've loved RDM since the first day I installed it!

Jun 29, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: Based on the name, you'd think this is a tool just for Microsoft RDP, but you'd be very wrong! It can do SOOOO much more! I love that I can manage my RDP connections, along with SSH & VNC connections as well. I can have links to websites that I frequent and auto login using credentials in the repository. I have my vSphere client connections as well as vSphere Remote Console sessions as well. I have connections to my AWS EC2 accounts as well as S3 buckets as well.

I also love the "keep tab on disconnect" feature! As an engineer, I'm constantly rebooting servers to troubleshoot issues, build new ones, etc. This is a huge time saver for me.

Cons: I haven't found any cons for the tool yet. I do have some coworkers that use the tool as well and the biggest complaint I hear from them is, "ANOTHER upgrade?" They complain that new versions come out too often. I see that as a plus not a con, but everyone's different!

Overall: I started using the free version of RDM many years ago. I was looking for something to manage my RDP connections in one place. When I found RDM and say all it could do, I immediately installed it and began using it! Soon afterwards, I upgraded to the enterprise version and now can never look back!

Recommendations to other buyers: Go to their site, download the free version and check it out. Then look at the comparison page to see what you get in the Enterprise version to see what you're missing! :) You won't be sorry!

Vendor Response

by Devolutions on June 29, 2016

Thank you so much for your support Ben!

System Administration Streamlined

Jun 28, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: Efficiency. It brings all of my systems into a single pane of glass. I also enjoy the numerous connection types that allow me to completely customize the product for my teams use.

Cons: I've been using this product for 2 years. I have yet to find a limitation...

Overall: In January 2016, our company, Holland Computers, Inc. was selected for a case study using Remote Desktop Manager.

This is a product that I strongly believe in. Rarely does a tool come along that becomes your entire toolbox. In the course of doing my daily work, I have to make hundreds of connections to remote servers, manage those servers, databases, web sites, application servers and developers. RDM gives me a centralized, single pane of glass from which to do all of it. I can store passwords using my favorite password manager, Keepass, write and assign scripts, manage services, and build custom connections to every device, server and workstation I manage.

The best part is that my entire team can use this and we don't have to keep redundant information in multiple places. Now, we can collaborate as a team, updating and sharing tools and connections in a way that makes all more efficient!

Get your copy here: http://devolutions.net/ref/545020

Recommendations to other buyers: Try it! You will not be disappointed

Best program to manage multiple remote connections using different protocols.

Jan 17, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: - Ease of use

- User license (If you work for multiple companies, you only have to buy one licence)

- Even without an active subscription RDM can be used for many years

- Plugins available for nearly every remote management protocol one could think of

- Plugins for 3rd party programms like Browsers and Password Managers

- Awesome automatism possibilities

- Ability to run own scripts (e.g. Powershell) against remote servers

- Centralized connection management

- Great security management

- Roles for centralized connection managment

- Ability to use cloud or on premise

- Even standalone many possibilities to secure connection credentials (like local KeePass)

- Stable

- Fast and helpful support

- Clean interface using ribbons

- Good licensing model

- Fast bugfixes

- New features

- Assesment management

Overall: Makes an admins life much easier - every single day!

No work day without Remote Desktop Manager!

Jul 22, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: -) Team Management

-) Security Role Based

-) Centralized Password Management with granular security

-) Many VPN Add-Ons

-) Web Browser Integration (Devolutions Web Login)

-) Available on Android & iOS

-) Centralized Templates

-) Features like open VPN automatically if ping fails!

-) Support the import from many other programs

-) Subconnections

-) To-dos with reminder feature

-) Documentation section

-) Support variables

-) Last but not least - the Support!

Cons: I've been using this product for 3+ years now so - hard to believe but at the moment there are no criticisms.

Overall: saves a lot of time, the search for passwords finally belongs to the past - a centrally repository and the changes are in seconds on all clients available - also perfect is the offline mode! Also, if you on the way, you can use one of the mobile apps to get access fast and secure (supports also the offline mode!)

Remote Desktop Manager - A brilliant multi-tabbed remote desktop management app

Feb 28, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: Remote Desktop Manager seems to do what is does best quite simply, and that is be a very useful way of viewing many remote desktops in a multi-tabbed environment. I am able to view the remote desktops of any PC or server whenever I want. But it doesn't stop there. It also allows other remote connections protocols to be used, such as VNC. I can group machines however I want. So I can have servers in one group, banks of PCs in another etc.

Cons: None worth noting. However it does sometimes crash out when a new version is available. But that could be my machine.

Overall: Easy and quick access to all of my estate. It is easy to setup a remote desktop profile for every machine and a click gets me straight in whenever I want. Each one appears in a separate tab and they can remain open for as long as I need them to.

Good utility for managing a large collections of servers and VMs

Jun 10, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Once you have everything configured to your liking it is very easy to jump around to different machines, this is a life saver for any managed services organization. Connections to libraries simplify management, important commands like sending CTR-ALT-DELETE are here, managing a mix of virtual machines and steel boxes is possible and easy to do.

Cons: Out of the box you may need to arrange and configured everything to your liking. This can take some time however it is worth doing. If you start out organized, this software can make your like much easier.

Overall: This software has encouraged our team to operate more efficiently and in a more organized fashion. We manage a worldwide network of customer and partners' machines, both virtual and real. It wouldn't be possible without a tool like this.

Best Remote Desktop App I've used

Apr 05, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money

Pros: I used to love an app (Mac) called CoRD. It beautifully laid out multiple connections in a tabbed layout minimizing the number of windows I had open. However, as the Mac OS evolved the app did not and stopped working with newer versions. I then came across Remote Desktop Manager and it does all of that and much much more. You can create workflows to connect to a VPN first, save specific credentials for different connections, and even setup remote connections for Telnet and SSH to network devices.

Cons: Honestly, the only part that's hard to swallow is the price. There is a free version, but it limits the connections you can create. I believe the paid versions is close to $200 for the Enterprise edition.

Remote Desktop Manager is the most comprehensive remote session manager I've used

Sep 12, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
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Pros: As a SysAdmin, this is literally one of my most-frequently used applications. It's fantastic being able to save different remote session types into one interface and being able to keep them all consolidated. When I install updates in environments where we manually deploy, I can open 10+ connections at one time to save myself time. I couldn't recommend this application more!

Cons: Every once in a while, the software will lock up on me, causing me to lose my current sessions. But it's very rare.

Overall: This software makes doing my job significantly easier. Rather than having SSH, SCP, RDP, etc. sessions strewn across different apps, I have everything integrated into a single interface, and all my passwords are saved (encrypted) for ease of connection.

It's the product to beat for system administrators looking to manage remote resources

Aug 08, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: Every now and then, a piece of software comes along that genuinely saves time and makes things easier. Remote Desktop Manager is absolutely one of these products. I've been using RDM for many years and it's my single go-to application for managing not just remote desktops, but SFTP connections, cloud resources, online applications, printers and more. It's very customisable. The product has many built in connection types, but you can also create your own with scripts and chain commands together.

Cons: There's very little I'd say I dislike. The program isn't the fastest to load, but I spend all day within its user interface so it's not something I experience often.

Capterra loader

It is a secure tool for remote access of Networks and Servers including multiple protocols and VPN

Jun 05, 2018
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money

Pros: It has built-in corporate password management tools, general-level access controls, one-click connections and multiple single-window access to reduce desktop clutter. Injection of credentials directly on remote servers. They can never compromise any information, since they never have access or knowledge of plain text credentials. It allows to control, delegate and filter the user's access to privileged accounts using a role-based security system. You can integrate FTP, FTPS, SFTP, SSH without any inconvenience with reduction of costs

Cons: Not being able to perform a scan of the Network Domain where all the equipment can be visualized and thus not have to incorporate one by one to the tool, but only the users and the keys. We can not see what equipment is in use or failing that ip are assigned, to see the Domain Forest.Being an easy, comfortable and practical application.You can know who did what with a password, where they did it and when

Remote Desktop Manager Review

Dec 06, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Remote Desktop Manager has all the features to make the life of a System Administrator like me much easier! Having all my RDP connections stored in one great place is fantastic. Price is very cheap for all the bells and whistles it has. Supports a wide variety of systems.

Cons: I can't say anything negative about this tool. It is the best in its category.

Overall: This program saves us a lot of time and enables us to provide fast and quality support to our clients. Not having to locate the hostname of the servers and type our AD credentials every time is a huge time saver!

Recommendations to other buyers: If your company is in need of a remote desktop manager software, there simply isn't one better on the market. Definitely worth buying!

One of the best software i use.

Jun 02, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The software supports so many connections types. It provides for cascading credentials so i can create connections and then move them around between folders when i migrate connections from different environment, saving me time and money when i do migrations. It can test connectivity and react accordingly when trying to connect saving hassle when using my laptop from remote locations.

Cons: I have not found any real cons on this software. Although you may find some minor bugs every once in a while they are usually fixes very quickly.

Overall: It save me so much hassles when connecting to remote and local services.

Capterra loader

It allows our team to share RDP config and password and prevent us from duplicating those.

Dec 09, 2017
5/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Organize your RDP sessions

Enter your password once and apply it via inheritance on multiple RDP sessions (either shared or personal passwords)

Share RDP sessions with colleagues (stop duplicating configuration)

Cons: UI is hard to customize

So much features that are spreaded everywhere makes it difficult to leverage most of them

A lot of UI elements seem out of place and are not really user friendly

Overall: My team loses a lot less time duplicating RDP sessions

My team loses a lot less time when changing their password (every 90 days)

Folder organization and inheritance makes everything way more efficient

The main tool to control servers access (RDP/SSH/VNC/Hyper-V/Web)

Jan 03, 2018
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: RDP, SSH, VNC, Web and other protocols in a single tool;

Credentials also managed (and imports or manage other tools too);

Security groups for the entries;

Automations per entries;

Auto login;

Record everything in files or Databases;

Audit access;

Cons: Slow to open sometimes. At startup (at least in the version i'm using), opening putty sessions is a little bit slow, but the other stuff turn this a small point, compared to the positive points.

Overall: Sysadmins no longer using standalone tools to manage the environment. Security level increased, and a easier management.

Love having all my remote connections in one software

Mar 12, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Having all my remote connections in one place and have it save all my information makes accessing our servers much easier. Also very very easy to back this up and send to other users so they can input their credentials and gain access to remote connections

Cons: Lock your station if you have this software saving your passwords otherwise they will be very easily accessed by anyone walking by your work station.

Overall: Love this software and use it daily, also makes it easy for setting up our new users and to know they have access to all the servers they may need.

Great software for remoting into anything

Jun 22, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This software simplifies remoting into anything! Servers, switches, desktops, you name it. This is our primary tool for remote controlling everything in our environment. We love the simplified interface and the organization it allows.

We can do everything with the free version but we will be evaluating the paid version for AD integration.

Cons: Setting it up can be intimidating for first time users because of the numerous options.

Free version does not allow a shared database, which is understandable.

Remote desktop Swiss Army knife

Nov 07, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: This application has it all. It connects to anything you could want to remotely administer. from SSH to RDP to VNC to Vmware view it has it all. You can share connections between a team as well via a SQL database or other means. It works well for every occassion. Support is great and they strive to satisfy all of their customers. This is a really great application and it runs on Windows, Mac, Android and iOS.

Cons: No Linux version but they say that they are considering it.

Overall: It is a feature complete product and very well thought out. It has the ability to connect to so much stuff. The Development team is very active and they participate in their forums which is great.

very nice software, good team!

Jun 27, 2016
5/5
Overall

3 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Database shared with the Team

Permission per folders or per entries

All kind of data, including password

Mac and Windows can share the same DB

Support almost any kind of remote session type

and, more, more, and more

Cons: a little expansive

no Cloud based/Browser based, need to install the software

doesn't work well on mac

no linux

Overall: Been working with RDM for years, and it changed my day to day work. Can connect everything all together in the same UI! Very effective.

Recommendations to other buyers: I tried many similar software, and for Windows, it's really the best

Vendor Response

by Devolutions on June 27, 2016

Thanks for your review Tommy!

For me the number one tool to manage servers

Oct 04, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: - Easy to use

- Build in ssh, rdsp web, database access, S3 browser, VPN, etc..

- Can be integrated with password tools like LastPass, KeyChain (and many others)

- Can start scripts/programs before or after making connections

- Can start a VPN before connecting to a server/ and stopping VPN after disconnecting

- Group servers/connections in Folders

- Store contact details

Cons: - Crashes sometimes

- Some work is involved when switching from the Windows to the Mac version

Manage your own sessions, a given. Manage EVERYONE's sessions, bingo.

Jun 22, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Session management, credential management, app management via powershell, sql or online back end, tracking users, tracking equipment... the list just goes on and on.

Cons: Importing can sometimes be a little hard, but way easier than any other product. Using an IP Scanner that exports to csv can speed up the process greatly.

Overall: Not only are my sessions managed and safe, so are my users sessions. I can keep track of what they're doing, my inventory, and myriad other things as well. There's so much power in this software... you end up creating uses for it.

Remote desktop for small business

Oct 21, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: It is the best tool I can use for my business. It gives me access to my desktop from other devices so I add to an invoice open word documents and save them it has been so easy to set up also

Cons: If your tablet is does not have the same software on it then you will have a problem opening and editing documents like excel and word not wordpad

Overall: I use it to edit documents like invoices that are stored on my desktop or template that I need to access for a invoice to a customer requesting it because they are not the owner.

Great tool. Lots of advanced features.

Jan 12, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

Pros: A great multi-tool. Connects to all manner of remote devices. I love the multi-user functionality. Gives us one place to store device information and login credentials (even per user credentials). Very active updating/extending.

Cons: I haven't had the easiest time learning some of the features. This tool is *great* if you already know a lot about protocols, authentication, private keys, etc. But don't come here expecting it to tell you/help you learn how to set these things up.

Remote Desktop Manager is a easy to use platform

Oct 04, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: I love that its easy to access by searching "remote" in the windows search bar. it launches flawlessly and will redirect local printers for use on the remote side. We have many users that use remote solely at their work stations and its very easy for unexperienced users to nagivate and figure out. I love that you can add multiple remote shortcuts on each computer so that many people can log on to their on RDP

Cons: i guess one of the things that makes it a little more challenging for new users is when it holds the prior users name in the log in box but other than that is great.

Free remote management tool to manage all of your workstations via RDP

Mar 15, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to create a library of all of your computers. You can save admin credentials so it's easy to just double click on the computer and log in without having to type in your credentials each time.

Cons: Logs in to each computer via RDP so only one user can see the session at a time. This is best used on-site as this can be a security issue using this software to log in from outside of your agency.

Tried many, stayed with RDM

Jan 05, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: - native support for plenty connection types

- not supported connections can still be made with use of external software directly from RDM

- nice and friendly interface

- cloud storage for the connection settings

- mobile version

Cons: - editing multiple items at once is not working for me as expected

- free edition is very limited

-No Linux version

Overall: Finally I have one application which helps me to do my daily job. One which runs on all of my devices and I do not need to care about sharing the settings, etc.

It just to its job and it's extremely easy in use.

RDM is a great tool!

Jan 27, 2017
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Continue improvement and integrations!

Cons: Setting up new users with SQL database could be easier.

Overall: We have used RDM for many years and they just keep crank'n out the features and tools to make the user experience great! We use the Admin tools to provide multiple teams access to different groups of hundreds of servers and pcs! It can handled complex connections!

Recommendations to other buyers: Great for teams! No reason all the employees need to know the passwords! 1 APP Simple connections!

Now Screen swapping is easy

Nov 02, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: We can work on multiple platforms with this. Easy to use. Just need to enter the IP and user credentials and within few seconds, the user will be switched to a new virtual machine and can work there

Cons: There is Nothing to complain about Remote Desktop manager

Overall: Being a tester, I have been using this from career start.it is required essential in a software organization.

Capterra loader

clean interface

Nov 06, 2018
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: This software has great remote connections manager and you can access your data when offline. I also like I can connect to my work computer and connect remotely to my personal laptop at home.

Cons: User interface is a bit overwhelming at first but the more you use it and get familiar you will get the hang of it.

It is a very rich tool in terms of its functionality and allows covering multiple needs, a software that constantly evolves from better to much better

Jun 08, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: "I just do not think it has competition, it's a very useful way to access many remote desktops in a good distributed and clean UI / UX environment. excellent and very useful generation of automated processes since you have a great set of functions that are easy to use. very good security management and audit access ... excellent support and mitigation of errors, the mobile version can be improved, I do not say that this bad but it can be better."

Cons: I can not find major problems or deficiencies to this software, it does what it should do and more is recommended without hesitation ... maybe, the price can be a bit expensive.

We use it in the healthcare industry

Jul 19, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: It keeps all of our systems, tools, and passwords all in one simple to use interface that is surprisingly at an affordable price!

Cons: You know, I can't think of anything that I dislike about RDM because they're very open to suggestions and will make changes based on feedback.

Handy Tool

Sep 27, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: This makes it possible for our office to go from our current server to our old server in no time at all. We run 3 servers simultaneously and this makes our lives so much easier

Cons: Nothing negative to be said about Remote Desktop manager

Amazing and only getting better

Jan 30, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: With continual improvements and reaching out to the community to see what we see as important to work on, it just keeps moving on up.

Overall: Simplification of managing all of my connections to SSH, FTP, Shares, RDP, web services, and docuemenation in one sweet package.

Capterra loader

Great product!

Jul 30, 2018
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Extremely
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Pros: The wide support for systems/tunneling/protols/services is just breathtaking. On-prem servers (windows, linux), hypervisors (vmware, hyper-v, Xen and more), cloud storage services (dropbox, google drive, amazon S3, azure blobs), systems only reachable using VPN, no problem!

Cons: Its hard to find negatives, but there are some annoyances, sometimes managed systems disappears from the taskbar-icon making switching back to a system harder than it should have to be.

Overall: Easy access to managed systems and services.

Great tool for managing connections!

Jul 05, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
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Pros: Has about every feature you can think of. Saves me time.

Cons: Maintenance too expensive.

Overall: Have my own company for over 10 years now, server small to medium businesses in The Netherlands. I specialise in Microsoft products.

Recommendations to other buyers: If you're not using it, start now!

Great remote desktop software with a big set of features

Jun 12, 2017
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Extremely
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Pros: The set of features is infinite. Once you start using something you didn't even knew you needed, you'll miss it forever when you don't have it.

It's also really easy to use. Very intuitive design.

Cons: Performance is sometimes a bit wonky. Random crashes when too many open sessions are a pain, but surely theres a session restore, which makes it easier to restore.

Overall: You can save a lot of time and effort using this product. Also having everything set in a database is great, because you don't need to for minutes for credentials or other stuff.

Feature packed

Oct 02, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Extremely
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Pros: Every protocol you will need

Tools you never thought you'd need

Great SSH key manager

Ability to group sessions and apply domains/credentials with folders

Cons: This only real issues I have with Remote Desktop Manager is slow start up speeds, and the number of dependencies that install one after the other.

Overall: Productivity and organize my sessions

Capterra loader

I have been using this software for the past 2 years and I can say that it has increase our producti

Jul 20, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: It is wonderful in terms of remote connections, no need to save usenames and passwords elsewhere. It is a great saving time software.

Cons: None. I don't think I do not like anything in this software because it is unique. So I don't think people will dislike it.

Overall: Time saving, increased productivity and provides security of passwords

Best RD software ever build!

Oct 18, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: You can manage all your RD connections from one tabbed screen! You can save all your connections to the devolutions cloud and have them always ready! There is also an app for android and ios

Cons: I would like to see more extensions for RDM. For example a LastPass extension. Except that everything is just perfect!

life saver

Sep 07, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: this is one of the best and easiest to use remote desktop software products i ever used; it's easy to install on both desktop and laptop and easy to manage remote login info.

Cons: installation time is longer than expected

Overall: this software helps employees to work remotely with secure access to private and confidential data.

Indispensable Software

Jun 11, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
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Comments: You should try free version

Pros: Everything is grouped and in place pleasantly. Remote tasks / services / shared folder options are easier and smoother. It supports multiple connection protocols, you use an application for multiple protocols instead of one of each protocol. Each update expands the services and features of the application.

Cons: The application does not remember the size of its window If you open many sessions it will consume a lot of RAM

Remote Desktop Manager for work

Oct 27, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I am using through RSA token connectivity and that is very secure.

Cons: Every time i need to connect to Remote Desktop to connect DB

Managing Remote Connections easy.

Feb 07, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I am a big fan of well thought out interfaces. The interface is what I like most about this software. Everything is front and centered for you to manage.

Overall: The benefits that I get from this software is the ability to easily perform your daily routines while remoting to other computers and servers.

The finest full-service Remote Desktop Manager there is.

Oct 27, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Instead of describing specifically what I like and don't like, I'll write on how I use it.

I began use of RDM well over a year ago using the free version as a trial/test for a larger distribution. I immediately found it so incredibly useful through its rich feature set that I quickly ordered the enterprise license and began designing and scaling my rollout. As more time is spent learning the software, and all of its included features, my team and I have developed better processes and workflows for everything we do in our daily work lives. Serial connections, SSH, Telnet, RDP, Hyper-V, credential management, console, etc. It is all so easy to control with AD integration and SQL backend, and back that up with application security using forced logged-on user credentials and Yubikey 2FA. We are very pleased with all it has to offer, and have only experienced less than a handful of times that the application has hung. We have determined what the causes were each time, and have easily changed our practices to accommodate. When contacted, their technical support is incredibly knowledgeable and equally as quick to respond. Five stars for this developer and for their determination on making this software the absolute best it can be!

WOW!

Dec 12, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: This is a great program we use the enterprise version and it is nice to be able to share a common connection pool so that we are not always maintaining our own independent pools of connections on our independent systems. You can still store your personal credentials on your personal system too. The ability to create so many different types of connections to all of my servers to manage every aspect of them is fabulous. They have an amazing support environment and forums as well. if you are looking for a remote access tool this is a one stop shop here.

Cons: no official linux client (but there is a published way to run the android client on linux) can be a little pricey but it is so worth it.

Overall: the perfect Remote access tool

The Best and Secure Access

Sep 14, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: All connections in one tool, easy to use.

Cons: Could have translation to Portuguese Brazil.

Overall: I've been using RDM for over a year and it's become my main connectivity tool. I have two words that for me define well this tool security and agility.

The only Remote desktop tool that I fell in love with.

May 03, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Great remote management

Lots of features

It is very easy to start working on RDM and everything just goes so smooth

Ability to store credentials on it.

Very well structured and informative tabs.

Really easy to manage all of my remote connections into one solution

Jul 18, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It simplifies remoting of Server Machines, desktops, NVR, etc. This is the best tool I have ever used to remote controlling everything. I loved its simple interface. Taking backup is quite easier which gives you peace of mind. Most important part is its team sharing feature. You can also save your time by saving admin credentials and log in without having to type it each time.

Cons: First of all free edition is limited one. Secondly there would be a suggestion that it should have the network scanning ability, or at least we must know which of my remote connection is healthy and which one is getting weak.

Overall: It saves my time, money and definitely my efforts towards all of my scattered appliances.

A nice comprehensive program for managing contacts and remote connections

Oct 23, 2018
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
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Pros: - Can store company and contact information, payment information, remote connections, and cloud storage connections - Can even start Powershell and Microsoft OneDrive connections - Simple to install and start using

Cons: - User interface is a bit overwhelming at first for someone not with an IT background. Takes time to learn.

RDM is fantastic!

Nov 30, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: The rich feature set. Ease of use. Easy to import devices. Central DB connection. Password management.

Cons: Feels like RDM is constantly prompting for an update.

Great product, easy to use

Oct 06, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: It's very easy to use. You can also open more than a remote desktop session at the same time

Cons: If you have a big screen connected to your laptop and you open rwmote desktop in full screen it will take the size of the laptop screen not of the big screen

Overall: If I work from home I don't need to bring my laptop from the office, I can remote connect from my personal laptop

Ideal for personal use.

Jul 24, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: I use RDM's free version and it has greatly improved my experience using the internet, the password management has saved me a lot of time. I am currently testing it to verify if it is an option for the company and the truth is that the fact that it works well with Linux is a pro.

Cons: So far I have not found many aspects that displease me, the only thing is that in the short time of use has been updated many times and that can be annoying.

Just Spend the money....

Nov 09, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Sessions and credential management

Cons: Nothing!

Overall: If you are having multiple sessions to multiple environnements/credentials... RDM is the way to go!

Easy to backup and restore, very useful!

Accesible and easy to use

Jul 27, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: I like that i am able to use this feature which will allow me to work from different desktops that are connected. Also if i am working remotely i can get access to my desktop.

Cons: that at times, the system will not allow me to remote in. if i am accidentally logged in elsewhere.

Capterra loader

Many features, to be exploited better

May 07, 2018
4/5
Overall

3 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
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Pros: The product is very rich in functionality and allows to cover multiple needs, from simple work organization to saving passwords.

Cons: Although it is a complete product, it is often used ersclusively as a remote access software and no much more.

Overall: It is a complete product that requires minimal training.

Devolution's Fan

Dec 30, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The user friendliness and complex features available

Cons: None

Overall: I like Devolutions very much because it has so many features we can use to do remote connections mainly the the ability to write Powershell Scripts, the password Vault and the Tree View interface which is easy to navigate.

remote desktop manager

Feb 27, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This product works as if you were logged into the actual server at work. IT is in real time and has not problem working as well as if you were at the office.

Overall: This product is utilized to work from home so that it is simplified to log onto the server as if you were at the office.

Good remote desktop support solution for SMB IT departments

Jul 31, 2018
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Comments: Will likely be upgrading to a paid version in the near future.

Pros: We've been testing out several RDM solutions over the past year to try and determine which option is the best. Devolutions Remote Desktop Manager is simple to use, and the ability to store the connection details in one location is incredibly helpful!

Cons: I've been using the free version for almost a year to compare it to other programs. I find that, on startup, it can be resource intensive where others load up much faster. After startup is completed it seems to run fine.

Remote Desktop Manager

Sep 27, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: The Remote Desktop Manager is easy to install and very simple to use.

Cons: I have had a couple issues downloading and setting up the program but since have had no problems.

Overall: I am able to access the systems in our other offices quickly and I have not had a problem since the innitial install. We had issues connecting with our old software. I am very pleased to say we have had no connection issues since we installed Remote Desktop Manager.

Does Everything We Need It To

Oct 18, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: The software does everything we need it to in order to allow remote logging in.

Cons: Sometimes the actions are a little slow to respond when working through the remote desktop.

Capterra loader

It stalls and is glitchy, but it's neat when it actually works.

Jun 19, 2018
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: Working remotely is much easier when I have this tool in place! There is no limit to how much you can do when using this tool, and I do not experience much if any distortion like you sometimes will with remote-in programs like this.

Cons: It will often freeze up or stall. I have had issues with it disconnecting from the VPN randomly, as well. It may have something to do with the Internet connection.

Overall: It works most of the time, and it makes working from home a lot easier because I am able to access my servers and locally stored documents!

A must have tool for anyone that calls themselves a sysadmin!

Sep 01, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: Credentials

Cons: n/a

Overall: Its has been great so far, their community support is awesome as well. The product has allowed me to get all the servers organized and manage all the credentials.

This is the best remote desktop application. Does so much more than just RDP, best features are the

Oct 31, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: So many connections protocols options, Integration with different password managers, password vault, ssh tunnel and so many other connection options and features

Overall: one app to store all my remote desktop connection information accessible from any device

Capterra loader

The most advanced remote desktop management software I ever saw

Jan 13, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Remote Desktop Manager provides very rich functionality for connection management, a lot of oppotunities of 3rd party software integrations and credential management. Integration with cloud is great

Cons: Actually can`t say anything bad for this product, but maybe it is too coplicated for just connection management software, but it is a reasonable price for such rich functionalyty

Overall: Organized my RDC connections and saved a lot of time

Capterra loader

Love it

Aug 03, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
Likely
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Pros: Very simple to set up and get started, even for newbies. One can help clients remotely, and it is very affordabe

Cons: Both the computers are supposed to be running the software and on an active internet connection.

Remote desktop Manager - convenient to troubleshoot

Dec 06, 2016
5/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money

Comments: While working on the help desk, there is no tool more valuable than Remote Desktop Manager. It allows you to remote into the user's machine and see what they are seeing. You can't do your job well if you can't see what they are seeing. Especially if you need to try a couple different things and see what happens. You can spend all day trying to see what they see by having them tell you, but we all know that doesn't work well. It's super easy to remote into their machine, once they grant you access. From there, it's just like working in front of their computer. Super simple way to get things done from your home or for users in different areas of the world. A must have for your help desk.

Mac to Windows

Apr 19, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: Simplicity to login to my Windows server from my Mac Laptop. Good Speed. Solid Connection. No real issues.

Cons: Inability to move files without saving them on the cloud first. Wish for the option to copy or drag. Remote manager occasionaly disconnects for seemingly no reason. This is a minor inconvenience.

Great product, mekes admin`s life easier

Dec 03, 2017
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: RDM makes my job faster and more efficient. I can use KeePass that I using for a long time, with integration with RDM, and manage my credentials in a familiar way

Cons: Product has a lot of different functions, so it may be hard to find what you really need quickly. But this si not critical

Overall: It speeds up my daily work

What I like about remote desktop.

Oct 31, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: What I like most about remote desktop is that it is available on different devices.

Cons: The only cons I found was sometimes it freezes up.

The facility to be able to have in a summarized screen the access to several servers for the monitor

Jul 29, 2018
3/5
Overall

3 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: The fast and minimized access in several thumbnail screens to the naked eye to easily see which processes or configurations are being done in servers and machines in a quick and easy way, in this way you can have more control of the equipment of several companies with just create work groups. It is managed in a centralized console because it can be organized and configured fast access to equipment

Cons: The free version is somewhat limited however to get a paid version is somewhat expensive, if you have many computers to manage different companies and environments

Overall: Manage centralized and organized servers and equipment for continuous moniotreo

Remote Desktop Manager allows multiple logins to be active and helps me conduct email marketing

Feb 15, 2018
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

3 / 5
Customer Support

5 / 5
Value for Money

Pros: The ability to have multiple logins active while conducting email marketing allow me to streamline many steps in the process.

Cons: Sometimes when logging out at the end of a work day, I return in the morning to find connections disconnected when I didn't mean too. I think this is user error though.

Capterra loader

Best remote desktop software

Jan 21, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: connections stored in SQL, easy to use in a team with restrictions to tier 1 techs to have access to servers but don't know the password.

Cons: Price can be expensive over a 3 year maintenance plan. Unable to pop out putty console as this can make it easy when you connect to multiple ssh windows

Capterra loader

Makes my job a lot easier!

Oct 11, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
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Pros: This saves tons of time with my job, where the IT department can quickly connect to my computer and fix any issues I am having. It allows me to also work from my home office !

Cons: At times, it has failed to connect, but if I try again, it almost always connects.

Greatly mad my work more effective.

Jul 25, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: Its advanced features and customization options, it has support for a lot of connection types. It's easy to use.

Cons: The price is a bit steep for a personal licence. It can perform a bit sluggish at times, especially while starting up the software.

Capterra loader

Decent rdm solution, but great for the price

Oct 23, 2017
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: The amount of templates. The application as a base template for almost any type of remote connection available.

Cons: The ease of use. The interface is not very clean. It is complex to setup default templates for new connection objects.

Great tool for managing multiple RDP session connections

Jul 02, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: This software made it really easy to manage connections to multiple different remote machines. I would sometimes remote into the wrong machine out of muscle memory or habit, but this way I had to intentionally choose which machine or server I wanted to get into.

Cons: The initial set up to save each remote connection setting was a little tedious, but I had some connections saved (.rdp files) already and I could import those. Also, I had to dig around to figure out how to launch sessions in multi-monitor mode.

Call Proof Is The Best For Call Tracking!

Jun 19, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Love this software!

Pros: The pros are many. I will start with the fact I am tracking my sales calls with appointment check-ins. It has a Google My Business integration which is a must have for me. It has sales territory assignments. Followup and scheduling are available. For the extra service, I can get GPS tracking and for the best value for my money, I can record my calls and have text messaging.

Cons: Chat routing automatically to Facebook. I would much rather it be a stand alone product with the ability to chat within the site.

Capterra loader

RDM is the best, most secure remote access tool with plenty of features to please the most difficult

Jan 19, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: The in software security allows you to just grant the access to a person like they need without giving them the chance to mess up other things.

Very useful remote desktop software

Sep 24, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: Easy to use and access multiple remote connections

Very useful features

Cons: Sometimes my current session is automatically getting logged off

Life (and mileage) saver!

Sep 06, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: Twenty minute drive to office for file I left behind is no longer necessary.

Cons: I sometimes have connection issues, but that is probably more on my end than theirs.

ease to use

Dec 07, 2016
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Comments: Remote Desktop Manager is super easy to use. I love that I can easily remote into my field sale's computer from my home office and troubleshoot any issue they have. The one downside is they have to reconnect if I need to perform a reboot. I wish there was a way to bypass that for troubleshooting purposes. Other than that, this is a great tool to use when performing troubleshooting tasks for remote users. Love it.

Nice application for any IT company

Dec 09, 2016
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: No limit for the plugin you can integer.

Price cheap for the product

Good support

Cons: You need to take time before using it but you will save a lot of time after.

Overall: I use RDM since 2012, it's a very big application. Sky is the limit when you open it. You can use it as is, but if you want to use it deep you had to do some test and read a lot.

RDM

Aug 22, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Very easy and quick to use, doesn't require too many resources

Cons: Is difficult to use with multiple monitors

A good program for amalgamating various remote desktop applications

Oct 12, 2018
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality
Likelihood to Recommend: 6.0/10 Not
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Pros: If you have a larger firm where you need to utilize multiple remote desktop applications, RDM can be useful for tracking various computer access information.

Cons: There is no integrated remote desktop interface, which is why we initially acquired the software. It isn't that useful for smaller companies that already use one remote desktop application.

RDM is an easy to use solution for IT support

Aug 03, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
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Pros: I switched to Remote Desktop Manager several months ago, and it's easy to use configuration and setup made it my primary choice for remote support when I need assistance.

Cons: I had to reinstall the program once as it kept dropping the connection, even when we were both online. After the reinstall it's been working fine.

Simple to use for both IT support personnel and normal users

Sep 29, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: - Whenever I have a problem, our outsourced IT support connects in with Remote Desktop Manager and fixes the problem quickly and effortlessly. It's easy to setup and grant remote access.

Cons: - Remote Desktop Manager sometimes hangs after closing connections and remotes shutdown via Task Manager.

A step in the right direction for remote desktop management

Jun 29, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: The biggest feature for me regarding Remote Desktop Manager is the ability to manage multiple connections through one interface.

Cons: It slows down my computer (system resource heavy) and the user interface is very daunting. If the interface was cleaned up a bit I think it would improve navigation.

Works well for our application

Aug 01, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
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Pros: like the ease of use with the product. Most common features are easy to use and easy to find. Seems to be very reliable at this point.

Cons: Wish a couple more features (audit trail, activity log) were available with the free addition, but i suppose they have to entice you to purchase it somehow!

Very good

Jun 05, 2018
5/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

1 / 5
Customer Support

2 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: Easy to use. It is also very good to work remotely, from anywhere. It is an easy application to install.

Cons: I have not had good support in this application, and the response times are very slow. Or sometimes I do not have answers to solve some problems.

Overall: Being able to work remotely from my house

I use it at home to access my work computer

Jul 24, 2018
3/5
Overall

3 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money

Pros: I use this at home to access my work computer. It is great because I don't have to take my work laptop home with me.

Cons: There were many glitches with this at first but It has definitely gotten smoother and given me fewer issues.

Five. Give it a try.

Jan 09, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Value for Money

Comments: Amazing product , give it a try, amazing features and capabilities for IT Management and software tracking

Great Tool

Oct 11, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We have use this product for a few months now and we love it. Were a reseller with them and look forward to selling it

Overall: We have use this product for a few months now and we love it. Were a reseller with them and look forward to selling it

I've run thisin the background

Oct 20, 2018
3/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: seen it I would say it doesn't bug me much.

Cons: don't recall. it's like a background software for me.